Bar (på overnatningsstedet)

Anmeldelser af Copthorne Tara Hotel London Kensington

4 out of 5
Copthorne Tara Hotel London Kensington
Scarsdale Place, Kensington, London, England

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 827 af i alt 2732 anmeldelser" "
Bedømmelse på 8 − Udmærket. 839 af i alt 2732 anmeldelser" "
Bedømmelse på 6 − Okay. 495 af i alt 2732 anmeldelser" "
Bedømmelse på 4 − Dårligt. 311 af i alt 2732 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 260 af i alt 2732 anmeldelser" "

7,6/10

Rengøring

7,6/10

Service og personale

7,2/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

7,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Stine Dalsgaard

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good place
Overnattede 4 nætter i februar 2024
Svar fra AJ den 18. mar. 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

8/10 Udmærket

Steen-Erik

Rejste med familie
Synes godt om: Værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I det hele taget et godt opholdssted god service personalet er imødekommende og serviceminded
Overnattede 5 nætter i februar 2024
Svar fra Elvira Anushkevich den 18. feb. 2024
Kære Steen-Erik,Tusind tak for dit ophold hos os på Tara Copthorne London og for at dele dine oplevelser med os.Vi er glade for at vide, at dit ophold var behageligt.Mange tak for at supplere vores personale. Det er med stor glæde, at vi vil videregive dine komplimenter til vores team.Vi håber inderligt at byde dig velkommen tilbage igen i fremtiden.Med venlig hilsen,Elvira AnushkevichVærelsesafdelingsleder

4/10 Dårligt

frank

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
2-stjernet hotel maskeret som 4-stjernet.
God og rolig beliggenhed i Kensington. Tæt på metro, shopping og spisesteder. Men når det er sagt, så lever hotellet langt fra op til de 4 stjerner! Værelset var slidt, nusset og gammeldags. Der var tykke tæpper på gulvet og alt for mange møbler i rummet. Ingen lydisolerede vægge og et badeværelse, som var lappet med akrylfuge. Vi prøvede at fylde badekaret. Efter 20 min. var kun 1/3 vand i karet. Til trods for der på et skilt på væggen stod “hold øje med vandet, når karet fyldes. Det bliver fyldt op på to minutter”.
Overnattede 2 nætter i februar 2024
Svar fra Elvira Anushkevich den 13. feb. 2024
Kære hr. Frank,Tusind tak for dit ophold hos os på Copthorne Tara London og fordi du tog dig tid til at dele din oplevelse.Din feedback er meget vigtig for os.Vi vil gerne forsikre dig om, at vi tager alle de nødvendige skridt for at sikre vores gæsts tilfredshed, men ved denne lejlighed er vi skuffede over at finde ud af, at dine forventninger ikke blev opfyldt.Vi er virkelig glade for at vide, at hotellets beliggenhed var praktisk for dig, men det er meget skuffende at høre, at du ikke kunne lide indretningen af værelset. Alle vores værelser er udstyret med de samme standardmøbler og faciliteter for at sikre, at vores gæst får det mest behagelige ophold. Med hensyn til problemet, som du har oplevet med at fylde badekarret op med vand, er vi kede af at høre, at du måtte vente, men vi vil gerne forsikre dig om, at det allerede er rettet til vores maskinchef og løst.Vi håber inderligt at byde dig velkommen tilbage i fremtiden for at genoprette din tro på vores sædvanlige Copthorne-service, og hvis du beslutter dig for at vende tilbage til London, bedes du kontakte mig direkte på elvira.anushkevich@milleniumhotels.co.uk, og jeg vil være personligt passer dit ophold.Med venlig hilsen,Elvira AnushkevichVærelsesafdelingsleder

8/10 Udmærket

Runi

Synes godt om: Værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra AJ den 18. mar. 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

6/10 Okay

Christian

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023

8/10 Udmærket

Camilla

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i november 2023

10/10 Fremragende

Maya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God ren hotel. Centralt placeret tæt på metro.
Overnattede 4 nætter i oktober 2023

8/10 Udmærket

Kristoffer

Synes godt om: Rengøring
Synes ikke om: Service og personale
Find a place that takes emergencies seriously
Checkin in was my first bad experience here. My name is very common, but my first name is spelled with a K rather than the normal C. I forgot to mention this at check.in, which prompted the receptionist to be very strict with me, when he did not immediately find me in the system. We had booked a superior room, and we where quite surprised to find that the bed was a very small queen sized bed. Other that that, the room was ok. On the second evening, the firealarm rang. We proceeded to go down the fire staircase, from the ninth floor to the ground floor. The door at the end of the stairs could hardly open, and the exit was not lit, and seemed to go into a very dark yard. No one else was there, so we went into the hotel, to find the reception and the main entrance. Here we were met by - well nothing other - than "business as usual". I had to stand in line to the reception, to get a receptionist to tell me that it had been; "sorry it was just another false alarm" Lets just say, I had a hard time sleeping after this experience, and I will never stay here again, after experiencing suck a lack of response to a firealarm. This is how people get killed in fires...
Overnattede 2 nætter i oktober 2023

8/10 Udmærket

Carsten

Rejste med familie
Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i oktober 2023

6/10 Okay

Anja

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The room need a makeover, its old and not modern. The reception is modern but not the rooms and hallways. The elevator is complicated, it takes time to get a elevator og sometimes you have to stay in row to get one.
Overnattede 3 nætter i oktober 2023

8/10 Udmærket

Cherry

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good standard all round. We could have done with reading lamps, but otherwise fine Easy to get around London from here. This was our second stay.
Overnattede 2 nætter i august 2023
Svar fra Ben Kim, General Manager den 16. aug. 2023
Dear Cherry Thank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad to hear you had a comfortable stay with us and I do hope we have the opportunity to welcome you back in the near future Best regardsBen Kim, General Manager

10/10 Fremragende

Karl

Overnattede 2 nætter i juni 2023
Svar fra Ben Kim, General Manager den 29. jun. 2023
Dear KarlThank you for your feedback on your recent stay at the Copthorne Tara Hotel. I am glad to hear you had a comfortable stay and I hope we can welcome you back in the near future Best regardsBen Kim, General Manager

6/10 Okay

Anders

Forretningsrejsende
Tæt på Metro
Ligger lige op ad togbanen. Giver lidt støj. Trænger til gennemgribende renovering, men Ok til prisen. Lang kø ved morgenmaden. Ok rent. Tæt på Metro. Hyggeligt kvarter.
Overnattede 3 nætter i marts 2023
Svar fra Best regards Ben Kim, General Manager den 20. mar. 2023
Dear AndersThank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad to hear overall you had a comfortable stay with us and I do hope we have the opportunity to welcome you back in the near future We are committed to continuously improving both our service and guest facilities and we have recently refurbished a large proportion of our room inventory however as I am sure you can appreciate our size does mean it is hard to refurbish 833 bedrooms all at once, as a consequence we operate a continuous improvement strategy and aim to resolve any issues as promptly as we can. Being located conveniently only 2 minutes from High Street Kensington tube station does provide some challenges with some of our rooms overlooking the train tracks. We do everything we can to reduce the impacts of this including having thick double glazing on these rooms Best regardsBen Kim, General Manager

10/10 Fremragende

Carsten

Overnattede 2 nætter i december 2022
Svar fra Ben Kim, General Manager den 5. jan. 2023
Dear CarstenThank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad to hear you had a comfortable stay with us and I do hope we have the opportunity to welcome you back in the near future Best regardsBen Kim, General Manager

8/10 Udmærket

Werner

Overnattede 4 nætter i december 2022

8/10 Udmærket

Randi

Overnattede 3 nætter i november 2022

6/10 Okay

Inge M.

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
V. ankomst var receptionisten meget usikker og sørgede ikke for at give kvittering, fortælle om morgenmad og var usikker på hvor morgenmad var. Vi havde problemer med vores naboer, og receptionen var om natten længe om at svare eller svarede slet ikke ved opringning - dette skete 2 gange om natten. Morgenmaden var den samme alle 4 dage. Værelset var ok, men man kunne høre alt fra naboerne…☹️ Beliggenheden var god og tæt på tuben.
Overnattede 4 nætter i november 2022

8/10 Udmærket

Søren

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i oktober 2022
Svar fra Ben Kim, General Manager den 30. okt. 2022
Dear SorenThank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad to hear you had a comfortable stay with us and I do hope we have the opportunity to welcome you back in the near future Best regardsBen Kim, General Manager

8/10 Udmærket

Annie

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i september 2022
Svar fra Ben Kim, General Manager den 20. sep. 2022
Dear AnnieThank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad to hear you had a comfortable stay and I hope we can welcome you back in the near future Best regardsBen Kim, General Manager

8/10 Udmærket

Hanne, Asnæs

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stort hotel med et godt personale.
Overnattede 2 nætter i august 2022
Svar fra Ben Kim, General Manager den 15. aug. 2022
Dear Hanne Thank you for your feedback on your recent stay at the Copthorne Tara Hotel I am glad to hear you had a comfortable stay and I hope we can welcome you back in the near future Best regards Ben Kim, General Manager

6/10 Okay

Søren

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
God beliggenhed Hotellet er meget slidt
Overnattede 3 nætter i maj 2022

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel til weekend i London
Dejligt hotel til en weekend i London. Nemt at komme til og fra.
Overnattede 1 nat i november 2021

8/10 Udmærket

Lloyd, Oakland Park

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Well located, somewhat old but clean and comfy hotel. Good breakfast and a decent hotel gym
Overnattede 2 nætter i maj 2024

8/10 Udmærket

thomas

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i maj 2024

4/10 Dårligt

John

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Location is good but this hotel is very tired and dirty. The check in took 20 minutes and at first I thought my room was an emergency room but my colleague had a similar impression. The bathroom was not very clean, the furnishings were tired, stained and chipped. The bed on the other hand was very comfortable so not all bad.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Lynette

Rejste med familie
Overall a very good stay we have been coming here for 5 years now and notice it is getting a little tired
Overnattede 3 nætter i maj 2024

4/10 Dårligt

Clément

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Le personnel à notre arrivée n’était pas des plus aimable. Les photos sur le site sont trompeuses. Nous avions réservé une chambre avec un lit double. Nous nous sommes retrouvés avec deux lits simples rapprochés. Il y avait deux têtes de lits de lits simples et non une correspondant à un lit double. L’un des deux avait donc « la tête dans les boutons électriques ». La réponse de l’hôtel a été de nous indiquer qu’il n’y avait plus de chambres dans tout l’hôtel correspondant à la photo présente sur leur site. Et qu’à notre soucis de boutons électriques la seule solution était d’enlever les lumières. La douche était quand à elle bruyante. Dès que nous voulions de l’eau chaude, un bruit sourd se faisait ressentir. Par ailleurs le thermostat de l’hôtel semblait déréglé (à la place de l’eau froide nous avions de l’eau chaude). Point optionnel : l’hôtel a besoin d’un bon coup de rafraîchissement.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Akop

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A very short walk away from the busy streets. Loved the peace and quiet. It was a small hidden gem. If you are from the USA, image a decent motel. Very clean and simple. A 24 hour self check out mini store with essential items.
Overnattede 3 nætter i maj 2024

6/10 Okay

Christine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Rooms are beginning to look a little frayed. If you’re fond of sleep this may not be the place for you as there is zero soundproofing between rooms.
Overnattede 1 nat i maj 2024

4/10 Dårligt

stephen

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Having stayed here many times years ago, it was disappointing to find it looking so 'tired' The only things up to scratch were the lifts.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Charles

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s the only place to stay in London that is convenient to everything
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Ron

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring
Good stay. Wish we had breakfast included
Overnattede 8 nætter i maj 2024

10/10 Fremragende

Phil

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Excellent
Overnattede 1 nat i maj 2024

10/10 Fremragende

Philip

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent

8/10 Udmærket

Jessi-Marie

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Will stay again. Very comfortable
Overnattede 3 nætter i maj 2024

10/10 Fremragende

William

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy to get into london
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Busra

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Vriendelijk personeel, goede ligging en netjes hotel maar wel toe aan een renovatie...
Overnattede 2 nætter i maj 2024

6/10 Okay

Yoshiko

Synes ikke om: Service og personale, faciliteter
早朝から従業員が廊下で歌っていてうるさい。 ベッドメイキングで8:00に起こされた。 大きいホテルなのに隣の部屋の音が聞こえる。 部屋やバスルームは広くて使いやすい。 自分以外の髪の毛がカーペットについてる。 ホテルから買出し行くのに時間がかかる。 部屋のお湯が出なくて、次の日までシャワーできなかった。バスタブに入りたくて選んだから、親が出ないなら意味ない。
Overnattede 2 nætter i maj 2024

6/10 Okay

Tom

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Lifts take forever.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Shaheenah

Synes godt om: Service og personale
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Kevin, Edmonton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved how close the hotel is to so many amenities and public transportation. Very comfortable room and outstanding staff.
Overnattede 10 nætter i april 2024
Svar fra AJ den 14. maj 2024
Dear Kevin,Thank you for taking the time to share your positive experience with us on Expedia.We are delighted to hear that you enjoyed your stay with us and found our hotel conveniently located near amenities and public transportation. Providing comfortable accommodation and outstanding service to our guests is our top priority, and we are thrilled that we were able to meet your expectations in this regard.Your kind words are greatly appreciated and will be shared with our team.We look forward to welcoming you back to Copthorne Tara Hotel in the future.Kind regards,AJ, Copthorne Tara Team

10/10 Fremragende

Roger

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Can’t fault it.
Overnattede 1 nat i maj 2024
Svar fra AJ den 14. maj 2024
Dear Roger,Thank you for leaving us a 5-star review on Expedia.We are thrilled to hear that you had a faultless experience during your stay with us. Providing exceptional service and comfort to our guests is our priority, and we are delighted that we succeeded in meeting your expectations.We appreciate your positive feedback and hope to have the pleasure of welcoming you back to Copthorne Tara Hotel in the future.Kind regards,AJ, Copthorne Tara Team

4/10 Dårligt

Ipek

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Otel is very big and the location is great. But i will not coming back because: 1. Staff I checked in with was not helpful at all. He just tried to get rid of me asap. 2. Room was so old. Aircon was not cooling the room at all. The room was boiling. 3. Bathroom was really old. Bathtub was so old that inside was full of yellow marks. Sealing was terrible when showering it flooded. Toilet flush was from first ages. Overall, i only liked the location.
Overnattede 2 nætter i maj 2024
Svar fra AJ den 12. maj 2024
Dear Ipek,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel's location convenient.However, we're deeply sorry to learn that your experience with our staff and the condition of your room did not meet your expectations. Please rest assured that we take your comments seriously and will address them internally to ensure improvements are made.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Kind regards,AJCopthorne Tara Team

4/10 Dårligt

Sam

Rejste med familie, Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff unwelcoming, miserable looking and none greeting. They appear robotic on reception gave us the door card and directions to our room, we didnt even receive a 'Hello!'. Need retraining in hospitality etiquette. Room very poor, tired and noisy. Smoke detector flashed constantly all night. I don't recommend staying here. The Holiday Inn, looks nicer and lits located right beside it.
Overnattede 1 nat i maj 2024
Svar fra AJ den 12. maj 2024
Dear Sam,Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet your expectations.Please accept our sincere apologies for the unwelcoming attitude of our staff and the issues you encountered in your room. We value your feedback and will certainly review our hospitality training procedures to ensure that all guests receive a warm and friendly welcome.We regret any inconvenience caused by the noise and the smoke detector in your room. Your comments have been noted, and we will take steps to address these issues promptly.We understand your disappointment and hope to have the opportunity to restore your faith in our hotel on a future visit.Kind regards,AJCopthorne Tara Team

10/10 Fremragende

Lio Alberto, Pietrasanta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra AJ den 12. maj 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a superb experience with us.Kind regards,AJCopthorne Tara Team

8/10 Udmærket

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra AJ den 12. maj 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

8/10 Udmærket

jay

Synes godt om: Rengøring, service og personale
When I arrived, thermostat wasn't working properly and room was hot. I called front desk. Ten minutes later a maintenance man arrived and fixed the problem. Other than that, everything was excellent.
Overnattede 2 nætter i maj 2024
Svar fra AJ den 12. maj 2024
Dear Jay,Thank you for sharing your experience with us. We're glad to hear that our maintenance team promptly addressed the issue with the thermostat and resolved it to your satisfaction.We apologise for any inconvenience caused and appreciate your understanding. We're pleased to know that aside from this minor setback, you found everything else excellent during your stay.We look forward to welcoming you back for another great experience in the future.Kind regards,AJCopthorne Tara Team

8/10 Udmærket

Kseniya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice holiday at nice place
Overnattede 2 nætter i maj 2024
Svar fra AJ den 12. maj 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

6/10 Okay

Ezzeldin, Orinda

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The location is ideal in all aspects, the room is priced competitively but the hotel needs to heavily invest in its infrastructure. A 20 years visitor, this place has been slowly going down from where this place once was.
Overnattede 5 nætter i maj 2024
Svar fra AJ den 12. maj 2024
Dear Ezzeldin,Thank you for your feedback and for being a loyal visitor over the years. We're glad to hear that you find our location ideal and our room pricing competitive.We take your comments about our infrastructure seriously and appreciate your insight. Rest assured, we are continuously working on improving our facilities to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back and exceed your expectations in the future.Kind regards,AJCopthorne Tara Team

10/10 Fremragende

Bronwen

Overnattede 1 nat i maj 2024
Svar fra AJ den 12. maj 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a superb experience with us.Kind regards,AJCopthorne Tara Team