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Anmeldelser af The Palace of the Lost City at Sun City Resort

5 out of 5
The Palace of the Lost City at Sun City Resort
Sun City Resort, Moses Kotane, North West

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 337 af i alt 574 anmeldelser" "
Bedømmelse på 8 − Udmærket. 150 af i alt 574 anmeldelser" "
Bedømmelse på 6 − Okay. 46 af i alt 574 anmeldelser" "
Bedømmelse på 4 − Dårligt. 28 af i alt 574 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 13 af i alt 574 anmeldelser" "

9,0/10

Rengøring

8,6/10

Service og personale

9,2/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2020

8/10 Udmærket

Lars

Overnattede 1 nat i september 2019

10/10 Fremragende

Alan James

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My time at the palace was excellent very Friendly stàff nothing was too much trouble food was great it ŵàs wonderful
Overnattede 2 nætter i maj 2024
Svar fra Francois du Toit den 10. maj 2024
Dear SonhoYour 5/5 rating and review is appreciatedKind regards

10/10 Fremragende

Reinette

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Splendid hotel with fabulous breakfast in huge park like gardens Huge swimming pool Stayed several times before Only drawback is the naughty monkeys roaming around
Overnattede 4 nætter i marts 2024
Svar fra Francois du Toit den 4. maj 2024
Dear ReinetteThank you so much for your review and 5/5 scoreIt will be our pleasure welcoming you back againKind regards

10/10 Fremragende

ANDREI

Overnattede 3 nætter i april 2024

8/10 Udmærket

Weradech

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Luxurious hotel with amazing rooms, delicious breakfast & stunning views! Website & signage need improvement. Large property - use specific address on GPS to avoid wrong entrance. Limited activities offered.
Overnattede 1 nat i april 2024
Svar fra Francois du Toit den 22. apr. 2024
Dear WeradechThank you so much for your review and suggestions It is appreciatedKind regards

10/10 Fremragende

Nazafarin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The most beautiful hotel I’ve ever been to
Overnattede 3 nætter i april 2024
Svar fra Dee den 17. apr. 2024
Dear Nazafarin,Thank you for taking time to rate us on Expedia .comKind Regards,Dorah

10/10 Fremragende

Kirstine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing stay
Overnattede 7 nætter i februar 2024
Svar fra Francois du Toit den 9. apr. 2024
Dear KirstineYour Amazing review is appreciatedKind regards

10/10 Fremragende

TAMMY

Overnattede 3 nætter i februar 2024
Svar fra Francois du Toit den 9. apr. 2024
Dear Tammythank you for scoring us 10/10Kind regards

8/10 Udmærket

Jochen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A nice hotel that I’ve been visiting for the last 25 years and it hasn’t changed in the last 20 years that’s good and bad at the same time that installation in the bathrooms and showsers are out of date but everything is spotless clean
Overnattede 1 nat i februar 2024
Svar fra Yanga den 24. feb. 2024
Dear Jochen,Thank you for sharing your review with us. We truly appreciate our guest feedback.We are delighted to hear that you enjoyed your stay with us and have certainly noted your feedback regarding our bathroom.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager.

8/10 Udmærket

Vuk

Rejste med familie
Synes godt om: Service og personale, faciliteter
Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
Overnattede 2 nætter i februar 2024
Svar fra Yanga den 24. feb. 2024
Dear Vuk,Thank you for sharing your review with us regarding your recent stay at the Palace. I can assure you that this is not the standard we pride ourselves in when assisting our guests. We will address your concerns with the relevant departments for redressing. We appreciate your feedback.Kind regards,Yanga ZitoRooms Division Manager.

10/10 Fremragende

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The entire holiday was an unforgettable first class experience from arrival to checkout. We stayed for 9 nights as a family holiday. Facilities and food were all excellent. The steaks in the Grill Room were among the best we have ever had. Staff could not do enough to help and were really friendly. Would love to come back
Overnattede 9 nætter i februar 2024
Svar fra Yanga den 24. feb. 2024
Dear Paul,Thank you for sharing your review with us. We appreciate your feedback regarding your experience at the Palace of the Lost City. We will certainly share your feedback with the team.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager

10/10 Fremragende

Ismael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Yanga den 24. feb. 2024
Dear Ismael,Thank you for sharing your rating with us. We appreciate your feedback regarding your experience with us.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager

10/10 Fremragende

Elsabe

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
Overnattede 3 nætter i januar 2024
Svar fra Francois du Toit den 28. jan. 2024
Dear ElsabeIt will be our pleasure to welcome you back to The PalaceKind regards

10/10 Fremragende

Oren

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids. We did Quad, zip line, safari, pools, spa you name it!!!! Love this place and will definitely come back!!!
Overnattede 3 nætter i januar 2024
Svar fra Francois du Toit den 28. jan. 2024
Dear OrenThank you for your reviewWe look forward welcoming you backKind regards

6/10 Okay

Thomas

Overnattede 1 nat i januar 2024
Svar fra Francois du Toit den 28. jan. 2024
Dear ThomasThank you for taking the time to rate usKind regards

8/10 Udmærket

Hanna

Overnattede 2 nætter i december 2023
Svar fra Francois du Toit den 28. jan. 2024
Dear HannaThank you for your ratingKind regards

10/10 Fremragende

Jennifer

Overnattede 2 nætter i november 2023
Svar fra Yanga den 11. dec. 2023
Dear Jennifer,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 Fremragende

randell

Synes godt om: Rengøring, service og personale, faciliteter
Svar fra Yanga den 24. feb. 2024
Dear Randell,Thank you for sharing your rating with us. We appreciate your feedback regarding your experience with us.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager

8/10 Udmærket

Ghabriel

Overnattede 2 nætter i november 2023
Svar fra Yanga den 11. dec. 2023
Dear Ghabriel,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 Fremragende

Manesh

Rejste med familie og småbørn
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful and will be back!
Overnattede 2 nætter i november 2023
Svar fra Yanga den 2. dec. 2023
Dear Manesh,Greetings from the Palace of the Lost City.We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back.Kind regards,The Palace Team!

8/10 Udmærket

Mário

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Yanga den 28. nov. 2023
Dear Mario,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 Fremragende

Anita

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and lazy river) included was an added bonus, having a courtesy bus also included to drop you off at various Sun city locations was amazing including being able to get access to a Spar Supermarket near the entrance to Sun city where we topped up on supplies for our room. The internet was super strong as well. We thoroughly recommend this hotel to anyone and everyone it is one of the best places we gave ever stayed at in the world.
Overnattede 4 nætter i november 2023
Svar fra Francois du Toit den 19. nov. 2023
Dear AnitaGreat to see you enjoyed your time with us and our facilities!!We hope to see you soon againKind regards

10/10 Fremragende

J E

Overnattede 1 nat i november 2023
Svar fra Francois du Toit den 19. nov. 2023
Dear JEThank you for your 10/10 scoreWe look forward welcoming you back!!Kind regards

10/10 Fremragende

Thomas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice place, good service!
Overnattede 2 nætter i november 2023
Svar fra Francois du Toit den 19. nov. 2023
Dear ThomasThank you for your review and 10/10 scoreKind regards

10/10 Fremragende

Jose Luiz, Porto

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Yanga den 16. nov. 2023
Dear Jose Luiz,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

10/10 Fremragende

Alvaro

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Yanga den 16. nov. 2023
Dear Alvaro,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

4/10 Dårligt

LEON

Overnattede 5 nætter i oktober 2023
Svar fra Yanga den 8. nov. 2023
Dear Leon,Greetings from the Palace of the Lost City.Thank you for sharing your rating with us; we are saddened to know that we did not meet your expectations.Kind regards,The Palace of the Lost City team.

10/10 Fremragende

Gabriele

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Erlebnis und Erholung
Overnattede 2 nætter i oktober 2023
Svar fra Francois du Toit den 4. nov. 2023
Dear GarieleThank you for your review and 5 star ratingkind regards

10/10 Fremragende

Brett, Harare

Overnattede 4 nætter i oktober 2023
Svar fra Yanga den 28. nov. 2023
Dear Brett,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 Fremragende

ryan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Highly recommend 5stars
Overnattede 8 nætter i oktober 2023
Svar fra Francois du Toit den 30. okt. 2023
Dear ryanThank you for your review and 5 star rating!!We hope to see you soon againKind regards

10/10 Fremragende

Kelly-Ann

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent customer service, beautiful hotel and a fantastic stay. We will back!
Overnattede 2 nætter i oktober 2023
Svar fra Francois du Toit den 26. okt. 2023
Dear Kelly-AnnThank you so much for your feedback!!It will be our pleasure to welcome you back!!Kind regards

10/10 Fremragende

Mousin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only issue is the food in the hotel is not HALLAL
Overnattede 2 nætter i oktober 2023
Svar fra Yanga den 21. okt. 2023
Dear Mousin,Thank you for your feedback regarding your visit to the Palace of the Lost City.We are glad to know that you had a wonderful stay with us. We are sorry that we were not able to cater for your requirements.We are happy to have had an opportunity to host you.Kind regards,The Palace of the Lost City team

8/10 Udmærket

Peter

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Yanga den 21. okt. 2023
Dear Peter,Thank you for sharing your rating with us. We appreciate your feedback regarding your recent stay at the Palace of the Lost City.We look forward to welcoming you back in the near future.Kind regards, The Palace of the Lost City team.

10/10 Fremragende

George

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything about this hotel was stunning . It is a large complex so maybe a little more info on how to get about and the map I had to ask for was not very good at all . Other then the lack of information on site the place was stunning
Overnattede 2 nætter i oktober 2023
Svar fra Yanga den 31. okt. 2023
Dear George,Greetings from the Palace of the Lost City.Thank you for sharing your feedback with us regarding your recent visit. We have noted your concerns regarding communication, and we will endeavor to improve; however, it is great to know that you enjoyed your overall experience with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 Fremragende

Huw

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Simply Fabulous
The Palace was magnificent when we stayed there 25 years ago and it is still magnificent. The staff were fabulous and could not do more for you. The rooms were sumptuous and the food defies description it was so good. 100% brilliant.
Overnattede 3 nætter i oktober 2023
Svar fra Yanga den 17. okt. 2023
Dear Huw,Thank you for sharing your review with us. Indeed, the Palace has most magnificent architecture and is rich in culture through her people the beauty comes alive, and we truly appreciate to know that we still elegantly embody this vision. We will share your amazing feedback with the rest of the team.We look forward to welcoming you back.Kind regards,Yanga Zito

10/10 Fremragende

Stephen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023
Svar fra Yanga den 17. okt. 2023
Dear Stephen,Thank you for sharing your rating with us. We are delighted to know that we met and exceeded your expectations.We look forward to welcoming you back.Kind regards,The Palace of the Lost City

10/10 Fremragende

Anna Gabriela

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Yanga den 3. okt. 2023
Dear Ms. Gabriela,Thank you for sharing your rating with us. We are pleased to know that we met your expectations.We look forward to welcoming you back and trust you travelled safely back home.Kind regards,Yanga Zito

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing
Overnattede 3 nætter i august 2023
Svar fra Francois du Toit den 20. sep. 2023
Thank you for your amazing reviewKind regards

10/10 Fremragende

Shane

Synes godt om: Service og personale
It was suppose to be my wifes perfect birthday gift. 1. The aircon wasnt working 2. The hospitality wasnt up to standard 3. The lifts carpet was dirty 4. We had to wait outside for our dinner reservation 5. There was no eggs due to loadshedding. i was dissapointed. going to email the hotel directly
Overnattede 1 nat i september 2023
Svar fra Francois du Toit den 20. sep. 2023
Dear ShaneI am truly sorry to read about your experience.We will Wait for your e - mailKind regards

10/10 Fremragende

Florencia

Overnattede 2 nætter i september 2023
Svar fra Francois du Toit den 8. sep. 2023
Dear FlorenciaThank you for your ratingKind regards

10/10 Fremragende

Renaud, London

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is located within the huge Sun City complex which has a ton of activities to keep adults and kids busy. The fact that the property is only a 5min drive from the Pilanesberg park makes the location exceptional and going on a safari a breeze. The hotel is perfect for families and would definitely recommend it to anyone who wants to have the flexibility of doing a mixture of safaris and daily activities. My only complaint is that we didn’t receive any VIP Access amenities during our stay.
Overnattede 6 nætter i august 2023
Svar fra Francois du Toit den 8. sep. 2023
Dear RenaudThank you so much for your amazing review. Wonderful to see you enjoyed your time with us. Our apologies for not receiving VIP amenities. We are looking into this.It is our sincere hope that we shall see you soon againKind regards

8/10 Udmærket

Tebogo

Overnattede 2 nætter i august 2023
Svar fra Francois du Toit den 20. sep. 2023
Dear TebogoThank you for rating usKind regards

10/10 Fremragende

Craig

Rejste i en gruppe
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Great stat
Overnattede 2 nætter i august 2023
Svar fra Francois du Toit den 20. sep. 2023
Dear CraigThank you for your review and ratingWe hope to see you soonKind regards

10/10 Fremragende

Natalie

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My son and I stayed at the Palace wished we had stayed longer. Staff and all amenities were brilliant. Set up for bedtime was really nice. Ease of getting around really good. You felt good staying there. We will be back next year
Overnattede 1 nat i august 2023
Svar fra Yanga den 22. aug. 2023
Dear Natalie,Thank you for taking the time to submit your review. We love hearing from our guests about their experiences with us.We are delighted that we had the privilege of hosting you and we look forward to welcoming you back. Kind Regards,Palace Team

10/10 Fremragende

Jane

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing hotel. Only problem was the water in the shower where it was either boiling hot or freezing cold no in between. Other than that faultless. Amazing places to stay. So much detail.
Overnattede 3 nætter i august 2023
Svar fra Yanga den 22. aug. 2023
Dear Jane,Thank you for sharing your review with us. We are delighted to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,Palace Team

10/10 Fremragende

Blanca

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The place it self is unique, we do like it a lot.
Overnattede 2 nætter i juli 2023
Svar fra Dee den 19. jul. 2023
Dear Blanca,Thank you for taking time to share to share your positive feedback on Expedia.com.Kind Regards,Dorah

8/10 Udmærket

Thoa

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel architecture is very unique which is located in a huge area surrounded by gardens and waterfalls. Breakfast is very good with many varieties. Staff is not attentive sometimes. The sound proof of rooms is not good enough when we could hear kids running screaming in corridor in early morning. It was a pleasant stay overall.
Overnattede 13 nætter i juni 2023
Svar fra Dee den 13. jul. 2023
Dear Thoa,Thank you for taking time to rate us, feedback like this makes us grow.Kind Regards,Dorah

8/10 Udmærket

Samantha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
An experience everyone needs to have.
Overnattede 6 nætter i juni 2023
Svar fra Francois du Toit den 11. jun. 2023
Dear SamanthaThank you so much for your reviewTrust me when I say it was a pleasure hosting you at The PalaceKind regards

10/10 Fremragende

Nicholas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2023
Svar fra Yanga den 5. jun. 2023
Dear Nicholas, Thank you for sharing your rating with us; we appreciate your feedback.We look forward to welcome you back.Kind regards,Yanga ZitoRooms division manager