Hoteller nær Monte Grappa

"great hotel"

"The area this hotel is in is very run down with many derelict buildings and shut down businesses. On the day we were due to arrive we received an email stating all restaurants/bars will be closed because of a staff party. The receptionist (a man) was unhelpful and a bit rude. The hotel does not look like it does in the photos. All the furniture is cheap/poor quality. A similar standard to Holiday Inn Express. We booked a junior suite. I have never seen such a bad room. There were three rooms, two of which had no windows, the third looked directly into a wall. The second room was so small that, when the bed was made up for my daughter, you could not get a suitcase around the bed. They had also pushed a partly broken desk up in a corner, so it blocked the mirror and blocked the door to the bathroom. The room was very hot, but we couldn’t use the air conditioning because it was extremely loud (to put the loudness into perspective, it was so loud, it frightened my 7 year old daughter). When we opened the window we were kept awake by the church bells that chimed throughout the night. We asked to move rooms and we’re given a lesser quality room than we paid for, but at least the air con worked, so we could sleep. The receptionist (a lady) the following day was much nicer and so was the breakfast lady, who slightly saved this from being the worst hotel experience ever. I could tell you more horrible things about this stay, not no more space left "