Indendørs pool, sæsonbestemt udendørs pool, parasoller, liggestole
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Anmeldelser af Finca Serena Mallorca, Small Luxury Hotels

5 out of 5
Finca Serena Mallorca, Small Luxury Hotels
Ma-3200 km, 3, Montuiri, Mallorca Island

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 13 af i alt 23 anmeldelser" "
Bedømmelse på 8 − Udmærket. 4 af i alt 23 anmeldelser" "
Bedømmelse på 6 − Okay. 4 af i alt 23 anmeldelser" "
Bedømmelse på 4 − Dårligt. 1 af i alt 23 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 23 anmeldelser" "

9,0/10

Rengøring

8,4/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

SOOWON

Overnattede 2 nætter i september 2023
Svar fra Finca Serena Mallorca den 5. okt. 2023
Dear M. Soowon,Thank you for taking the time to leave a review, and for choosing Finca Serena for your recent stay. We appreciate your kind comments, and we are happy to hear that you had an amazing stay with us. We would be delighted to welcome you back soon.Kind regards,

10/10 Fremragende

JEONG YEOP

Overnattede 1 nat i maj 2023

8/10 Udmærket

Massimo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Posto molto rilassante e ben tenuto con una bella vista! Vale il viaggio
Overnattede 4 nætter i april 2023
Svar fra Finca Serena Mallorca den 26. apr. 2023
Dear MassimoThank you very much for your sincere commentsWe are happy that you had a nice stay with us. We look forward to welcoming you again at Finca Serena

10/10 Fremragende

Seyoung

Overnattede 1 nat i september 2022
Svar fra Guest Experience Manager den 14. okt. 2022
Dear Seyoung,Thank you for taking the time to write us a comment.We regret that on this occasion we were not able to offer you a pool service according to your expectations.We thank you for the good rating of our facilities and staff.Guest Experience Manager

2/10 Forfærdeligt

Jessica

Overnattede 3 nætter i september 2022
Svar fra Guest Experience Manager den 14. okt. 2022
Dear Jessica,Thank you for taking the time to write us a comment.We are sorry to hear that your rating was lower than we would have liked.We hope you were able to enjoy our facilities and fabulous staff.Greetings from Mallorca

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Definitely a stylish luxury resort!
Amazing location with stunning views, beautiful renovated finca with a lovely pool. This is absolutely a perfect location to come at rest. The only point of improvement is the poolservice, some days there was nobody with all the dirty towels everywhere.
Overnattede 6 nætter i august 2022
Svar fra Guest Experience Manager den 14. okt. 2022
Dear guest,Thank you for taking the time to write us a comment.We regret that on this occasion we were not able to offer you a pool service according to your expectations.We thank you for the good rating of our facilities and staff.Greetings from Mallorca

8/10 Udmærket

ARMAND

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Bel hôtel, dans un beau site. Personnel essentiellement composé de saisonnier et donc loin d’un standard de 5 étoiles. A plus de 700€/ nuit on attend un vrai service. La climatisation était défectueuse avec 38degres La restaurant et room service très limités. Beau spa en revanche avec de bien nés soins.
Overnattede 4 nætter i juli 2022

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Beautiful hotel but disappointing
This was a nice hotel with nice amenities and good service. The rooms are nice and the pool is lovely. This hotel list marks for charging 6 euros a bottle for water at the pool, a very mediocre and expensive paella dinner, and a service charge to bring a mediocre breakfast to our room when we needed a check out before the breakfast which was included began. Considering the cost of this hotel, this was disappointing and we have had a better experience in other high end hotels on the island.
Overnattede 1 nat i juni 2022

10/10 Fremragende

Carly

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The most incredible experience. The safe is fantastic and attentive ! I must stay .
Overnattede 1 nat i juni 2022

10/10 Fremragende

Maria del Pilar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Incredible experience. Totally recommended
Overnattede 3 nætter i april 2022

10/10 Fremragende

erica

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff; delicious healthy-leaning food, spa was cozy and beautiful. Fire pits outside would’ve been amazing as well as food and beverage service by the pool.
Overnattede 2 nætter i februar 2022

6/10 Okay

Cathleen

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Hotel’s property is lovely. Very relaxing. Spa was nice also but, when i asked if i could have the fire lit they sent a girl whom did not know how and did not bring wood… Food was very disappointing for such an expensive hotel and very limited options. Service was extremely slow and had to constantly find someone throughout the dinner (which took 3 hours) to get drinks. Also, as we waited for our room to be ready they actually let me enter an already occupied room which was quite uncomfortable for both parties as they were in bed! Mortifying… food was not good. For the price was not worth it. Unless you are not fussed about good service or food for €500 a night. Cannot say I would recommend to my group travel vacationers which i would have loved to add to the visit Mallorca list.
Overnattede 1 nat i juni 2021
Svar fra Alvaro Gonzalez - General Manager den 28. jun. 2021
Dear Mrs. Cathleen, Warm greetings from Finca Serena. I would like to thank for choosing our property for your stay in the island. At Finca Serena, our aim is to ensure that all our guests leave the hotel happy and fully satisfied at all times. For that reason, I would like to apologize for not being able to match your expectations. I appreciate the time you took to share your feelings. This will help us to continue growing and improving our services. As I hope you could continue to trust in us in the future. I will be delighted to personally assist with your reservations and, of course, make sure your future stays are memorable. Once again, thank you so much for staying with us. Should you require any further assistance or information, please do not hesitate to contact me.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful Property, but has some ways to go
Beautiful property in a quiet part of Mallorca. Beautiful pool and vineyards to stroll through. The rooms are on the smaller side - don’t book a deluxe garden. Essentially, it’s just the terrace that is added to the size. The service is ok - for a five star hotel it was surprising that dinner views are not booked for guests, hit or miss when you call down, little to no activities and rarely any help at the pool. It’s a great place but trust the reviewers that the the service has a bit more to go.
Overnattede 1 nat i juni 2021

10/10 Fremragende

John Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Idyllic escape
Incredible hotel, beautiful grounds and some of the best service I have ever experienced.
Overnattede 4 nætter i juni 2021
Svar fra Finca Serena Front Desk den 22. jun. 2021
Dear Mr/Ms. From Finca Serena, we really appreciate your feedback. We'll revise it thoroughly. Looking forward to having you in Finca Serena soon again, Best Regards

10/10 Fremragende

Maximilian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Traumurlaub trotz Corona
Es war so wie man sich ein entspannten Luxusurlaub vorstellt. Das Frühstück mit dem traumhaften Ausblick auf der Olivenbaum Terrasse ist unbezahlbar! Es ist sehr sauber und beim Wellness Angebot fehlt nichts.. sehr gerne kommen wir wieder!! Zusätzlich wurde wegen der aktuellen Corona Situation viele sinnvolle Maßnahmen getroffen, die jedoch den Urlaub nicht beeinträchtigten.. zusätzlich fand man auf den Zimmern Desinfektion, Handschuhe und Masken. 1A vorbereitet
Overnattede 2 nætter i august 2020

8/10 Udmærket

Katie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel with great staff
Gorgeous hotel with lovely views and good facilities (bikes to use / great pool). The surrounding area is not as interesting as other parts of the island being about 40 minutes to anywhere we wanted to visit.
Overnattede 2 nætter i august 2020

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2020

4/10 Dårligt

Gregor R.

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Sehr schöne Finca, aber kein 5-Sterne Service
Die Finca Serena wurde im Frühling 2019 neu eröffnet und befindet sich an schöner Lage mit Blick über die Country Side von Mallorca. Man will das Anwesen im 5-Sterne Segment positionieren, was von der Einrichtung her auch ganz OK ist. Leider ist mehrheitlich das ganze Personal miserabel ausgebildet und nicht auf den 5-Sterne Service Excellence geschult. Auch das Management kann das nicht vorleben und so fühlt sich der Gast meist sehr schlecht beraten und bedient. Auch mehrere Interventionen und Reklamationen haben nur dazu geführt, dass gleich mal die Symptome bekämpft, aber nicht das Problem gelöst wird. Eigentlich schade für das schöne Anwesen aber dieser Service hat keine 5-Sterne und schon gar nicht diesen Preis verdient.
Overnattede 4 nætter i oktober 2019

6/10 Okay

Sergey

Synes godt om: Rengøring, service og personale, værelsets komfort
Отель хороший, тихий. Отличный вид, неплохой бассейн. Очень дорогой ресторан, не стоит тех денег, что просят
Overnattede 5 nætter i august 2019

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing 3 days! Bliss!!!
An amazing place. Amazing views, food was exquisite and one of the best things of the stay, staff exceptional and with great attention. We will definitely be coming back!!!!
Overnattede 2 nætter i juli 2019

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff exceptionally friendly; property just opened, hence there is potential for improvements; several infrastructural aspects (for example: generator quite close to main building, you can listen to the noise while having dinner or a room facing northwards); dining was very good
Overnattede 5 nætter i maj 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2019
Svar fra Finca Serena Mallorca den 17. maj 2019
Dear Mr/Ms From Finca Serena we really appreciate your feedback. We'll revise it thoroughly. Looking forward to have you in our Finca soon, Best Regards