Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Best regards,

Dear Jan, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are so happy that you enjoyed our hotel facilities such as our amazing rooftop and that you like the decoration. As well, thank you for pointing out the service that you received from our team, we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming always. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Barcelo Emperatriz Team

Dear Beatriz,Thank you for your positive feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Dear Maria De Lourdes,Thank you for your positive feedback.We are thrilled to hear that our prime location provided you with the convenience you needed to explore the city with ease. It pleases us immensely to know that the cleanliness of our rooms, the condition of our facilities, and the service provided by our team met your expectations and contributed to a memorable experience at Barceló Emperatriz.The entire team takes great pride in delivering exceptional service and ensuring that every guest feels taken care of during their stay. Your recognition of our efforts is highly appreciated and serves as a wonderful encouragement to us all.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Estimado José,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos alegra saber que la ubicación del hotel fue de su agrado y que la limpieza cumplió con sus expectativas. Es un honor para nosotros que destaque la atención de nuestro personal; trabajamos con dedicación para ofrecer un servicio de calidad y cercano.Nos enorgullece que haya valorado positivamente la condición de nuestras instalaciones y que el servicio recibido haya sido de su total satisfacción. En Barceló Emperatriz, nos esforzamos por crear experiencias memorables y su reconocimiento es nuestra mayor recompensa.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz

Dear Joel, Thank you very much for your kind feedback.We are thrilled to hear that our efforts to maintain impeccable cleanliness and top-notch condition of the hotel have been recognized in your review. Our team takes great pride in ensuring the highest standards for our valued guests.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz

Dear Thomas, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz

Dear Armida,We appreciate that you took the time to share your experience with us.We regret to hear that there were challenges with language barriers during your visit. Our team strives to offer exceptional service, and we are continually working to improve our communication skills to cater to our international guests. It is delightful to learn that the complimentary services and the room upgrade enhanced your stay with us. Your appreciation for the cleanliness of your room and the convenient location of our hotel, close to the Metro and shopping areas, is genuinely encouraging. We are also pleased that the amenities provided in your room contributed to a comfortable experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz

Dear Carey,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Estimado Carlos,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que la condición del hotel Barceló Emperatriz ha sido de su total agrado y que hemos alcanzado sus expectativas en cuanto a las instalaciones que orgullosamente mantenemos para el disfrute de nuestros huéspedes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz

Dear Hugo,Thank you for your review.We regret that you were disappointed with the size of your room, however, we do have different room categories available which are all fully described online. For future occasions, we would like to propose personalized booking guidance to make sure you reserve the accommodation that best meets your needs and wishes.We are, nevertheless, happy that you had a pleasant stay with us.Our breakfast represents healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased it helped you start your day off right.We thank you for your kind comments on the service delivered which will be shared with the entire team. It is always a great source of motivation for our team to know that our guests appreciated their efforts and attention to detail.We hope to welcome you again in the future. Best regards,Equipo Barceló Emperatriz

Estimado Luis,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que la limpieza de la habitación cumplió con sus expectativas y que la condición del hotel fue de su agrado. Es gratificante para nosotros que el servicio recibido haya sido satisfactorio y que las comodidades en su habitación hayan contribuido a una experiencia placentera.Nuestro equipo se esfuerza día a día para ofrecer instalaciones y un servicio que estén a la altura de las expectativas de nuestros huéspedes, y comentarios como el suyo nos motivan a seguir mejorando.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz

Dear Alberto, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz

Dear Parker, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz

Estimado Héctor,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que la limpieza de nuestras habitaciones, el estado del hotel, la calidad del servicio y las comodidades de la habitación cumplieron con sus expectativas y contribuyeron a una experiencia satisfactoria.Esperamos que haya disfrutado de las vistas desde el Eugenie Bar y se haya sentido inspirado por el diseño único de nuestro hotel. Nuestro compromiso con la excelencia es lo que nos impulsa a crear momentos inolvidables para nuestros huéspedes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz

Dear Chitra,We appreciate that you took the time to share your experience with us.We always appreciate candid feedback from our guests as this will help us look for ways to improve our service. Please know that your comments have been duly noted, and we are glad that you had an overall pleasant stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz

Estimado Hector,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, es sin duda el mayor reconocimiento para nosotros.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz

Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had a pleasant stay with us and appreciated our high standards of service.Our breakfasts represent healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased to know this helped start your day off perfectly.We look forward to welcoming you back on a future occasion.Best wishes,Equipo Barceló Emperatriz

Dear Lauren,Thank you for your positive feedback.It is truly rewarding to learn that our prime location added convenience to your visit, and that our staff's dedication contributed positively to your experience. Your commendation of the room's cleanliness, the hotel's condition, and the amenities we provide is much appreciated. We are proud to offer a high level of comfort and service that aligns with the Barceló Emperatriz standards.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Dear Noura,We appreciate that you took the time to share your experience with us.We are sorry that you found your room was a little dark for your personal taste. We wish that you had let us know during your visit; our team would have been more than happy to have looked into finding a comfortable room, We have rooms of different categories to suit your needsThorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz

Dear Manya,We appreciate that you took the time to share your experience with us.We regret to hear about your experience with a staff member at our bar and wish to convey our sincerest apologies. Please rest assured that we uphold the highest standards of hospitality and any deviation from this is taken very seriously. We value the well-being and satisfaction of our guests above all.We are delighted that you found our hotel to be clean, secure, and situated in a lovely neighborhood. It is heartwarming to know that the overall service you received was exemplary and that the condition of our rooms impressed you. Our team takes great pride in maintaining a welcoming and sophisticated environment that reflects the essence of Barceló Emperatriz.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz

Dear Karla,Thank you for your positive feedback.We are thrilled to hear you enjoyed the prime location of our establishment and the comfort of our beds. Our staff is committed to providing exceptional service, and it's rewarding to know that their efforts have resonated with you. We're also pleased that the breakfast offered a delightful start to your day.Regarding the room amenities, we regret if they did not entirely meet your expectations; however, we are continually striving to provide a superior experience and value your feedback as it helps us to enhance our services.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Estimado Alejandro,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que la ubicación del Barceló Emperatriz fue de su agrado y que nuestras instalaciones cumplieron con sus expectativas. Es un honor recibir comentarios positivos sobre la limpieza y la comodidad que ofrecen nuestras habitaciones, así como sobre el servicio que nuestro equipo se esfuerza por brindar día a día para asegurar una experiencia inolvidable a nuestros huéspedes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz

Dear Randall,Thank you for your review and for the time dedicated to sharing your experience at our hotelWe're glad that you had a pleasant stay and that it lived up to your expectations. It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.We are also glad that you appreciated our high standards and the location.We are very sorry to hear that you experienced noise disturbance during your time with us. It is regrettable that you had not made us aware during your stay as we would have been more than happy to have found you a quieter room, once available. We are glad to know that you enjoyed the hotel so much and we hope to have the pleasure of offering you another even better stay.We hope to welcome you again in the future. Best regards,Equipo Barceló Emperatriz

Dear Danny, Thank you so much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best wishes,

Dear Luca,For taking the time to share your experience through this review.Thanks so much for letting us know that you enjoyed your stay with us. We are glad to hear that you enjoyed our convenient location and that you received such great service from our team.We look forward to welcoming you back. Best regards,

Dear Inan, Thank you so much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Francisco, Thank you very much for your kind feedback.We are delighted to hear that our strategic location in the heart of Madrid contributed positively to your stay. It is wonderful to know that you were able to start your day off right with our highly acclaimed breakfast and that the service provided by our team lived up to your expectations. Your appreciation for the cleanliness of our rooms and the condition of the hotel is very much valued, as is your acknowledgment of the room amenities designed to ensure the comfort and satisfaction of our guests.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz

Dear David, Thank you very much for your kind feedback.It is a pleasure to read that you found the bed to be comfortable, ensuring a restful night's sleep. Your appreciation of the cleanliness of our rooms, the overall condition of our hotel, and the room amenities truly reflects the high standards we strive to maintain. We are also delighted that you were pleased with the service provided by our dedicated team.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz

Dear Seth, Thank you very much for your kind feedback.We are delighted that you found the room cleanliness to your satisfaction and that our dedicated staff contributed positively to your stay. While we are pleased with your overall positive feedback, we regret if any aspect of our hotel condition and room amenities did not meet your expectations. Please rest assured that we are committed to providing outstanding facilities and service at all times.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz

Estimado Alejandro, Nos gustaría darle las gracias por su reciente visita al Barceló Emperatriz y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que la ubicación, las amenidades y el servicio ofrecidos cumplían con sus expectativas y contribuyeron a una estancia memorable. La satisfacción de nuestros huéspedes es nuestra mayor prioridad y comentarios como los suyos nos reafirman en nuestro compromiso de excelencia.Es un honor que haya valorado la limpieza de su habitación, así como las condiciones generales del hotel y las comodidades de la habitación. Nuestro equipo trabaja incansablemente para mantener los altos estándares que caracterizan al Barceló Emperatriz, y su reconocimiento a su esfuerzo es muy apreciado.En su próxima visita a Madrid , nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida.Reciba un cordial saludo.Equipo Barceló Emperatriz

Dear Norma,Thank you for taking the time to write such a positive review of your recent visit to our hotel.We are delighted to hear that you found our establishment clean and were pleased with the level of service provided. Our team strives to maintain the highest standards of cleanliness and customer care, so your feedback is truly appreciated. We are thrilled that our location contributed positively to your stay, allowing you to enjoy the convenience and charm of Madrid's Salamanca neighbourhood. It is our hope that the proximity to iconic sites and the vibrant culture surrounding us enhanced your visit.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Estimado Alessandro ,En primer lugar, queremos agradecer que nos haya dejado su opinión, la cual nos ayudará a entender cómo mejorar nuestro servicio.Lamentamos profundamente que la funcionalidad del televisor no haya cumplido con sus expectativas, esperamos que este incidente lo comunicara al departamento de recepción para que lo solventaran de inmediato.Por otro lado, con respecto al upgrade de la habitación, siempre intentamos asignar una habitación acorde a las necesidades de nuestros huéspedes, pero en momentos puntuales de máxima ocupación no podemos garantizar un upgrade a una habitación de categoría superior puesto que está sujeto a disponibilidad, de igual modo lamentamos en esta ocasión no haberlo podido realizar. Nos complace saber que el servicio recibido fue de su agrado y esperamos que esto haya contribuido positivamente a su experiencia en general. La limpieza y las comodidades de las habitaciones son aspectos que nos tomamos muy en serio y estamos comprometidos en mantener los altos estándares que caracterizan a nuestro hotel.Le agradecemos una vez más el tiempo dedicado en compartir su experiencia y esperamos tener la oportunidad de ofrecerle el mejor de nuestros servicios en futuras ocasiones.Reciba un cordial saludo,Equipo Barceló Emperatriz

Dear Veronica,Thank you for your positive feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Apreciada Karen,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Barceló Emperatriz, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos alegra enormemente que haya encontrado nuestras habitaciones súper confortables y que la ubicación haya sido de su agrado. Es un honor recibir una valoración tan alta en atención.Ojalá pronto podamos nuevamente ofrecerle nuestros mejores servicios y atenciones. Un afectuoso saludo.Equipo Barceló Emperatriz

Dear Philippe, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our modern facilities, the professionalism of our staff, and our prime location in the Salamanca district. Your satisfaction with the cleanliness of your room, the condition of the hotel, the service provided, and the amenities offered is wonderful to learn, as we strive to create an exceptional stay for every guest.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Emperatriz Team