Udendørsområde

Anmeldelser af ibis Styles Manchester Portland Hotel

3.5 out of 5
ibis Styles Manchester Portland Hotel
3-5 Portland Street, Manchester, England

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 471 af i alt 1350 anmeldelser" "
Bedømmelse på 8 − Udmærket. 422 af i alt 1350 anmeldelser" "
Bedømmelse på 6 − Okay. 187 af i alt 1350 anmeldelser" "
Bedømmelse på 4 − Dårligt. 135 af i alt 1350 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 135 af i alt 1350 anmeldelser" "

7,8/10

Rengøring

8,0/10

Service og personale

7,6/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Marina

Overnattede 1 nat i februar 2024
Svar fra Front Office Supervisor den 14. feb. 2024
Good Evening Marina,Thank you for scoring us 8 out of 10!Kind Regards,Front Office Supervisor.

6/10 Okay

Verificeret rejsende

Synes ikke om: Service og personale, værelsets komfort
Overnattede 4 nætter i januar 2024
Svar fra Front Office Supervisor den 14. feb. 2024
Good Evening Anonymous,Thank you for scoring us 6 out of 10!Kind Regards,Front Office Supervisor.

10/10 Fremragende

Thorkild

Overnattede 8 nætter i december 2023
Svar fra Front Office Supervisor den 24. dec. 2023
Good Evening Thorkild,Thank you for rating us 10 out of 10.We do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

8/10 Udmærket

Ronnie

Overnattede 1 nat i august 2023
Svar fra Front Office Supervisor den 17. aug. 2023
Good Evening Ronnie,Thank you for choosing to leave us a review!Thank you for scoring us 8 out of 10.On the other hand, we are grateful to hear you found nothing to be negative during your stay!Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

8/10 Udmærket

Azeem

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2023
Svar fra IBIS Styles den 11. maj 2023
Hi, thank you for the feedback! We hope to see you again

8/10 Udmærket

Kim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Godt hotel i Manchester
Dejlig centralt, gode offentlige transportmidler. Lidt skrabet morgenmad. Meget koldt på værelset, trods varmeblæser ikke muligt at opvarme. Boede på 7. sal, sad fast i elevatoren en gang, den anden virkede ikke. Et hotel, der er meget hyggeligt til trods, og hvor vi gerne vi bo igen.
Overnattede 3 nætter i februar 2023
Svar fra Ibis Styles Team den 20. feb. 2023
Hi there, thank you for the review. I can assure you we are working on the issue regarding the lift

10/10 Fremragende

Jens

Overnattede 1 nat i januar 2023
Svar fra IBIS Styles Team, den 12. jan. 2023
Thank you for the feedback

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2022
Svar fra ibis Styles Portland Street team den 7. dec. 2022
Thank you very much for your feedback and scores. We look forward to your future stays

8/10 Udmærket

Heine

Overnattede 3 nætter i oktober 2022
Svar fra Ibis Styles Manchester den 20. okt. 2022
Dear Heine,Thank you very much for your feedback and scores.We look forward to your future stays.Kind regards,Ibis Styles Manchester Portland Street

8/10 Udmærket

Søren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022
Svar fra Ibis Styles Team den 10. okt. 2022
Thank you for the score!

2/10 Forfærdeligt

Kai Ove

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2022
Svar fra Ibis Styles Team den 26. sep. 2022
Thank you for the feedback

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2022
Svar fra ibis Styles Team den 17. sep. 2022
Thank you for your feedback

8/10 Udmærket

Ronnie

Rejste med familie
Synes godt om: Rengøring
Centralt hotel
Meget centralt billigt hotel. Udenmærket morgenmad i hyggelige omgivelser. Mangler et køleskab og safety box på værelset.
Overnattede 1 nat i august 2022
Svar fra Ibis Styles Team den 30. aug. 2022
Dear Ronnie,Thank you for the rating and feedback.We will take your comments on-board.Kind regards

8/10 Udmærket

Kenneth

Overnattede 2 nætter i august 2022
Svar fra Ibis Styles Team den 17. sep. 2022
Thank you for your feedback

10/10 Fremragende

Victoria Sass

Overnattede 1 nat i juli 2022
Svar fra Khalid Sioud, GM ibis Styles Manchester den 24. jul. 2022
Dear Victoria Sass Thank you very much for your feedback and score. We look forward to your future stays here at the ibis Styles Manchester, Portland Street. Regards

10/10 Fremragende

Malene

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Superb
So great! Clean quiet room, super cool decor, easy access by public transport, close to all shops and restaurants. Will definitely be back here!
Overnattede 1 nat i maj 2022
Svar fra Khalid Sioud, GM ibis Styles Manchester den 24. jul. 2022
Dear Malene Thank you very much for your feedback and score. We look forward to your future stays here at the ibis Styles Manchester, Portland Street. Regards

2/10 Forfærdeligt

John Brøndum

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
De elektroniske nøgler virkede ikke. Stor ventetid
Overnattede 3 nætter i april 2022

8/10 Udmærket

Helle

Overnattede 1 nat i april 2022
Svar fra Ibis Styles Manchester den 11. apr. 2022
Dear Helle. Thank you for your feedback and scores, we look forward to seeing you again in the near future. Kind Regards

8/10 Udmærket

Claudia

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Super beliggenhed og en god pris
Det første værelse jeg fik (værelse 741j var super koldt, varmen virkede ikke, der var fugtigt, der var vand på vinduet (indvendigt), fugtskader rundt om vindueskarmen og i loftet. Det tog receptionen seks timer!!!, at finde et andet værelse til mig. Det nye værelse var absolut i orden. Jeg har boet på hotellet mange gange, men det var første gang jeg oplevede så dårligt et værelse.
Overnattede 3 nætter i februar 2022
Svar fra Reception den 22. feb. 2022
Hi Claudia Thank you for your feed back and scores, we look forward to seeing you again in the near future. Kind Regards Ibis Styles Team

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale
Overnattede 3 nætter i februar 2022
Svar fra Reception den 22. feb. 2022
Dear Guest Thank you for your feed back and scores, we look forward to seeing you again in the near future. Kind Regards Ibis Styles Team

8/10 Udmærket

Søren

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Allright. Nice and clean with great location. Nice and cosy bar
Overnattede 2 nætter i november 2021
Svar fra ibis Styles Manchester den 26. nov. 2021
Dear Soren Thank you very much for your feedback and scores. We look forward to your future stays. Regards

8/10 Udmærket

Mathias

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2021
Svar fra ibis Styles Manchester den 26. okt. 2021
Thank you very much for your feedback and scores. We look forward to your future stays Regards

8/10 Udmærket

Philip

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Suited our needs for an event
Overnattede 1 nat i maj 2024
Svar fra Front Office Supervisor. den 24. maj 2024
Good Evening Michael,Thank you for scoring us 5 out of 5.Kind Regards,Front Office Supervisor.

10/10 Fremragende

Junkit

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to where I wanted to be, quiet for where it is.
Overnattede 2 nætter i maj 2024
Svar fra Front Office Supervisor. den 23. maj 2024
Good Evening Junkit,Thank you for leaving us a review and we are glad to hear you found it close to where you wanted to go to!Thank you for choosing to stay with us and we do hope to welcome you again!Kind Regards,Front Office Supervisor.

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient and ideally situated for my stay close to railway station and concert arena
Overnattede 1 nat i maj 2024
Svar fra Front Office Supervisor. den 23. maj 2024
Good Evening David,Thank you for leaving us a review and we are glad to hear you found it convenient as well as situated close near to the railway station.Thank you for choosing to stay with us and we do hope to welcome you back again!Kind Regards,Front Office Supervisor.

10/10 Fremragende

Gary

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice hotel
Overnattede 1 nat i maj 2024
Svar fra Front Office Supervisor. den 23. maj 2024
Good Evening Gary,Thank you for leaving us a review and we are glad to hear you found the hotel to be very nice.Thank you for choosing to stay with us and we do hope to welcome you again!Kind Regards,Front Office Supervisor.

10/10 Fremragende

Sasha

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic hotel in a convenient location for the railway station, tram stops and shops. Nothing is more than a 10 minute walk away and bc Manchester's public transport system and roads are so sorted, it's really easy to walk everywhere without having to dodge traffic and shout over the noise like in most big cities of the UK. The hotel staff are super helpful, the rooms large and comfortable. This is our second stay here and we will be back.
Overnattede 1 nat i maj 2024
Svar fra Front Office Supervisor. den 23. maj 2024
Good Evening Sasha,Thank you for your wonderful review!We're delighted to hear that you had a fantastic stay with us and found our hotel to be conveniently located for accessing the railway station, tram stops, and shops. It's great to know that you appreciated the ease of getting around Manchester due to its well-organized public transport system.We're thrilled that you found our staff to be super helpful and that you enjoyed our large and comfortable rooms. It's always a pleasure to welcome returning guests, and we look forward to welcoming you again within Manchester!Kind Regards,Front Office Supervisor.

4/10 Dårligt

Yik Nga

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The room wasn’t tidied when I first entered. Used cups were in the basin and I asked the front desk to help deal with the situation. The staff were friendly and solved problem quickly. The location is close to Manchester Piccadilly. However, the room was poorly soundproofed. I could hear the ladies in the next door chatting and shouting all night long. Couldn’t sleep at all… air conditioning was so loud to the point that it was very annoying…
Overnattede 2 nætter i maj 2024
Svar fra Front Office Supervisor. den 23. maj 2024
Hello Yik Nga,Thank you for taking the time to share your feedback with us. I apologize for the inconvenience you experienced during your stay, particularly regarding the cleanliness of your room and the noise disturbances. Please rest assured that we will address these issues with our housekeeping and maintenance teams to ensure they are rectified. We appreciate your kind words about our friendly staff and our convenient location. Your feedback helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.Best Regards,Front Office Supervisor.

10/10 Fremragende

Sharron

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was in easy reach of where I needed to get to and the train station.
Overnattede 1 nat i maj 2024
Svar fra Front Office Manager den 16. maj 2024
Dear Sharron,Thank you for taking the time to share your feedback with us. We're delighted to hear that our hotel's convenient location made it easy for you to reach your destination and the train station during your stay. Providing our guests with easy access to key areas is always a priority for us, and we're pleased to know that we succeeded in this aspect.Your satisfaction is important to us, and we appreciate your positive review. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Fremragende

Edward

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A wonderful central hotel at a budget price
Overnattede 1 nat i maj 2024
Svar fra Front Office Manager den 16. maj 2024
Dear Guest,Thank you for your delightful review! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be wonderful and centrally located. Providing our guests with a comfortable and affordable experience is always our goal, and we're glad to hear that we hit the mark for you.Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back on your next visit to ibis Styles Manchester.Warm regards,

6/10 Okay

Ryohei

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
朝シャワーを浴びた後バスマットの下から虫が二匹出て来てゾッとしました。あと朝から外が工事なのかうるさくて朝6時に目覚めました。虫の件がなければ及第点でしたが最後残念でした。
Overnattede 1 nat i maj 2024
Svar fra Front Office Manager den 16. maj 2024
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the insects found under the bath mat and the disturbance from the early morning construction noise. Your comfort is our priority, and we regret that we fell short of meeting your expectations during your stay.Please rest assured that we take your feedback seriously and will address the issues promptly to prevent similar incidents in the future. We strive to provide a peaceful and enjoyable environment for all our guests, and we are truly sorry that we did not succeed in your case.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,Adam GreenwayFront office Manager

10/10 Fremragende

Jackie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff very helpful. Couldn’t do enough for you. Have stayed before and will stay again. Highly recommend.
Overnattede 1 nat i maj 2024
Svar fra Front Office Supervisor den 7. maj 2024
Hello Jackie,Thank you so much for your kind words! We're thrilled to hear that our staff went above and beyond to ensure your comfort and satisfaction during your stay. It's always wonderful to hear from returning guests like yourself, and we're honored that you've chosen to stay with us again.Your recommendation means a lot to us, and we can't wait to welcome you back for another enjoyable stay.Looking forward to seeing you again soon!Kind Regards,Front Office Supervisor.

10/10 Fremragende

Erick

Overnattede 2 nætter i maj 2024

10/10 Fremragende

Mel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Air con did not work
Overnattede 1 nat i april 2024
Svar fra Front Office Manager den 29. apr. 2024
Dear Mel,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. Providing a comfortable and enjoyable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.Rest assured, we have immediately addressed the issue with our maintenance team to ensure that such occurrences are minimized in the future. Your feedback helps us identify areas for improvement, and we appreciate your understanding and patience.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards Adam GreenwayFront office Manager

8/10 Udmærket

Sheila

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i april 2024
Svar fra Front Office Supervisor den 23. apr. 2024
Good Evening Sheila,Thank you for scoring us 4 out of 5.Kind Regards,Front Office Supervisor.

8/10 Udmærket

Frank Halvard

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
sentralt- praktisk- fin bar
Overnattede 3 nætter i april 2024
Svar fra Front Office Supervisor den 20. apr. 2024
Hello Frank Halvard,Takk for tilbakemeldingen din! Det er flott å høre at du satte pris på vårt sentrale beliggenhet, praktiske fasiliteter og vår fine bar under oppholdet ditt. Vi håper å kunne ønske deg velkommen tilbake ved en annen anledning!Med vennlig hilsen,Front Office Supervisor.

8/10 Udmærket

Lucy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay at this hotel. Room basic but had everything we needed! Location 10/10 so close to everything. Staff were super friendly and always there to help!
Overnattede 2 nætter i april 2024
Svar fra Front Office Supervisor den 18. apr. 2024
Dear Lucy,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay with us and that our location suited your needs perfectly. It's fantastic to know that you found our staff super friendly and helpful—we'll be sure to pass on your kind words to them. We strive to provide a comfortable and accommodating experience for all our guests, and we're glad we could meet your expectations. Should your travels bring you back to the area, we'd love to welcome you again!Warm RegardsAdam GreenwayFront Office Manager

10/10 Fremragende

Alison

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely lovely
Overnattede 1 nat i april 2024
Svar fra Front Office Supervisor den 20. apr. 2024
Good Evening Alison,Thank you for choosing to leave us a review; we are glad to hear you found Ibis Styles Portland Street absolutely lovely!Thank you for scoring us 5 out of 5!We look forward to welcoming you again soon!Kind Regards,Front Office Supervisor.

2/10 Forfærdeligt

filip

Overnattede 3 nætter i april 2024
Svar fra Ibis Styles Portland Street den 6. maj 2024
Sorry to hear your stay was not satisfactory.

4/10 Dårligt

Zoe

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The room decor was tired and in need of an update. Carpet was dirty looking. Generally poor standard. Window damaged and would not close properly. Heating in room not working. Bed was hard and uncomfortable. Staff replaced TV remote control promptly after original not working. Barman in restaurant rather rude for no reason. Overall quite a disappointing stay, I will not return and will not recommend the hotel to anyone staying in Manchester.
Overnattede 1 nat i april 2024
Svar fra Front Office Supervisor den 14. apr. 2024
Hello Zoe,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the disappointing experience you had during your stay.It deeply concerns us to learn about the various issues you encountered, from the tired room decor and dirty-looking carpet to the damaged window and malfunctioning heating. Your comfort and satisfaction are of utmost importance to us, and we sincerely apologize for falling short of your expectations in these areas.We are also disappointed to hear about the interaction you had with our restaurant staff, and we apologize for any rudeness you experienced. This is certainly not reflective of the level of service we aim to provide, and we will address this matter with our team to ensure it does not happen again.Your feedback is invaluable to us as it helps us identify areas for improvement, and we will be taking immediate action to address the issues you have raised.We understand your decision not to return, but we hope that you will reconsider in the future, as we would love the opportunity to provide you with the exceptional experience that you deserve.Once again, we apologize for the inconvenience caused, and we thank you for bringing these matters to our attention.Kind Regards,Front Office Supervisor.

8/10 Udmærket

Ramesh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front Office Supervisor den 14. apr. 2024
Good Evening Ramesh,Thank you for scoring us 4 out of 5.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ein tolles, sehr zentral gelegenes Hotel, direkt an den Piccadilly Gardens. Das Personal ist superfreundlich und es gibt es tolles Frühstücksbuffet.
Overnattede 4 nætter i april 2024
Svar fra Front Office Supervisor den 13. apr. 2024
Hallo,Vielen Dank für Ihre Rückmeldung! Es klingt wirklich, als hätten Sie einen tollen Aufenthalt gehabt. Die Lage des Hotels direkt an den Piccadilly Gardens klingt sehr praktisch, und es freut mich zu hören, dass das Personal so freundlich war und Ihnen das Frühstücksbuffet gefallen hat. Wenn Sie nochmal in der Gegend sind, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen.Beste Grüße!

10/10 Fremragende

Ethan

Synes godt om: Rengøring
Overnattede 2 nætter i april 2024
Svar fra Front Office Supervisor den 14. apr. 2024
Good Evening EthanThank you for scoring us 5 out of 5.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

6/10 Okay

julie

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter
we loved that the hotel was close to shopping and dining options in the area the hotel itself was a bit tired in areas and smelt a bit musty but for the price we paid 4 1 night it was ok probably would choose another hotel if was in manchester again
Overnattede 1 nat i marts 2024
Svar fra Front Office Manager den 6. apr. 2024
Dear Julie,Thank you for sharing your experience with us. We're glad to hear that you appreciated the convenience of our hotel's location near shopping and dining options. However, we're sorry to learn that you found certain areas of the hotel to be tired and musty. Your feedback is important to us, and we will address these concerns to improve the overall experience for our guests. We understand your consideration for exploring other options in the future, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay. If you have any further feedback or questions, please don't hesitate to reach out to us.Warm regards Adam GreenwayFront Office Manager

8/10 Udmærket

Dilkhumor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lots of halal food is available nearby
Overnattede 8 nætter i marts 2024
Svar fra Front Office Manager den 2. apr. 2024
Dear Dilkhumor,Thank you for highlighting the availability of halal food nearby! We understand the importance of catering to diverse dietary preferences and are pleased to know that our guests have access to a range of dining options that meet their needs. We strive to provide a comfortable and inclusive experience for all our guests, and we're glad to hear that this aspect of our location enhances your stay. If you have any specific dietary requirements or preferences, please don't hesitate to let us know, and we'll do our best to accommodate them. We appreciate your feedback and hope you enjoy your time with us!Kind regards Adam Greenway Front Office Manager

8/10 Udmærket

Mathias Fabian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nicely located, near Piccadilly Gardens.
Overnattede 4 nætter i marts 2024
Svar fra Ibis Styles Portland Street den 28. mar. 2024
Thank you very much for your feedback and scores.We look forward to your future staysRegardsibis Styles Portland Street team

10/10 Fremragende

Jamie

Overnattede 1 nat i marts 2024
Svar fra Front Office Supervisor den 13. apr. 2024
Good Evening Jamie.Thank you for scoring us 5 out of 5.Kind Regards,Front Office Supervisor.

8/10 Udmærket

Darren

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Easy to get concert didn't like no car parking
Overnattede 1 nat i marts 2024
Svar fra Front Office Supervisor den 30. mar. 2024
Good Evening Darren,Thank you for scoring us 4 out of 5.We are grateful to hear you found it easy to get to a concert where the hotel location was. Unfortunately, we do apologise about the car park situation as we do not offer any discounted rates with any car parks but we would happily recommend, please in the future; ring the hotel as they are able to provide you with recommendations to help you out!We do hope this has not put you of from choosing to return back to us again.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

6/10 Okay

Edward

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in was fast and efficient. Room was really clean. Room 518. Small but thats ok. Heathing/air con very noisy, had to turn off after 20 minutes. Then you could just hear the huge air vent outside. Went on most of night bar about 4 hours. View was awful of other parts of building but hardly in the room so ok. Towels lovely and clean, as was bathroom but one of the shower dispensers has fallen off the wall and left on floor, no big deal. I wouldn't avoid staying again but would avoid rooms around 518 due to vent noise
Overnattede 1 nat i marts 2024
Svar fra Front Office Manager den 15. mar. 2024
Dear Edward,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are pleased to hear that your check-in experience was fast and efficient, and that you found your room to be clean. Your satisfaction is our priority, and we appreciate your compliments in this regard.However, we apologize for any inconvenience caused by the noise from the heating/air conditioning unit and the large air vent outside your room. Please rest assured that we will look into addressing these issues promptly to ensure a more comfortable stay for our guests in the future.We are sorry to hear about the view from your room and the inconvenience caused by the fallen shower dispenser. We will take immediate steps to rectify these issues and ensure that they do not recur.We are glad to hear that you found the towels and bathroom to be clean. Maintaining cleanliness and hygiene standards is of utmost importance to us, and we are pleased that you recognized our efforts in this regard.We understand your concerns about the noise from the vent, and we appreciate your feedback regarding room 518. We will make a note of your preference to avoid this room in the future.Once again, thank you for bringing these matters to our attention. We value your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.If there is anything further we can do to assist you or if you have any additional feedback to share, please do not hesitate to contact us directly.Kind regardsAdam GreenwayFront Office Manager