Dear Thomas, We're sorry to hear about your recent experience and appreciate your feedback. We strive to provide the best service and amenities for our guests, and it's clear we fell short during your stay.Regarding the bathroom setup, we'll review it to see how we can make it more comfortable for future guests. We apologize for the condition of the golf course and the service in the pro shop; we'll address these issues promptly with our maintenance and staff teams. Additionally, we understand how important a quiet stay is, and we're working on better soundproofing to ensure a more peaceful environment.Thank you for bringing these matters to our attention. We hope you'll give us another chance to provide you with a much-improved experience.Best regards,Quality Team

Abbigale, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay so much that you decided to extend it. We look forward to welcoming you back again soon!Best regardsQuality Team

Laverne, Delighted to hear you had an exceptional stay with us! Thanks for your kind words and we look forward to welcoming you back for another wonderful vacation.Susana MataDirector of Quality

Thank you for your feedback!

Thank you for your feedback!

Heidi, Thank you so much for sharing your wonderful experience at Penha Longa! We're thrilled to hear that you had a lovely stay and that our team made you and your toddler feel so welcome. It's truly heartwarming to know that you appreciated the attention to detail in our service.We're delighted to hear that you enjoyed the beautiful surroundings of our hotel and the various activities we offer. The spa and buggy rides are indeed fantastic choices for relaxation and exploration. We can't wait to welcome you back for another memorable stay! If you have any specific plans or requests for your next visit, please feel free to let us know. Until then, safe travels and warm regards from the Penha Longa team!

Dear rajesh, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and found our property to be a lovely and peaceful retreat. Our team takes pride in providing a warm and welcoming experience to our guests. We're also delighted that you appreciated our selection of restaurants.We can't wait to welcome you back in the future!Best regardsSusana Mata Director of Quality

Dear Yanick, Thank you so much for sharing your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel.It's great to know that you found your room comfortable, clean, and well-maintained. We take pride in providing spacious and thoughtfully designed rooms, and we're delighted to hear that you appreciated the layout, mirrors, and the balcony with a view of the garden and mountains.We're also pleased to hear that you enjoyed the complimentary refreshments in the refrigerator and that our staff provided you with excellent service, including assistance with your luggage. Our team works hard to ensure our guests have a memorable experience, and your kind words are a testament to their efforts.We hope to welcome you back in the future for another enjoyable stay.Safe travels!Susana Mata Director of Quality

Dear Annette, Thank you so much for choosing to stay at our hotel, and for taking the time to share your feedback! Your opinion is valuable to us, and we're always looking for ways to improve our services. If you have any specific comments or suggestions that could help us enhance your future visits or the experiences of other guests, please don't hesitate to share them with us.We hope to welcome you back to our hotel in the near future and provide you with an even better experience. Safe travels! Susana MataDirector of Quality

Dear Kyle, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and that you found the area beautiful. Providing great service and delicious food is our top priority, and it's wonderful to know that we exceeded your expectations.We hope to welcome you back soon for another amazing experience!Warm regardsSusana MataDirector of Quality

Thank you for your kind words! We're thrilled to hear that you found the area around our hotel beautiful. It truly is a remarkable location, and we're glad you enjoyed it. We hope you had a wonderful stay with us, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels! Susana MataDirector of Quality

jody, Thank you for your feedback! We're thrilled to hear that you found our hotel very clean and our staff friendly. We apologize for the inconvenience with your complimentary to-go breakfast order and any frustration it may have caused. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Best regardsQuality Team

Dear guest,Thank you for sharing your experience with us.We take your comments very seriously and would like to address your concerns directly. Please reach out to us at your convenience. We apologize for any inconvenience caused and look forward to hearing from you.Best regards,Susana Mata Director of Quality

Gabriel, Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre cadre enchanteur en pleine nature. Nous sommes heureux que vous ayez pu vous détendre dans notre piscine intérieure en mars et apprécié notre petit déjeuner copieux et délicieux. Nous espérons vous accueillir à nouveau bientôt pour une expérience tout aussi agréable. Merci d'avoir choisi notre établissement !Susana MataDirector of Quality

Dear Dmitriy, Thank you for sharing your recent experience at our hotel. We appreciate your feedback and take all comments seriously. We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience caused.We strive to provide all of our guests with exceptional experiences, and we are disappointed to hear that we fell short in your case. Rest assured that we will take your comments into consideration as we continue to improve our services and facilities.We appreciate your patronage and hope that you will consider staying with us again in the future.Sincerely,Susana MataDirector of Quality

Cher David, Nous sommes ravis d'apprendre que votre expérience avec nous était toujours aussi magnifique qu'il y a 10 ans. Nous apprécions votre fidélité et sommes heureux que notre site extraordinaire vous ait laissé des souvenirs inoubliables.Nous continuerons à travailler dur pour offrir à nos clients un service de qualité et des installations de premier ordre, afin de garantir des souvenirs inoubliables lors de leur séjour chez nous.Merci encore pour votre soutien et nous espérons avoir l'occasion de vous accueillir à nouveau chez nous.Cordialement,Susana MataDirector of Quality

Dear Joanne AThank you for choosing to stay with us again after 10 years, and for taking the time to share your experience with others. We are delighted to hear that your recent stay at Penha Longa was everything you had hoped for and more. We take pride in maintaining our property to the highest standards, and we are glad that you noticed and appreciated our efforts.It is also gratifying to hear that you found our dining experience and spa services to be superb. We have a talented and dedicated team who take great care in providing our guests with the best possible experience, and your positive feedback is a reflection of their hard work.Thank you for your kind words and for recommending our resort to others. We look forward to welcoming you back to Penha Longa in the future.Sincerely,Susana MataDirector of Quality

Thank you for providing your review of your recent stay with us. I will share your comments about refurbishment and service at our restaurants with the respective teams. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again! Quality Team

Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing it to our attention and will share your message appropriately within the team in order take the necessary measures. Please accept our apologies for falling short on your expectations, and thank you again for your feedback.

We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

We are delighted to hear about your recent stay with us and really appreciate your feedback! We took good note of your comment on wanting a room with a better view. We hope the next time you stay with us, you will receive a room with a different view. Please advise us upon reservation. Thank you again for your feedback and for being our guest.