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Anmeldelser af Holiday Inn London - Sutton, an IHG Hotel

4 out of 5
Holiday Inn London - Sutton, an IHG Hotel
Gibson Road, Sutton, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 270 af i alt 710 anmeldelser" "
Bedømmelse på 8 − Udmærket. 288 af i alt 710 anmeldelser" "
Bedømmelse på 6 − Okay. 88 af i alt 710 anmeldelser" "
Bedømmelse på 4 − Dårligt. 40 af i alt 710 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 24 af i alt 710 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Peter

Overnattede 1 nat i oktober 2023
Svar fra Denise den 14. nov. 2023
Dear Peter,Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

8/10 Udmærket

Verificeret rejsende

Synes ikke om: Rengøring
Beskidt, men fint til prisen.
Fint til prisen, men meget beskidt værelse. Morgenmad var fin. Spa+gym var godt.
Overnattede 3 nætter i februar 2023
Svar fra Denise den 9. apr. 2023
Thank you so much for leaving us with your comments and feedback following your stay, it really is appreciated and the team will be thrilled to see the scores you have given us! Hope to see you back at the hotel soon!

4/10 Dårligt

Ramona

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, værelsets komfort
Overnattede 1 nat i februar 2023
Svar fra Denise den 9. apr. 2023
Thank you for completing a review following a visit to our hotel. We can see by your feedback that we did not deliver the great experience that our guests have come to expect here at Sutton and for that we are very sorry. We do hope this particular visit will not prevent you from trying us again in the future, and would welcome any further feedback directly.

10/10 Fremragende

Anbreen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i juli 2022

8/10 Udmærket

Lori

Synes godt om: Service og personale, faciliteter
This hotel was okay. Not up to the standards I expect from the Holiday Inn. The carpet in my room and the walkways definitely need to be replaced. The tile in the bathroom was sloppily patched. I didn’t request room cleaning because the room cleaner took the garbage and changed out the towels. However I wanted the bedding changed. I had gotten blood on the sheets and pillowcases from an injury. The bed was made but not changed. I figured if this is normal cleaning I can do it myself. I didn’t request service again. The dining area had a wonderful buffet breakfast and the dinners were delicious. I had the same waitress each time and she was very accommodating. I don’t remember her name but she was serving every evening I ate there. Other than these few items my stay was just fine. If you want luxury then find another hotel.
Overnattede 9 nætter i maj 2024

10/10 Fremragende

Edwin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel and staff were amazing! Easy check in, super helpful and provided lots of options and information to us. Would definitely book again.
Overnattede 1 nat i maj 2024
Svar fra Nicole den 21. maj 2024
Dear Edwin,Thank you for leaving a review following your stay with us, we are very pleased to see you had a great stay, i will be sure to share your great review with the team! We hope to welcome you back in the future.

8/10 Udmærket

Brittany

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was really good. No faults with room or service. The only thing i would say is parking. When i booked it said free parking, however on arrival it is no longer free! You are charge £12 a day. Just for others to be aware of. Apart from that it was a lovely stay.
Overnattede 1 nat i maj 2024
Svar fra Nicole den 20. maj 2024
Dear Brittany,Thank you for leaving us with a review following your stay, we are glad you enjoyed staying with us. We hope to welcome you back soon.

10/10 Fremragende

Editha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Early check-in was possible. AC in the first room didn't work. Tried straight away to fix it. When it wasn't possible got amother room without hesitation. Very friendly staff all around
Overnattede 1 nat i maj 2024
Svar fra Nicole den 20. maj 2024
Dear Editha,Thank you very much for leaving us with a review, we are glad you enjoyed your stay, i will be sure to let the team know of your great review. We hope to welcome you back in the future.

8/10 Udmærket

Harry

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Just stayed one night for a 70th birthday party nearby , very conveniently situated for us. Found the hotel clean and tidy, and the staff were polite and helpful
Overnattede 1 nat i maj 2024
Svar fra Nicole den 17. maj 2024
Dear Harry,Thank you for leaving us with your feedback after your stay, we are very pleased to see you had a great stay with us, we will be sure to share your great score and review with our team, we hope to welcome you back to Sutton soon!

8/10 Udmærket

Wong

Overnattede 2 nætter i maj 2024

6/10 Okay

darren

Overnattede 1 nat i maj 2024

10/10 Fremragende

annkristine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very helpful and we were able to check in early, friendly staff, good breakfast, will stay again
Overnattede 1 nat i april 2024
Svar fra Nicole den 29. apr. 2024
Dear Annkristine,Thank you for leaving us a great review, we are thrilled to see you had a great stay with us, we take all reviews on board! We hope to welcome you back very soon.

10/10 Fremragende

Raju, Aberdeen

Overnattede 2 nætter i april 2024
Svar fra Nicole den 7. maj 2024
Dear Raju,Thank you for leaving a review after your stay with us. We are glad you enjoyed your stay and we hope to welcome you back in the future.

8/10 Udmærket

Anthony

Overnattede 1 nat i april 2024
Svar fra Nicole den 29. apr. 2024
Dear Anthony,Thank you for filling out a review for the Holiday Inn Sutton. We will be sure to share your great score with the team! We hope to welcome you back very soon.

8/10 Udmærket

Sion

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely lobby and breakfast area.
Overnattede 1 nat i marts 2024
Svar fra Nicole den 4. apr. 2024
Dear Sion,Thank you so much for taking the time to complete a review of our hotel, its great to see you enjoyed your stay with us and we hope to welcome you back to Sutton very soon!

8/10 Udmærket

Hema

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i marts 2024
Svar fra Nicole den 4. apr. 2024
Dear Hema,Thank you for filling out a review, we will be sure to share your great score with our team! We hope to see you again very soon.

10/10 Fremragende

Can

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was great hotel and facilities but spa facilities was not working which was frustrating as it was the main reason I booked this hotel for
Overnattede 1 nat i marts 2024
Svar fra Nicole den 25. mar. 2024
Dear Can,Thank you for leaving a review for the Holiday Inn Sutton, we are very sorry that on the given date you came the spa facilities were out of order, we hope to welcome you back in the near future so you are able to experience the hotel to its full potential,Thank you,

10/10 Fremragende

Alexandru

Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
At checkin my family and I were greeted by a polite wonderful gentleman who gave the kids some arts and crafts presents which kids really liked. He answered all questions we had and was very helpful especially in organising the cot bed for my 3y.o. daughter which was free of charge. The room was reasonably clean, we had clean towels, soap,shower gel, shampoo, toilet paper available. Bed sheets clean straight and white (no stains and smelled fresh), we had tea and coffee available in room but we didn’t use it, we had iron,iron board, hair dryer available which we didn’t hope we would. There was some road noise audible at night when sleeping and the room was kinda cold during night as I couldn’t get the aircon to work and warmup the room. Swimming pool was available until 21:00 (last entry 20:30) and the shopping street restaurants were within walk distance as well as the rail station. Breakfast buffet was free for kids and for 2 adults they charged £20, so very good value for money, food fresh, tasty and plenty to choose from, plenty of refreshments and fruits to choose from as well. Both kitchen and hotel were kind,respectful and helpful. Parking was £12 for 24 hours and you can prolong it via your phone using the parking code for as long as you need. All in all was a wonderful experience. We almost felt at home there.
Overnattede 1 nat i marts 2024
Svar fra Nicole den 20. mar. 2024
Dear Alexandru,Thank you for leaving a review for the Holiday Inn Sutton, we are very glad you enjoyed your stay with us and we hope to welcome you back very soon,Thank you

8/10 Udmærket

Michelle

Overnattede 1 nat i februar 2024
Svar fra Nicole den 20. mar. 2024
Dear Michelle,Thank you for leaving a review for the Holiday Inn Sutton, we hope to welcome you back in the near future,Thank you

8/10 Udmærket

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Nicole den 25. mar. 2024
Dear Sarah,Thank you for leaving a review for the Holiday Inn Sutton, we hope to welcome you back in the near future.Thanks,

8/10 Udmærket

Pauline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Nicole den 25. mar. 2024
Thank you for leaving a review for the Holiday Inn Sutton, we hope to welcome you back in the future.

8/10 Udmærket

Lars

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Sutton
Overnattede 2 nætter i februar 2024
Svar fra Denise den 18. feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

6/10 Okay

Hayley

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2024
Svar fra Denise den 18. feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

8/10 Udmærket

Aderemi

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Denise den 18. feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

6/10 Okay

David

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
OK but dated
The hotel is ok and clean but the decor a bit tired in places and the parking very expensive and not included in the stay price
Overnattede 2 nætter i januar 2024
Svar fra Denise den 18. feb. 2024
Thank you very much for taking the time to give us your feedback, it is most appreciated. We can see that we didn’t quite get it right for your visit this time but can assure you that your feedback will be shared with the relevant departments for action. Take care and hope to see you again in the near future!

8/10 Udmærket

sakura

Overnattede 9 nætter i januar 2024
Svar fra Denise den 18. feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

6/10 Okay

Joao, Aurora

Overnattede 1 nat i januar 2024
Svar fra Denise den 18. feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

2/10 Forfærdeligt

Erick

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Holiday Inn London –Sutton IHG Hotel. We booked a couple nights at Holiday Inn London, through Expedia and OMG what a mistake. This place is a dump & worse than Motel 6 in America. Not even a homeless will enjoy staying at this place. It was a humiliating experience. The place is outdated and dirty and lacking required daily maintenance. The worst part was that the first day we got stuck in the shower without running water. We couldn’t even shower…. No kidding!!! We notified staff in three different occasions, and they did not assist at all. We waited for more than two hours to no avail, and they didn’t even have the courtesy to notify us of the issue. Moreover, as tourists, we lost money for bookings for that day in London. In the name of justice… the least they could do is refund the money that was paid for that horrible stay and offset the losses to compensate the troubles and losses as we lost the other travel and amenities bookings. Stay away from Holiday Inn London –Sutton IHG Hotel…or, do it at your own risk!
Overnattede 2 nætter i december 2023

10/10 Fremragende

Olayinka

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Denise den 18. feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

8/10 Udmærket

Eleni

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Denise den 18. feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

10/10 Fremragende

Sherlene

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
HONORARY HOLIDAY INN HOTEL 🏨 of exception. Ravishing rooms. Superb staff members 👏 and exceptional employees 👏 Jovial Jacuzzi of thriving therapy & Glorious gym 🏋️‍♀️ facilities ! Restaurant with Brill breakfasts, legendary lunches and divine ✨️ meals of marvel ! A wealth of marvellous management & charming qualities in ALL aspects of this royal residence! Bountified Blessings 🙌 for EVERYONE ! Sherlene Adolphe
Overnattede 1 nat i januar 2024
Svar fra Denise den 18. feb. 2024
Thank you for filling out a review, we’ll be sure to share your great score with our team! We hope to see you again soon!

8/10 Udmærket

jason

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good but exspensive
Hotel was nice and convenient , clean room and facilities were good , however £4 for a diet coke and nearly £ 9 for a large glass of house red i found to be very exspensive,
Overnattede 2 nætter i januar 2024
Svar fra Denise den 18. feb. 2024
Thank you so much for choosing to leave us with a review of our hotel and for your comments regarding the different aspects of your visit. Your feedback such as your comments that refer to the beverage prices, which are on a par with other hotels in the area, will prove very useful in our work towards improving our guest experience.”

2/10 Forfærdeligt

Razvan

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Denise den 18. feb. 2024
We would like to thank you for leaving us a review of our hotel, although we were of course concerned to see that clearly, we did not meet your expectations on this occasion and for that we are very sorry. We promise that your feedback will be taken on board when planning on how we improve our guest experience here at Sutton.

10/10 Fremragende

Abdelmelek

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
Très bon accueil le personnel est très aimable. Le service au top
Overnattede 3 nætter i december 2023
Svar fra Denise den 18. feb. 2024
Thank you for filling out a review, we’ll be sure to share your great score with our team! We hope to see you again soon!

8/10 Udmærket

Naim

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Denise den 18. feb. 2024
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

10/10 Fremragende

Paulette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Weekend break
Overnattede 2 nætter i december 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good value for money
Comfortable hotel room for a short stay. Good value for money with extras (complimentary pool/gym access).
Overnattede 2 nætter i december 2023

8/10 Udmærket

N

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Clean, breakfast had a good variety. Rooms were clean although the bathroom was slightly outdated. Overall would recommend
Overnattede 1 nat i december 2023

10/10 Fremragende

Kathleen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Happy face
Weekend away
Overnattede 2 nætter i december 2023

2/10 Forfærdeligt

Noel

Overnattede 1 nat i december 2023
Svar fra Denise den 18. feb. 2024
We would like to thank you for leaving us a review of our hotel, although we were of course concerned to see that clearly, we did not meet your expectations on this occasion and for that we are very sorry. We promise that your feedback will be taken on board when planning on how we improve our guest experience here at Sutton.

10/10 Fremragende

Bobby

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

8/10 Udmærket

Farzana

Overnattede 1 nat i december 2023

8/10 Udmærket

sonia

Rejste med familie
Synes godt om: Rengøring, service og personale
Precioso hotel con habitaciones para reformar
Las instalaciones, bar, lobby, pisicna y gimnasio estan muy bien. Las habitaciones son muy antoguas, necesitan una reforma completa...muy justita la habitación en comparacion con las instalaciones del hotel
Overnattede 3 nætter i december 2023

8/10 Udmærket

Ed

Overnattede 1 nat i december 2023

4/10 Dårligt

Udeme

Overnattede 1 nat i december 2023

10/10 Fremragende

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023

10/10 Fremragende

Martin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023

8/10 Udmærket

Samantha

Rejste med familie
Synes godt om: Service og personale, værelsets komfort
Nice stay overall
Overall we had a good stay. A little dated hotel / room. Beds were comfortable. Wish we had more movie options to watch. Dining area tables could have been a little cleaner. Parking charges need to be clearer on site as we had to pay £24 which shocked me.
Overnattede 2 nætter i november 2023

10/10 Fremragende

dorizon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Denise den 14. nov. 2023
Dear Dorizon,Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

10/10 Fremragende

Michel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Denise den 14. nov. 2023
Dear Michel,Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!