Siddeområde i lobbyen

Anmeldelser af Melia Barajas

4 out of 5
Melia Barajas
Avenida de Logrono, 305, Madrid, Madrid

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 621 af i alt 1011 anmeldelser" "
Bedømmelse på 8 − Udmærket. 246 af i alt 1011 anmeldelser" "
Bedømmelse på 6 − Okay. 83 af i alt 1011 anmeldelser" "
Bedømmelse på 4 − Dårligt. 24 af i alt 1011 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 37 af i alt 1011 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

6/10 Okay

Steen

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2022
Svar fra Guest Experience Manager den 5. apr. 2022
Dear Michael, Thank you for publishing this online review of your stay and giving us the highest score! We hope to have the opportunity to welcome you again very soon to Meliá Barajas! Until then we remain at your entire disposal! Yours sincerely, Sebastian Dubayle

8/10 Udmærket

Steen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i marts 2022
Svar fra Guest Experience Manager den 21. mar. 2022
Dear Steen, Thank you very much for rating your experience at Meliá Barajas! We look forward to welcoming you back very soon! Sebastián Dubayle

8/10 Udmærket

Christian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very convenient for Madrid Barajas
Very convenient for Madrid airport.
Overnattede 1 nat i januar 2022
Svar fra Guest Experience Manager den 3. mar. 2022
Dear Christian, Thank you very much for your review! We are very pleased to know that you found our hotel so convinient for your stay in Madrid. Your review will certainly be helpful to other travelers! Thank you! Sebastian Dubayle

8/10 Udmærket

Steen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2022
Svar fra Guest Experience Manager den 7. mar. 2022
Dear Steen, Thank you for your review! Sebastián Dubayle

10/10 Fremragende

Peter

Overnattede 1 nat i oktober 2021

8/10 Udmærket

Søren Vedel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel
Dejligt hotel omend af lidt ældre dato. Boede i junior suite og det kan anbefales. God restaurant på hotellet og gratis lufthavnstransport på faste tider.
Overnattede 1 nat i september 2021

8/10 Udmærket

Brith

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice and very few negatives.
The staff at the front were super friendly and accommodating. I had book a stay including dinner and breakfast. But I had to leave the hotel before the usual time the breakfast bar opened. So the desk personal arranged for a picnic basket to be made for me to take. The hotel had a very nice and safe feel which was very important to me as a solo traveler. They had limited food options for dinner but everything was in both Spanish and English. The room was nice and the facilities where fine. The bathroom was a bit dusty but clean. Shuttle bus was timely and easy to find. Negatives. Although only a few and minor. The serving staff in the restaurant where difficult to get a hold on and waits occurred even though there were only four of us in the dining hall. The aforementioned picnic basket never arrived and was nowhere else to be seen. There was no staff around in the morning to ask. All the information regarding the hotel is sent to you on email. Including passwords to the WiFi.
Overnattede 1 nat i juli 2021

4/10 Dårligt

Marc

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Warm
Air condition did not work. To warm and bed var Old and Stiff
Overnattede 1 nat i juni 2021

10/10 Fremragende

Glenda

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff
Overnattede 1 nat i maj 2024

10/10 Fremragende

Carlos

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful lobby, very nice and large rooms and super close to the airport. I recommend this place for those needing a well priced hotel near the airport.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 24. maj 2024
Dear Carlos,Thank you for such a positive review of your stay.We are delighted to hear that our lobby made a lasting impression and that you found the rooms to be spacious and well-appointed. It is also gratifying to know our proximity to the airport was convenient for your travel needs. Our team strives to provide a superior room experience, and your feedback serves as a wonderful affirmation of their efforts.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Marina, Tucson

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast buffet is very good.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 23. maj 2024
Dear Ms Marina,Thank you for such a positive review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

8/10 Udmærket

Koen, Santa Catarina

Synes godt om: Rengøring, service og personale
Hotel is great option for a layover or early flight. The lobby is nice and seems to be more recently refurbished; the rooms are outdated however. Still, the beds are comfortable. Also a nice restaurant. The shuttle to the airport is convenient, but you need to be there prior to the reserved departure. We were there exactly on the reserved time and the van had already left.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 23. maj 2024
Dear Koen,Thank you for taking the time to provide your feedback.We are delighted that our hotel served as a convenient option for your layover and that you found the shuttle service to the airport beneficial. It's wonderful to hear that you were able to enjoy a comfortable night's rest and our gastronomic experiences at the restaurant. We regret to hear that the timing of the shuttle service did not meet your expectations, and we appreciate your feedback as it is crucial for our service culture to ensure we're consistently providing the best room experience for our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Magaly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The airport shuttle was super convenient and the bathroom was super nice
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 21. maj 2024
Dear Ms Magaly,Thank you for such a positive review.We're delighted to hear that the airport shuttle added convenience to your travels and that the bathroom facilities met your expectations, offering a touch of comfort to your stay. Our team strives to provide excellent service and we're grateful that these aspects contributed positively to your room experience.Your satisfaction with the room cleanliness and overall hotel condition is very important to us, and we're pleased to see these areas met your standards. We continuously work on enhancing our service culture to ensure a pleasant stay for all our guests.We are also glad to know that our amenities were to your liking. We take pride in offering a variety of conveniences, such as our minibar and Rituals toiletries, to enhance our guests' experiences.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Maximo

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
excelente
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 21. maj 2024
Caro Sr. Maximo,agradecemos a sua preferência e comentário. Agradecemos imensamente por compartilhar sua opinião sobre a sua estadia conosco. É gratificante saber que as condições do nosso hotel e as comodidades do quarto atenderam plenamente às suas expectativas e contribuíram para uma experiência memorável.Esperamos revê-lo em breve.Melhores cumprimentos,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Alexandra, Dubai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Carlos

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muy agradable
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 20. maj 2024
Estimado Carlos,Le damos las gracias por su excelente valoración.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

8/10 Udmærket

Michelly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel by the airport. Free airport shuttle is a great plus. Would definitely stay again
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 20. maj 2024
Dear Michell,Thank you for such a positive review.We are thrilled to hear that our complimentary airport shuttle service added value to your stay and that you would consider staying with us again. Rest assured, providing impeccable service is at the core of our service culture, and we are delighted it met your expectations. Our team takes pride in maintaining the cleanliness of our rooms and hotel condition to ensure a pleasant room experience for our guests. While we note that the room amenities were satisfactory, we continuously strive to enhance our guest's experience and your feedback is invaluable in this endeavor.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

2/10 Forfærdeligt

ADRIAN

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
LLegue 6:00pm y no estaba la habitación lista, el recepcionista muy lento. El hotel esta viejo y se le nota. Mi esposa se cayo en la regadera pequeña del baño ya que esta muy resbalosa y peligrosa en donde no tiene nada para agarrarse ( es un peligro), muy mal el seguimiento del hotel respecto al accidente, no pudieron conseguir un medico y muy mal trato del personal como si nos estuvieran haciendo el favor. No no regreso a este hotel en la vida y bajo ningún motivo.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 20. maj 2024
Estimado Adrian,Agradecemos sus palabras sobre su reciente experiencia con nosotros.Hacemos nuestro mayor esfuerzo para brindar a los huéspedes una estancia satisfactoria. Con respecto a nuestras instalaciones y habitaciones, expresarle que continuamente realizamos tareas de mantenimiento, reformas, renovación y pintura. De todos modos, su comentario será compartido con el sector correspondiente. Su opinión es muy valiosa para nosotros y siempre será bienvenida.Esperamos poder recibirle en otra oportunidad. Atentamente,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Marisa

Synes godt om: Rengøring, service og personale, faciliteter
I had a reservation pre paid just before the Covid shut down. The hotel held my voucher throughout and gave me a lovely room when I was able to check in. They have my gratitude since. I stay there yearly when I go visit family.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 20. maj 2024
Dear Marisa,Thank you for such a positive review.We are so pleased to hear that you liked your room and that our attentive team took good care of all your needs.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Francisca

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very spacious. Elevators a bit small.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 20. maj 2024
Dear Francisca, Thank you for this review about your stay with us at Meliá Barajas.We are delighted to hear that you found our rooms to be very spacious and appreciated the pristine cleanliness, the excellent condition of the hotel, and the quality of service and room amenities provided. It is gratifying to know that our efforts to create memorable room experiences and uphold our service culture meet with your approval. While our elevators might be a bit snug, we hope they served their purpose efficiently and added to the charm of our establishment. Rest assured, we are dedicated to providing top-notch gastronomic experiences and impeccable service to all our guests.We look forward to seeing you again in the future. Kindest regards,Laura López, Voice of Customer Coordinator

8/10 Udmærket

ALEJANDRA BRISEÑO

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Esta muy cerca del aeropuerto
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 23. maj 2024
Estimada Alejandra Briseño,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Barajas.Nos complace saber que la cercanía al aeropuerto ha sido de su agrado y que la limpieza de la habitación cumplió con sus expectativas al 100%. También es un orgullo para nosotros que el servicio ofrecido por nuestro equipo haya alcanzado su máxima satisfacción. Nos esforzamos por ofrecer una cultura de servicio excepcional y nos alegra que esto se refleje en su experiencia de habitación. Agradecemos sus valoraciones tan positivas sobre las comodidades de la habitación. Estamos comprometidos en continuar brindando experiencias gastronómicas destacadas y un ambiente que proporcione energía para la vida.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Andres

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to airport but far enough away in a residential area that offered nearby restaurants easily walkable.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 18. maj 2024
Dear Andres,Thank you for taking the time to provide your feedback.We're delighted to hear that our proximity to the airport while being nestled in a peaceful residential area enhanced your stay, providing convenient access to local dining options. We take pride in our commitment to cleanliness and are thrilled to have met your expectations. Regarding the condition of the hotel, we continuously strive to maintain and improve our facilities to ensure a pleasant room experience for all our guests. It is gratifying to know that you received the high standard of service culture we are dedicated to providing.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was beautiful, the bathroom even had a bidet.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 18. maj 2024
Dear Thomas,Thank you for taking the time to provide your feedback.We are thrilled to hear that you enjoyed the beauty of your room and the inclusion of a bidet in the bathroom, reflecting our commitment to a comfortable room experience. Our team is dedicated to maintaining a high standard of cleanliness and we are delighted that this was evident during your stay. It is also gratifying to know that our hotel's condition and the service culture met your expectations, as we strive to provide an exceptional experience for all our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

10/10 Fremragende

maria de la concepcion anelhayet, San luis potosi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy buen hotel para tomar un vuelo al día siguiente!
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 18. maj 2024
Estimada Maria de La Concepcion,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Barajas.Agradecemos mucho que haya tomado un momento para compartir su experiencia en nuestro hotel. Nos complace saber que la limpieza de la habitación fue de su total agrado y que la calidad del servicio cumplió con sus expectativas, pues nuestra cultura de servicio se enfoca en ofrecer una experiencia de habitación excepcional. También nos alegramos de que haya encontrado nuestras instalaciones adecuadas para su estancia. Lamentamos si hubo algún aspecto que no fue de su completo agrado, y nos encantaría tener la oportunidad de volver a impresionarla en una futura visita.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Adam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly check in and bar/restaurant staff. Perfectly good room for an overnight/short stay. Convenient for the airport. I had just missed the airport shuttle from T4, so took a cab €20 flat fee. It only took 10 mins.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 18. maj 2024
Dear Adam,Thank you for such a positive review of your stay.It is wonderful to hear that our staff's friendliness stood out during your stay and that our room provided a comfortable experience for your short visit. We are also glad that you found our location convenient for airport access. We regret to hear about the inconvenience with the shuttle service after your arrival at Terminal 4. While our shuttle does aim to provide timely transfers, we understand that timing may not always align with guest arrivals, and we are continually working to enhance this service. Thank you for highlighting the efficiency of our room cleanliness and the condition of our hotel. We consistently strive to maintain high standards and your remarks affirm our dedication to service culture.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Alexandra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient for a next day trip to the airport. Staff is nice, rooms are clean and roomy although old fashioned. Breakfast was excellent.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 18. maj 2024
Dear Ms Alexandra,Thank you for such a positive review.We are delighted to hear that our strategic proximity to the airport added convenience to your travel plans and that our staff's hospitality met your expectations. It is gratifying to know that the cleanliness and spaciousness of our rooms contributed positively to your room experience. Additionally, we are thrilled that the gastronomic experiences offered at our breakfast buffet were to your satisfaction, showcasing the variety we strive for. While we understand that certain design elements may appear dated, we take pride in the charm and character of our establishment, always ensuring a comfortable and welcoming environment for our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Georgie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is a beautiful hotel with lovely staff and genuinely an incredibly lovely area to be
Overnattede 2 nætter i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 18. maj 2024
Dear Ms Georgie,Thank you for such a positive review.We are delighted to hear that you appreciated the cleanliness of our rooms and the attentive service provided by our team, which is a testament to our service culture. It's also heartwarming to know that our hotel's location contributed to a lovely stay. We would like to highlight that our gastronomic experiences at Trasluz Restaurant aim to provide a journey through traditional Madrid flavors, which we hope added to your room experience.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

8/10 Udmærket

Claudette

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy buen hotel para quedarse cerca del aeropuerto
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 18. maj 2024
Estimada Claudette,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Barajas.Nos complace saber que su experiencia en la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación fueron de su total agrado. Nuestro equipo se esfuerza por ofrecer una cultura de servicio excepcional y nos alegra que haya sido palpable durante su estancia. Cada detalle, desde las experiencias gastronómicas en nuestro Restaurante Trasluz hasta la completa disposición de servicios en las habitaciones, está pensado para proporcionar una experiencia de habitación inigualable.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Laura López, Voice of Customer Coordinator

10/10 Fremragende

javier

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfortable rooms. Buffet breakfast is superb.
Overnattede 4 nætter i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 18. maj 2024
Dear Javier,Thank you for such a positive review of your stay.We're thrilled to hear that the comfort of our rooms contributed positively to your stay and that our international breakfast buffet exceeded your expectations, showcasing our dedication to providing exceptional gastronomic experiences. Our team takes great pride in maintaining the highest standards of cleanliness and ensuring that every aspect of our service culture meets your needs. It's heartening to receive such positive feedback.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Carmelo, Medellin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo el personal muy amable , las instalaciones enormes y desayuno buffet el Mejor. Transporte desde y hacia el areopuerto de Barajas. Un taxi a la Cibeles 18 euros en promedio .
Overnattede 2 nætter i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 14. maj 2024
Estimado Carmelo,Le damos las gracias por su excelente valoración.Nos alegra enormemente que haya disfrutado del desayuno buffet y de nuestras instalaciones. Es un placer saber que nuestro transporte al aeropuerto de Barajas ha cumplido con sus expectativas, facilitando su llegada y salida. Apreciamos mucho sus comentarios sobre la amabilidad de nuestro personal, quienes se esfuerzan diariamente por ofrecer un servicio excepcional.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Angela, San Jose

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel muy cerca del aeropuerto de Barajas en Madrid muy cómodo y bonito. El personal es muy amable
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 13. maj 2024
Estimada Angela,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Barajas.Nos complace enormemente saber que la cercanía de nuestro hotel al aeropuerto de Barajas y la comodidad y belleza de nuestras instalaciones fueron de su agrado. Agradecemos sus amables palabras sobre la amabilidad de nuestro personal, reflejo de nuestra cultura de servicio que nos esforzamos en ofrecer a cada huésped. Nos enorgullece que la limpieza de su habitación y las comodidades proporcionadas hayan cumplido con sus expectativas para una experiencia de habitación excepcional.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Charles

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We got the airport shuttle late at night. It was fine. They gave us a great room and we scheduled for the shuttle in the morning. Breakfast was amazing. I was pleasantly surprised because reviews had been mixed about the breakfast. It could not have been better! Staff were great. It does take longer to ride on the shuttle than you’d think because it is very close to the airport, but trust the times they tell you.
Overnattede 1 nat i april 2024
Svar fra Laura López, Voice of Customer Coordinator den 13. maj 2024
Dear Mr Charles,Thank you for such a positive review of your stay.We are thrilled to hear that the airport shuttle service was convenient for your late-night arrival and that the room provided was to your satisfaction. It's truly rewarding to know that our breakfast surpassed your expectations and that you found our gastronomic experiences delightful. Our staff is committed to a service culture that ensures every guest feels valued, and your kind words affirm their dedication. We appreciate your understanding regarding the shuttle timing to the airport and are pleased to hear that our schedules were reliable for you.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

8/10 Udmærket

Thomas

Rejste med partner
Synes godt om: Rengøring
Building is starting to show wear.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 13. maj 2024
Dear Thomas,Thank you for taking the time to provide your feedback.We are glad you had a pleasant stay but regret you were not completely satisfied. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

8/10 Udmærket

Stuart

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good for business at airport area.
Overnattede 2 nætter i april 2024
Svar fra Laura López, Voice of Customer Coordinator den 10. maj 2024
Dear Mr Stuart,Thank you for such a positive review of your stay.We're delighted to hear that our location suited your business needs, providing convenience for airport area activities. It's pleasing to know that you found our room cleanliness and overall hotel condition to meet your expectations, along with the service provided by our dedicated team. We continuously strive to offer a premium room experience and are glad to see that reflected in your stay. However, we note your scores and see there's room to enhance your experience further, ensuring our commitment to a service culture remains consistently high.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

8/10 Udmærket

Manuel

Rejste med partner
Synes godt om: Faciliteter
Excelente hotel muy buena atención
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 10. maj 2024
Estimado Manuel,Le damos las gracias por su excelente valoración.Nos llena de satisfacción comprobar a través de su opinión que su estancia entre nosotros ha cubierto sus expectativas y que se lleva una muy buena impresión de su experiencia en nuestras instalaciones.Nos ha alegrado muchísimo leer el excelente concepto que se lleva de todo el personal del hotel. Para nosotros ha sido un verdadero placer poder atenderle.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Cliff

Very nice hotel located close to the airport and in a quiet neighborhood. Staff are very helpful and courteous in their interactions. Very clean and spacious room. Easy to walk around the neighborhood and enjoy before the next day flight.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 10. maj 2024
Dear Mr Cliff,Thank you for such a positive review of your stay.We're delighted to hear that our staff's dedication to service culture made a positive impact during your stay, and that the cleanliness and spaciousness of our rooms provided a comfortable room experience. It's also wonderful to know our location offered you the tranquility and convenience you needed for your travels. We hope you had the chance to explore the local gastronomic experiences and found our neighborhood delightful for a leisurely stroll.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 Fremragende

yasuko, kasukabe

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
部屋のドアが二重になっていて、大変静かだったのが、本当に良かったです。 また、食事も大変美味しかったです。
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 7. maj 2024
Yasuko様。この度は、Meliá Barajasにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お部屋の静けさについてのお褒めの言葉をいただき、大変嬉しく思います。当ホテルでは、ゲストの皆様に最高のルームエクスペリエンスをご提供することに努めております。食事に関するお褒めの言葉もありがとうございます。トラスルスレストランで提供される伝統的なマドリードのフレーバーをお楽しみいただけたことを嬉しく思います。またのお越しをお待ちしております。Laura López, Voice of Customer Coordinator

10/10 Fremragende

Diego

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The staff was really friendly
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 7. maj 2024
Dear Mr Diego,Thank you for such a positive review of your stay.We are delighted to hear that you found our staff to be really friendly. It's a testament to our service culture that aims to provide guests with a warm and welcoming atmosphere. We take pride in fostering a team that is dedicated to ensuring a pleasant room experience for every guest.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Adrián

Overnattede 1 nat i maj 2024

10/10 Fremragende

JOEL

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Las instalaciones excepcionales, cerca de aeropuerto y metro. Con traslado al aeropuerto y el desayuno más que excelente
Overnattede 2 nætter i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 7. maj 2024
Estimado Joel,Le damos las gracias por su excelente valoración.Gracias por compartir su experiencia en nuestro hotel. Nos alegra saber que la cercanía al aeropuerto y al metro fueron de su agrado y que nuestro servicio de traslado cumplió con sus expectativas. Es un placer que destaque el desayuno, donde nos esforzamos por ofrecer una experiencia gastronómica excepcional con una variedad que se adapta a todos los gustos y necesidades.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Nicholas

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful place, great shuttle and close to the metro.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 7. maj 2024
Dear Nicholas,Thank you for such a positive review of your stay.We're thrilled to hear that our shuttle service and proximity to the metro contributed positively to your stay, making transportation convenient for you. Additionally, your appreciation for the room cleanliness and the high level of service provided by our team is truly valued. It's a testament to our commitment to service culture, ensuring every guest has a memorable room experience.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

2/10 Forfærdeligt

Lori, New Hartford

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It sucked
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 7. maj 2024
Dear Lori,Thank you for taking the time to leave a review.We regret to hear that your experience did not meet your expectations. We are committed to providing excellent service culture and room experience, and we are disappointed to learn that we fell short during your stay. While we take pride in our gastronomic experiences and other amenities, we understand there is always room for improvement and sincerely apologize for any inconvenience you may have encountered.We hope to be able to welcome you back for an improved stay.Kind regards,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Patricia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Tienen transporte puntual al aeropuerto, personal amable y hotel limpio. Cumple muy bien su función de "descanso entre viajes". Sólo dos cosas: si reservas una cama grande esperas UNA. Dos camas pequeñas juntas son incómodas. Y ya es hora de prender el AC.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 7. maj 2024
Estimada Patricia,Muchas gracias por su reciente visita y por sus comentarios.Nos alegra enormemente saber que nuestra puntualidad en el transporte al aeropuerto, la amabilidad del personal y la limpieza de nuestras instalaciones han sido de su agrado y han contribuido a una experiencia de descanso placentera entre sus viajes. Lamentamos cualquier inconveniente que haya podido tener con la disposición de las camas; nuestro objetivo es siempre proporcionar una experiencia de habitación que cumpla con las expectativas de nuestros huéspedes. Aunque algunas habitaciones disponen de camas individuales unidas, tenemos opciones con camas de tamaño matrimonial que garantizan el confort deseado. En cuanto al sistema de aire acondicionado, estamos comprometidos con la mejora continua de nuestras instalaciones y tomamos nota de sus comentarios para seguir mejorando la experiencia gastronómica y de servicio que ofrecemos.Esperamos poder recibirle de nuevo en un futuro próximo.Atentamente,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Antonio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A remarkable point was the outstanding support and customer service of Marta and Adrian at front desk.
Overnattede 1 nat i maj 2024
Svar fra Laura López, Voice of Customer Coordinator den 7. maj 2024
Dear Antonio,Thank you for such a positive review of your stay.We are truly delighted to hear about the exceptional service you received from Marta and Adrian at the front desk. Our team is committed to a culture of service that ensures our guests have a memorable room experience. It is gratifying to know that our efforts in maintaining the highest standards of cleanliness and hotel condition have been recognized in your review.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Cesar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location. Close to the airport and accessible to the city center with a taxi. Rooms are spacious, comfortable, clean and the service from the front desk to the room service was impressive and welcoming. So happy I stayed at Melia Barajas.
Overnattede 1 nat i april 2024
Svar fra Laura López, Voice of Customer Coordinator den 7. maj 2024
Dear Cesar,Thank you for such a positive review of your stay.We are delighted to hear that our strategic location provided you with the convenience you needed for your travels. It's fantastic to know that the spaciousness and cleanliness of our rooms contributed to a comfortable stay. Our team is thrilled to receive your compliments on the service culture we pride ourselves on, ensuring every guest feels welcome and valued. We appreciate your recognition of our efforts and are glad that these aspects of your room experience stood out positively for you.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Angelie

Overnattede 2 nætter i april 2024

10/10 Fremragende

Joel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El traslado Hotel Aeropuerto es muy conveniente aunque no es tan rápido. Muy buen hotel. Atención adultos mayores cuidado con la ducha, porque la bañera es resbalosa. Todo lo demás muy bueno
Overnattede 1 nat i april 2024
Svar fra Laura López, Voice of Customer Coordinator den 3. maj 2024
Estimado Joel,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Nos complace saber que encontró nuestro servicio de traslado al aeropuerto conveniente y que la calidad de nuestro hotel cumplió con sus expectativas. Agradecemos sus amables palabras sobre la limpieza de la habitación, la condición del hotel y la atención recibida. Tomamos nota de su observación respecto a la bañera y queremos asegurarle que la seguridad y comodidad de nuestros huéspedes son prioritarias para nosotros. Recomendamos nuestras habitaciones con ducha para aquellos que puedan requerir un acceso más seguro y cómodo.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Laura López, Voice of Customer Coordinator

10/10 Fremragende

Eduardo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muy buena y buena atención
Overnattede 1 nat i april 2024
Svar fra Laura López, Voice of Customer Coordinator den 29. apr. 2024
Estimado Eduardo,Le damos las gracias por su excelente valoración.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator