Overall the hotel is nice and the room was good. However, the service and cleaning were disappointing.
The floor of our room was dirty with white spots and bits of black plastic scattered all over and the trash can was full when we arrived. We informed the front desk and were told housekeeping would be informed. However, only the trash can was emptied – the floor was still dirty. After a second request at the front desk and no improvement, we gave up, and our floor was extremely dusty during our entire stay.
Not once did housekeeping give us more toilet paper, not even after asking the front desk to let them know that we needed both toilet paper and hand soap. We thus had to get our refills directly from the reception.
Seems like the communication between reception staff and housekeeping is off.
We had a member of staff in the reception roll her eyes at us the second time we asked for our floor to be cleaned after our arrival, even though we believe the bare minimum is a clean room when you arrive. A shame that the cleaning was lacking since the hotel room and the location (close to public transport) of the hotel was great.