Reception
Tjek tilgængelighed

Anmeldelser af Leonardo Hotel London Croydon

3.5 out of 5
Leonardo Hotel London Croydon
Wellesley Road, Croydon, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 461 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 334 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 99 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 55 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 54 af i alt 1003 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

7,8/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Et okay hotel. Rent på værelset. Okay morgenmad men de kunne ikke følge med hvis der blev travlt. Der var ventetid på de fleste ting, og når de fyldte op var der alt for lidt og der var tomt igen efter 1 min. De kom seriøst med 7 skiver ost og 3 halve stykker brie.
Overnattede 7 nætter i december 2023
Svar fra Katerina den 21. jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Duty Manager

10/10 Fremragende

Claus

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt
Dejligt hotel med super beliggenhed tæt på station. God morgenmad - rene værelser og gode senge og glad serviceminded personale. Vores ophold blev bedre end håbet.
Overnattede 2 nætter i december 2023
Svar fra Rasa den 12. dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Management Team

8/10 Udmærket

Steffen tuxen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good location and nice breakfast
Great hotel with very good breakfast with gluten free bread and cereal. Good location for getting quickly to center and Gatwick. We wondered why the towels were replaced each day, even when we didn't place them on the floor. A pity we couldn't get a separate duvet for the double bed, only 1 duvet pr double bed was available. The staff did what they could to give an alternative, some blankets.
Overnattede 3 nætter i maj 2023
Svar fra Loubna Kerrou den 29. maj 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Loubna Kerrou

8/10 Udmærket

Charles

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023
Svar fra Loubna den 7. maj 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Anders

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt. Tæt på London og Gatwick lufthavn
Skønt
Overnattede 1 nat i juli 2022

8/10 Udmærket

Michael

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2022
Svar fra Duty Manager den 30. jan. 2022
Dear Michael, Thank you for your positive review. We hope top welcome you back at Jurys Inn Croydon Soon! Kind Regards, Duty Manager

8/10 Udmærket

Hasina Melina

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i december 2021

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2021

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2021

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2020
Svar fra Duty Manager den 20. sep. 2020
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at Jury's Inn Croydon and also for your comments regarding your stay. I am very happy to read you had a delightful stay with us and hope to see you again in the future. Kind regards, Duty Manager

8/10 Udmærket

Elise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tæt på station. Midt mellem Gatwick og London centrum
Overnattede 1 nat i februar 2020
Svar fra Atanu Bhowmick den 18. feb. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Kenneth

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2020
Svar fra Atanu Bhowmick den 11. feb. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Casper

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt rent og pænt over alt, venligt personale. Eneste negativer der er at sige, som er en meget lille ting er beleggenheden, men der køre tog til London by hele tiden
Overnattede 2 nætter i december 2019
Svar fra Deputy General Manager den 10. jan. 2020
Dear Casper, Thank you for your positive feedback. It was a pleasure to have you as our guest. We look forward to welcome you back at Jurys Inn Croydon. Regards, Atanu Bhowmick

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale
Udemærket til prisen, stille og roligt. Der manglede ind i mellem håndklæder, men det blev hurtigt fixet så snart man henvendte sig.
Overnattede 4 nætter i december 2019
Svar fra Deputy General Manager den 10. jan. 2020
Dear guest, Thank you for your positive feedback. It was a pleasure to have you as our guest. We look forward to welcome you back at Jurys Inn Croydon. Regards, Atanu Bhowmick

8/10 Udmærket

Kenneth

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Glimrende hotel, dog besværliggjort af Fodboldhold som havde stort sikkerhedsopbud med sig.
Overnattede 2 nætter i november 2019
Svar fra Atanu den 5. dec. 2019
Dear Kenneth, Thank you for taking your time to provide a fantastic score of 8 out of 10. The team very much look forward to having the opportunity to welcome you back. Kind regards. Atanu Bhowmick Deputy General Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Væk fra storbyen London. 45 minutter med hurtigtog fra Victory station. Stille og roligt kvarter. Overnattede 4 nætter. Pæne værelser og daglig rengøring. Eget badeværelse.
Overnattede 5 nætter i september 2019
Svar fra Jurys Inn London Croydon Team den 19. sep. 2019
Mange tak for din anmeldelse af vores ejendom. Det glædede mig, at du havde en fornøjelig oplevelse, og jeg håber at byde dig velkommen tilbage i den ikke så fjerne fremtid.

10/10 Fremragende

Carol

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Jay

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I recently stayed at the Leonardo Hotel in East Croydon and overall, I had a positive experience. The location was very convenient, just a short walk from the train station, which was perfect for travel to London. The staff at the reception were friendly and check-in was smooth. My room was comfortable and clean, with all the necessary amenities for a pleasant stay. The breakfast buffet offered a good selection of hot and cold dishes, and the quality of the food was good. Although there were some minor downsides, such as the room's soundproofing, I would still recommend the Leonardo Hotel for its convenient location, friendly staff, and comfortable accommodations.
Overnattede 4 nætter i april 2024
Svar fra Brooke den 24. maj 2024
Dear Jan,Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better.It's always a pleasure knowing our guests had a wonderful stay with us. And I do hope you find the opportunity to visit us all again in the near future. I will pass on your wonderful review to the team and I am sure they will be thrilled as I am to know you had an enjoyable stay.We hope to welcome you back again soon!Kind regards,Brooke,Front Office Supervisor.

10/10 Fremragende

Catherine, Leigh-on-Sea

Rejste med partner, Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really friendly check in staff. Room was really spacious with a fridge. Nice bar and patio area (albeit overlooking a main road). A few bits could be improved; soap dispensers weren't clean and a bit dusty all round, but would stay again.
Overnattede 1 nat i maj 2024
Svar fra San den 15. maj 2024
Dear Catherine,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you found our check-in staff really friendly and enjoyed the spacious room with a fridge, as well as our bar and patio area.We apologize for the oversight with the soap dispensers and the dust. We take cleanliness seriously and will address this with our housekeeping team to ensure improvements are made.We appreciate your comments and look forward to welcoming you back for an even better stay in the future.Best regards,Duty Manager

8/10 Udmærket

Fabio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
High level considering the price. Far from London center but well connected by train
Overnattede 3 nætter i maj 2024
Svar fra Duty Manager den 14. maj 2024
Dear Fabio,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found Leonardo Hotels Croydon to offer good value for the price. While we may be located a bit further from the London city center, we're glad that you found our hotel to be well-connected by train, providing convenient access to the city.Your satisfaction is important to us, and we're delighted that you had a positive experience overall. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,

10/10 Fremragende

Simon

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Leonardo Hotel is always a great go to when off to England. Convenient for Gatwick Airport, East Croydon train station and Central London. Sad to see what Croydon has become, Leonardo is safe and always welcoming.
Overnattede 3 nætter i maj 2024
Svar fra Katerina den 13. maj 2024
Dear Simon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

2/10 Forfærdeligt

Morgan

Overnattede 1 nat i februar 2024
Svar fra San den 5. maj 2024
Dear Morgan,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Heel aardig en behulpzaam personeel
Overnattede 2 nætter i april 2024
Svar fra San den 5. maj 2024
Dear Maria,Thank you for your kind words! We're delighted to hear that you found our staff very nice and helpful during your stay. Providing excellent service is our top priority, and we're glad we could make your experience enjoyable.We hope to welcome you back soon!Best regards,Duty Manager

8/10 Udmærket

Michael

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Staff didn’t inform me that I could receive a £6 reduction of my parking fee. I consequently ended up paying the full price – £18 per day.
Overnattede 3 nætter i april 2024
Svar fra Katerina den 27. apr. 2024
Dear Michael,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

8/10 Udmærket

Jason

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was all types of restaurants options around
Overnattede 1 nat i april 2024
Svar fra Katerina den 27. apr. 2024
Dear Jason,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Udmærket

serge

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good value
Overnattede 3 nætter i marts 2024
Svar fra Katerina den 13. maj 2024
Dear Serge,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Katerina

10/10 Fremragende

Newton Aloysius

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room is very clean, Very close to the public transport. Staff s are very polite and friendly.
Overnattede 2 nætter i april 2024
Svar fra Katerina den 17. apr. 2024
Dear Newton,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Udmærket

Stephen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bed was very comfortable. Lifts were a bit slow - waited quite a long time for a lift at checkout time.
Overnattede 1 nat i april 2024
Svar fra San den 5. maj 2024
Dear Stephen,Thank you for sharing your experience with us. We're delighted to hear that you found the bed very comfortable during your stay. However, we apologize for any inconvenience caused by the slow lifts, especially during checkout time. Your feedback is valuable to us, and we will address this issue with our team to improve our service efficiency.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,Duty Manager

10/10 Fremragende

Colin

Overnattede 1 nat i marts 2024
Svar fra Katerina den 16. apr. 2024
Dear Colin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fremragende

Jason

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Duty Manager den 2. apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fremragende

Lord Khilan J

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was very spacious and so quiet I didn't hear any noise at all. The bed was comfortable and the bar was nice area to sit and relax.
Overnattede 1 nat i marts 2024
Svar fra Duty Manager den 2. apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 4 nætter i januar 2024
Svar fra Katerina den 6. mar. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Udmærket

KIERAN, London

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel in easy walking distance of East Croydon station. Very friendly receptionist checked me in. Lovely comfortable bed. Really nice that there was a fridge in the room.
Overnattede 1 nat i februar 2024
Svar fra San den 5. mar. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Udmærket

Bethan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a good price in a good location
Overnattede 2 nætter i marts 2024
Svar fra San den 5. mar. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Duty Manager

8/10 Udmærket

Patrick

Forretningsrejsende
Synes godt om: Rengøring, service og personale
A little long in the tooth, but great staff, smooth Expedia check in and walking distance to the train stop.
Overnattede 1 nat i februar 2024
Svar fra Katerina den 3. mar. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

4/10 Dårligt

Julie

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was freezing cold. Couldn’t sit in the bar as it was so cold. I asked for a portable heater 3 times but was told that there wasn’t any available. I was also unable to shower as it pointed straight down to the drain so couldn’t stand underneath When I asked why there wasn’t any SOOO in the room I was told they were out of stock.
Overnattede 1 nat i marts 2024
Svar fra Katerina den 3. mar. 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

8/10 Udmærket

Wayneworth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Sort of convenient to Central London and a Lot cheaper to stay.
Overnattede 8 nætter i februar 2024
Svar fra Katerina den 28. feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

4/10 Dårligt

Salvatore

Overnattede 2 nætter i februar 2024
Svar fra Duty Manager den 2. apr. 2024
Dear Salvatore,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

10/10 Fremragende

Siobhan

Overnattede 1 nat i februar 2024
Svar fra Katerina den 18. feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fremragende

Malundama

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Très belle hôtel situé à quelque pas de la gare de Croydon
Overnattede 1 nat i januar 2024
Svar fra Katerina den 6. feb. 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Duty Manager

8/10 Udmærket

Graham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Katerina den 4. feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fremragende

Helen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
wonderful great staff always will stay again.
Overnattede 3 nætter i januar 2024
Svar fra Katerina den 4. feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fremragende

Anthony

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra San den 18. feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fremragende

Andy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Katerina den 31. jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Duty Manager

10/10 Fremragende

KING WAH

Overnattede 2 nætter i januar 2024
Svar fra Katerina den 31. jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Udmærket

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Worked for me
No problems. The bath safety is an issue. Slippery tub and no adequate grab bars. Scrap the tub and simply use a walk in shower. Easier and safer. Restaurant staff are excellent and helpful 100%. How about a few early access rooms for those of us flying in overnight from N America. Waiting until 3:00 is a rea downer -- even for a reasonable comfortable room. Had forgotten how cold English hotels can be!
Overnattede 3 nætter i januar 2024
Svar fra San den 18. feb. 2024
Dear Peter,Thank you for sharing your feedback. We're glad you had a positive experience with our restaurant staff. Regarding bath safety, we offer non-slip bath mats upon request for your convenience.For early check-in, we understand the importance, and while we do accommodate it based on availability, a fee of 10 per hour applies. We appreciate your understanding and look forward to the opportunity to welcome you back.Best regards,Duty Manager

2/10 Forfærdeligt

Salvatore

Overnattede 2 nætter i januar 2024
Svar fra Duty Manager den 2. apr. 2024
Dear Salvatore,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Clean and comfortable but poor attitude
Overall the quality of the hotel was fine, room was in good condition and breakfast quality good. The reception staff however were disinterested and unhelpful. On arrival I was waiting behind a lady who I thought was a disgruntled staff member remonstrating with the two receptionists. Only when another staff member approached reception and saw me waiting did he then point out to the staff I was there and it transpired all of the people at reception were employees they had just opted to make me wait whilst they continued their argument/conversation.
Overnattede 1 nat i januar 2024
Svar fra Katerina den 25. jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

10/10 Fremragende

Sonja

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location, very easy to travel by train from Gatwick airport. Everything was good and we all were very satisfied.
Overnattede 3 nætter i januar 2024
Svar fra Katerina den 21. jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fremragende

Md Kudrat

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Katerina den 21. jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager