The best part of hotel was location. Very conveniently located. Good breakfast, lots of variety with good coffee.
Family rooms vary in size, had to ask to switch as the first family room was very cramped with no views, and air conditioning not working. Second family room was much more spacious with 2 windows opening up to Gran Vía. Air conditioners very poor, did not cool. We had to ask for a fan.
Be very careful of showers, very slippery and hard to get in and out of. My husband slipped and fell getting into the shower and hit his head.
Overall good since staff was very accommodating.