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Anmeldelser af Shangri-La The Fort, Manila

5 out of 5
Shangri-La The Fort, Manila
30th Street corner 5th Avenue, Bonifacio Global City, Taguig

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 457 af i alt 618 anmeldelser" "
Bedømmelse på 8 − Udmærket. 112 af i alt 618 anmeldelser" "
Bedømmelse på 6 − Okay. 24 af i alt 618 anmeldelser" "
Bedømmelse på 4 − Dårligt. 15 af i alt 618 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 10 af i alt 618 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

9,4/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Michael

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I chose to stay at Shangri-La for a 5 star vaccination weekend experience. I didn’t have a 5 star experience. There was an issue with the AC unit in our room. We tried to have the hotel address this for 2 days. The management was unprofessional, in addressing this issues and after we had to move rooms at 2am the second night, compensation was still not offered. This was after engineers examined the unit and stated there was a problem. I planed to bring medical conferences to this location but with this unprofessional service I would be embarrassed to do so.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Jolene Anne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and friendly and safe
Overnattede 2 nætter i april 2024

10/10 Fremragende

SHERRY MAE

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Exceeded our expectations. The service is above and beyond. The staff are superb. The room and amenities are amazing! Cant recommend enough!
Overnattede 1 nat i april 2024

10/10 Fremragende

Mary, Burlingame

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

aris

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
5 star hotel with a 5 star service … I’m always gonna comeback here. The VIP horizon club is totally worth it 🙌💫
Overnattede 1 nat i april 2024

10/10 Fremragende

Rhendyanno

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

6/10 Okay

RUDY HIN SONG

Overnattede 3 nætter i marts 2024

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024

10/10 Fremragende

Young Hwa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall, the exceptional service and hospitality always makes it a pleasure to visit.The bed is very comfortable and the room is spottlessly clean. There's also plenty of dining options, and the spa treatment was relaxing. However, the service was a bit underwhelming at the Horizon Lounge and could improve.
Overnattede 3 nætter i marts 2024

10/10 Fremragende

rey marvin, American Canyon

Overnattede 2 nætter i marts 2024

10/10 Fremragende

Denise

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel, excellent service. Malls and shops, restaurant in walking distance.
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Kristofer

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Refer to my first feedback. Terrible staff and attention to detail.
Overnattede 2 nætter i marts 2024

2/10 Forfærdeligt

Kristofer

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Stayed in Shang BGC for the remaining days of our 3week vacation in Manila after 11yrs. I thought it would be nice stay in a trusted Shang property so we leave Manila on a positive note. Did not happen. Terrible staff especially the welcoming ambassadors who greet you upon entering the hotel. A particular staff welcomed us by asking "did you get a suite or JUST a deluxe?". You do not use "just" or any point of comparison between your accommodations. I shared the feedback to the Manager, hours after I saw the same staff at the lobby. I greeted her wi to a big jolly smile on my face which returned by rolling her eyes, frowning, and snob attitude. This annoyed me expecting that as someone who works in hospitality, you do not/never engage with your "paying clients" with crass and antagonizing attitude. Regardless if your were the subject of a complaint! On our last day, I booked an airport transfer and preferred a luxury suv. I asked for a bmw suv and there was a back and forth over series 7 and x7. I know for a fact that series 7 is a sedan but they were saying that its an suv. I googled a picture, thinking there might be a little disconnect to how they call bmw models. I showed a picture of a bmw x7 suv, showed it to all their transport staff and everybody confirmed it was the same vehicle they have. Came the time we need drive to the airport, a bmw series 7 sedan was waiting for us. This is super annoying, disappoint, and downright unacceptable.
Overnattede 1 nat i marts 2024

10/10 Fremragende

rey marvin, American Canyon

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Marco

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If you are looking for a great experience in your stay, this is it.

10/10 Fremragende

Rosel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

10/10 Fremragende

Sara, Suffolk

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very friendly and attentive to guest needs. I really enjoyed the spa (indulge in the massage and scrub!) And the pool area was wonderful. I'll definitley stay again when I'm in Manila!
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Gemma

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Everything is excellent except for the breakfast.Not good.
Overnattede 2 nætter i februar 2024
Svar fra Shangri-La The Fort, Manila Team den 19. feb. 2024
Dear Gemma, Thank you for your rating and for taking the time to share your feedback. We are glad you had an excellent experience. At the same time, we are sorry to hear that your breakfast experience was short of your expectations. Please be assured that this has been communicated to the management. We look forward to welcoming you back on your next visit!

10/10 Fremragende

Abraham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Shangri-La The Fort, Manila Team den 19. feb. 2024
Dear Abraham, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Fremragende

Omar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Probably the best city hotel I’ve stayed in, they’ve got it right in practically every single area. The general hotel fit out and rooms are of very high standard, f&b options are top tier and the gym is exceptional. Local area is buzzing with vibrant bars and restaurants. This hotel will always be my home when I visit Manila!
Overnattede 1 nat i februar 2024

10/10 Fremragende

Allan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Shangri-La The Fort, Manila den 19. feb. 2024
Dear Allan, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Fremragende

Holly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Exceptional property.
Overnattede 1 nat i januar 2024
Svar fra Shangri-La The Fort, Manila den 19. feb. 2024
Dear Holly, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Fremragende

Michael

Overnattede 2 nætter i januar 2024
Svar fra Shangri-La The Fort, Manila den 19. feb. 2024
Dear Michael, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Fremragende

Marita

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Shangri-La The Fort, Manila den 19. feb. 2024
Dear Marita, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Fremragende

Edward

Overnattede 1 nat i januar 2024
Svar fra Shangri-La The Fort, Manila den 19. feb. 2024
Dear Edward, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Fremragende

Sharon Del Villar

Overnattede 1 nat i januar 2024
Svar fra Shangri-La The Fort, Manila den 19. feb. 2024
Dear Sharon, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Fremragende

William, Corona Del Mar

Rejste med partner
Synes godt om: Faciliteter
Have stayed here a number of times and it’s always a pleasure to return. The hotel is in a great location and has a beautiful pool and gym. Rooms are spacious and comfortable. It’s getting close to time for a bathroom update but apart from that this hotel is tops in Manila.
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

6/10 Okay

Chris

Overnattede 3 nætter i december 2023

10/10 Fremragende

Dante

Synes godt om: Rengøring, faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Ed

Overnattede 2 nætter i december 2023
Svar fra Shangri-La The Fort, Manila den 19. feb. 2024
Dear Ed, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Fremragende

Frederick

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Thomas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing Shangi la, the fort!!!
Best hotel experience of my life. We had a suite, and were treated like royalties. Even hotel arts in Barcelona looks like a child compared to this experience.
Overnattede 5 nætter i december 2023

10/10 Fremragende

Allison

Overnattede 1 nat i december 2023

10/10 Fremragende

Rochelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

8/10 Udmærket

Lydia

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Surrounding of the hotel is good because it is located in BGC. Hotel is clean but not the lobby's not big enough. Overall it is an overpriced hotel. You can live in other hotel with the same hotel standard without having to pay that much. We wouldn't get a grab back to Manila that night and avail of their hotel car for 5000 pesos
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Eric

Overnattede 1 nat i december 2023

10/10 Fremragende

Daniel

Overnattede 1 nat i december 2023

10/10 Fremragende

Maria Victoria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel, great amenities and awesome staff.
Overnattede 3 nætter i december 2023

10/10 Fremragende

Marielle

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
we had an amazing stay
Overnattede 2 nætter i december 2023

10/10 Fremragende

cheryl

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Love the location and atmosphere
Overnattede 1 nat i december 2023

10/10 Fremragende

Vicky

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Excellent surrounding area.
Overnattede 1 nat i november 2023

10/10 Fremragende

subhashini

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent property.Great job!
Overnattede 1 nat i november 2023

10/10 Fremragende

Thelma

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Impressed that they have a nurse in the hotel who is available for someone needing care. Overall experience was very positive
Overnattede 2 nætter i november 2023

10/10 Fremragende

Regina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2023

10/10 Fremragende

Raymond

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Awesome location and loved the Christmas decorations and festivities
Overnattede 2 nætter i november 2023

10/10 Fremragende

Nancy

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay at Shangri-La the Fort
I had a fabulous stay at the Shangri-La the Fort. The staff was very attentive and helpful and friendly. The hotel was very comfortable and stylish and in a great location. I look forward to my next stay.
Overnattede 1 nat i november 2023

10/10 Fremragende

Ferdinand

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023

10/10 Fremragende

Pinky

Overnattede 2 nætter i november 2023

10/10 Fremragende

Lorraine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
M
Overnattede 2 nætter i oktober 2023