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Anmeldelser af Royal Garden Hotel

5 out of 5
Royal Garden Hotel
2-24 Kensington High Street, London, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 808 af i alt 1175 anmeldelser" "
Bedømmelse på 8 − Udmærket. 223 af i alt 1175 anmeldelser" "
Bedømmelse på 6 − Okay. 81 af i alt 1175 anmeldelser" "
Bedømmelse på 4 − Dårligt. 37 af i alt 1175 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 26 af i alt 1175 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A fantastic hotel in a good location
We had 3 nights at the hotel. The hotel has a good location in a nice area near green areas, public transport, restaurants and shops. The hotel itself was well maintained and the rooms were nice and clean. We only experienced good service and friendly and helpful staff. The restaurants were fantastic and the breakfast was truly exceptional. There was a large selection of everything and the service was really good.
Overnattede 3 nætter i februar 2024
Svar fra Vilma den 20. feb. 2024
Dear Anonymous,Thank you for your time in sharing your good experienced to us and we are glad that you enjoyed your stay with us at Royal Garden Hotel - London. We are happy to welcoming you back for your next stay.Kind regards,Vilma

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super godt sted, centralt og tæt på alt, mega god oplevelse
Overnattede 2 nætter i februar 2024
Svar fra Sakib Quyum - Guest Service Agent den 11. feb. 2024
Dear Guest,Thank you for your positive feedback!We're thrilled to hear that you had a super good experience at our central and conveniently located hotel. If you have any specific comments or suggestions to share about your stay, we would love to hear them. We appreciate your choosing our hotel and look forward to the pleasure of welcoming you back for another great experience.Warm Regards

10/10 Fremragende

claus

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra David den 10. dec. 2023
Dear Claus, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Thank you for your feedback. David The Royal Garden Hotel London

10/10 Fremragende

Christoffer

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel med god beliggenhed
Overnattede 3 nætter i oktober 2023
Svar fra Izel den 31. okt. 2023
Dear Christoffer, Thank you so much for your feedback and for choosing the Royal Garden Hotel. We're glad that you loved your stay and the location. We hope to welcome you back in the near future. Kind regards, Izel

8/10 Udmærket

Vibe

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
A mess of a reception
Actually a perfect location and lovely rooms. Also staff in morning restaurant doing all they can - but what a mess of a reception. Really could not care less - and when we had to leave they could not even help with a taxi - could not print a paper - like anything…. And has stayed in 3 star hotels with far more organized Rev and helpful reception.
Overnattede 2 nætter i august 2023
Svar fra Debra den 6. sep. 2023
Dear Vibe, thank you for your review. It was great to learn that you were happy with your room and found our location perfect for your trip to London. We were sorry to hear that our Reception team were not responsive to your needs on this occasion. We do hope however, that you would feel comfortable staying with us again in the future. Kind regards, Debra

10/10 Fremragende

Maja Østergaard

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very good location
Good hotel with a central location.
Overnattede 3 nætter i april 2023
Svar fra Vladimir den 11. apr. 2023
Dear Maja, Thank you so much for your great comment! We are happy to learn that you have a great stay and hope to welcome you back in the near future.

10/10 Fremragende

Maja Østergaard

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel with great location ♥️
Nice hotel with a perfect location. Love the area. The staff was very helpfull and friendly. 100% Value for the money.
Overnattede 3 nætter i april 2023
Svar fra Vladimir den 11. apr. 2023
Dear Maja, Thank you so much for sharing your experience and posting a picture of an iconic view!

10/10 Fremragende

Hanne cecilie

Overnattede 3 nætter i marts 2023
Svar fra Debra den 29. mar. 2023
Dear Hanne, thank you for your 10/10 rating. We hope to see you again in the future. Kind regards, Debra

10/10 Fremragende

Pernille

Overnattede 1 nat i februar 2023
Svar fra Debra den 7. feb. 2023
Dear Pernille, thank you for you 10/10 rating. We're delighted you had a great stay and hope to see you again in the future. Kind regards, Debra

6/10 Okay

Gitte Høy

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Skuffende - efter Coronaperioden
Royal Garden Hotel er desværre et godt stykke fra det niveaudelt havde før Corona. Meget svingende service hos receptionspersonalet og meget mangelfuld service i den ny Origin Kensington restaurant. Vi kommer kun igen for at besøge Min Jiang som fortsat lever op til standarden.
Overnattede 2 nætter i november 2022
Svar fra Debra den 23. jan. 2023
Dear Ms Hoy, thank you for taking the time to review your November stay with us and for sharing your detailed feedback directly with the hotel. We were pleased to learn that you enjoyed your visit to Min Jiang Restaurant but sorry to hear that service standards in other areas did not live up to previous visits. We very much hope to welcome you back in the future. Kind regards, Debra

10/10 Fremragende

Kristoffer

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel with great breakfast!
I was fortunate to be staying in a spacious and newly renovated room overlooking Kensington Park. Very clean, comfortable beds, bathroom with good water pressure in the shower - a rarity in London hotels. Breakfast was super good in the newly renovated restaurant. Modern and comfortable with lots of natural light entering the restaurant. It has great quality continental and British fare and includes freshly squeezed orange juice directly from the squeezer. The only negative feedback goes to the team responsible for producing (and serving) coffee at breakfast - you might need to revisit your procedures to ensure coffee is served before customers are done eating. I noticed many guests (including myself) complaining about having to wait 30-45 minutes for a coffee.
Overnattede 3 nætter i november 2022
Svar fra Debra den 21. nov. 2022
Dear Kristoffer,Thank you for taking the time to review your recent stay at the Royal Garden Hotel and for the wonderful 10/10 rating.It was great to learn that you found your newly refurbished room of a high level of cleanliness and comfort and you enjoyed the beautiful views over Kensington Gardens.Your comments regarding coffee service at breakfast have been shared with Food & Beverage management, who will be reviewing service procedures.We hope that it won't be too long before we are able to welcome you back for a return stay.Kind regards,Debra

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2022
Svar fra Debra den 25. okt. 2022
Dear Guest,Thank you for rating your recent stay with us.We hope to welcome you back in the future.Kind regards,Debra

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt. Fremragende værelser, skøn udsigt og perfekt service.
Overnattede 3 nætter i august 2022
Svar fra Debra den 30. aug. 2022
Dear Guest,Thank you so much for your review.We were thrilled to hear that you had a great stay.We hope to see you again soon.Warm regards,Debra Fernandes

10/10 Fremragende

Mei

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is very nice and clean. The staff are very helpful and polite.
Overnattede 2 nætter i maj 2024
Svar fra David den 29. maj 2024
Dear Mei, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

10/10 Fremragende

coudji

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Like convenient to store ,restaurant and the Kensington garden Park. Also near by transportation.
Overnattede 2 nætter i maj 2024
Svar fra Ovini - Guest Service Agent den 29. maj 2024
Dear Coudji,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London.We are thrilled that you found our location convenient for transportation and access to many local amenities, especially Kensington Gardens and Hyde Park.If there is anything specific you loved about your stay that you would like to share, we would love to hear more.We look forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Fremragende

GEMMA

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
14:49 93 Faultless and I don't say that lightly. Over a good 25 years my husband and I have stayed in dozens of hotels in the city and none have come close to The Royal Garden. Firstly this stay was special because it was our first since my husband almost lost his life at Christmas. I had advised the hotel as we had a couple of requests and not only did they honour those but they upgraded us to a stunning room over looking the park AND placed some extremely thoughtful gifts in our room. A wonderful lady (who l had the pleasure of meeting upon check out) had handpicked some items for us. We were incredibly touched. The room itself was joyously quiet, a great size and the view was so relaxing. The fluffiest towels ever and everything you could want or need on hand. The bed was extremely comfy. Breakfast was OUTSTANDING. The quality of everything was excellent and whilst a buffet, all items were fresh, hot and delicious. Eggs and coffees are available on request when seated. Every member of staff we encountered was delightful, welcoming and friendly but the front of house reception staff really shine here. I can't say thank you enough for making our first stay away from home since our life changing event, such a memorable one that we will never forget for all the right reasons. We will always choose The Royal Garden from now on.
Overnattede 1 nat i maj 2024
Svar fra Ovini - Guest Service Agent den 28. maj 2024
Dear Gemma,Thank you so much for your incredibly kind and detailed review. We are truly honored by your generous words and are thrilled to hear that your recent stay at the Royal Garden Hotel was so special and memorable.Knowing that this was your first trip since your husband's challenging experience over Christmas makes your feedback even more meaningful to us. We are delighted that we could contribute to making this stay a joyous and comforting one for both of you.It is wonderful to hear that you enjoyed the upgraded room with its relaxing view of the park and that the thoughtful gifts added a personal touch to your stay. We are glad that you found the room quiet, comfortable, and well-appointed with everything you needed.We are especially pleased that you enjoyed our breakfast offerings and found the quality and service to be outstanding. Our team strives to provide a warm and welcoming experience, and it is heartening to know that our front-of-house reception staff made a positive impression on you.Your appreciation for our team's efforts is deeply valued, and I will personally pass on your kind words to everyone involved in making your stay exceptional.Thank you once again for choosing the Royal Garden Hotel and for sharing your experience with us. We look forward to welcoming you back and continuing to provide you with the same high standard of service in the future.Kind regards,

10/10 Fremragende

Stephen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very centrally located and easy to get around. Staff were amazing and very attentive. Hotel was very clean. Overall I would recommend this hotel.
Overnattede 4 nætter i maj 2024
Svar fra Ovini - Guest Service Agent den 27. maj 2024
Dear Stephen, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and found our location convenient for getting around.Our team works hard to ensure every guest has a memorable experience, and we are pleased to know that you found our staff amazing and attentive. It's also wonderful to hear that you appreciated the cleanliness of our hotel.We truly appreciate your recommendation and look forward to welcoming you back in the future.Kind regards,

10/10 Fremragende

Cyle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel. Highly recommended. Staff was superb. Hospitality was unmatched. Will stay again
Overnattede 2 nætter i maj 2024
Svar fra Ovini - Guest Service Agent den 27. maj 2024
Dear Cyle,Thank you for your wonderful review! We are thrilled to hear that you had an excellent stay with us. Your kind words about our staff and hospitality are greatly appreciated. We strive to provide unmatched service to all our guests, and it is fantastic to know that we met your expectations.We are delighted that you highly recommend us and look forward to welcoming you back for another superb stay.Kind regards,

10/10 Fremragende

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale
It's a great hotel in a prime position for Royal Albert Hall and also Kensington. Nice to have the park next door for fresh air and a wall. Excellent service from all the staff and a spacious clean room.
Overnattede 1 nat i marts 2024
Svar fra Vilma den 26. maj 2024
Dear Mr. Richard,Thank you for sharing your good experienced in staying with us. We are happy to welcoming you back for your future stay.Kind regards,Vilma

10/10 Fremragende

Lejla, Chicago

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location! Clean hotel
Overnattede 1 nat i maj 2024
Svar fra Amy den 23. maj 2024
Dear Lejla,Thank you for your wonderful feedback and for rating us 5/5! We're thrilled to hear that you enjoyed our great location and found the hotel clean.We look forward to welcoming you back for another fantastic stay.Warm Regards,

10/10 Fremragende

Mordechai, MALIBU

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a great time service great, allow me to get a room right when I arrived from the Airport early AM, the only issue is that the room probably was smoking room and without Air condition might be bad and I don't smoke also the view for the suite I use was not good at all
Overnattede 1 nat i maj 2024
Svar fra Ovini - Guest Service Agent den 24. maj 2024
Dear Alison,Thank you for taking the time to share your experience with us. We are pleased to hear that you had a great time and appreciated our service, especially accommodating your early arrival from the airport.However, we regret to learn that there were some inconveniences with your room. I would like to clarify that our hotel is entirely non-smoking, so it is concerning to hear that your room may have had residual smoke odor. We apologize for this oversight. Additionally, we regret the lack of air conditioning in your room and will have our maintenance team investigate both issues promptly.We also understand that the view from your suite did not meet your expectations. We strive to offer a variety of room options to suit our guests' preferences and are sorry that we fell short on this occasion.Your feedback is invaluable to us as we continually seek to improve our services and facilities. Please rest assured that we will address these concerns with our team to prevent such occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience.Kind regards,

10/10 Fremragende

Narinder

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a lovely stay at Royal Garden Hotel. Room was fantastic with high standard of cleanliness. Had a great view of Hyde park and Kensington Gardens from the room. Staff were excellent.
Overnattede 1 nat i maj 2024
Svar fra Ovini - Guest Service Agent den 21. maj 2024
Dear Narinder, Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a lovely stay at the Royal Garden Hotel. It’s great to know that you found your room fantastic and appreciated the high standard of cleanliness. We are also delighted that you enjoyed the beautiful view of Hyde Park and Kensington Gardens from your room.Your kind words about our staff are very much appreciated, and we will be sure to pass along your compliments to the team. We look forward to welcoming you back for another exceptional stay.Kind regards,

10/10 Fremragende

Sarah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The view of the park was amazing
Overnattede 2 nætter i maj 2024
Svar fra Ovini - Guest Service Agent den 20. maj 2024
Dear Sarah, Thank you for taking the time to leave us such a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London.We are thrilled that you loved the amazing view of the park. Your kind words are greatly appreciated, and we are glad this aspect added to your overall experience.If there is anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Thank you

10/10 Fremragende

helen

Rejste med partner
Synes godt om: Faciliteter
Good location clean and comfy friendly staff good value
Overnattede 1 nat i marts 2024
Svar fra Ovini - Guest Service Agent den 20. maj 2024
Dear Helen, Thank you for your wonderful review! We are delighted to hear that you enjoyed our convenient location, clean and comfortable accommodations, friendly staff, and good value. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay!Thank you,

8/10 Udmærket

Rakan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Could’ve been better
Overnattede 4 nætter i maj 2024
Svar fra Ovini - Guest Service Agent den 19. maj 2024
Dear Rakan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London.We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Fremragende

Carolina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome team and really nice and spacious rooms
Overnattede 6 nætter i maj 2024
Svar fra Amy den 20. maj 2024
Dear Carolina, Thank you for taking the time to leave such a lovely review! Our team will be more than thrilled to hear you enjoyed their services. We look forward to welcoming you back in the near future!

10/10 Fremragende

Linda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location with easy access to everything. Staff was very helpful and knowledgeable. Great place to stay.
Overnattede 4 nætter i maj 2024
Svar fra vilma den 16. maj 2024
Dear Ms Linda,Thank you for taking the time to leave us a very nice review and for staying with us. We appreciate your feedback.Kind regards,Vilma

6/10 Okay

Stephanie

Forretningsrejsende
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Great location.
Overnattede 2 nætter i maj 2024
Svar fra David den 12. maj 2024
Dear Stephanie, thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Warm regards, David. Royal Garden Hotel – London

6/10 Okay

Takanari

英語がうまく話せなくて少しバカにされました。 それ以外は良かったです
Overnattede 2 nætter i maj 2024
Svar fra David den 12. maj 2024
Dear Takanari, thank you for your review. I'm deeply sorry for the issues you faced during your stay. If you'd like to discuss this further, please reach out to me directly at reception@royalgardenhotel.co.uk. Thank you for your feedback. Sincerely, David. Royal Garden Hotel – London.

10/10 Fremragende

LEO P.J.

Rejste med partner, Rejste i en gruppe
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
The staff were amazing - from check in to the conceirge to the door men all were exceptional. We loved the piano bar and the restaurant staff and food was top notch! The 9th floor bar had amazing views and cocktails! The room was checked throughout the day as requested for garbage removal and towels and bed turndown. We would highly recommend this hotel.
Overnattede 7 nætter i maj 2024
Svar fra Vilma den 10. maj 2024
Dear Leo,Thank you for taking the time in sharing your good experienced and for staying with us. We are looking forward for your next stay.Kind regards,Vilma

10/10 Fremragende

Neela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Hotel was very clean and the staff were extremely friendly and accommodating. They even advised us that the rooms would be refurbished soon, nonetheless they were spacious and really comfortable!
Overnattede 1 nat i maj 2024
Svar fra David den 8. maj 2024
Dear Neela, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're especially pleased that you enjoyed the service provided by our staff. We can't wait to host you again on your next visit. Warm regards, David. Royal Garden Hotel – London

8/10 Udmærket

John

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A few things were annoying-shampoo & conditioner bottles were impossible to open on 2 mornings. I finally succeeded by immersing them in a cup of boiling water! And paying £4 for a bowl of porridge with blueberries is impossible to understand when the other cereals are included in the breakfast menu!
Overnattede 3 nætter i april 2024
Svar fra David den 7. maj 2024
Dear John, thank you for taking the time to leave us a positive review. I want to extend my sincere apologies for the challenges you encountered during your stay. We take your feedback seriously and are committed to addressing the issues you encountered during your stay at the Royal Garden Hotel in London. Kind regards, David

10/10 Fremragende

Bernward Maria Norbert

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very kind and helpful staff, very good location next to Hydepark.
Overnattede 6 nætter i april 2024
Svar fra Ovini - Guest Service Agent den 3. maj 2024
Dear Ms Norbert,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very kind and helpful, and that you enjoyed our prime location next to Hyde Park.At the Royal Garden Hotel, we strive to provide exceptional service and ensure that our guests have a memorable experience. Your kind words serve as encouragement for our team to continue delivering the highest standards of hospitality.We look forward to welcoming you back on your next visit and exceeding your expectations once again.Kind regards,

10/10 Fremragende

Lisa

Overnattede 1 nat i maj 2024
Svar fra Vilma den 23. maj 2024
Dear Lisa,Thank you for taking the time for leaving us a good reviews and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

10/10 Fremragende

Ping, Redmond

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good overall
Overnattede 1 nat i april 2024
Svar fra Vilma den 2. maj 2024
Dear Ping,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

8/10 Udmærket

Nicky, Brooklyn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Vilma den 22. maj 2024
Dear Nicky,Thank you for taking time for leaving us a good review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Fremragende

LILIANA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My stay at the Royal Palace Hotel was nothing short of wonderful. Situated in a prime and unique location, the hotel boasts not only stunning views but also impeccable service that truly sets it apart. From the moment we arrived, the kindness of the staff and the level of service they provided were exceptional. Despite our flight arriving earlier, the reception staff graciously held our luggage while we ventured out to grab a bite to eat. Upon our return, although our room wasn't ready, they promptly upgraded us to a larger suite overlooking Hyde Park at no extra cost. This gesture, especially considering how exhausted and jet-lagged we were, was incredibly appreciated and set the tone for the rest of our stay. The suite itself was a masterpiece, recently renovated and exuding elegance at every corner. But the real highlight was undoubtedly the view – waking up each day to the picturesque scenery of Hyde Park was simply magical. Every morning, we indulged in breakfast at Origin, where food was varied and delicious, and service was phenomenal. I must give a special mention to Marina, whose exceptional attention to my family at the table made our mornings even brighter. However, it's important to note that every staff member we encountered was equally kind and warm, making us feel truly welcomed and cared for. Needless to say, the Royal Palace Hotel has secured its place at the top of my list for future London adventures. I wholeheartedly recommend it to travelers.
Svar fra David den 11. maj 2024
Dear Liliana, Thank you for your feedback. It sounds like the Royal Garden Hotel truly exceeded your expectations in every aspect! From the attentive staff to the delightful dining experiences and breathtaking views from your room, it seems like every detail was carefully attended to. It's wonderful to hear that the staff were attentive to your requests for room maintenance and turndown service, ensuring your comfort throughout your stay. Thank you for sharing your recommendation! It's clear that the Royal Garden Hotel is a standout choice for travelers seeking luxury, exceptional service, and memorable experiences in London. Warm regards, David

10/10 Fremragende

Gretchen, Wayne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location next to Kensington Park. Clean and elegant
Overnattede 1 nat i marts 2024
Svar fra Ovini - Guest Service Agent den 1. maj 2024
Dear Gretchen,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you enjoyed our prime location next to Kensington Park and that you found our accommodations to be clean and elegant. It's always our goal to provide a comfortable and memorable experience for our guests, and we are delighted that we hit the mark for you. We hope to welcome you back for another wonderful stay in the future!Kind Regards

10/10 Fremragende

Galit

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We would be happy to stay there again. Great location and view of Kensington Park.
Overnattede 2 nætter i april 2024
Svar fra Aleena den 29. apr. 2024
Dear Galit,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location and the views during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another lovely stay!Guest Service AgentAleenaGuest Service Agent

10/10 Fremragende

Leo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent property. Enjoyed my time
Overnattede 3 nætter i april 2024
Svar fra Aleena den 27. apr. 2024
Dear Leo,Thank you for your glowing review!We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

2/10 Forfærdeligt

Yumi

Overnattede 2 nætter i april 2024
Svar fra Ovini - Guest Service Agent den 17. maj 2024
Dear Yumi, Thank you very much for choosing Royal Garden Hotel for your recent trip to Kensington area.We appreciate your feedback and time you have taken to share your thoughts about your stay at our hotel. We are constantly striving to enhance our services, and your insights help us in our efforts to improve. If you would like to share more details about your stay, please do not hesitate to contact us.We are looking forward to welcome you back for a better stay.Kind regards,

10/10 Fremragende

Alisa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The suite was well worth it, gorgeous views and spacious.
Overnattede 3 nætter i april 2024
Svar fra Ovini - Guest Service Agent den 27. apr. 2024
Dear Alisa, We're delighted to hear that you found our suite to be worth every penny! It's wonderful to know that you appreciated the gorgeous views and spacious accommodations. We strive to provide an exceptional experience for our guests, and we're thrilled that we succeeded during your stay. Thank you for your kind words, and we look forward to welcoming you back again in the future!Thank you

10/10 Fremragende

Stuart

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely staff and great location. The aircon needs upgrading.
Overnattede 1 nat i april 2024
Svar fra Ovini – Guest Service Agent den 26. apr. 2024
Dear Stuart,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

8/10 Udmærket

Leslie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would stay here again
Overnattede 3 nætter i april 2024
Svar fra Vilma den 26. apr. 2024
Dear Ms. Leslie,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Fremragende

Alicia

Overnattede 2 nætter i april 2024
Svar fra David den 15. maj 2024
Dear Alicia, thank you for taking the time to leave us a positive review. We're thrilled to hear that you had a fantastic experience during your visit. Warm regards, David. Royal Garden Hotel – London

10/10 Fremragende

KEVIN CHARLES

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
ATTENDED A FUNCTION FOR THE UKCOA IN THE EVENING - FOOD WAS LUKE WARM - YORKSHIRE PUDDINGS & GRAVY WERE BROUGHT TO THE TABLE 15 MINUTES BEFORE THE MAIN COURSE WAS SERVED SO WERE COLD WHICH SPOILT THE MEAL.
Overnattede 1 nat i april 2024
Svar fra David den 22. apr. 2024
Dear Kevin, I want to express our sincere apologies for the concerns you raised in your recent review. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Sincerely, David. Royal Garden Hotel – London

10/10 Fremragende

Nathan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was nice. It was in a nice area as well and very walkable to the underground. We had a problem with our air conditioning in the room and they were quick to get someone to look at it. They bathrooms were nice and the room was very clean.
Overnattede 3 nætter i april 2024
Svar fra Aleena den 22. apr. 2024
Dear Nathan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location, room and the clean bathroom during your stay at the Royal Garden Hotel. We are especially pleased to hear that our team was efficiently able to resolve any issues you faced. We will pass your praises to the relevant departments and they will be more than happy to hear your kind words. We are looking forward to your return stay with us!Royal Garden Hotel AleenaGuest Service Agent

8/10 Udmærket

Tiong Keat

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very helpful staff. Some little things: Shower stall was too small and door didn’t close effectively TV remote didn’t work. Had it changed and still didn’t work. Eventually got it right. Decor on the common areas was ok, but I freely it could have been better.
Overnattede 6 nætter i april 2024
Svar fra David den 22. apr. 2024
Dear Tiong, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. I want to extend my sincere apologies for the challenges you encountered during your stay. Warm regards, David. Royal Garden Hotel – London.

10/10 Fremragende

Rosalinda

Overnattede 3 nætter i april 2024
Svar fra David den 12. maj 2024
Dear Rosalinda, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Your feedback motivates us to continue delivering top-notch experiences. Warm regards, David. Royal Garden Hotel – London

8/10 Udmærket

NORMAN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was in a “Superior”” Rooms are very small and shower is smaller. Breakfast is ok
Overnattede 7 nætter i april 2024
Svar fra David den 22. apr. 2024
Dear Norman, thank you for taking the time to leave us a positive review. We are sorry that the room did not meet your expectations. Thank you for your feedback. Warm regards, David. Royal Garden Hotel – London