Reception
Tjek tilgængelighed

Anmeldelser af De Vere Horsley Estate

4 out of 5
De Vere Horsley Estate
Ockham Road South, East Horsley, Surrey, Leatherhead, England

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 305 af i alt 989 anmeldelser" "
Bedømmelse på 8 − Udmærket. 369 af i alt 989 anmeldelser" "
Bedømmelse på 6 − Okay. 187 af i alt 989 anmeldelser" "
Bedømmelse på 4 − Dårligt. 92 af i alt 989 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 36 af i alt 989 anmeldelser" "

8,0/10

Rengøring

8,2/10

Service og personale

8,0/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Thomas, odense

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert hotel som har det hele
Lækkert hotel i fantastiske omgivelser

6/10 Okay

Thomas, odense

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Slotsferie i London
Fantastisk hotel i hyggelige omgivelser

10/10 Fremragende

Terence

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel, lovely staff
Overnattede 1 nat i april 2024
Svar fra Best, Michael den 30. apr. 2024
Thank you for the great review

8/10 Udmærket

Frank

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Set in a very nice, quiet location, with beautiful surroundings. Easy to get to, and park, if you're driving. Pleasant, helpful, engaged staff. Restaurant, bar-food, drinks and breakfast were all very good quality. Nice swimming pool (16m, I think) and gym available, which I used and were in good order. Be aware though, the rooms are sufficient but not great; the Hotel is a seperate brick-built property in stately-home style grounds. Imagine Premier Inn/Travel Lodge style hotel, rather than the upmarket DeVere hotels typically based in the stately home. Compared to Premiere Inn type expectations I would say this hotel is average at best (bathrooms very small, shower no bath, tiny corner sink, tired furnishings; somewhat drab). Overall though, fine for an overnight stay, with everything you need, at a reasonable price, all things considered.
Overnattede 1 nat i april 2024
Svar fra Best, Michael den 26. apr. 2024
Many thanks for a great review

8/10 Udmærket

Phil

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room comfortable but showing a little wear at the edges. Food good overall with good selection. Long walk to the rooms from reception
Overnattede 1 nat i april 2024
Svar fra Best, Michael den 22. apr. 2024
Thank you for the review & feedback

10/10 Fremragende

Kelly

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Best, Michael den 22. apr. 2024
Thank you for the review

6/10 Okay

Mathew

Rejste med partner
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Needs updating a superior should have at these a king size bed, a standard double is not good enough, rooms are tired and small. Most of the great photo's are of the seperate wedding venue , which isnt the 70/80s add on hotel.
Overnattede 1 nat i april 2024
Svar fra Best, Michael den 15. apr. 2024
Many thanks for the review

10/10 Fremragende

Nathan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very friendly staff and relaxing stay
Overnattede 1 nat i april 2024
Svar fra Best, Michael den 7. apr. 2024
Many thanks for the great review

10/10 Fremragende

Garry

Overnattede 1 nat i marts 2024
Svar fra Best, Michael den 26. apr. 2024
Many thanks for a great review

8/10 Udmærket

Godwyn

Overnattede 2 nætter i marts 2024
Svar fra Best, Michael den 22. apr. 2024
Thank you for the review & feedback

6/10 Okay

Maggie-Katie

Synes godt om: Rengøring
It was fine for one night. Nothing spectacular, nothing awful. Bed was fine for a single person, but could feel the springs in the mattress. Don't expect a luxury pool, its just a pool with a very hot and tiny changing room. Wouldnt recommend ordering from the menu - initially wrong meal was bought out, they said sorry by bringing an extra bowl of chips which wasnt wanted, bought correct meal but was missing two ingredients. Maybe should have stuck to the buffet when it was so busy.
Overnattede 1 nat i marts 2024
Svar fra Best, Michael den 26. mar. 2024
Thank you for the review

6/10 Okay

Paul

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I only stayed at this hotel due to the fact they advertised having a snooker table on their website for my 7 night stay. It then transpired that it was not for public use but they could let me use it for £60 per night which I thought was extremely unacceptable. I was looking for a place to stay every month I travel for a week at a time but it looks as though this hotel may not get my business.
Overnattede 2 nætter i marts 2024
Svar fra Best, Michael den 15. mar. 2024
Thank you for the review - the snooker room is indeed a chargeable service that we offer to guests.

10/10 Fremragende

Gary

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is a unique Property with previous owners being Lord Byron's daughter Ada Lovelace, who wrote the mathematical algorithm for modern British computers, and Tommy Sopwith who developed his Aeroplane for the RAF. It was perfect to visit RHS Wisley, and avoid the horrendous M25 Junction 10 tail back, travelling through the Surrey countryside. It had beautiful grounds and a large lake.
Overnattede 2 nætter i februar 2024
Svar fra Best, Michael den 2. mar. 2024
Many thanks for the great review Gary - indeed a rich history to explore

10/10 Fremragende

Ian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were amazing, they saw me hobbling after I'd damaged my ankle and got me some ice and towels without me asking, and fitted us in for dinner and breakfast without questions when we hadn't booked due to again seeing me injured!
Overnattede 2 nætter i februar 2024
Svar fra Best, Michael den 27. feb. 2024
Many thanks Ian

10/10 Fremragende

Emily

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Best, Michael den 19. feb. 2024
Many thanks Emily for the great review

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top Class Experience
My wife & I had a fabulous experience at this hotel. We arrived a little before check in time and the room wasn't ready, they allowed us to use the pool and when we come out they'd arranged for our room to be ready early. All the staff were very friendly and helpful. Our room in the towers was excellent, quite a special feeling staying in a small castle type building. The food in the restaurant was excellent at both breakfast and dinner. I would definitely recommend this hotel and would stay here again if in the area.
Overnattede 1 nat i februar 2024
Svar fra Best, Michael den 5. feb. 2024
Many thanks for the excellent review James

10/10 Fremragende

Selena

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel
Lovely hotel, beautiful location, staff couldn't be more helpful.
Overnattede 1 nat i februar 2024
Svar fra Best, Michael den 4. feb. 2024
Many thanks for the great review

8/10 Udmærket

Philip

Synes godt om: Overnatningsstedets tilstand og faciliteter
There are major road workings on the road about one mile out / the instructions given by the hotel and absolutely frustrating - especially if you are driving at night
Overnattede 1 nat i januar 2024
Svar fra Best, Michael den 26. jan. 2024
Many thanks for the great review - the roadworks are hugely disruptive but I am glad the instructions assisted

10/10 Fremragende

mike

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Best, Michael den 26. jan. 2024
Many thanks for the great review

8/10 Udmærket

Lois

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A comfortable stay
A good clean, comfortable stay. Friendly welcoming reception staff. The only request is that at breakfast have mugs that fit under the coffee machines, the mugs seemed purely for decoration which seems such a waste.
Overnattede 1 nat i december 2023
Svar fra Best, Michael den 11. dec. 2023
Many thanks for the great review

6/10 Okay

Jo

Synes ikke om: Værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Best, Michael den 5. dec. 2023
Thank you for the review

4/10 Dårligt

James

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Rooms are very small and dated and persistent plumbing noises. Very cramped rooms even when upgraded. Phone and TV remote is filthy. Electric heating is antiquated. Staff are very friendlt, and amenities are good.
Overnattede 1 nat i november 2023
Svar fra Best, Michael den 28. nov. 2023
Many thanks for the review and feedback

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring
Run of the mill
Run of the mill. Does what it says on the tin
Overnattede 1 nat i november 2023
Svar fra Best, Michael den 20. nov. 2023
Thank you for the review

10/10 Fremragende

Anthony

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely setting for a hotel although the weather was poor so we could not enjoy it to its full extent. Staff were friendly and helpful and made the stay very pleasant. Only gave the property conditions 4 stars as the walkways between the function/dining areas were particularly cold.
Overnattede 1 nat i november 2023
Svar fra Best, Michael den 13. nov. 2023
Many thanks for the excellent review Anthony

10/10 Fremragende

Sharon

Overnattede 1 nat i november 2023
Svar fra Best, Michael den 13. nov. 2023
Many thanks for the excellent review Sharon

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Happy to stay again
Facilities are really good just dated and need touching up. Food and drink was excellent and staff were very friendly and welcoming, Bedroom comfortable and warm . I would stay there again for business but feel it needs freshening up
Overnattede 1 nat i oktober 2023
Svar fra Best, Michael den 26. okt. 2023
Many thanks for the review

6/10 Okay

Jane

Overnattede 1 nat i oktober 2023
Svar fra Best, Michael den 18. okt. 2023
Many thanks for the review

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Modest hotel in gorgeous Surrey parkland
The rooms were small but manageable. Grounds were lovely and we spent 1/2 hour walking around admiring the lovely trees surrounding the old part of the estate. The people on the reception desk were knowledgeable about the estate and recounted an interesting history of the different buildings. There was a single restaurant, the Steam Bake and Grill, which served a buffet-style breakfast. There was plenty of choice except some of the traditional breakfast food such as bacon and mushrooms were cold. The manager/host of the restaurant was excellent. The young people who served tea and coffee and cleared the tables were all very pleasant and efficient. The dinner menu of the Steam Bake and Grill Restaurant was disappointing. It had a special daily menu from a buffet and a limited set of dishes available a la carte. It was not really a full-menu restaurant as one would expect in a hotel, but I am guessing that hosting conferences is the primary business of Horsley Place.
Overnattede 1 nat i oktober 2023
Svar fra Best, Michael den 16. okt. 2023
Many thanks for the review

6/10 Okay

Lee

Synes godt om: Rengøring, værelsets komfort
No hot water in the room. Room wasnt cleaned properly from the last guest. Breakfast was very good and would recommend this.
Overnattede 1 nat i oktober 2023
Svar fra Best, Michael den 16. okt. 2023
Many thanks for the review

10/10 Fremragende

Carolyne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
AMAZING ESTATE TO STAY
An AMAZING ESTATE to stay on!! Louise, in the dinning room was VERY good to us as was Laura in the Bar! Steve, in the main building was an AMAZING & KNOWLEDGEABLE guide while we were there!! CONGRATULATIONS ON AN AWESOME VENUE!!!
Overnattede 2 nætter i september 2023
Svar fra Best, Michael den 5. okt. 2023
Many thanks for the great review

4/10 Dårligt

Guy

Rejste i en gruppe
Synes godt om: Værelsets komfort
Synes ikke om: Service og personale
More Cross Roads than coutry house
Disappointing that so much of the site implies staying in a wonderful country-house manor, when the reality is closer to Cross Roads Motel from the old TV show. The services were all fine and it operates well on an industrial scale, but with hundreds of people around it's not what I was expecting.
Overnattede 1 nat i september 2023
Svar fra Best, Michael den 26. sep. 2023
Many thanks for the review Guy - Horsley is indeed very much a conference business and hence the groups.

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Best, Michael den 14. sep. 2023
Many thanks for the review

6/10 Okay

Debbie

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Samuel Derdoski, Guest Relations Manager den 16. sep. 2023
Dear Debbie,Many thanks for the feedback.Kind RegardsSamuel Derdoski

6/10 Okay

Shirley

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Toilet cubicles in men’s toilets near the restaurant were disgusting. We had no plug in our sink and only had a bedside table and light one side. Rooms were tired. Very helpful re early check in.
Overnattede 1 nat i september 2023
Svar fra Best, Michael den 5. sep. 2023
Thank you for the review and feedback - this will be resolved immediately

10/10 Fremragende

ben

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I had the best time at Horsley Estate! I’ll definitely be back! The property is amazing and beautiful! Staff is amazing! Skullkrushers.com approved ✅
Overnattede 2 nætter i august 2023
Svar fra Best, Michael den 2. sep. 2023
Many thanks for the excellent review

10/10 Fremragende

Gavin

Overnattede 1 nat i august 2023
Svar fra Samuel Derdoski (Guest Relations Manager) den 12. aug. 2023
Dear Gavin,Many thanks for the fantastic feedback of Horsley Estate.Kindest Regards

8/10 Udmærket

Anthony

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Likes the setting which was truly beautiful, spacious and well set out. Didn't like the lack of maintenance to the room. The shower feed pipe leaked at both ends, the basin plug leaked and the force of the water on first turning on meant you got soaked fully clothed. The room is too small. The restaurant staff were very good and the method of serving yourself with the help of the chef, most helpful and agreeable,
Overnattede 1 nat i juli 2023
Svar fra Best, Michael den 2. aug. 2023
Dear Anthony - many thanks for the great feedback & review, we will certainly pick up on the points you have noted.

2/10 Forfærdeligt

Christine

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not nice
The reception staff were excellent even though we had to get our passes renewed for each day of the stay. The room was very small with little space to use the chair at the dressing table. The wardrobe was too small to hang our clothes. Room too hot even with the door and window open and the weather was mild. The shower was extremely difficult to operate especially turning on and off and problems controlling the temperature. Breakfast choices decent however hot food items were lukewarm or cold and the staff were very poor. One member of staff was extremely rude. However the meter and greeter on the Sunday was very good. The outside waste bins were overflowing from Saturday morning and not emptied until Monday. The entry to the car park was controlled by barrier and staff slow to respond. On the first day, was asked simply ‘what do you want’. Overall a disappointing experience which has put us off going to a DeVere hotel again and would recommend to all family and friends not to go anywhere near. Wish I had taken photos to post here.
Overnattede 2 nætter i juli 2023
Svar fra Best, Michael den 2. aug. 2023
Dear Christine - many thanks for the feedback & review, where we can, we will certainly pick up on the points you have noted.

6/10 Okay

Christine

Overnattede 1 nat i juli 2023
Svar fra Samuel Derdoski (Guest Relations Manager) den 1. aug. 2023
Dear Christine,Many thanks for the feedback.Kind RegardsSamuel DerdoskiGuest Relations Manager

6/10 Okay

Diane

Overnattede 1 nat i juli 2023
Svar fra Samuel Derdoski (Guest Relations Manager) den 1. aug. 2023
Dear Diane,Thank you for the feedbackKind Regards

6/10 Okay

Shivaprasad

Synes godt om: Rengøring
Good breakfast but uncomfortable bed
Breakfast was really nice and of very good quality. The hotel itself is located in a beautiful location. The Silver Linden trees are simply fantastic with their wonderful aroma. Unfortunately, the bed was very small for two people and I would certainly avoid a second time.
Overnattede 1 nat i juli 2023
Svar fra Best, Michael den 18. jul. 2023
Many thanks for the review and feedback - always appreciated

10/10 Fremragende

Sara

Overnattede 2 nætter i juli 2023
Svar fra Best, Michael den 18. jul. 2023
Many thanks for the review and feedback - always appreciated

10/10 Fremragende

Samantha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We had a wonderful 2 night stay. Cannot fault anything. The staff were amazing
Overnattede 2 nætter i juli 2023
Svar fra Best, Michael den 17. jul. 2023
Many thanks for the excellent review Samantha - delighted to read that you had a great stay with us.

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A good place to stay.
We were going to our daughter's graduation at uni of surrey. It wasnt far, it was quiet and comfortable. I managed to get a morning swim each day. A nice way to start the day. I would say labelling the pool as 'leisure sweet' cofused me.
Overnattede 2 nætter i juli 2023
Svar fra Best, Michael den 17. jul. 2023
Many thanks for the excellent review Richard - delighted to read that you had a great stay with us.

4/10 Dårligt

Susannah

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Very disappointing
Overnattede 1 nat i juli 2023
Svar fra Best, Michael den 17. jul. 2023
Thank you for the review Susannah

10/10 Fremragende

Femke

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We liked the gym and the swimming pool in particular. Breakfast was delicious.
Overnattede 1 nat i juli 2023
Svar fra Best, Michael den 17. jul. 2023
Many thanks for the excellent review Femke - delighted to read that you had a great stay with us.

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Always use this hotel for short stays in Surrey. Bright and clean. room always ready on arrival.Great selection for breakfast and attentive service.
Overnattede 1 nat i juli 2023
Svar fra Best, Michael den 17. jul. 2023
Many thanks for the excellent review David - delighted to read that you had a great stay with us.

8/10 Udmærket

Ruth

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Tired and in need of a freshen up!
Beautiful setting, but the hotel is in need of a refurb! The rooms are dirty and dated, the walls had stains all over them, the furniture is old and the bathroom was grim! The restaurant and bar area is nice, food was good! The staff are lovely and friendly. I would stay again purely because it’s affordable and the grounds are nice but don’t expect much if you’re booking a room!
Overnattede 1 nat i juli 2023
Svar fra Best, Michael den 12. jul. 2023
Thank you for the review and feebback

8/10 Udmærket

Michael Richard J

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023
Svar fra Best, Michael den 11. jul. 2023
Many thanks for the review

8/10 Udmærket

Prof J

Synes godt om: Service og personale
Not as good a room as last visit ....quite cramped , and dusty , and black mould in showers . No soap in sink. Very expensive breakfasts compared to similar hotels. Excellent location . Great difficulty in finding our reservation on arrival.
Overnattede 1 nat i juli 2023
Svar fra Best, Michael den 11. jul. 2023
Thank you for the review and feedback