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Anmeldelser af Thistle London Marble Arch

4 out of 5
Thistle London Marble Arch
Bryanston Street, Marble Arch, London, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 405 af i alt 1006 anmeldelser" "
Bedømmelse på 8 − Udmærket. 368 af i alt 1006 anmeldelser" "
Bedømmelse på 6 − Okay. 121 af i alt 1006 anmeldelser" "
Bedømmelse på 4 − Dårligt. 63 af i alt 1006 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 49 af i alt 1006 anmeldelser" "

8,2/10

Rengøring

8,4/10

Service og personale

8,0/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

6/10 Okay

Lene

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
iskoldt værelse og masser af larm
dejligt at få en opgradering uden at skulle bede om det. Værelset var dog iskoldt og selvom de prøvede at få det ordnet var det ikke tilfredsstillende. En værre larm var der natten igennem når køleskabet tændte og slukkede og der var også lyde, der mindede om en mus der puslede rundt. Sørg for at der er håndsprit i restauranten når det er buffet.
Overnattede 3 nætter i januar 2024
Svar fra Tony Hill General Manager den 20. jan. 2024
Dear Lene, Thank you for completing a online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kind regards,

8/10 Udmærket

Poul Erik

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
en anden oplevelse
Stort gammelt hotel, men med renoverede pæne værelser Lange gange at gå 90 % af gæster fra mellemøsten Søde venlig reception og morgenmad Opgav at spise i bar/restaurant, da betjening ikke viste hvad de lavede
Overnattede 3 nætter i oktober 2023
Svar fra Tony Hill den 18. okt. 2023
Dear Poul Erik, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

8/10 Udmærket

Erik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Super beliggenhed. Rigtig god morgenmad og venligt personale. Seng og puder ikke helt op til standard prisen taget i betragtning, men andre gode ting som gratis refill af drikkevarer på værelset og flere slags kaffe/te/kakao. Meget rent, pænt og beholdt. Ingen støj overhovedet, stort plus i London 😀
Overnattede 3 nætter i maj 2023
Svar fra Tony Hill den 22. maj 2023
Dear Erik,Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 Fremragende

Mikael Storm

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super god beliggenhed
Fantastisk service og hotel med perfekt.central beliggenhed
Overnattede 3 nætter i maj 2023
Svar fra Tony Hill den 11. maj 2023
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 Fremragende

Kristian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt centralt hotel
Vi havde et dejligt ophold på Thistle Marble Arch. Hotellet ligger centralt, store værelser og super lækkker morgenmad. Værelserne har alt hvad man behøver - eneste lille minus - der er ingen toiletbørste på værelset.
Overnattede 2 nætter i april 2023
Svar fra Tony Hill den 26. apr. 2023
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 Udmærket

Karina Schaub

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2023
Svar fra Tony Hill den 19. apr. 2023
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 Udmærket

Sarah

Overnattede 1 nat i marts 2023
Svar fra Tony Hill den 1. apr. 2023
Thank you very much for the great feedback, I am delighted to learn that you had such a great stay experience with us here at Thistle London Marble Arch. I hope to have the pleasure of welcoming you back at next time your travels bring you to London. If you should ever require any assistance with a future reservation, please do contact me. Kind Regards, Tony Hill General Manager

4/10 Dårligt

Ulla

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tæt på indkøbsmuligheder. Executiveværelset levede ikke op til det lovede. Morgenmaden på 2.sal var ikke særlig god. Personalet tog imod besked, men beskeden gik aldrig videre.
Svar fra Reception Manager den 4. dec. 2022
Dear UllaThank you for having taken the time to complete a review following your recent stay with us. I am sorry to see however that in some aspects your stay fell short of expectations, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London.

8/10 Udmærket

Ronald

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2022
Svar fra Front of House Manager den 30. apr. 2022
Dear Ronald, Thank you for the score. We appreciate your support. Kind Regards,

8/10 Udmærket

Maria

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint til prisen
Super beliggenhed, stort værelse, lille badeværelse, lidt sjusket med rengøring, varieret morgenmadsbuffet hvor logistikken haltede
Overnattede 4 nætter i april 2022
Svar fra Front of House Manager den 14. apr. 2022
Dear Maria, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London.

10/10 Fremragende

Anne

Overnattede 3 nætter i marts 2022
Svar fra Front of House Manager den 7. apr. 2022
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Erdal Nebioglu Front of House Manager

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Ok hotel
Fint hotel men noget slidt.
Overnattede 1 nat i december 2021
Svar fra Front of House Manager den 26. dec. 2021
Dear Guest, Thank you for the rating. We appreciate your support. Kind Regards,

10/10 Fremragende

Trine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kan anbefales
God placering, kan anbefales 😊
Overnattede 3 nætter i oktober 2019
Svar fra Steve Cane General Manager den 26. okt. 2019
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards

10/10 Fremragende

Mads Fisker

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Man kan næsten ikke bo mere centralt i London. Flot hotel og venlige personale. Morgenmaden er bare iorden og de er hurtige til at henvise til et bord samt rydde af med brugte tallerkner mv. Flot værelse og lækkert med opfyldning af drikkevare og lidt snacks i køleskabet på værelset.
Overnattede 7 nætter i oktober 2019
Svar fra Steve Cane General Manager den 18. okt. 2019
Dear Mads, Thank you very much for having taken the time to share this lovely review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Steve Cane General Manager

8/10 Udmærket

Lisbeth

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2019
Svar fra GM den 26. sep. 2019
Dear Lisbeth Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

4/10 Dårligt

Verificeret rejsende

Rejste med partner
Synes ikke om: Rengøring, service og personale
For mange gæster. Kø ved morgenmad. Kø ved elevaror. Ingen flexibilitet.
Overnattede 3 nætter i juli 2019
Svar fra Steve Cane den 9. jul. 2019
Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards, Steve Cane General Manager

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, værelsets komfort
Book dette hotel hvis du vil bo godt og centralt.
At træde ind på Amba hotel Marble Arch giver i første omgang ikke en wauw oplevelse, da indgangsparti/foyeren ikke gør meget for denne oplevelse. Den skriger nærmest på “hjælp om en renovering og andre farver”. Men når der er sagt, er alt der efter en kæmpe oplevelse. Personalet er altid hjælpsomme, imødekommende og glade for at hjælpe dig, med spørgsmål og andre ting. Dette gælder både i receptionen, delien, baren eller restauranten. Værelset var også stort og rummeligt med dejlig komfort og ro. Hotellet ligger i begyndelsen af Oxford street, men trods dens beliggenhed stadig ro og pænt. Transportmulighederne er suveræne. Flere busser kører fra hotellet (Marble Arch station) til alle steder i London. Det samme glæder undergrunden som er få skridt der fra også. Morgenmaden var i øvrigt et af de store betænkeligheder vi havde med stedet,ø. Vi var spændte på om det var en klassisk engelsk morgenmadsbuffet, men nej! Det var engelsk morgenmad med er twist. Alt hvad hjertet begærer samt en kok der stod og lavede de lækreste og friske omeletter til dem der ønskede dette. Frisk frugt, yoghurt i flere smage, lækkert brød, ja alt hvad du kunne tænkte dig!! Alt i alt smadder godt hotel. Vi kommer klart igen og vil anbefalede Amba Hotel Marble Arch til alle dem, der fremadrettet skal til London.
Overnattede 7 nætter i maj 2019
Svar fra Steve Cane den 7. jun. 2019
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

6/10 Okay

Peter Rydhof

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Vi fik serveret dårlig mad
Overnattede 2 nætter i marts 2019
Svar fra Steve Cane den 30. mar. 2019
Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards, Steve Cane General Manager

8/10 Udmærket

Harold

Rejste med partner
Synes godt om: Rengøring, service og personale
Their 2 elevators were insufficient for the number of rooms in the hotel. Very limited food available. The bar manager Ari made us feel very comfortable and enjoyed his stories!
Overnattede 3 nætter i maj 2024
Svar fra Tony Hill den 14. maj 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill

6/10 Okay

Tonya

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Need more elevators! Takes 30 min to use!
Overnattede 4 nætter i maj 2024
Svar fra Tony Hill den 14. maj 2024
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall the hotel was good, it just has 1 major problem… there’s a lack of elevators. It’s a big hotel with only 2, so it’s very difficult to get in and out of the property. I wouldn’t stay there again unless I was on the first floor, and definitely don’t stay there if you’re elderly and can’t take the stairs.
Overnattede 6 nætter i maj 2024
Svar fra Tony Hill den 14. maj 2024
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager

8/10 Udmærket

Leanne

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Great location, great staff and service!
Overnattede 2 nætter i maj 2024
Svar fra Tony Hill den 13. maj 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill

10/10 Fremragende

Kim

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Tony Hill den 13. maj 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, tony Hill

6/10 Okay

Bilal

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Everything was good but really the limited number of elevators for a property of this size is a real pain in the neck. Going out or into the hotel is a real expedition. You may need sometime more than 10 minutes to go from the 6th floor to the 1st floor (reception). Otherwise, room clean and personnel very helpful and polite.
Overnattede 4 nætter i maj 2024
Svar fra Tony Hill den 11. maj 2024
Thank you for leaving a review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Yours sincerelytony hill

10/10 Fremragende

Vivian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dit hotel beviel ons zeer goed. We waren met drie: vader, moeder en zoon van 12. Mooie ruime kamer voor ons 3. Heel netjes, genoeg schone handdoeken indien nodig. Shampoo, zeepjes, bodylotion voorradig. Altijd een paar drankjes (water (dieet-)cola) in de koelkast. Deze was trouwens ook superhandig voor eigen drankjes. Een top ontbijt, plaatsing van gasten supergoed en gestructureerd geregeld. Eten en drinken genoeg en lekker. Personeel heel aardig! Enige minpunt: Jammer dat men (volwassen/arrogante) gasten die heel hard zitten te telefoneren tijdens het ontbijt of (race-)filmpjes zitten te kijken tot zichtbaar ongenoegen van de overige gasten daar niet op durft aan te spreken. Verder top! 👍 Er wordt veel gezegd over de liften; het klopt dat het voor dit grote hotel wat weinig liften zijn, maar ja "geduld is een schone zaak" zeker als je er voor je vakantie bent en als je je gewoon netjes aanpast aan de nette mentaliteit van de Engelsen, komt ieder op zijn beurt boven en/of beneden. De ligging van het hotel is ook top: midden in het centrum en toch hoor je niks van het lawaai van de stad. De metro van Marble Arch om de hoek, wat wil je nog meer. Echt geweldig. Wij komen zeker nog eens hier terug.
Overnattede 4 nætter i maj 2024
Svar fra Tony Hill den 11. maj 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Marble Arch.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsTony HillGeneral Manager

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were fantastic. We needed an early check in as we were off to the Kings Garden party and despite getting there at 11am, Pav who was working on the front desk managed to get us a room so we could get dressed amd ready to go as early as we could. They truly went above and beyond!
Overnattede 1 nat i maj 2024
Svar fra Reception Manager den 10. maj 2024
Dear DavidThank you for having taken the time to complete a review following your recent stay with us. We hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

10/10 Fremragende

Bruce

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Tony Hill den 13. maj 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

2/10 Forfærdeligt

Shahbaz

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Only two lifts for the whole hotel. Was waiting 15 minutes to get on the lift
Overnattede 1 nat i maj 2024
Svar fra Kind regards, Tony Hill General Manager den 9. maj 2024
Dear Mohammed, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. We are currently refurbishing two out of our four lifts, and we understand this has caused you great inconvenience; however, we hope that this will improve our guest experience once the works are completed.

10/10 Fremragende

Mary

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good size room comfortable beds. Great AC. Free complimemtary bar in room always restocked. Walking distance to tube shopping seeing the sites. Polite helpful staff. Only downside needs more lifts, but this was in progress during our visit. Highly recommend a stay here:)
Overnattede 7 nætter i maj 2024
Svar fra Tony Hill General Manager den 8. maj 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

8/10 Udmærket

Karen

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, comfy room and good service. Staff are helpful and friendly. Not the cheapest but this is London pricing.
Overnattede 1 nat i maj 2024
Svar fra Tony Hill den 7. maj 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 Udmærket

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very well located and lovely room.
Overnattede 1 nat i april 2024
Svar fra Tony Hill, General Manager den 6. maj 2024
Dear Rebecca, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

8/10 Udmærket

Ashley

Rejste med partner, Rejste i en gruppe
Synes godt om: Service og personale, faciliteter
Beds were comfortable, elevators were slow.
Overnattede 2 nætter i april 2024
Svar fra Tony Hill den 6. maj 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 Fremragende

Michael

Very nice stay
Overnattede 2 nætter i april 2024
Svar fra Tony Hill, General Manager den 5. maj 2024
Dear Michael, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 Fremragende

Didier

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent staff and rooms
Overnattede 2 nætter i april 2024
Svar fra Tony Hill den 5. maj 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

4/10 Dårligt

Arie

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i april 2024
Svar fra Tony Hill General Manager den 4. maj 2024
Dear Arie, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards,

8/10 Udmærket

Darren

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i april 2024
Svar fra Tony Hill den 2. maj 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 Fremragende

Nancy, Seattle

Synes godt om: Rengøring, service og personale
Wonderful hotel. Great staff. Fantastic breakfasts. But only 2 working elevators.
Overnattede 1 nat i april 2024
Svar fra Tony Hill General Manager den 30. apr. 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

6/10 Okay

Julia

Rejste med familie
Synes godt om: Rengøring, service og personale
2 of the 4 elevators were down for upgrade. Had I known that I would have booked a different hotel. The stairs were very out of the way. If you plan to stay there, you might want to check if ALL the elevators are operational as this is a popular hotel and very busy. All dining in the hotel is card only. The hotel is within easy walking distance to Oxford Street as well as Hyde Park.
Overnattede 6 nætter i april 2024
Svar fra Tony Hill General Manager den 30. apr. 2024
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards, Tony Hill General Manager

6/10 Okay

cristina

Rejste med familie
Synes godt om: Rengøring, service og personale
Ottima posizione
Overnattede 3 nætter i april 2024
Svar fra Tony Hill General Manager den 29. apr. 2024
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us.Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch.Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Kind Regards,

8/10 Udmærket

Alyson

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super close access to the Marble Arch Tube Stop for the Central Line. Our room was big with space to spread out and also do some work while traveling.
Overnattede 3 nætter i april 2024
Svar fra Tony Hill General Manager den 28. apr. 2024
Dear Alyson, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

8/10 Udmærket

Vivian

Overnattede 4 nætter i april 2024
Svar fra General Manager,Tony Hill den 16. maj 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 Udmærket

Marina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location with Oxford Street around the corner and Tube stations nearby. Good value for money, e.g. breakfast included and it was a good breakfast buffet.
Overnattede 3 nætter i april 2024
Svar fra Tony Hill den 25. apr. 2024
Dear Marina, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location being just a two minute walk from Marble Arch station and Hyde Park. Hotel is well run and very modern. Just one minor gripe - not enough lifts which can mean long waits. There are stairs, but they are difficult to find often being hidden behind unlabelled brown doors. Would definitely stay there again if I ever needed to.
Overnattede 3 nætter i april 2024
Svar fra Tony Hill, General Manager den 23. apr. 2024
Dear David, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

6/10 Okay

Marta R

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It is well located but too many people in and out creating a jam in the elevators. Only two for guess use and had to wait too long to reach your room.
Overnattede 2 nætter i april 2024
Svar fra Tony Hill, General Manager den 23. apr. 2024
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards, Tony Hill General Manager

4/10 Dårligt

Barbara

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
property and rooms are ok but hotel is huge and there are only 2 small lifts which is ridiculous. takes at least 10 min each time to wait for lift. great location though
Overnattede 2 nætter i april 2024
Svar fra Tony Hill General Manager den 22. apr. 2024
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards, Tony Hill General Manager

8/10 Udmærket

Liz

Rejste med familie
Very good check in at an extremely busy time. We were a 3 but only a double bed in the room. Reception soon sorted this out. The room was very clean and free water in the mini bar which was a nice touch. There was only 2 lifts due to maintenance work, we used the stairs the majority of the time but it was a problem for the more infirm people. Breakfast was very good with an excellent choice of food. We would definitely return.
Overnattede 3 nætter i april 2024
Svar fra Tony Hill, General Manager den 22. apr. 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

10/10 Fremragende

Heather

We were so well taken care of and even got an anniversary cake in our upgraded room! Frustrated by the overcrowded lifts, but eventually found the staircase!
Overnattede 1 nat i april 2024
Svar fra Tony Hill den 22. apr. 2024
Dear Heather, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

10/10 Fremragende

Esperanza

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Los elevadores insuficientes y para las personas de edad o con alguna situación de salud era muy compleja. Solo 2 elevadores funcionando para 8 pisos de cuartos.
Overnattede 1 nat i april 2024
Svar fra Tony Hill den 22. apr. 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 Fremragende

Mirela

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Top Unterkunft.zimmer gross und geräumig. Beste Lage die Stadt zu erkunden . Super Frühstück und sehr nette Mitarbeiter. Würde immer wieder hin gehen
Overnattede 2 nætter i april 2024
Svar fra Tony Hill den 22. apr. 2024
Dear Mirela, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

6/10 Okay

anil

Walkable to oxford street Rooms are bigger
Overnattede 4 nætter i april 2024
Svar fra Tony Hill den 22. apr. 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager