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Anmeldelser af Hilton Clark Sun Valley Resort

4 out of 5
Hilton Clark Sun Valley Resort
Jose Abad Santos Ave, Clark, Mabalacat City, Pampanga

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 51 af i alt 91 anmeldelser" "
Bedømmelse på 8 − Udmærket. 26 af i alt 91 anmeldelser" "
Bedømmelse på 6 − Okay. 8 af i alt 91 anmeldelser" "
Bedømmelse på 4 − Dårligt. 3 af i alt 91 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 91 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Ninad

Overnattede 1 nat i april 2024
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 20. maj 2024
Dear Ninad,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Fremragende

Michael

This is an outstanding hotel.
Overnattede 2 nætter i marts 2024
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 18. mar. 2024
Dear Michael, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Fremragende

Wendell

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great escape for rest and relaxation!
Overnattede 1 nat i februar 2024
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 14. mar. 2024
Dear Wendell, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

8/10 Udmærket

Betina

Overnattede 1 nat i marts 2024
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 1. apr. 2024
Dear Betina, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Fremragende

URBAN NEST

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 11. mar. 2024
Dear Guest, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

8/10 Udmærket

Peter

Overnattede 2 nætter i februar 2024
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 1. apr. 2024
Dear Peter, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
My family stayed overnight in the hotel and it was a great experience. The place was clean and amazing, only the downside is the room odour and the pillow smells bad.
Overnattede 1 nat i oktober 2023
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 8. jan. 2024
Dear Guest, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Fremragende

Randall

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Our grandchildren absolutely loved swimming in the outdoor pool and playing on the outdoor playground equipment. Indoors, the kids had the time of their lives going from one creative activity center to another in the indoor Kids Club. Us grandparents enjoyed watching the kids having so much fun while keeping cool in the adult swimming pool, and inside the air conditioned Kids Club. The Olive Restaurant buffets had such a variety of delicious, international cuisine that pleased both our grandkids and us adults. And of course, the rooms were spacious, comfortable and kept clean by the housekeeping staff. Speaking of the staff, everyone was polite, respectful and friendly, and during our stay we got to know many of them by their first names. Our one-week stay at the Hilton Clark Sun Valley Resort hotel exceeded our expectations, and we have fond memories of our experience and certainly expect to return the next time we visit our family in the Philippines.
Overnattede 7 nætter i december 2023
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 27. dec. 2023
Dear Randall, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Fremragende

claude

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very courteous staff, excellent Buffet, and beautiful swimming pool.
Overnattede 1 nat i november 2023
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 6. nov. 2023
Dear Claude, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 Fremragende

Terry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice to stsy at. Excellent staff and service
Overnattede 2 nætter i oktober 2023
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 25. okt. 2023
Dear Terry, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

8/10 Udmærket

URBAN NEST

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i juni 2023
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 9. aug. 2023
Dear Guest, Thank you for taking the time on providing us your feedback from your recent stay. We would love to hear more details about your stay and to know which area we can improve. We hope to welcome you again soon.Kind Regards,Hilton Clark Sun Valley Resort

10/10 Fremragende

Todd

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was very nice, new, clean, well attended to.
Overnattede 3 nætter i juli 2023
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 27. jul. 2023
Dear Todd, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

2/10 Forfærdeligt

Rabi

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Very Bad
Staff are the worse, attitude of staff is beyond bad, respect to guest is horrible.
Overnattede 1 nat i juli 2023
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 27. jul. 2023
Dear Rabi,Thank you for choosing the Hilton Clark Sun Valley Resort!We sincerely appreciate your feedback and we will be reviewing your comments to ensure they are used to improve our guest's experience.We hope you will consider staying with us in the future.Kind Regards,Hilton Clark Sun Valley Resort

2/10 Forfærdeligt

Rabi

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Worst experience
So we have booked 2 Adults and one child with breakfast, first issue was they gave me a breakfast for one person and had to pay for both my adult child and and 7 years old child, the service was very bad, horrible service, rules and personalities.
Overnattede 5 nætter i juli 2023
Svar fra Khrystynn Gutierrez, Assistant Marketing Manager den 20. jul. 2023
Dear Rabi, Thank you for choosing the Hilton Clark Sun Valley Resort!We have noted some dissatisfaction with your breakfast and we are addressing your concern. We thank you for your feedback, as it is through caring guests such as yourself that we can continually improve the quality of our products and services provided.We look forward to welcoming you back soon to your home in Clark!

10/10 Fremragende

Alexander

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023

10/10 Fremragende

URBAN NEST

Overnattede 1 nat i april 2023

10/10 Fremragende

Scott

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
I was modern and clean, the floor tile in front of the bathroom sink was highly polished tile and extremely slippery. Very dangerous.
Overnattede 1 nat i februar 2023

10/10 Fremragende

Marielle

Overnattede 1 nat i februar 2023

6/10 Okay

Antonio, makati

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
the hotel was very clean and in a good location.
Overnattede 1 nat i februar 2023

10/10 Fremragende

Walter, Galloway

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This Hilton Resort is excellent! Staff is awesome! Brand new immaculate room! Only suggestion is to PLEASE have a variety of music at the pool. The beautiful pool is open from 6 AM to 10 PM! Modern pop music ( Lady Gaga, Pink, Ariana Grande, techno, hip hop, etc )is blasted for 16 hours! Perhaps a little Bob Marley, Classic Rock, or a couple hours a day of quiet would be nice!
Overnattede 2 nætter i februar 2023

10/10 Fremragende

Hyeongjun

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
침실 깔끔하고 넓고 침구가 아주 편함. 직원들 매우 친절함. 식당 초이스가 적음. 주변에 세븐일레븐 하나를 제외하곤 거의 아무 것도 없는 것 같음.
Overnattede 1 nat i februar 2023

8/10 Udmærket

Elvis

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
not a place to meet for business ... just a place to sleep and casino
Overnattede 1 nat i februar 2023

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great people.
Overnattede 5 nætter i februar 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i februar 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2022
Svar fra Denise Molintas, General Manager den 23. dec. 2022
Greetings! We are delighted to receive your kind words and learn that you enjoyed your most recent visit. We look forward to welcoming you again soon!

8/10 Udmærket

YOUNGHO

Overnattede 4 nætter i november 2022
Svar fra Denise Molintas, General Manager den 20. dec. 2022
Dear Youngho, Thank you for making us your hotel of choice during your recent trip. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.

4/10 Dårligt

YOUNGHO

Rejste i en gruppe
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
늦은밤 소란스러움
밤늦은 시각 다른 투숙객을 위한 배려없는 주변 객실의 소란스러움에 대한 직원들의 대처가 아쉽습니다 편안한 잠을 이루지 못했습니다.
Overnattede 5 nætter i november 2022
Svar fra Denise Molintas, General Manager den 20. dec. 2022
Dear Youngho, Thank you for your rating on Expedia. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon at Hilton Clark Sun Valley Resort to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.

10/10 Fremragende

Alexander

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
5 Star Luxury
One of the best hotels in Clark so far.
Overnattede 2 nætter i november 2022
Svar fra Denise Molintas, General Manager den 30. nov. 2022
Dear Alexander,We are delighted to receive your kind words and learn that you enjoyed your most recent visit. We look forward to welcoming you again soon!

6/10 Okay

Mark

Overnattede 3 nætter i november 2022
Svar fra Denise Molintas, General Manager den 30. nov. 2022
Dear Mark,Thank you for making Hilton Clark Sun Valley Resort your hotel of choice during your most recent trip. We sincerely hope that your overall experience has been a joyous one. Please feel free to reach out to us directly and let us know where we can improve the service we offer. We look forward to welcoming you again soon.

4/10 Dårligt

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
As a Hilton fan and long-time guest of their properties all over the world, I was really excited to book this resort. TL:DR If you are looking for resort quality food and beverage outlets, do NOT stay here. The room and pool were outstanding and the people were wonderful but the best meal that we had was at Jollibee that we had delivered by Grab Food. ------------------ Detailed review: The Good – This property is new and well appointed with quality materials throughout. We had an Executive Suite with a Balcony and the room was outstanding in every aspect. The hotel staff were pleasant and attentive everywhere we went, especially the Executive Lounge team. The pool is large and clean and the lifeguards / attendants were professional! Honestly, the pool was the highlight of our stay! The Filipino Seafood Stew was excellent. THE BAD – We ordered the Wagyu Burger for lunch in the Olive restaurant and it was dry and overcooked. The arancini were dry and tasteless. The fries, both truffle and regular, were adequate but were not hot when served. Went back to Olive for breakfast but that too was a disappointment when it took two cooks to try and make an over easy egg but they still couldn't accomplish it. The liquor selection in the Executive Lounge was limited to four types of liquor and two types of wine. I have had better selections in Business on multiple airlines. THE UGLY - This property doesn't not meet Hilton standards when it comes to Food & Beverage.
Overnattede 2 nætter i november 2022

10/10 Fremragende

Jocelyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, easy check-in and nice room. Foods are a little bit pricey but it was okay.
Overnattede 1 nat i oktober 2022
Svar fra Denise Molintas, General Manager den 3. nov. 2022
Dear Jocelyn, Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you enjoyed your stay, and found the assistance of our team members to your kind preference. We hope to welcome you again soon.

2/10 Forfærdeligt

Ronald

Overnattede 1 nat i oktober 2022
Svar fra Denise Molintas, General Manager den 3. nov. 2022
Dear Ronald, Thank you for making Hilton Clark Sun Valley Resort your hotel of choice during your most recent trip. However, we regret noticing that your overall experience was not up to your expectations. Please reach out to us directly and do share your helpful feedback with us hence we can ensure that we will be delivering an improved service on your next stay. We look forward to welcoming you again soon.

10/10 Fremragende

Amy Caroline

Synes godt om: Rengøring, service og personale, faciliteter
All the staff are very friendly and well trained.
Overnattede 1 nat i oktober 2022
Svar fra Denise Molintas, General Manager den 3. nov. 2022
Dear Amy, Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you enjoyed your stay, and found the assistance of our team members to your kind preference. We hope to welcome you again soon.

10/10 Fremragende

Mark

Overnattede 1 nat i oktober 2022

6/10 Okay

jaehyun

Overnattede 1 nat i august 2022
Svar fra Denise Molintas, General Manager den 1. sep. 2022
Dear Jaehyun, Thank you for taking the time to rate us. Should you wish to discuss your concerns further, please contact us directly for us to address or improve where in applicable.

8/10 Udmærket

De Aundra, Metro Manila

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Clean great staff.
Overnattede 1 nat i august 2022
Svar fra Denise Molintas, General Manager den 30. aug. 2022
Dear Aundra, Thank you for your kind and positive feedback. We are delighted to hear that you admire the cleanliness we maintain and find the assistance of our team members to be of your preference. We look forward to welcoming you again soon.

10/10 Fremragende

Christopher Adrian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2022
Svar fra Denise Molintas, General Manager den 19. jul. 2022
Dear Adrian, We are thankful for your feedback. We look forward to welcoming you again soon!

4/10 Dårligt

Kenji

Overnattede 1 nat i juli 2022
Svar fra Denise Molintas, General Manager den 19. jul. 2022
Dear Kenji, Thank you for your kind feedback, we hope to welcome you again soon.

6/10 Okay

Pierre

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i juli 2022
Svar fra Denise Molintas, General Manager den 19. jul. 2022
Dear Pierre, Hilton Clark Sun Valley is thankful for your kind feedback, we hope to welcome you again soon.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2022
Svar fra Denise Molintas, General Manager den 19. jul. 2022
Greetings! We are delighted to receive your feedback. We hope to welcome you again soon

6/10 Okay

jungmi

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
객실 들어갔는데 이상한 냄새가 나더니.. 냉장고 안에 보니 이전 투숙객이 남겨놓은 음식에서 진동하던 거였어요. 청소에 더 신경쓰셔야할 듯 합니다.
Overnattede 1 nat i juni 2022
Svar fra Denise Molintas, General Manager den 19. jul. 2022
Dear Jungmi, Thank you for taking the time to provide us with your invaluable feedback. Please be assured that we take your comments very seriously, and have shared it with our team to investigate and address wherein applicable. We hope to welcome you again soon.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juni 2022
Svar fra Denise Molintas, General Manager den 19. jul. 2022
Greetings! Thank you for making us your hotel of choice during your recent trip. We hope to welcome you again soon.

10/10 Fremragende

Adelina

Overnattede 1 nat i juni 2022
Svar fra Denise Molintas, General Manager den 19. jul. 2022
Dear Adelina, Thank you for your generous feedback. We hope to welcome you again soon.

8/10 Udmærket

Jihyun

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2022
Svar fra Denise Molintas, General Manager den 19. jul. 2022
Dear Jihyun, We are thankful to have your kind feedback. We look forward to welcome you again soon.

10/10 Fremragende

Vince

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2022

10/10 Fremragende

Catherine

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The parking lot smells like the people going to casino make it a cr as it smells pee when we tried to walk there after dinner.
Overnattede 2 nætter i juni 2022
Svar fra Denise Molintas, General Manager den 19. jul. 2022
Dear Catherine, Thank you for your invaluable feedback. Please be assured we will share your kind feedback with our team to investigate and address where in applicable. We hope to welcome you again soon. Sincerely

10/10 Fremragende

Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable and Friendly Staff
Great stay, very friendly staff to assist, quiet and clean room, out of 3 stays there had only one issue with linen that was quickly resolved. The Breakfast had a decent selection and everything taste good. Amenities were fine. Large swimming pool.
Overnattede 1 nat i maj 2022
Svar fra Denise Molintas, General Manager den 19. jul. 2022
Dear Daniel, We are truly heartened to hear you have enjoyed your stay with us and found the assistance of our staff members to your kind preference. We look forward to welcome you again soon. Sincerely,

10/10 Fremragende

Almira

Overnattede 1 nat i maj 2022
Svar fra Denise Molintas, General Manager den 18. maj 2022
Thank you for your kind feedback, we hope to welcome you again soon.

10/10 Fremragende

Kristine

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our entire family definitely enjoyed our stay here. The facilities are well maintained and clean. The staff are impressively courteous and accommodating to most of our needs. Our 2 nights stay was very relaxing and perfect for our much needed break from the hustle bustle of city life. We will definitely come back!
Overnattede 2 nætter i maj 2022
Svar fra Denise Molintas, General Manager den 18. maj 2022
We are delighted to receive your kind words and learn that you enjoyed your most recent visit. Kindly be assured that we have shared your feedback with our team, to help continuously inspire us in our daily tasks. We look forward to welcoming you again soon!

10/10 Fremragende

Maribelle

Overnattede 2 nætter i maj 2022
Svar fra Denise Molintas, General Manager den 18. maj 2022
Thank you for your kind feedback, we hope to welcome you again soon.