Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 487 af i alt 982 anmeldelser" "
10 - Fremragende
487
Bedømmelse på 8 − Udmærket. 382 af i alt 982 anmeldelser" "
8 - Udmærket
382
Bedømmelse på 6 − Okay. 74 af i alt 982 anmeldelser" "
6 - Okay
74
Bedømmelse på 4 − Dårligt. 29 af i alt 982 anmeldelser" "
4 - Dårligt
29
Bedømmelse på 2 − Forfærdeligt. 10 af i alt 982 anmeldelser" "
2 - Forfærdeligt
10
9,0/10
Rengøring
9,0/10
Service og personale
8,4/10
Faciliteter
8,6/10
Overnatningsstedets tilstand og faciliteter
8,6/10
Miljøvenligt
Anmeldelser
8/10 Udmærket
Henrik
8. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Henrik
Overnattede 5 nætter i december 2023
Svar fra Beatriz Aguirre. Operations Manager den 8. dec. 2023
Dear Henrik,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,
6/10 Okay
Verificeret rejsende
Rejste med familie
16. feb. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
So so
The room did not have proper ventilation, so every time we showered, there was moist everywhere.
The breakfast was so so, and there was no hand sanitizer for the buffe.
Verificeret rejsende
Overnattede 7 nætter i februar 2023
Svar fra Beatriz Aguirre. Operations Manager den 1. mar. 2023
Dear guest,First of all, I would like to thank you for the time you spent in sending us your assessment. I am very sorry that this time we have not met his expectations and I apologize for all the inconvenience. I assure you that I will personally review each of the details you mention with the departments involved so that it does not happen again on future occasions.We remain at his entire disposal.
6/10 Okay
Kristian
3. sep. 2022
Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
Lydte værelser, central beliggenhed.
Central beliggenhed i Madrid.
Da vi kom var et af håndklæderne beskidt. De var dog flinke til at skifte det.
I løbet af natten kunne vi høre overboen så tydeligt at jeg troede at der var nogen der gik rundt inde på vores værelse. Så jeg sov dårligt. Badeværelset kunne godt trænge til bedre rengøring.
Morgenmaden var fin.
Kristian
Overnattede 1 nat i juli 2022
Svar fra Beatriz Aguirre. Operations Manager den 3. sep. 2022
Dear Kristian, First of all, thank you for choosing our establishment for your last stay in the city, and for the time you spent sharing your opinion with us. We take note to improve the points that were not to his liking, and we apologize for any inconvenience this may have caused him. Every day we strive to make our clients' stay as comfortable as possible. We will be delighted to welcome you again on your next visit. Best Regards, Beatriz Aguirre. Operations Manager
10/10 Fremragende
Ronni
Forretningsrejsende
29. maj 2022
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super hotel
Super dejlig hotel. Kan bestemt anbefales. Ligger meget central med gå afstand til byen og dens seværdigheder.
Dejlig med parkering på hotelet.
Ronni
Overnattede 3 nætter i maj 2022
Svar fra Beatriz Aguirre. Operations Manager den 20. jun. 2022
Dear Guest,
Thank you for choosing our establishment for your last stay in Madrid, and for your positive assessment.
Your comments about our location, service and quality, are the best reward and encouragement to continue making our guests' stay an unforgettable experience.
It will be a pleasure to welcome you again.
Sincerely,
Beatriz Aguirre
Operations Manager
8/10 Udmærket
Nils
17. apr. 2022
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel
Værelset var lille men godt indrettet. Det havde et lille køleskab hvor jeg havde juice og chokolade. Gadestøjen var minimal når vinduet var lukket, men desværre var der en del larm fra naboværelsets fjernsyn en af dagene og generelt var væggene dårligt lydisolerede. Betjeningen var venlig og de talte godt engelsk i receptionen.
Nils
Overnattede 5 nætter i april 2022
Svar fra Beatriz Aguirre. Operations Manager den 22. maj 2022
Dear Guest,
Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.
We take note to improve the points that were not to his liking, and we apologize for any inconvenience this may have caused him. Every day we strive to make our clients' stay as comfortable as possible.
It will be a pleasure to welcome you again.
Sincerely,
Beatriz Aguirre. Operations Manager
8/10 Udmærket
Silvia
Rejste med familie
8. okt. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Centralt beliggende - nem adgang til metro, men også gåafstand til Gran Via
Deluxe værelse godt, men der er meget lydt. En del støj fra vejen og tilstødende værelse
Silvia
Overnattede 3 nætter i oktober 2019
Svar fra IVAN LARA den 28. okt. 2019
Dear Guest,
First of all, thank you for choosing the Leonardo Hotel Madrid City Center for your stay in Madrid, and thank you for taking the time to share your feedback. We take in consideration your comments and we apologize for the inconvenience caused. Our main goal is to make the stay of our guests as comfortable as possible.
We really would like to welcome you in the future. Please, do not hesitate to contact us next time you are visiting Madrid.
Sincerely,
Iván Lara
Operations Manager
8/10 Udmærket
Verificeret rejsende
1. okt. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely room but very noisy.
Very nice rooms, but unfortunately they are very noisy! you can hear litteraly everything from the next rooms. a bit small double sized bed, but the room was very clean and nice.
Verificeret rejsende
Overnattede 3 nætter i september 2019
Svar fra IVAN LARA den 28. okt. 2019
Dear Guest,
First of all, thank you for choosing the Leonardo Hotel Madrid City Center for your stay in Madrid, and thank you for taking the time to share your feedback. We take in consideration your comments and we apologize for the inconvenience caused. Our main goal is to make the stay of our guests as comfortable as possible.
In another hand, we want to thank your kind words about our cleaning service, and we expect to welcome you again in your next stay in Madrid. Please, don't hesitate contacting us in advance, to offer you any particular request.
Sincerely,
Iván Lara
Operations Manager
8/10 Udmærket
Verificeret rejsende
14. sep. 2019
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dejlig morgenmad, utrolig meget at vælge imellem, service i top, men på vores værelse nr.203 var dør håndtag svær at bruge da det var en rund kugle og ikke et alm. Håndtag som andre havde på gangen. Ellers var alt enestående😊
Verificeret rejsende
Overnattede 4 nætter i september 2019
Svar fra IVAN LARA den 23. sep. 2019
Dear Guest,
Thank you for choosing our establishment for your last stay in Madrid, and for your positive assessment. We are pleased to know that you enjoyed our hotel breakfast. Our main goal is that our guests enjoy their experience in the Hotel.
We take in consideration your comments and we expect to see you again in your next visit to the city.
Sincerely,
Iván Lara
Operations Manager
6/10 Okay
Ina
2. aug. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Font hotel men meget larm på dagstid
Fint Hotel, ok centralt. Der var usansynligt meget larm når rengørings personalet var på ude i gangene og der blev smækket meget med en dør lige ude foran vores værelse.
Ellers fine værelser
Ina
Overnattede 3 nætter i juli 2019
Svar fra IVAN LARA den 2. aug. 2019
Dear Guest,
First of all, thank you for choosing the Leonardo Hotel Madrid City Center for your stay in Madrid, and thank you for taking the time to share your feedback. We take in consideration your comments and we apologize for the inconvenience caused. Our main goal is that all our customers are satisfied and have a pleasant stay with us.
We really would like to welcome you in the future. Please, do not hesitate to contact us next time you are visiting Madrid.
Sincerely,
Iván Lara
Operations Manager
8/10 Udmærket
Susanne
22. maj 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Et godt hotel med fin beliggende. Roligt område, men ikke langt til centrum.
Dog er det ikke nødvendigt, at skifte håndklæder hver dag - især da der skiltes med, at kun håndklæder på gulvet skiftes, alligevel blev der lagt rene.
Høfligt og meget hjælpsomt personale.
Susanne
Overnattede 3 nætter i maj 2019
Svar fra IVAN LARA den 29. maj 2019
Dear Guest,
First of all, thank you for choosing the Leonardo Hotel Madrid City Center for your stay in Madrid, and thank you for taking the time to share your feedback. We work every day, to increase the level of satisfaction of our customers.
We will be satisfied to welcome you next time you are in our city. Please, don't hesitate contacting us in advance, to offer you any particular request.
Sincerely,
Iván Lara
Operations Manager
10/10 Fremragende
Tien
22. apr. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel in good area. Lot of places with good food and walking distance to centro. Room can be a bit noisy towards street but really not an issue. Internet is fine. Really helpful staff.
Tien
Overnattede 5 nætter i april 2019
Svar fra IVAN LARA den 25. apr. 2019
Dear Guest,
Thank you for choosing our establishment for your last stay in Madrid, and for your positive assessment. We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.
We will share your comments with our entire team and will be a pleasure to welcome you again in your next stay in Madrid.
Sincerely,
Iván Lara
Operations Manager
8/10 Udmærket
Maria
15. apr. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Maria
Overnattede 3 nætter i april 2019
Svar fra IVAN LARA den 25. apr. 2019
Estimada María,
Agradecemos el tiempo dedicado en enviarnos su valoración y la confianza depositada al elegir nuestro establecimiento para su estancia en la ciudad. Nos alegra saber que disfrutó con nosotros y esperamos volver a recibirle en su próxima visita.
Atentamente,
Iván Lara
Operations Manager
8/10 Udmærket
Verificeret rejsende
Forretningsrejsende
8. apr. 2019
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
VAlt var i orden.enlige folk.Pænt værelse,rent og nobelt.
Verificeret rejsende
Overnattede 4 nætter i april 2019
Svar fra IVAN LARA den 25. apr. 2019
Dear Guest,
Thank you for choosing our establishment for your last stay in Madrid and for your positive assessment. We work every day, to increase the level of satisfaction of our customers.
Once again, we would like to thank to you for sharing your experience with other users and we expect to see you again in your next visit to the city.
Sincerely,
Iván Lara
Operations Manager
8/10 Udmærket
Verificeret rejsende
Rejste med partner
7. apr. 2019
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
God beliggenhed i forhold til de ting som vi havde planlagt at ville se.
Verificeret rejsende
Overnattede 4 nætter i marts 2019
Svar fra Ivan Lara, Operations Manager den 30. apr. 2019
Dear Guest,
We appreciate the time that you took to post your comments. We are delighted to know you enjoyed your experience with us and the city.
As you say, the hotel is well-connected with the main means of transport, allowing you to go to more distant points in a few minutes, and visit the most emblematic touristic sites of the city easily.
We would love to welcome you in the future.
Ivan Lara, Operations Manager
10/10 Fremragende
Jane
6. mar. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place to stay
We had a great stay at the hotel. The staff was friendly and welcoming. The room was very spacius, the bed comfortable, and the Wifi worked without any problems. The location was great too with good restaurants nearby and a short walk to Gran Via. We would definitely recommend the hotel.
Jane
Overnattede 4 nætter i marts 2019
Svar fra IVAN LARA den 7. mar. 2019
Dear Guest,
Thank you for choosing our establishment for your last stay in Madrid and for your positive assessment. Your comments about our location, service and quality, are the best reward and encouragement to continue making our guests' stay an unforgettable experience.
Once again, we would like to thank to you for sharing your experience with other users and we expect to see you again in your next visit to the city.
Sincerely,
Iván Lara
Operations Manager
8/10 Udmærket
Verificeret rejsende
17. okt. 2018
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 4 nætter i oktober 2018
Svar fra Recepcion den 28. okt. 2018
Thank you for choosing our establishment for your last stay in Madrid and for your positive assessment. We are delighted to know you enjoyed your experience with us and will be a pleasure to welcome you in the future. Please, don't hesitate to contact us next time you visit the city.
8/10 Udmærket
Michael Lee
17. okt. 2018
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint og godt ophold, dog var wifi noget ustabil.
Michael Lee
Overnattede 5 nætter i oktober 2018
Svar fra Ivan Lara, Operations Manager. den 29. okt. 2018
Dear Mr Lee on,
We are glad to hear you enjoyed your time with us. Also, we’d like to thank you for taking a few minutes to write your impression of our hotel and share your experience with other fellow travelers.
Sorry for the inconvenience that may have caused the wifi, we hope that the rest of the stay was to your liking.
It is important for us that you know we share with the rest of our team your experience. Your comments cheer us every day.
Ivan Lara, Operations Manager.
8/10 Udmærket
Verificeret rejsende
20. mar. 2018
Synes godt om: Rengøring, service og personale, værelsets komfort
Værelset vi fik var desværre ramt af skimmelsvamp hvilket vi hurtigt opdagede. Vi kontaktede receptionen som straks fandt et nyt værelse til os. De var pæn flove over værelsets tilstand så der blev sendt snack op til os som kompensation. Det andet værelse vi fik, var fint (man kan altid finde ting hvis man vil..)
Verificeret rejsende
Overnattede 3 nætter i marts 2018
Svar fra Ivan Lara den 22. mar. 2018
Dear Guest,
First of all, thank you for choosing the Leonardo Hotel Madrid City Center for your stay in Madrid, and thank you for taking the time to share your feedback. We will contact the department and take action to prevent a recurrence. We work hard to deliver an exceptional guest experience.
We will be satisfied to welcome you next time you are in our city. Please, don't hesitate contacting us in advance, to offer you any particular request.
Sincerely,
Iván Lara
Operations Manager
8/10 Udmærket
Sissel
17. mar. 2018
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sissel
Overnattede 3 nætter i marts 2018
Svar fra Ivan Lara den 22. mar. 2018
Dear Guest,
Thank you for choosing our establishment for your last stay in Madrid, and for your positive assessment. We are glad to know that you enjoyed your stay with us and we will be satisfied to welcome you in the future. Please, don't hesitate to contact us next time you visit the city.
Sincerely,
Iván Lara
Operations Manager
8/10 Udmærket
Verificeret rejsende
31. aug. 2017
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig godt hotel
lækker beligenhed, godt hotel.
Verificeret rejsende
Overnattede 3 nætter i august 2017
Dear guest,
We are very pleased to hear that you would definitely stay with us again. Comments like yours, help us to continue improving and we really want to thank you for these nice words
Best regards,
Iván Lara. Operations Manager
10/10 Fremragende
Stephanie, Guatemala
Rejste med partner
26. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nos gusto bastante el hotel, muy bien ubicado y fácil acceso al metro.
Stephanie
Overnattede 3 nætter i maj 2024
8/10 Udmærket
Thomas
Rejste med familie
26. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
hotel rent does not include breakfast.
Thomas
Overnattede 4 nætter i maj 2024
Svar fra Beatriz Aguirre. Operations Manager den 26. maj 2024
Dear Customer,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. At the hotel, we serve breakfast. When selecting rates, you have the option to choose with breakfast or without breakfast (it is the guest who decides). However, if it is not included in your rate, you can add it at reception for future occasions.We hope to welcome you again.We are at your disposal,
10/10 Fremragende
Juan Bosco
17. maj 2024
Buena localización. Personal amable
Juan Bosco
Overnattede 2 nætter i maj 2024
Svar fra Beatriz Aguirre. Operations Manager den 20. maj 2024
Estimado Juan Bosco,Gracias por su valoración. Es un placer conocer que hemos satisfecho sus expectativas durante su estancia. Seguimos trabajando día a día, para aumentar el nivel de satisfacción de nuestros clientes.Esperamos darle de nuevo la bienvenida.Quedamos a su disposición,
8/10 Udmærket
Kevin
17. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good except the breakfast. They’re breakfasts were cold
Kevin
Overnattede 2 nætter i maj 2024
Svar fra Beatriz Aguirre. Operations Manager den 20. maj 2024
Dear Kevin,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We regret that the breakfast has not met your expectations. We try to offer a varied breakfast with top-quality products at a cheap price.We hope to welcome you again.We are at your disposal,
10/10 Fremragende
Marcela
Rejste med partner
15. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente calidad/precio. El servicio de 10/10z la ubicacion muy buena.
Si acaso los baños no son nuevos, pero cumplen perfectamente con las necesidades. 9/10
Marcela
Overnattede 2 nætter i maj 2024
Svar fra Beatriz Aguirre. Operations Manager den 16. maj 2024
Estimada Marcela,Gracias por su valoración. Es un placer conocer que hemos satisfecho sus expectativas durante su estancia. Seguimos trabajando día a día, para aumentar el nivel de satisfacción de nuestros clientes.Esperamos darle de nuevo la bienvenida.Quedamos a su disposición,
8/10 Udmærket
Ronald, Gatineau
14. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice hotel
Ronald
Overnattede 3 nætter i maj 2024
Svar fra Beatriz Aguirre. Operations Manager den 16. maj 2024
Dear Ronald,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,
10/10 Fremragende
Luigi
14. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
No tengo mas comentarios
Luigi
Overnattede 1 nat i maj 2024
Svar fra Beatriz Aguirre Operations Manager den 16. maj 2024
Estimado Luigi,Gracias por su valoración. Es un placer conocer que hemos satisfecho sus expectativas durante su estancia. Seguimos trabajando día a día, para aumentar el nivel de satisfacción de nuestros clientes.Esperamos darle de nuevo la bienvenida.Quedamos a su disposición.
10/10 Fremragende
ALAN REY
Rejste med partner
13. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
GOOD VALUE FOR THE MONEY PAID
ALAN REY
Overnattede 2 nætter i maj 2024
Svar fra Beatriz Aguirre. Operations Manager den 14. maj 2024
Dear Alan,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.
10/10 Fremragende
marcela tapia
Rejste med familie
13. maj 2024
marcela tapia
Overnattede 2 nætter i maj 2024
Svar fra Beatriz Aguirre. Operations Manager den 14. maj 2024
Estimada Marcela,Gracias por su valoración. Es un orgullo conocer que hemos satisfecho sus expectativas durante su estancia.Será un placer darle de nuevo la bienvenida.Atentamente,
10/10 Fremragende
GUSTAVO, SAN JOSE
10. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todo ok
GUSTAVO
Overnattede 2 nætter i april 2024
Svar fra Beatriz Aguirre. Operations Manager den 12. maj 2024
Estimado Gustavo,Gracias por su valoración. Es un orgullo conocer que hemos satisfecho sus expectativas durante su estancia.Será un placer darle de nuevo la bienvenida.Atentamente,
4/10 Dårligt
Gabriel, Coral Gables
8. maj 2024
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very small room a little accommodations for couples with a friend
Gabriel
Overnattede 1 nat i maj 2024
Svar fra Beatriz Aguirre. Operations Manager den 9. maj 2024
Dear Gabriel,First of all, I would like to thank you for the time you spent in sending us your assessment. I am very sorry that this time we have not met your expectations and I apologize for all the inconvenience. We greatly apologize that the room size didn't please you. However, the rooms are in keeping with the rules for "3" stars hotels in town.We hope to welcome you again.We are at your disposal,
8/10 Udmærket
Dave
5. maj 2024
Dave
Overnattede 1 nat i maj 2024
Svar fra Beatriz Aguirre. Operations Manager den 26. maj 2024
Dear Dave,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,
6/10 Okay
Moira
Rejste med familie
5. maj 2024
Synes godt om: Rengøring, service og personale
Reasonable prices and rooms spotless, great job done by cleaners. Close to the metro so, easy to access the city. Main problem was soundproofing. People talking and coughing in rooms next door clearly audible. People coming in at night very loud as no carpets to deaden the sound so had disturbed sleep.
Moira
Overnattede 3 nætter i maj 2024
Svar fra Beatriz Aguirre. Operations Manager den 6. maj 2024
Dear Moira,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.Referring to the soundproofing, the hotel offers the necessary measures such as double glazing soundproofing. We always try to have the Hotel as quiet as possible, although not always is possible. We apologize for any inconvenience this may have caused.It will be a pleasure to welcome you again.We are at your disposal,
8/10 Udmærket
Shawn
4. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Shawn
Overnattede 1 nat i maj 2024
Svar fra Beatriz Aguirre. Operations Manager den 6. maj 2024
Dear Shawn,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,
8/10 Udmærket
Koen
4. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Koen
Overnattede 4 nætter i april 2024
Svar fra Beatriz Aguirre. Operations Manager den 6. maj 2024
Dear Koen,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,
8/10 Udmærket
Holger
Rejste i en gruppe
4. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Zentral gelegen. U Bahnstation ca 200 m entfernt. Frühstück Qualtät und Quantität OK. Sehr gutes Preis Leistungsverhältnis.
Holger
Overnattede 3 nætter i maj 2024
Svar fra Reception den 4. maj 2024
Thank you very much for taking the time to evaluate your stay at Leonardo Madrid City Center . Your opinion is very important for us. We work every day, to increase the level of satisfaction of our customers
10/10 Fremragende
Susan
4. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was a little small but okay for one person
Susan
Overnattede 4 nætter i april 2024
Svar fra Reception den 4. maj 2024
Dear Guest:Thank you very much for taking the time to evaluate your stay at Leonardo Madrid City Center . Your opinion is very important for us. We work every day, to increase the level of satisfaction of our customers.Best regardsBeatriz AguirreOperations Manager
10/10 Fremragende
Gaby
3. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todo muy bien
Gaby
Overnattede 1 nat i maj 2024
Svar fra Recepcion den 4. maj 2024
Estimado Huésped,Muchas gracias por haber escogido nuestro establecimiento para su última estancia en la ciudad, y por su positiva valoración. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder darle nuevamente la bienvenida en su próxima visita.Atentamente,Beatriz AguirreOperations Manager
10/10 Fremragende
Hilda
Rejste med partner
3. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good stay. Clean and spacious
Hilda
Overnattede 3 nætter i april 2024
Svar fra reception den 4. maj 2024
Dear Guest,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,Beatriz Aguirre. Operations Manager
8/10 Udmærket
carla
Rejste i en gruppe
2. maj 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I understand this is a Spanish City, however i felt the staff was not very engaging or helpful.
Nice clean room however was small with s very boring window view of the back of other apartments. No bar or restaurant you could just go and sit in, unless umyou ordered breakfast
carla
Overnattede 4 nætter i april 2024
Svar fra Recepcion den 3. maj 2024
Dear Customer,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.We are at your disposal,Beatriz Aguirre. Operations Manager
6/10 Okay
Irma
Rejste med familie
2. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Pobre Wifi, no tiene alberca, solo restaurante para desayunar, tampoco tiene bar. Las habitaciones hay ruido y se escucha lo que pasa en las otras habitaciones. El piso suena, el aire lo bajan en la madrugada.
En lo bueno el personal limpia las habitaciones todos los días a cualquier hora y cambian las toallas cada 2 días sin tener que solicitar.
Irma
Overnattede 5 nætter i april 2024
Svar fra Recepcion den 3. maj 2024
Estimado cliente,Gracias por sus comentarios sobre su estancia en nuestro hotel.Será un placer darle la bienvenida nuevamente.Atentamente,Beatriz Aguirre. Operations Manager
6/10 Okay
Irma
Rejste med familie
2. maj 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Debe tener alberca, bar y área de restaurante no solo para el desayuno. Mejorar el Wifi
Irma
Overnattede 1 nat i april 2024
Svar fra Recepcion den 3. maj 2024
Estimado cliente,Gracias por sus comentarios sobre su estancia en nuestro hotel.Será un placer darle la bienvenida nuevamente.Atentamente,Beatriz Aguirre. Operations Manager
6/10 Okay
Irma
Rejste med familie
1. maj 2024
Synes godt om: Service og personale
Deben tener más opciones para comer. No tiene alberca ni restaurante ni bar. Deneen ser más competitivos. El personal es excelente y la limpieza perfecta
Irma
Overnattede 6 nætter i april 2024
Svar fra Recepcion den 3. maj 2024
Estimado cliente,Gracias por sus comentarios sobre su estancia en nuestro hotel.Será un placer darle la bienvenida nuevamente.Atentamente,Beatriz Aguirre. Operations Manager
10/10 Fremragende
Edgar
30. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything right, not complaint.
Edgar
Overnattede 6 nætter i april 2024
Svar fra Recepcion den 3. maj 2024
Dear Guest,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,Beatriz Aguirre. Operations Manager
4/10 Dårligt
Gabriel, Coral Gables
29. apr. 2024
Gabriel
Overnattede 3 nætter i april 2024
Svar fra Beatriz Aguirre. Operations Manager den 12. maj 2024
Estimado cliente,Ante todo, quisiera agradecerle el tiempo dedicado en enviarnos su valoración. Siento enormemente que en esta ocasión no hayamos cumplido sus expectativas y le pido disculpas por todos los inconvenientes. Le aseguro que revisaré personalmente con los departamentos involucrados cada uno de los detalles que menciona para que no vuelva a ocurrir en futuras ocasiones. Quedamos a su entera disposición.
8/10 Udmærket
Alejandra
Rejste med partner
27. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter
El hotel está bien. Pasamos sólo una noche y estuvo bien. Llegamos muy temprano y nos guardaron las maletas hasta la hora del check in.
Creo que comple con lo que se requiere para algunas estancias, la ubicación es muy buena y el servicio también. Sus muebles se ven muy frágiles, no de mucha calidad, pero en general están bien, creo que no se promete más de eso al apartar el servicio.
Alejandra
Overnattede 1 nat i april 2024
Svar fra Recepcion den 4. maj 2024
Estimado Huésped .Agradecemos el tiempo dedicado en enviarnos su valoración y la confianza depositada al elegir nuestro establecimiento para su estancia en la ciudad. Nos alegra saber que disfrutó con nosotros y esperamos volver a recibirle en su próxima visita. Atentamente,Beatriz AguirreOperations Manager
10/10 Fremragende
Lianet
27. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lianet
Overnattede 4 nætter i april 2024
Svar fra Beatriz Aguirre. Operations Manager den 28. apr. 2024
Dear Lianet,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,
10/10 Fremragende
Beth
Rejste med partner
23. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was great. Hotel in central location easy to get around.
Beth
Overnattede 4 nætter i april 2024
Svar fra Beatriz Aguirre. Operations Manager den 26. apr. 2024
Dear Beth,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,
10/10 Fremragende
Adela
23. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was my first time in Madrid and travelled alone. My stay at this property was great. The staff are very helpful, respectful and accomedating. The rooms are clean, the bathroom was very clean and relaxing for me. The location is very convenient. The breakfast was very good.
Adela
Overnattede 5 nætter i april 2024
Svar fra Beatriz Aguirre. Operations Manager den 27. apr. 2024
Dear Adela,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,
4/10 Dårligt
jose
23. apr. 2024
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not good
jose
Overnattede 1 nat i april 2024
Svar fra Beatriz Aguirre. Operations Manager den 26. apr. 2024
Dear Jose,First of all, I would like to thank you for the time you spent in sending us your assessment. I am very sorry that this time we have not met your expectations and I apologize for all the inconvenience.We remain at your entire disposal,