Dear Morten, We would like to thank you for choosing us during your recent stay in Marbella and thank you for taking the time to share your experience with us. The feedback from our guests is very important for us, as it helps us to improve our services and facilities. We regret to hear that your overall experience was not up to your standards. Our aim is to offer our guests a relaxing holiday, a unique experience exceeding their expectations. That is the reason why we always try to solve our clients’ requests with no delay. In fact, as soon as we had been informed about any discord, you would have been immediately offered a solution possible. I would like to inform you that we are renewing different areas of the hotel constantly such as a complete room category, our SPA facilities or our renewed Racket Club. Regarding your comments about the check-in, please accept our apologies for the service delay. Exceptionally, due to the arrivals rush hour we could have large number of guests in reception and sometimes there is an increase in the average waiting time. We are working to adopt measures in order to avoid this exceptional circumstance. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

Dear Bettina, Thank you for your kind comments. We appreciate your kind comments about the courtesy and politeness of our staff. Your warm words are always welcome. Our aim is to offer our guests a pleasant stay. Therefore, we are proud to hear that we have exceeded your expectations. Thank you for trusting Hotel Los Monteros 5*GL! We hope to welcome you soon. Kind regards, Fernando Al- Farkh General Manager

Dear Ulf, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your score. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

Dear Carsten, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your score and we are proud to know that our facilities and services have exceeded your expectations, as our main aim is our guests’ satisfaction. We look forward to welcoming you soon in Hotel Los Monteros 5*GL. Yours sincerely,

Dear Nicolai, Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We look forward to welcoming you once more at Los Monteros in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

Dear Mr. Svend, It is a pleasure to read your kind review regarding your stay with us. Thank you so much for sharing your experience. We look forward to welcoming you again at Hotel Los Monteros 5*GL. Best regards, Fernando Al- Farkh General Manager

Dear Mr. Holbæk, Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We look forward to welcoming you once more at Los Monteros in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

Dear Guest: Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We are looking forward to welcome you once more at Hotel Los Monteros SPA & Golf Resort 5*GL in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

Dear Guest: We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our facilities. We are proud to hear that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully, Fernando Al- Farkh General Manager

Dear Mr. Thomas, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. We are proud to hear that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully, Fernando Al- Farkh General Manager

Dear Mr. Rasmus, It is a pleasure to read your kind review regarding your stay with us. Thank you so much for sharing your experience. We look forward to welcoming you very soon at Los Hotel Los Monteros 5*GL. Best regards, Fernando Al- Farkh General Manager

Dear Clare,We are grateful for your score about your recent stay in Hotel Los Monteros 5*GL. Our aim is to offer our guests a pleasant experience. Therefore, we are proud to know that we have exceeded your expectations. We look forward to welcoming you very soon!Please, do not hesitate to contact our Booking Departments before your next visit in order to provide you the best available offer.Yours faithfully,

Dear Alexander,First of all, we would like to thank you for choosing Hotel Los Monteros 5*GL for your recent stay in Marbella and thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. For this reason, we are proud to hear that we have exceeded your expectations.Regarding your comments about the facilities, I would like to inform you that we are constantly renovating all areas of the hotel. Proof of this is the fact that we have recently renovated a complete room category as well as our SPA and our Racket Club.On the other hand, I would like to inform you that La Cabane Beach Club is the beach club of Hotel Los Monteros 5*GL located in front the sea and inside the resort. It is exactly at 400 metres from the hotel reception, and we offer a free shuttle service during the opening hours as well as special rates for guests.We really look forward to welcoming you soon in order you could change your impressions about your recent visit. We can confirm you that you will enjoy an unforgettable beach experience!Our staff remains at your entire disposal for any requirement you may need to assure a pleasant visit in the near future. Yours faithfully,

Chère Johana: Tout d'abord, nous sommes désolés d'apprendre que votre expérience à l'hôtel Los Monteros 5*GL n'a pas répondu à vos attentes. Les opinions de nos hôtes sont très importantes pour nous, car elles nous aident à nous améliorer jour après jour. S'il vous plait, veuillez accepter nos excuses pour le caractère exceptionnel de ce qui s'est passé pendant votre séjour. L’objectif de notre équipe étant d'assurer à tout moment votre confort et un séjour agréable. Cependant, après avoir examiné nos dossiers, nous n'avons pas connaissance d'autres commentaires de votre part concernant votre insatisfaction. Si nous avions eu connaissance de cette situation pendant votre séjour, nous aurions pu vous proposer, et nous vous aurions proposé, d'autres alternatives selon vos goûts et préférences. En ce qui concerne vos commentaires sur la catégorie de l'hôtel, je tiens à vous informer que Los Monteros 5*GL remplit les conditions exigeantes stipulées par la réglementation touristique en vigueur pour arborer la catégorie 5 étoiles Grand Luxe. Ces normes ne sont pas fondées sur des préférences ou des perceptions personnelles, mais sur les services et les installations que l'établissement offre à ses clients. En fait, nous sommes surpris par leurs appréciations, car chaque année, nous recevons des milliers d'invités qui nous félicitent pour le traitement et le service qu'ils ont reçus et expriment leur désir de nous rendre visite à nouveau. Enfin, et si vous me le permettez, je reste à votre disposition et j’espère pouvoir avoir l'occasion de vous accueillir personnellement lors de votre prochaine visite à Marbella. N'hésitez pas à me contacter afin d'organiser et de programmer votre séjour en fonction de vos besoins et de vos préférences. C'est avec plaisir que nous vous accueillerons à nouveau dans un avenir proche afin que nous puissions avoir l'occasion de vous faire changer d’opinion. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués.

Dear Piero, First of all, we would like to thank you for sharing your recent experience at Hotel Los Monteros 5*GL. We really appreciate your kind comments about our services and facilities and we are proud to hear that you have enjoyed with us. We look forward to welcoming you in our hotel in your next visit to Marbella. Yours sincerely,

Dear James, First of all, we would like to thank you for sharing your recent experience at Hotel Los Monteros 5*GL. We really appreciate your kind comments about our services and facilities and we are proud to hear that you have enjoyed with us. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. We look forward to welcoming you in our hotel in your next visit to Marbella. Yours sincerely,

Dear Ms. Malgorzata Elzbieta, It is a pleasure for us to read your review about your recent experience at Hotel Los Monteros Spa & Golf Resort 5* GL. We are pleased to hear that you have experienced a wonderful vacation. Thank you for your kind words. We are looking forward to welcoming you in our establishment very soon. Yours sincerely, Fernando Al- Farkh General Manager

Dear joakim, Thank you for sharing your score about your recent experience at Hotel Los Monteros 5*GL. We hope to welcome very soon, and you can enjoy, once again, our services and facilities. We will be delighted to be your choice in Marbella again. Sincerely,

Dear Guest, Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. We regret to hear that your overall experience was not up to your standards. Firstly, I would like to inform you that La Cabane Beach Club is the beach club of Hotel Los Monteros 5*GL located in front the sea and inside the resort. It is exactly at 400 metres from the hotel reception, and we offer a free shuttle service during the opening hours as well as special rates for guests, but it is not a service included in any hotel stay. On the other hand, as you can see, Hotel Los Monteros 5*GL has an area of more than 25,000 square meters of consolidated tropical gardens with a solarium area where there are enough free sunbeds for all guests by two hotel pools, one of them exclusively for children. In the same way, our establishment is a familiar hotel concept in the middle of Marbella Golf Mile, surrounded by amazing golf courses, nature and astonishing beaches: a perfect quiet environment to rest, just 5 minutes from the old town of Marbella. Regarding your comments about our hotel category, I would like to inform you that Hotel Los Monteros Spa & Golf Resort meets all requirements, facilities and services that the law provides to display the category of 5 stars GL in Spain. These requirements are not based on personal preferences, but on the facilities and services that the Hotel offers to all guests. Our aim is to offer our guests a relaxing holiday, a unique experience exceeding their expectations. That is the reason why we always try to resolve our guest’s requests as soon as possible. According to our records, you never informed us about any inconvenience with your room. In this case, as soon as we had known it, you would have been immediately offered another room category available because Hotel Los Monteros 5*GL has 11 room categories with different designs and views. Please, accept our apologies for any inconveniences caused. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. All Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

Dear Julien Angela, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our facilities. We are proud to hear that we have exceeded your expectations. In addition, we appreciate your warm words about the courtesy and politeness of our staff. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. As you were able to see, La Cabane Beach Club is totally open only in summer season. Furthermore, we have special prices for guests. Please, do not hesitate to contact our Booking Departments before your next visit in order to provide you the best available offer. We look forward to welcoming you very soon! Yours faithfully,

Dear Corrado, Thank you for taking the time to share your experience with us. The feedback from our guests is very important for us, as it helps us to improve our services and facilities. We regret to hear that your overall experience was not up to your standards. Our aim is to offer our guests a relaxing holiday, a unique experience exceeding their expectations. That is the reason why we always try to solve our clients’ requests with no delay. In fact, as soon as we had been informed about any discord, you would have been immediately offered a solution, either your air conditiioning as well as a different room category available. I would like to inform you that we are constantly refurbishing hotel areas. In fact, in recent times, we have renewed a several room areas, our SPA and the Racket Club. We are really surprised about your comments as our guests always congratulate us for our facilities and gardens, our personalized service and for being a very charmed hotel. Please, accept our apologies for any inconvenience caused. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

Dear Latasha, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your kind comments about the courtesy and politeness of our staff. Your warm words are always welcome. We are proud to hear that our facilities and our Breakfast Buffet with Champagne have exceeded your expectations, as our main aim is our guests’ satisfaction. We will inform our team about your remarks in order to keep on improving our services and facilities. We look forward to welcoming you soon in Marbella. Yours sincerely,

Dear nicholas, Thank you for taking the time for sharing your recent experience at Hotel Los Monteros Spa & Golf Resort 5*GL. It is an honor for us to read your kind recommendation about our services and facilities: “Lovely hotel breakfast include it in your booking”. We would love to welcome you soon in our hotel in order to offer you the best services and facilities. Yours sincerely,

Dear Miss, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our facilities. We are proud to hear that we have exceeded your expectations again. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

Dear Carina, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our services. In addition, we appreciate your warm words about the courtesy of our staff. We are proud to hear that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

Dear Abdelkrim, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to know your score and we are proud to hear that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

Dear Anna, It is a pleasure to read your kind review regarding your stay with us. Thank you so much for sharing your experience and choosing again for your visit to Marbella. We have informed about your kind words to our team. We appreciate your kind comments about our natural environment and our Breakfast Buffet with champagne. Our aim is to offer our guests a pleasant stay. Therefore, we are proud to hear that we have exceeded your expectations. Thank you for trusting Hotel Los Monteros 5*GL! We look forward to welcoming you very soon at Los Hotel Los Monteros 5*GL. Best regards,

Cher Reouven: D'avance merci de partager votre récente expérience dans notre établissement Hôtel Los Monteros Spa & Golf Resort 5 * GL. Nous informerons notre personnel de vos motivantes remarques. Notre objectif est d'offrir à nos clients un séjour agréable. Nous sommes fiers d'entendre que nous avons dépassé vos attentes. Nous serons impatients de vous accueillir dans notre établissement très bientôt. Cordialement,

Cher philippe: D'avance merci de partager votre récente expérience dans notre établissement Hôtel Los Monteros Spa & Golf Resort 5 * GL. Il est très gratifiant pour nous de lire vos mots sur notre gastronomie. Nous sommes fiers de lire que nous avons dépassé vos attentes. En ce qui concerne votre commentaire sur la chambre, veuillez accepter nos excuses pour le caractère exceptionnel de ce qui s'est passé pendant votre séjour. L’objectif de notre équipe étant d'assurer à tout moment votre confort et un séjour agréable. Cependant, après avoir examiné nos dossiers, nous n'avons pas connaissance d'autres commentaires de votre part concernant votre insatisfaction. Si nous avions eu connaissance de cette situation pendant votre séjour, nous aurions pu vous proposer, et nous vous aurions proposé, d'autres alternatives de chambres selon vos goûts et préférences, des chambres totalement différentes de celle dans laquelle vous avez séjourné. L'hôtel dispose de 13 catégories de chambres, nous n'avons donc pas eu l'occasion d'essayer de nous adapter une fois de plus à vos exigences et besoins particuliers. Enfin, et si vous me le permettez, je reste à votre disposition et j’espère pouvoir avoir l'occasion de vous accueillir personnellement lors de votre prochaine visite à Marbella. N'hésitez pas à me contacter afin d'organiser et de programmer votre séjour en fonction de vos besoins et de vos préférences. C'est avec plaisir que nous vous accueillerons à nouveau dans un avenir proche afin que nous puissions avoir l'occasion de vous faire changer d’opinion. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués,

Chére Sylvie, Merci d'avance de nous avoir choisis à nouveau pour visiter Marbella et merci beaucoup de partager votre récente expérience dans notre établissement Hôtel Los Monteros Spa & Golf Resort 5 * GL. Nous informerons notre personnel de vos motivantes remarques. Notre objectif est d'offrir à nos clients un séjour agréable. Nous sommes fiers d'entendre que nous avons dépassé vos attentes. Nous serons impatients de vous accueillir dans notre établissement très bientôt. Cordialement,

Dear Maria, It is a pleasure to read your kind review regarding your stay with us. Thank you so much for sharing your experience. We look forward to welcoming you back at Los Hotel Los Monteros 5*GL. Best regards, Fernando Al- Farkh General Manager