Dear Peter,We would like to extend our sincere gratitude for your recent stay at our establishment and for taking the time to provide us with a perfect rating of 10/10. Your feedback is greatly appreciated, and it serves as a testament to our commitment to providing excellent service and a memorable experience.We are thrilled to know that your stay with us met or exceeded your expectations. Your satisfaction is our utmost priority, and we are delighted that we were able to create a positive and enjoyable experience for you.Should you have any further comments or suggestions in the future, please do not hesitate to share them with us. We look forward to the opportunity to welcome you back to our property and continue to provide you with exceptional service.Once again, thank you for choosing our establishment, and we hope to have the pleasure of hosting you again in the near future.Warm regards,Edoardo Di MinoFront Office Manager

Dear Armita,Thank you for taking the time to share your experience about your recent stay at our hotel. We are very sorry we did not exceed your expectations and we apologize for the inconvenience. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. SincerelyAlexandra N.Front Desk Agent

Dear Søren Serup,Thank you for taking the time to review your recent experience at the DoubleTree by Hilton Milan. We are sorry to learn you did not have a remarkable experience with us and take-home fond memories of your stay, 1st for the waiting you encountered at check in time due to a system error and 2nd for the mistake on the billing upon check out.Please be assured that the satisfaction and comfort of our guests is our top priority, and we will certainly take all your comments on board in order to improve our guest experience in the future. We hope to have the opportunity to welcome you back in the future for a more positive overall experienceAlexandra N.Front Desk Agent

Dear Scott,We would like to express our sincere gratitude for taking the time to share your feedback regarding your recent stay at our hotel. Your input is of great importance to us, as it enables us to continually improve our services and facilities.We understand your concern regarding the industrial area surrounding our establishment. While our location may not be in the heart of the city, we are pleased to hear that the convenience of having the tram station only two blocks away made your travel to downtown hassle-free. Accessibility and ease of transportation are key aspects we aim to provide our guests.We are delighted to learn that you found our hotel's condition to be in good shape despite its age. Our dedicated team takes great pride in maintaining the property to ensure a comfortable and enjoyable stay for all our guests.Your kind words regarding our staff's excellence are truly appreciated. Our team is committed to delivering top-notch service, and we are thrilled that their efforts left a positive impression on you.Once again, thank you for choosing our hotel for your accommodation needs. We hope to have the privilege of welcoming you back in the future and providing you with another exceptional stay.Warm regards,Edoardo Di MinoFront Office Manager

Dear Linda,We are deeply appreciative of your recent visit to our establishment and the time you have taken to share your positive feedback. Your kind words regarding your experience with us are truly heartening.It is delightful to hear that you found your room to be spacious, clean, and comfortable. Providing our guests with a comfortable and welcoming environment is of utmost importance to us, and we are pleased to have met your expectations in this regard.Furthermore, we are thrilled to know that you enjoyed our breakfast offerings, and we take pride in offering a well-planned and satisfying dining experience.Your compliments towards our staff, describing them as professional, friendly, and personable, are truly rewarding. We strive to provide exceptional service with a personal touch, and it is gratifying to hear that our team made a positive impression on you.Thank you for choosing us for your stay, and for considering it a great brief stay. We hope to have the opportunity to welcome you back for a longer visit in the future. If there is anything we can do to enhance your future stays, please do not hesitate to let us know.Warm regards,Edoardo Di MinoFront office Manager

Gentile Diana,Desideriamo ringraziarla per aver condiviso la sua esperienza e per aver scelto il nostro hotel per il suo soggiorno. Ci dispiace sinceramente per il disagio che ha riscontrato riguardo alla distanza dall'hotel allo stadio di San Siro.Riconosciamo che le informazioni sulla distanza fornite sul sito di Expedia non rispecchino correttamente la distanza effettiva a piedi. Ci dispiace che questa discrepanza abbia influenzato negativamente la sua esperienza durante il concerto.Apprezziamo i suoi commenti e prenderemo in considerazione questa informazione per migliorare la precisione delle informazioni fornite sul nostro sito e su Expedia, in modo che i futuri ospiti non siano sottoposti a simili inconvenienti.Ci auguriamo che, nonostante questa inconvenienza, il suo soggiorno sia stato comunque confortevole e piacevole. Sarà un piacere darle il benvenuto nuovamente nel nostro hotel in futuro e offrirle un'esperienza ancor più soddisfacente.Cordiali saluti,Edoardo Di MinoFront Office Manager

Dear Sven,We would like to extend our sincere gratitude for your recent stay at our establishment and for taking the time to provide us with a perfect rating of 10/10. Your feedback is greatly appreciated, and it serves as a testament to our commitment to providing excellent service and a memorable experience.We are thrilled to know that your stay with us met or exceeded your expectations. Your satisfaction is our utmost priority, and we are delighted that we were able to create a positive and enjoyable experience for you.Should you have any further comments or suggestions in the future, please do not hesitate to share them with us. We look forward to the opportunity to welcome you back to our property and continue to provide you with exceptional service.Once again, thank you for choosing our establishment, and we hope to have the pleasure of hosting you again in the near future.Warm regards,Edoardo Di MinoFront Office Manager