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Anmeldelser af Park Inn by Radisson Krakow

4 out of 5
Park Inn by Radisson Krakow
Ul. Monte Cassino 2, Kraków, Lesser Poland

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 244 af i alt 478 anmeldelser" "
Bedømmelse på 8 − Udmærket. 180 af i alt 478 anmeldelser" "
Bedømmelse på 6 − Okay. 43 af i alt 478 anmeldelser" "
Bedømmelse på 4 − Dårligt. 8 af i alt 478 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 478 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Lea

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i juli 2023
Svar fra Agnieszka Stefaniak den 6. aug. 2023
Dear Lea,Thank you for sharing your opinion! We're glad that you've enjoyed your stay, and we hope that you'll visit us again in the future!Best regards,Agnieszka StefaniakGuest Service Representative

6/10 Okay

Finn

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Oplevelse
Da vi ankom til hotellet var personale i møde kommen Men da vi kom op på værelset var der ikke håndklæder og der var kun en stor dyne og vi havde bestilt enkel senge så vi bad om at få andre dyner men de kom med endnu en stor dyne så der næste ikke plads i sengen På badeværelset sad bruse stangen løs og der var knækket flise på gulvet Så alt i alt ikke så god en oplevelse
Overnattede 4 nætter i maj 2023
Svar fra Bartosz Krzoski den 23. maj 2023
Dear Mr. Finn,I would like to thank you for staying with us and also for your feedback.I am sorry that you experienced inconvenience.I would like to assure you that your opinion will be very helpful to improve our services.I hope we will be able to host you again in the future.Best regards,Bartosz KrzoskiFront Office Manager

4/10 Dårligt

Christian vejlgaard

Overnattede 1 nat i august 2022
Svar fra Vadym Tarasenko den 12. aug. 2022
Dear Christian, Thank you for sharing your opinion regarding your recent stay with us. Please accept my apology if we somehow brought you inconveniences during your stay or you felt down by our team. If you have any suggestions on how we can improve the service we deliver you may reach us through official contact channels. We'd love to see you back at the hotel again soon. Kind regards, Vadym Tarasenko Guest Service Representative

8/10 Udmærket

Lars Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Velfungerende !
Park Inn by Radisson er overordnet et velfungerende hotel, hvor tingene bare fungerer. Udmærket og nødvendig parkering. Venligt personale. OK morgenmadsbuffet. Gode værelser med gode senge; nogle af værelserne har rigtig god udsigt mod Wawel. Beliggenheden er god i forhold til centrum af Krakow - også gode transportmuligheder - sporvogn, bus, taxi. Når du har hunden med (kæledyr) er der selvfølgelig et gebyr for ekstra rengøring - men her betaler du pr. ophold og ikke pr. døgn. Jeg kommer gerne igen.
Overnattede 3 nætter i juni 2022
Svar fra Vadym Tarasenko den 22. jun. 2022
Dear Mr Lars, Thank you for your kind words regarding your stay with us. It thanks to guests we do see our improvements and are ready do make everything as much good as possible. Our team is very pleased that we meet your expectations. Looking forward to see you soon as our valuable guest! Kind regards, Vadym Tarasenko Guest Service Representative

8/10 Udmærket

Lars Peter

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Praktisk, godt
Velfungerende hotel, god beliggenhed i Krakow. Mere stille end man skulle forvente.
Overnattede 3 nætter i juni 2022
Svar fra Vadym Tarasenko den 16. jun. 2022
Dear Praktisk, Thank you for reviewing your stay with us. We are very proud and happy that your expectations was fulfilled and met. Hope to see you again as our guest while bringing you to our magnificent city. Kind regards, Vadym Tarasenko

10/10 Fremragende

Lars Peter

Synes godt om: Rengøring, service og personale, værelsets komfort
Park Inn by Radisson overgår Covid19
Park Inn by Radisson leverer igen god service hele vejen rundt - dog var al parkering påtaget. Super central beliggenhed, komfortabelt standardværelse med god seng og rigtig godt badeværelse. God morgenmad. Trods Covid19 restriktioner og høj sikkerhed leverede Park Inn by Radisson en god oplevelse.
Overnattede 1 nat i november 2021
Svar fra Bartosz Krzoski den 27. dec. 2021
Dear Lars Peter, I would like to thank you for choosing our hotel and for a such positive feedback. I am glad that you enjoyed your room, bathroom and also our location. I really appreciate it. I hope we will see you again soon! Best regards, Bartosz Krzoski Front Office Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2021
Svar fra Wiktoria Podpora den 15. dec. 2021
Dear Guest, Thank you for leaving your rate. Kind regards, Wiktoria Front Office Supervisor Park Inn by Radisson

8/10 Udmærket

Gunnar

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2021

10/10 Fremragende

Verificeret rejsende

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Store lækre rolige værelser, med store flotte badeværelser. Super lækkert centralt hotel. ikke langt fra borgen og det jødiske kvarter
Overnattede 3 nætter i september 2019
Svar fra Zofia den 30. sep. 2019
Dear Guest, Thank you for taking the time to rate us. We are honored by your review. We hope you will visit us again! Kind regards, Zofia Łojewska Guest Service Representative

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Helt perfekt hotel med rigtig god service kan varmt anbefales
Overnattede 3 nætter i september 2019
Svar fra Zofia den 30. sep. 2019
Dear Guest, Thank you for your review. We hope you had a good stay with us and we will see you again! Kind regards, Zofia Łojewska Guest Service Representative

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Personalet var smilende og hjælpsomme Rent og pænt Gode senge God morgenmad En rigtig god oplevelse
Overnattede 3 nætter i juli 2019
Svar fra Zofia den 11. aug. 2019
Dear Guest, Thank you very much for your feedback. We are happy to know that you have enjoyed your stay with us. We hope to see you again in Krakow! Kind regards, Zofia Łojewska Guest Service Representative Park Inn by Radisson

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good location and breakfast
Nice, new and very clean hotel. Good location within walkie of distance of City center. Breakfast was very good and service was nice. Only bad thing was there was no bikes available as advertised and advice on alternatives was insufficient.
Overnattede 3 nætter i juli 2019
Svar fra Zofia den 25. jul. 2019
Dear Mr. Thomas, Thank you for taking the time to rate us. We are glad to hear that you have enjoye dyour time with us. We are sorry to hear that we weren't able to help you with bike rental. I will pass on this issue to our staff so that we may prepare ourselves better. We hope to see you again! Kind regards, Zofia Łojewska Guest Service Representative

6/10 Okay

Lars Peter

Dejligt hotel, med god beliggenhed i Krakow. Stort udvalg til morgenmad. Men oplevelser af personalet er blandet - et "do not disturb" på døren fra kl. 11 til 13 brugte personalet som undskyldning for ikke at ordne mit værelse på dag 2 - påtalt i receptionen kl. 18 - hun kunne ikke gøre andet end sige - det må rengøringen svare for. Det lever da ikke op til "Park Inn by R"'s standard - Og ødelægger det gode indtryk fra check ind med kage; personlig velkomstkort osv. Velfungerende parkeringskælder. Rigtig godt at jeg kunne have min hund med og at der betales pr. ophold og ikke pr. døgn.
Overnattede 3 nætter i november 2018
Svar fra Aneta den 6. dec. 2018
Dear Lars Peter, We appreciate you taking the time to complete a survey regarding your recent stay with us. I'm really pleased you enjoyed the hotel and location. However, I am sorry for cleaning issue. Unfortunately according procedure - service can't enter guest room if there is "do not disturb" hanging on the door. Apologies again and I hope this hasn’t put you visiting us in the future. Sincerely, Aneta Zarebska Front Office Manager Park Inn by Radisson

10/10 Fremragende

Lars Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God beliggenhed i Krakow
Godt hotel med god beliggenhed - 30 minutter gang til den gamle markedsplads - rummeligt værelse - gode senge.
Overnattede 5 nætter i juni 2018
Svar fra Aneta Zarębska den 26. jun. 2018
Dear Lars, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Aneta Zarębska Front Office Manager Park Inn by Radisson

8/10 Udmærket

Steffen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
lækkert hotel
fantastisk værelse
Svar fra Bartosz Krzoski den 6. mar. 2018
Dear Mr. Steffen, I would like to thank you for your stay in our hotel. I am grateful for your positive feedback. I hope we will be able to host you again soon! Best regards, Bartosz Krzoski Assistant Front Office Manager

6/10 Okay

Peter, København

Synes godt om: Rengøring, service og personale, værelsets komfort
Storbyferie
Rigtig godt hotel, dog skal man bruge en halv time at gå ind til cityområdet. Selve hotellet og dets barområde trænger til en opdatering med mere hyggeligeinteriør og moderne belysning. Kan godt minde om et cafeterie.
Overnattede 5 nætter i august 2017
Svar fra JK den 6. sep. 2017
Dear Mr Peter, Thank you very much for your valuable feedback. Your opinion is very important to us. Regards Jakub Komendera Front Office Manager

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Skuffet
Jeg har været på hotellet 4 natter. Anden dag manglede der en håndklæde. Jeg går ned og siger det. De svarer at de kommer med det samme. Jeg går op og venter i 20 min. Går ned igen. så går receptionisten og udleverer frisk håndklæde.Næste dag mangler der shampoo og alt andet kosmetik, som var der ved ankomsten. Plus at de ikke har udskiftet de brugte håndklæder så jeg skulle igen til receptionen og klage. Jeg har forlænget mit op med en nat og har bestilt en nat online mens jeg var i gang med det forsvandt siden for mig derfor begyndte jeg på nyt at bestille.Om morgenen siger de til mig at jeg har bestilt 2 værelser til den extra nat og skulle betale for 2 værelser.Jeg synes det er for dårligt.Særlig at jeg har sovet der 3 nætter i forevejen. Alt i alt mit indtryk er negativ og ville ikke overnatte der igen. På et 4 stjerne hotel burde man blive behandlet lidt bedre
Svar fra UrszulaKranska den 10. okt. 2015
Dear Traveler, Thank you for honest opinion about Park Inn by Radisson Krakow. I really appreciate your comment about our customer service - we will try to improve it. I hope we will be able to host you again and show you some changes in this area. Best regards, Urszula Krańska, General Manager, Park Inn by Radisson Krakow

8/10 Udmærket

Rikke Hviid, Gistrup

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk ophold
Hotellet er rigtig godt dog ligger det omkring 3 km fra den gamle bydel så hvis man ønsker at gå på restaurante om aftenen er der list langt. Vi var på hotellet i 3 dage og spise på hotellets restaurante som bestemt kan anbefales de lavet noget rigtig lækkert mad.også morgenbuffen er vildt lækker. Værelset er rent og sengen er behagelig. Personalet er yderst hjælpsomme. Der er aflåst Parkeringskælder. Vi vil helst sikkert vende tilbage til krakow og dette hotel.
Svar fra UrszulaKranska den 19. sep. 2015
Dear Rikke Hviid, Thanks for great review! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards from Kraków, Urszula Krańska, General Manager, Park Inn by Radisson Krakow

8/10 Udmærket

Carsten, Århus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great breakfast
Nice hotel with a great breakfast buffet. You can walk to the old part of Krakow.
Svar fra UrszulaKranska den 8. aug. 2015
Dear Carsten, Thanks for the feedback! Hope you enjoyed Krakow! With kind regards, Urszula Krańska, General Manager, Park Inn by Radisson Krakow

10/10 Fremragende

Djon, Aabenraa DK

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert
Lækkert hotel, kun desvære lidt langt på gåben til den gamle by:-)

10/10 Fremragende

Grooss, Krakow

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nær kongeslottet.
Godt hotel i rimelig afstand til seværdigheder med udsigt til kongeslottet. En del støj fra gaden hvis man havde åbent vindue.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

2/10 Forfærdeligt

Victoria

Rejste med partner
Room with 2 twin beds was requested for 2 person, but they gave us 1 king size bed only...
Overnattede 2 nætter i januar 2024
Svar fra Ilja Gierasimowicz, Guest Service Representative den 9. feb. 2024
Dear Victoria,Thank you for sharing your recent experience.I really do appreciate your comments which we will use to improve our service in the future. I assure you that I will be discussing your feedback with my team. Thank you for pointing issues that we have to improve so our service can get better.Of course, I hope that we will have the occasion to host you again in the future!Greetings,Ilja GierasimowiczGuest Service Representative

10/10 Fremragende

Antonino

Overnattede 3 nætter i november 2023
Svar fra Ilja Gierasimowicz, Guest Service Representative den 9. feb. 2024
Dear Antonino,I am pleased to know that you had great time in our hotel. First, I would like to thank you for sharing your opinion and for your kind words. I am glad to see you had a good time in Krakow thanks to Park Inn by Radisson. Seeing that we were able to meet your expectations makes me very happy. It was a great pleasure having you with us and I hope that you will return soon for your next visit.Greetings,Ilja GierasimowiczGuest Service Representative

8/10 Udmærket

Victoria

Overnattede 2 nætter i oktober 2023
Svar fra Ilja Gierasimowicz, Guest Service Representative den 9. feb. 2024
Dear Victoria,First, I would like to thank you for sharing your opinion and for your kind words. It is always great to see such a positive reviews from our Guests.Thank you for rating our hotel, service and facilities on such a high level. We can't wait to see you again!Greetings,Ilja GierasimowiczGuest Service Representative

10/10 Fremragende

Reed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pleasant place to stay at. Would recommend again.
Queen bed is two twin mattresses put together, but still comfy.
Overnattede 5 nætter i oktober 2023
Svar fra Ilja Gierasimowicz, Guest Service Representative den 9. feb. 2024
Dear Reed,First, I would like to thank you for sharing your opinion and for your kind words. It is always great to see such a positive reviews from our Guests.Thank you for rating our hotel, service and facilities on such a high level. We can't wait to see you again!Greetings,Ilja GierasimowiczGuest Service Representative

10/10 Fremragende

Mykhailo

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Ilja Gierasimowicz, Guest Service Representative den 9. feb. 2024
DearMykhailo,Thank you for your kind words about your recent stay at Park Inn By Radisson Kraków. On behalf of our entire staff here at Park Inn by Radisson I would like to thank you for choosing our hotel.We are thrilled to see how much you enjoyed your stay at our hotel. I am more than glad to hear that we were able to meet all your expectations. Seeing that we were able to meet your expectations makes me very happy.I hope to see you again when your travels bring you back to the area. We can't wait to see you again!Greetings,Ilja GierasimowiczGuest Service Representative

10/10 Fremragende

Jan Erik

Overnattede 4 nætter i september 2023
Svar fra Ilja Gierasimowicz, Guest Service Representative den 9. feb. 2024
Dear Jan Erik,First, I would like to thank you for sharing your opinion and for your kind words. It is always great to see such a positive reviews from our Guests. Thank you for rating our hotel, service and facilities on such a high level.We can't wait to see you again!Greetings,Ilja GierasimowiczGuest Service Representative

10/10 Fremragende

Alexander

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
…
Overnattede 2 nætter i september 2023
Svar fra Ilja Gierasimowicz, Guest Service Representative den 9. feb. 2024
Dear Alexander,Thank you for your kind words about your recent stay at Park Inn By Radisson Kraków. On behalf of our entire staff here at Park Inn by Radisson I would like to thank you for choosing our hotel.We are thrilled to see how much you enjoyed your stay at our hotel. I am more than glad to hear that we were able to meet all your expectations. I hope to see you again when your travels bring you back to the area.Greetings,Ilja GierasimowiczGuest Service Representative

6/10 Okay

Verificeret rejsende

Rejste med familie, Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
무난무난
주차장 입구가 협소해서 이용하는데 좀 불편하고 하루 주차요금은 약 80즈워티 정도 방 자제는 깔끔하고 침대는 푹신한 편 조식은 달걀, 소세지, 그리고 빵 같은 것만 간단하게 있음 전체적으로 나쁘진 않음
Overnattede 1 nat i september 2023
Svar fra Michał den 19. sep. 2023
Dear guest,Thank you for taking the time to leave a post-stay review. We are glad you had a pleasant time at our hotel. We are sorry about the inconvenience regarding parking entrance. We hope to see you again soon.Kind regards,Michał Frączek,Guest Service Representative

10/10 Fremragende

Elisabeth Sjo

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Resataurant
Store rom, pent og rent. Vi spiste aftens. Den var bedre i fjor da jeg overnattet på samme hotell i fjor. Vi hadde ikke tid til frokost Da vi hadde et veldig tidlig tog.
Overnattede 1 nat i august 2023
Svar fra Michał den 19. sep. 2023
Dear Elisabeth,Thank you for taking the time to leave a post-stay review. We are glad you had a pleasant time at our hotel and liked our rooms. We hope that you will visit us again and try breakfasts.Kind regards,Michał Frączek,Guest Service Representative

8/10 Udmærket

Dinara

Overnattede 1 nat i juli 2023
Svar fra Ilja Gierasimowicz, Guest Service Representative den 9. feb. 2024
Dear Dinara,First, I would like to thank you for sharing your opinion and for your kind words. It is always great to see such a positive reviews from our Guests.Thank you for rating our hotel, service and facilities on such a high level. We can't wait to see you again!Greetings,Ilja GierasimowiczGuest Service Representative

10/10 Fremragende

Annika

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice location, close to the Old town. Great parking under the hotel. Quiet room. Generous breakfast. Good coffee.
Overnattede 1 nat i juli 2023
Svar fra Michał den 19. sep. 2023
Dear Annika,Thank you for taking the time to leave a post-stay review. We are glad you had a pleasant time at our hotel and liked our breakfasts and parking. We hope to see you again soon.Kind regards,Michał Frączek,Guest Service Representative

10/10 Fremragende

Cecilia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i juli 2023
Svar fra Ilja Gierasimowicz, Guest Service Representative den 9. feb. 2024
Dear Cecilia,First, I would like to thank you for sharing your opinion and for your kind words. It is always great to see such a positive reviews from our Guests.Thank you for rating our hotel, service and facilities on such a high level. We can't wait to see you again!Greetings,Ilja GierasimowiczGuest Service Representative

8/10 Udmærket

Lasse

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very modern
Traveling through only.. nice stay in this place. Close to tramstation My view from the room was an unfinished building and just made us laugh.
Overnattede 1 nat i juli 2023
Svar fra Michał den 19. sep. 2023
Dear Lasse,Thank you for taking the time to leave a post-stay review. We are glad you had a pleasant time at our hotel and were not discouraged by the view. We hope to see you again soon.Kind regards,Michał Frączek,Guest Service Representative

10/10 Fremragende

Annika

Overnattede 1 nat i juli 2023
Svar fra Agnieszka Stefaniak den 6. aug. 2023
Dear Annika,Thank you for sharing your experience! We are glad to see that it was good, and we hope to see you again in the future!Best regards,Agnieszka StefaniakGuest Service Representative

10/10 Fremragende

Patryk

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra Agnieszka Stefaniak den 6. aug. 2023
Dear Patryk,Thank you for sharing your opinion with us! It is good to see that you've spent some quality time with us, and thus we hope that you'll visit us in the future one more!Best regards,Agnieszka StefaniakGuest Service Representative

10/10 Fremragende

Jacek

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was very good!
Overnattede 2 nætter i juli 2023
Svar fra Agnieszka Stefaniak den 6. aug. 2023
Dear Jacek,Thank you for sharing your opinion! We are glad that you've liked your stay with us, and we hope to see you again in the future!Best regards,Agnieszka StefaniakGuest Service Representative

10/10 Fremragende

Joachim

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bra hotell
Mjuka sköna sängar. Lagom gångavstånd ifrån centrum (15-20min).
Overnattede 1 nat i juni 2023
Svar fra Agnieszka Stefaniak den 6. aug. 2023
Dear Joachim,Thank you for sharing your opinion with us! We are very glad that you've enjoyed your stay, and we hope that you'll visit us again.Best regards,Agnieszka StefaniakGuest Service Representative

10/10 Fremragende

Mathilde Sylvie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super hôtel, à 15 minutes de la vielle ville et de Kazimierz ! Personnel impeccable et attentionné.
Overnattede 3 nætter i april 2023
Svar fra Michał Frączek, Guest Service Representative den 6. maj 2023
Dear Mathilde,Thank you for taking time and leaving a post-stay review. We are very glad to hear you had a positive time at our hotel and appreciate its location and staff. We hope to see you again.Kind regards,Michał Frączek, Guest Service Representative

4/10 Dårligt

Alex

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Reserved our suite and confirmed the suite 4 times only to find out “the person who confirmed your suite for your entire day was “new””! This is ridiculous, the staff was no help since I booked the stay through Expedia they said they could do nothing. In addition Expedia is also horrible I spent hours explaining the situation and wanted credit for the suite we never occupied and to only be charged for a standard room. Still no conclusion! Expedia is very helpful booking but horrible if there is a problem.
Overnattede 1 nat i april 2023
Svar fra Bartosz Krzoski den 23. maj 2023
Dear Mr. Alex,I am grateful for staying with us.I would like to apologize for any inconvenience which you experiences during your stay.I consulted your situation with Expedia and we found a solution by giving you a proper discount.I hope it is already done from Expedia side.Please let us know if you will need any assist still.Best regards,Bartosz KrzoskiFront Office Manager

10/10 Fremragende

Mauricio

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Gran Hotel
Como siempre una excelente opción de hospedaje cuando viajas a Cracovia ya es la segunda vez que lo visito y todo va de maravilla. Las habitaciones muy cómodas e insonoras, el desayuno buffet muy completo y el acceso es muy practico.
Overnattede 3 nætter i marts 2023
Svar fra Michał Frączek, Guest Service Representative den 6. maj 2023
Dear Mauricio,Thank you for taking your time and leaving a post-stay review. We are very glad to host you again. We are happy to know you are content with our rooms and breakfasts. We hope to see you again.Kind regards,Michał Frączek, Guest Service Representative

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Krakow Stay
Good. Helpful and courteous staff.
Overnattede 1 nat i marts 2023
Svar fra Bartosz Krzoski den 4. apr. 2023
Dear Guest,Thank you for staying with us.I am so grateful that you mentioned our staff in such positive way.I hope you will visit us again soon!Best regards,Bartosz KrzoskiFront Office Manager

8/10 Udmærket

Christine

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room was comfortable and very quiet. The black out curtains work extremely well. The staff was courteous. Thanks for a nice stay in Krakow. Oh, we walked over 35 miles in 3 days! Lots to see.
Overnattede 4 nætter i marts 2023
Svar fra Bartosz Krzoski den 4. apr. 2023
Dear Christine,It is great that you enjoyed your visit in Krakow and in our hotel!I am grateful for your valuable feedback.I hope we will be able to host again in the future.Best regards,Bartosz KrzoskiFront Office Manager

10/10 Fremragende

Gjermund

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2023
Svar fra Agnieszka Stefaniak den 25. feb. 2023
Dear Gjermund,Thank you for sharing your opinion and for such a high rate. We are glad that your time with us was good, and we hope that you will visit us again in the future!Best regards,Agnieszka StefaniakGuest Service Representative

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very nice staff
Overnattede 3 nætter i februar 2023
Svar fra Vadym Tarasenko den 12. feb. 2023
Dear Michael,Thank you very much for taking your time to share your experience regarding your recent stay with us.We are happy that your expectations were met and you were satisfied with our service. Hope that during your next visit to Krakow we will see you again as our guest.Kind regards,Vadym TarasenkoGuest Service Representative

10/10 Fremragende

Liam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Enjoyable stay, nice warm rooms to fight the cold!
Very nice stay, staff were friendly and helpful and the rooms very comfortable. We went in February during really cold temperatures, the rooms were lovely and warm which was much needed after our walks in the cold!
Overnattede 3 nætter i februar 2023
Svar fra Vadym Tarasenko den 12. feb. 2023
Dear Liam,Thank you very much for taking your time to share your experience regarding your recent stay with us.We are happy that your expectations were met and you were satisfied with your rooms. Hope that during your next visit to Krakow we will see you again as our guest.Kind regards,Vadym TarasenkoGuest Service Representative

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good stay
Overall good stay, easy access by tram. Also bus 300 goes almost directly to the hotell from the airport. Also the gym was nice!
Overnattede 3 nætter i februar 2023
Svar fra Agnieszka Stefaniak den 8. feb. 2023
Dear Guest,Thank you for sharing your recent stay experience with us! We are glad that it was satisfying and that our accessibility and gym were to your liking. Of course, we hope that we will the occasion to host you again in the future!Best regards,Agnieszka StefaniakGuest Service Representative

10/10 Fremragende

Eric

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2023
Svar fra Bartosz Krzoski den 4. apr. 2023
Dear Mr. Eric,I am so grateful for your high score.I am glad that you enjoyed your stay.I hope you will visit us again soon!Best regards,Bartosz KrzoskiFront Office Manager