2 udendørs pools, parasoller, liggestole

Anmeldelser af Hard Rock Hotel Marbella – Puerto Banús

4 out of 5
Hard Rock Hotel Marbella – Puerto Banús
Urb. Nueva Andalucía, s/n, Marbella, Málaga

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 180 af i alt 308 anmeldelser" "
Bedømmelse på 8 − Udmærket. 68 af i alt 308 anmeldelser" "
Bedømmelse på 6 − Okay. 30 af i alt 308 anmeldelser" "
Bedømmelse på 4 − Dårligt. 10 af i alt 308 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 308 anmeldelser" "

8,8/10

Rengøring

8,4/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

kirja

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra Guest Services HRHM den 31. mar. 2024
Dear Kirja,Thank you for your excellent rating.We hope we can welcome you back soon for another rocking stay!Rockin' regards, Guest Service Team

10/10 Fremragende

Viktor

Overnattede 2 nætter i februar 2024
Svar fra Guest Services HR Marbella den 27. feb. 2024
Dear Viktor, Thank you for your 10/10 rating! We are looking forward to welcome you again soon!RockinRegards,Guest Services HRHM

4/10 Dårligt

Jan

Synes godt om: Service og personale
Synes ikke om: Rengøring, værelsets komfort
Hotellet fejler ikke noget. Godt poolområde. Men for os - aaalt for meget larm fra 7 morgen til nat er der meget høj musik. Måske fylder det så meget da der samtidig er meget larm fra vejen også på værelset.
Overnattede 6 nætter i februar 2024
Svar fra Guest Service Team den 20. feb. 2024
Dear Rocker, Thank you for taking the time to share your feedback with us. We're truly sorry to learn that the noise disrupted your comfort. Ensuring a peaceful stay is paramount for us, and we deeply regret any inconvenience caused. Your valuable comments will certainly guide us in implementing measures to mitigate such disturbances in the future. We hope for the opportunity to welcome you back and provide you with an improved experience that exceeds your expectations.

6/10 Okay

Jesper

Overnattede 5 nætter i januar 2024
Svar fra Guest Services HR Marbella den 4. feb. 2024
Dear Jesper,Thank you for choosing to stay with us and for taking the time to rate your experience. We're glad to see that overall you had a satisfactory stay. We always aim to provide the best service possible, and we hope to have the opportunity to exceed your expectations on your next visit. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your feedback is invaluable to us.We look forward to welcoming you back soon!

10/10 Fremragende

Daniel

Svar fra Guest Service Team den 7. feb. 2024
Dear Daniel,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

8/10 Udmærket

Jonas

Overnattede 3 nætter i november 2023
Svar fra Guest Service Team HRHM den 24. nov. 2023
Dear Jonas,Thank you so much for your review.We are glad that you had such an amazing experience at the Hard Rock Hotel Marbella and we are looking forward to welcome you soon.Best regards,Hard Rock Hotel Marbella

10/10 Fremragende

michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2023
Svar fra Guest Service Team den 30. okt. 2023
Dear Michael, Thank you for your fantastic review!We are happy to hear your enjoyed your experience with us and we look forward to welcome you back for your next visit. Rockin' regards, Guest Service Team

8/10 Udmærket

Henrik Sveistrup

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fedt hotel men der manglede opvarmet pool
Flink og serviceminded personale over det hele. Lækre nye værelser. Lækkert pool område med lækre solsenge, Der mangler noget information og ville have brugt flere penge på hotellet hvis priserne havde været mere rimelige. Vi troede der var indendørs pool til de dårlige dage. Men det koster så 50 euro for en time. Så poolen burde være opvarmet men de var begge iskolde. Billeje 1 dag med fuld forsikring 148 euro. Vi har generelt haft en god ferie 👍
Overnattede 7 nætter i oktober 2023
Svar fra Guest Service HRHM den 28. okt. 2023
Dear Henrik,I would like to thank you on behalf of the entire team for taking your time and sharing your last experience with us and this community.We all feel truly delighted to have had the opportunity of hosting you and we are pleased to learn that you enjoyed your overall experience with us!We are all sincerely looking forward welcoming you back soon!Rockin' regards,Guest Service Team HRHM

8/10 Udmærket

Eric

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i juli 2023
Svar fra Guest Service HRHM den 18. aug. 2023
Dear Eric,First of all, I would like to thank you very much for choosing Hard Rock Hotel Marbella.It is a real pleasure to know that you had such a pleasant stay, we work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff.I look forward to welcoming you back very soon, I assure you that we will do our best again to provide you with a memorable experience!Rockinregards,.Guest Service Team HRHM

10/10 Fremragende

charlotte

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i april 2023
Svar fra Guest Service Team den 11. maj 2023
Dear Charlotte, Thank you for the wonderful rating and recommendation! We are delighted to hear that you enjoyed your visit and we were able to provide you with what we’re known for - authentic experiences that rock. We are looking forward welcoming you back soon to your home in Marbella!

2/10 Forfærdeligt

Daniel

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i marts 2023
Svar fra Guest Service Team den 18. mar. 2023
Dear Daniel,First of all we would like to thank you for the time you spent in sharing your feedback after your recent stay with us.We are sorry for not have met your expectations this time and would like to apologise for the inconveniences.Please Daniel, we will be delighted to have the opportunity to welcome you back next year to change your impressions about our Hotel and services.Kind Regards,Guest Service Team

6/10 Okay

Kurt

Overnattede 1 nat i september 2022
Svar fra Your Recent Stay at Hard Rock Hotel Marbella den 5. sep. 2022
Dear Kurt,We would like to thank you for taking your time and sharing your last experience with us.We are truly sorry to learn about your disappointment regarding your experience at Hard Rock Hotel Marbella and for not have achieved your expectations this time. We would like to know more about it in order to keep improving our service.We remain at your disposal in case you wish to share any more detail.It will be a pleasure to have another opportunity to change your impression.Kind Regards,Guest Service Team HRHM

10/10 Fremragende

Kadir

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect hotel
Det var det bedste hotel jeg har været på. Morgenmaden var fantastisk. De havde to store pools. Der var 2 poolparty under opholdet, perfekt for det single par. Virkelig god service vi måtte blive lidt længere da vi skulle tjekke ud.
Overnattede 7 nætter i august 2022
Svar fra Guest Service Manager HRHM den 11. aug. 2022
Dear Kadir, Thank you very much for choosing Hard Rock Hotel Marbella and reviewing your experience with us. What a pleasure to read your flattering comment, we feel sincerely happy to know that you fully enjoyed your experience with us, our greatest goal is your satisfaction and knowing we got to exceed your expectations leaves us feeling very proud. We look forward to welcoming you back to rocker home! Rockin regards, Yasmine B. Guest Service Manager HRHM

8/10 Udmærket

Anders

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i juli 2022
Svar fra Guest Service Team HRHM den 22. jul. 2022
Dear Anders, We greatly appreciate your time in giving us such a kind review of your stay at Hard Rock Hotel Marbella. We sincerely hope that you will come back soon to enjoy more experiences with us! Rockin' Regards, Guest Service Team HRHM

10/10 Fremragende

Rumman

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a great stay. Nice clean room and close to everything. Special shoutout to Selene who was very helpful to me when I encountered a local issue. Facilities were incredible such as the pool and spa etc
Overnattede 3 nætter i maj 2024
Svar fra Guest Service den 26. maj 2024
Dear Rocker Rumman Ali,Thanks a million for such a good valuation!! We are glad that you enjoyed your time with us and we are looking forward to welcoming you very soon again.Kindest regards,The Band

10/10 Fremragende

Vera

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in war klasse , sogar ein Upgrade erhalten. Das Personal am pool war leider nicht gut, haben nie geschaut ob man was bestellen möchte und man musste die immer suchen. Zimmer waren sauber, Frühstück war Mega
Overnattede 5 nætter i maj 2024
Svar fra Guest Service Team den 23. maj 2024
Dear Rocker Vera,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Fremragende

Dewinder

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Guest Service Team den 19. maj 2024
Dear Rocker Dewinder,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Fremragende

natalia

Overnattede 4 nætter i maj 2024
Svar fra Guest Service Team den 19. maj 2024
Dear rocker Natalia,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Fremragende

Glenn

Overnattede 4 nætter i maj 2024
Svar fra Guest Services HR Marbella den 20. maj 2024
Dear Glenn,Thank you so much for your top review. We are thrilled to hear that you had such a positive experience during your stay at the Hard Rock Hotel Marbella.Thank you again for your high recommendation. We look forward to welcoming you back for another fantastic stay at the Hard Rock Hotel Marbella!Rockin regards

8/10 Udmærket

Stephen, London

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property and rooms were stunning but food in the evening for dinner was terrible. Breakfast was fine.
Overnattede 2 nætter i maj 2024
Svar fra Guest Service Team den 13. maj 2024
Dear Rocker Stephen,Thank you for sharing your feedback! We're thrilled to hear that you found our Rockin' Hotel stunning. We genuinely appreciate your honest comments about the dinner, and we will take steps to inform our Restaurant Team. We're glad you enjoyed the breakfast, and we look forward to the opportunity to provide you with a more satisfying dining experience on your next visit. We hope to welcome you back soon!Rockin' regards

10/10 Fremragende

Robert, Carolina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful pool area and property convenient and walking distance to Puerto Banus nightlife and restaurants as well as to the beach area
Overnattede 3 nætter i maj 2024
Svar fra Guest Service Team den 10. maj 2024
Dear Rocker Robert,Thank you for your kind words, and we look forward to seeing you again soon for another wonderful experience. We are located in the heart of Puerto Banus next to all the point of interest.Thanks for your support!The band

10/10 Fremragende

Abi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent stay
Overnattede 3 nætter i maj 2024
Svar fra Guest Service Team den 9. maj 2024
Dear Abi,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Fremragende

Jean-Pierre

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 3 nætter i april 2024
Svar fra Guest Service den 6. maj 2024
Thank you very much for taking the time to leave us a super puntuation. We hope to see you again at our Marbella Hard Rock venue and that we manage to achieve a 5 out of 5 rating.Thank you,Rockin' Rewards,Have a super rock and roll day!The Band!

10/10 Fremragende

Dmitry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good weekend
Overnattede 3 nætter i maj 2024
Svar fra Guest Service den 4. maj 2024
Muchísimas gracias por la puntuación! Nos alegra enormemente saber que disfrutaron de su experiencia con nosotros. Esperamos darles la bienvenida muy pronto, Muchas gracias. un saludo Rockero. La Banda!!

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good hotel excellent staff
Overnattede 1 nat i april 2024
Svar fra Guest Services den 2. maj 2024
Thanks for the review of our Hard Rock Hotel Marbella; your kind words make up positive vibe for all the band,We are happy you enjoyed your stay and get a good experience with us.Hoping to welcome you back very soon!Rockin' Regards,The Band.

10/10 Fremragende

Jack

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was mine and girlfriends first holiday together and it was perfect. The location. The food. I would love to return
Overnattede 4 nætter i april 2024
Svar fra Guest Services HRHM den 26. apr. 2024
Dear Jack, Thank you for your fantastic review!It is great to see that you enjoyed your time with us and that you made rockin' memories!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

10/10 Fremragende

Oliver

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ein Traum
Overnattede 1 nat i april 2024
Svar fra Guest Service HR Marbella den 27. apr. 2024
Dear Rocker Oliver,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, clean, helpful staff. Check in is painful
Overnattede 7 nætter i april 2024
Svar fra Guest Services HRHM den 20. apr. 2024
Dear Rocker Paul,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Fremragende

Fraser

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Guest Service Team den 20. apr. 2024
Dear Rocker Fraser.Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Fremragende

Bradley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Guest Services HRHM den 18. apr. 2024
Dear Bradley, Thank you for your 5/5 rating!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

8/10 Udmærket

Mark

Overnattede 4 nætter i april 2024
Svar fra Guest Service den 4. maj 2024
Thank you very much for taking the time to leave us a comment. We hope to see you again at your hotel in Marbella. Hopefully next time we can manage to achieve a 5 out of 5 rating. If you do not mind can you please leave a message on the survey of Expedia. Thank you, and have a super rockin' day!! The band :)

10/10 Fremragende

Duncan Oliver

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent hotel. Room was very clean and so quiet would highly recommend staying here
Overnattede 5 nætter i april 2024
Svar fra Guest Service Team den 14. apr. 2024
Dear Oliver,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again! Guest Service Team

10/10 Fremragende

James

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 3 nætter i april 2024
Svar fra Guest Service Team den 14. apr. 2024
Dear James,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Guest Service Team den 11. apr. 2024
Dear Peter,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Guest Service Team den 6. apr. 2024
Dear David,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

6/10 Okay

Paul

We arrive after midnight but I have already emailed the property about the sofa bed and stuff reminding them to be ready ( though it was already included and mentioned in expedia website) 1am we are waiting for bed covers and linen and making our own sofa bed and been requesting about pillow and stuff.. 2:44 am it arrive when we are so tired from a 3 hour flight.. very disappointed
Svar fra Guest Services HRHM den 6. apr. 2024
Dear Paul,Thank you for taking your time to share with us your feedback.We deeply regret to hear about your unsatisfactory experience. We value all feedback from our guests and take every aspect of their stay very seriously. Our aim is to provide a welcoming and comfortable environment for all our guests, and we will take immediate steps to address your concerns. We appreciate your feedback and hope to have the opportunity to welcome you back for a much more satisfactory experience. Please feel free to reach out to us directly if there's anything else we can assist you with.Best regards,

10/10 Fremragende

Erin

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel. Close walk to shops and beach.
Overnattede 2 nætter i marts 2024
Svar fra Guest Service Team den 28. mar. 2024
Dear Erin,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

8/10 Udmærket

Holly

Rejste med familie, Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter
The stay was just “ok”. Good points, nice selection at breakfast, bar staff & check in staff were nice. Cleaning staff were very friendly. The location was good to where we needed to be. Poor points, staff at breakfast were very rude, the cleaning was non existent (hairs from previous guests all over our hotel room) our room was above a VERY noisy nightclub we had to get moved!
Overnattede 4 nætter i marts 2024
Svar fra Guest Service Team den 22. mar. 2024
Dear Holly, Thank you for your review.We are really sorry that your experience at the hotel was not what you expected. We weren't aware of your issue regarding cleaning, we would've loved to have provided you with excellent service and advised the housekeeping staff for another cleaning. Regarding the noise coming from the external restaurant, we apologize and we hope you got to enjoy the room we provided for you in the end. We hope we can welcome you back and give you a rockin' experience. Kindly, Guest Service Team

10/10 Fremragende

Morgan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel with beautiful pool, lobby and bar areas. Easy (and free) parking right next to the hotel, and a nice little walk away from Puerto Banus. Would definitely stay again
Overnattede 1 nat i februar 2024
Svar fra Guest Services HRHM den 4. mar. 2024
Dear Morgan,Thank you very much for this amazing rating! We are glad that you enjoyed your experience so much. We are looking forward to welcome you back in Puerto Banus! Many thanks again.Rockin Regards,Guest Service Team HRHM

8/10 Udmærket

Teresa

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Marbella
+Nice area, Good room + Good quality bar and staff + Lobby people nice -Noisy people at suite /drama next to our room -Dont disturb sign missing at room if sleeping late/ Cleaners coming to room when I want to sleep still
Overnattede 3 nætter i februar 2024
Svar fra Guest Services HRHM den 27. feb. 2024
Dear Teresa, Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment. Please note that we always strive to make our guests comfortable and have the best experience with us.We look forward to welcoming you back very soon, we assure you that we will do our best to provide you with a rockin' experience!Kindest regards,Guest Service Team HRHM

10/10 Fremragende

Ali

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tidy, Clean, plenty of free parking spots, plenty of cafes & great restaurants
Overnattede 5 nætter i februar 2024
Svar fra Guest Services HR Marbella den 25. feb. 2024
Dear ALi,Thank you for taking the time to share your feedback regarding your recent stay at Hard Rock Hotel Marbella. We are delighted to hear that you enjoyed your visit and we were able to provide you with what we’re known for - authentic experiences that rock. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We are committed to continue providing rock-star worthy amenities to you and making your future stays legendary.We hope we can welcome you back again soon!Rockin' regards, Guest Service Team

8/10 Udmærket

Magnus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i februar 2024
Svar fra Guest Services HR Marbella den 23. feb. 2024
Dear Magnus, Thank you for your rating. We hope we can welcome you back again soon!Rockn' regards, Guest Service Team

10/10 Fremragende

S w

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect!
Fantastic, all staff were brilliant!
Overnattede 3 nætter i februar 2024
Svar fra Guest Services HR Marbella den 22. feb. 2024
Thank you for your exceptional review! We are happy to hear your enjoyed your experience with us.We are pleased to hear our staff made your time with us enjoyable, we will pass on your positive comments to our colleagues! Rockin' regards, Guest Service Team HRHM

10/10 Fremragende

Sarah

Overnattede 3 nætter i februar 2024
Svar fra Guest Services HR Marbella den 22. feb. 2024
Dear Sarah Thank you for the wonderful rating!We hope we can welcome you back again in the future. Rockin regards, Guest Service Team HRHM

10/10 Fremragende

Emma

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel! Perfect location and luxurious.
Overnattede 5 nætter i februar 2024
Svar fra Guest Services HR Marbella den 22. feb. 2024
Dear Emma, Thank you for your exceptional review! We are happy to hear your enjoyed your experience with us, we look forward to welcome you back for your next visit. Rockin' regards, Guest Service Team HRHM

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice but lacks personal touches
This is a clean and well presented hotel however lacks personal touches and felt that some queries were met with a very standard corporate response. Examples include not replenishing tea, coffee and milk on a daily basis which seemed poor for a 4 star hotel and also no recognition of a big celebration we had while staying at the hotel. The lack of these basic personal experiences which have never been an issue at other hotels is the main reason for the lower rating.
Overnattede 3 nætter i februar 2024
Svar fra Guest Services HR Marbella den 20. feb. 2024
Dear Rocker,We are really sorry to hear that you didnt enjoy your stay at the hotel. We feel that there might have been some kind of miscommunication between you and the staff of the hotel. We do offer the replenishing of tea and coffee in the rooms. We do take in consideration our customers celebrating special occasions at the hotel, this is why we think that we might have missed your special celebration. We are truly sorry about that. If you want to get in touch with our Guest Services department and discuss this further, we might be able to change your experience in the future.

10/10 Fremragende

MAURICIO

Overnattede 1 nat i februar 2024
Svar fra Guest Services HR Marbella den 17. feb. 2024
Dear Rocker Mauricio,Thank you very much for this amazing rating! We are glad that you enjoyed your experience so much. We are looking forward to welcome you back in Puerto Banus! Many thanks again.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i februar 2024
Svar fra Guest Services HR Marbella den 17. feb. 2024
Dear Rocker,Thank you very much for taking the time to lave your rating! We are looking forward to welcome you back in Puerto Banus! Many thanks again.

8/10 Udmærket

Cynthia, Carcavelos

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gorgeous property in a good location! Bed was super comfortable and design, on point. Huge tv with ability to.cast from phone. Frustrations: no a/c in room (I guess it's seasonally available, but my room was way too warm!); food options extremely limited (buffet or room service only) for breakfast and dinner; some snacks available at.lunch time (at the one bar)but few choices overall; kettle in room, but charge over €3 for tea bag or coffee pod... just crazy for this kind of property. I'm sure there are travelers for whom this scenario would work out, but for me, it was disappointing.
Overnattede 4 nætter i februar 2024
Svar fra Guest Service Team den 14. feb. 2024
Dear Cynthia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay. However, we sincerely apologize for any frustrations you encountered during your time with us. Your comments have been duly noted, and we are committed to using them to enhance our services. Please accept our apologies for any inconvenience caused during your stay and we hope to welcoming you back very soon!Rockin regards,

6/10 Okay

Roger

Synes ikke om: Værelsets komfort
The stuff in the bar i s screming shoot?
Overnattede 1 nat i februar 2024
Svar fra Guest Service Team den 14. feb. 2024
Dear Roger,Thank you for choosing Hard Rock Hotel Marbella and for taking your time to share with us your feedback. We're truly sorry that you felt there were raised voices from our staff members. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Please rest assured that we will address this matter internally to ensure a more pleasant experience for all our guests in the future. Thank you again for sharing your thoughts with us.Rockin regards,