Dear Rikke,We appreciate your detailed feedback on your recent stay with us. Your comments help us understand your experience and make necessary improvements.It's great to hear that our soundproofing worked well for the most part. We're pleased that you didn't hear your neighbors or hallway noise. However, we apologize for the inconvenience caused by the vibration of the bunk beds and the quality of the mattresses in the lower bunks. We take your comments seriously, and we will assess how to address these issues to enhance the comfort of our guests.We're delighted to know that you found our staff super friendly and enjoyed our breakfast offerings. Your kind words in this regard are appreciated.Thank you for choosing our hotel and for providing this valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable stay.Kindly,Alessandra Abreu General Manager

Dear Mia,I thank you for your feedback and am truly sorry to hear about the inconvenience caused with air conditioning, towels hangers and breakfast. Please allow me to express my sincerest apologies for the challenge you have encountered and reassure you this does not reflect our normal standards of service.Rest assured that we have taken immediate corrective action for our continuous improvement. Kindly,The Central House Lisbon Baixa Team

Dear Alireza,We appreciate your feedback and apologize if you felt the cost didn't align with your expectations. We're constantly evaluating our pricing to ensure it reflects the value we provide. We'll take your comments into consideration to improve our offerings and ensure a more satisfying experience for our guests. Thank you for bringing these points to our attention, and we hope to have the opportunity to better serve you in the future.Kindly,Alessandra AbreuGeneral Manager

Dear Bernadette,Thank you for taking the time to share your positive experience with us. We are delighted to hear that everything met your expectations and that you found our staff welcoming and pleasant, rooms very clean, breakfast buffet very good, and the location great.Your kind words are truly appreciated, and it motivates our team to continue delivering excellent service. We look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!Best regards,The Central House Lisbon Baixa Team

Dear Bernadette,Thank you for taking the time to share your positive experience with us. We are delighted to hear that everything met your expectations and that you found our staff welcoming and pleasant, rooms very clean, breakfast buffet very good, and the location great.Your kind words are truly appreciated, and it motivates our team to continue delivering excellent service. We look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!Best regards,The Central House Lisbon Baixa Team

Dear Abhinay,Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our front desk team and found them to be awesome and friendly. Providing excellent customer service is one of our top priorities, and we're delighted that our staff made a positive impression on you.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future.Kindly,The Central House Lisbon Baixa Team

Dear Mary,Thank you for choosing to stay with us, and for taking the time to share your positive experience! We're delighted to hear that you had a great stay and that you would consider coming back.Your feedback is valuable to us, and it helps us enhance our services. We look forward to the opportunity to host you again in the future.Kindly,The Central House Lisbon Baixa Team

Dear Lilia,We appreciate your feedback! We're delighted to hear that you found our location great. We look forward to welcoming you back in the future.Best regards,The Central House Lisbon Baixa Team

Dear Sungeun,Thank you so much for your kind words.We are very happy to know you enjoyed our hostel! Kindly,The Central House Lisbon Baixa Team

Dear Noe,It is wonderful that our location was just what you desired for your travel needs!Our team hopes to offer you another warm welcome soon! Kindly,The Central House Lisbon Baixa Team

Dear Mae,Your kind words are greatly appreciated, and we will be sure to pass on your praise to the mentioned team members. We look forward to the opportunity to serve you again in the future. Thank you for choosing our establishment!Kindly,The Central House Lisbon Baixa Team

Dear Kevin,We're delighted to hear that you found your stay to be affordable, very convenient, and not feeling like a typical hostel. Providing a comfortable and welcoming atmosphere is important to us, and we're pleased to have met your expectations. We hope to have the opportunity to welcome you back for another enjoyable experience in the future. Thank you for choosing us!Kindly,The Central House Lisbon Baixa Team

Dear Elaine,Thank you for your concise and positive feedback! We're delighted to hear that you found our space to be pleasing, and our location ideal. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable experience in the future.Kindly,The Central House Lisbon Baixa Team

Dear Guest,We appreciate your feedback, and we're glad to hear that you found our location great and the cleanliness excellent during your stay. Your positive comments are valued, and they reflect our commitment to providing a comfortable environment.However, we are sorry to hear that you were not entirely satisfied with our staff and service. We take your comments seriously, and we're committed to improving in this area. Your feedback helps us identify areas where we can make necessary enhancements to ensure a better experience for all our guests.Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future and provide a more positive and enjoyable experience.Kindly,The Central House Lisbon Baixa Team

Dear Aynsley,We're thrilled to hear that you had a great experience at our hostel, especially considering the price. The perfect location, comfortable beds with private curtains, and cleanliness all contributed to your enjoyable stay. It's also wonderful to hear that you found our staff to be fantastic, friendly, and helpful.We appreciate your positive feedback and look forward to welcoming you back in the future. Thank you for choosing our hostel!Kindly,The Central House Lisbon Baixa Team

Lieber Aynur,Wir freuen uns zu lesen, dass Sie unsere Lage und die hervorragende Verkehrsanbindung genutzt haben, um die wunderschönen Sehenswürdigkeiten unserer Stadt zu besichtigen.Wir hoffen, Sie bald wieder im Hotel begrüßen zu können.Freundliche Grüße,The Central House Lisbon Baixa Team

Dear Guest,We're truly sorry to hear about the disruption caused by a fellow room guest during your stay, and how it affected your sleep. We understand the importance of a peaceful environment for our guests, and we apologize for this inconvenience. That's why we always recommend that when booking a shared room, you bring your earplugs so you don't have any discomfort in this regard, as these are situations that can occur. If you had informed us at reception about the matter, perhaps we could have helped with this situation by asking your roommate not to make so much noise, so as not to disturb the other roommates.We are already looking forward to welcome back! Kindly, The Central House Lisbon Baixa Team

Dear Tanya ,Thank you so much for your kind words.We are really happy to know that you had a great stay with us and that each of our facilities and services helped you to enjoy your time while staying with us. It was a pleasure having you here with us.Kindly,TCH Lisbon Baixa

Dear Hong,Thank you very much for your feedback.We are really sorry about the Wi-Fi situation. We understand the issue and it impact on the guests. Nevertheless we will certainly address your helpful feedback right away . Our priority is to provide excellent customer service and an enjoyable experience during your stay with us. Hopefully we have the opportunity to welcome you back for a more enjoyable experience in the future!Kindly,Pedro Forti Front Office Manager

Dear Lynda ,Thank you for the kind words. It is wonderful that our location was just what you desired for your travel needs and we are happy to know that our staff and high cleaning standards met your expectations. On the other hand we are very sorry about the Wi-Fi. We will certainly address your helpful feedback right away.Our team hopes to offer you another warm welcome soon! Kindly,TCH Lisbon Team.

Dear Guest,Thank you very much for taking the time to leave us such a glowing review about your experience with us on Hotels.com. Regarding cleaning with people inside the rooms, housekeeping is authorized to enter in order to leave the room tidy for the next check-ins.We are really pleased to know you enjoyed your stay. Kindly,The Central House Lisbon Baixa Team

Dear Itzel,We'd like to extend a big thank you for choosing TCH Lisbon, as well as for your comments on Expedia. Regarding late check out, usually theres always an extra fee for this service in hospitality. We are already looking forward to welcome back!Kindly,The Central House Lisbon Baixa Team

Dear Kim, Thank you for sharing your experience with us. Your feedback is highly appreciated as we are always looking for ways to improve our services and offer the best possible experience to our guests.All details of the room you booked are shown on the website from which you booked, including measurements, amenities, facilities and photos. We do not want our guests to get the wrong impression of the room they choose to book and that is why we provide all this information from the very beginning.Hopefully we have the opportunity to welcome you back for a more enjoyable experience in the future!Kind Regards,The Central House Lisbon Baixa Team

Dear Margarita,Thank you for taking the time to tell us about your recent stay. It is wonderful that not only our location was just what you desired for your travel needs , but also the cleaning.We thank you again for your review and hope to have the opportunity of welcoming you back in the not so distant future. Kindly, The Central House Lisbon Baixa Team

Dear Arnold,Many sincere thanks for your kind review and recommendation to TCH Lisbon. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, The Central House Lisbon Baixa Team

Dear Stacey,Thank you for taking the time to share your comments with other visitors to Booking. Guest feedback is something that is extremely valuable to us. All details of the room you booked are shown on the website from which you booked, including measurements, amenities and photos. Unfortunately, in downtown Lisbon we suffer from sanitary problems due to the high tide of the river. All establishments have this problem with bad smell. Please accept our apologies for the inconveniences caused by the smell. Kindly, The Central House Lisbon Baixa Team

Dear Maud,Thank you for your 5* review!We strive to provide memorable experiences for our guests, and it is wonderful to hear that we succeeded.Kindly, The Central House Lisbon Baixa Team