2 udendørs pools, åben fra kl. 07.00 til kl. 19.00, parasoller

Anmeldelser af SAii Phi Phi Island Village

5 out of 5
SAii Phi Phi Island Village
49 Moo 8, Ko Phi Phi, Krabi

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 674 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 203 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 68 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 31 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 25 af i alt 1001 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejlig afslappet i smukke omgivelser
Fire nætter i junior suite Beach villa,(104) var en skøn oplevelse. Masser plads, direkte adgang til strand og hav. Pool område super (vi brugte poolen tættest på receptionen)
Overnattede 4 nætter i januar 2024
Svar fra SAii GURU den 25. jan. 2024
Kære Henrik,Tak for at dele din oplevelse fra dit ophold i Junior Suite Beach Villa på SAii Phi Phi Island Village. Det glæder os at høre, at dit firenætters ophold var en skøn oplevelse, og at du nød villaens rummelighed samt den direkte adgang til stranden og havet.Vi er også begejstrede for at høre, at du fandt vores poolområde nær receptionen super. Vores mål er at tilbyde vores gæster afslappende og mindeværdige ophold i smukke omgivelser, så din positive feedback er meget værdsat.Vi ser frem til at byde dig velkommen tilbage til SAii Phi Phi Island Village snart for endnu en dejlig og afslappende oplevelse.SAii for now,Wanlob HasalemSAii GURU

8/10 Udmærket

Frank

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God standart set i forhold til øen
Standarten er godt set i forhold til andet hotel på øen men priserne er meget opskreven i forhold til mad og drikke på hotellet ellers var de super gode til service og et super godt dykkecenter.
Overnattede 4 nætter i december 2023
Svar fra SAii GURU den 9. jan. 2024
Kære Frank,Tak for dit ophold hos os på SAii Phi Phi Island Village og for at dele dine tanker. Vi er glade for at høre, at du fandt vores standarder fordelagtige sammenlignet med andre hoteller på øen, og at du havde en positiv oplevelse med vores service og dykkercenter.Vi forstår dine bekymringer angående priserne på mad og drikkevarer på vores resort. Vi stræber efter at tilbyde højkvalitets, forskelligartede spisemuligheder til rimelige priser, og din feedback er uvurderlig i denne sammenhæng. Vi vil gennemgå vores prisstrukturer for at sikre, at de afspejler både kvaliteten og værdien, vi sigter efter at tilbyde.Det er hjertevarmende at vide, at vores service levede op til dine forventninger. Hos SAii er vi forpligtede til at levere enestående oplevelser og hjertevarm service. Vi er også begejstrede for at høre, at du nød vores dykkercenter, hvilket er et af højdepunkterne for mange af vores gæster.Vi sætter pris på, at du tog dig tid til at give os din feedback, da det er afgørende for os at forbedre og forstærke vores gæsteoplevelser konstant. Vi håber på at få muligheden for at byde dig velkommen tilbage til SAii Phi Phi Island Village, hvor vi kan overgå dine forventninger yderligere.SAii for nu,Wanlob HasalemSAii GURU

10/10 Fremragende

Emma Beyer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i december 2022
Svar fra Chao-General Manager den 19. dec. 2022
Dear BeyerThank you very much for choosing SAii Phi Phi Island Village as your travel destination and for taking the time to share your remarkable experience. Our team is very pleased to note that you had an enjoyable stay with us. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests. The team of SAii Phi Phi Island Village is looking forward to welcoming you back to explore our resort again in the near future.SAii For Now, SincerelyChao TreenawongGeneral Manager

8/10 Udmærket

Emma Kramer

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2022
Svar fra Woody den 27. okt. 2022
Thank you for choosing to spend your holiday with us at SAii Phi Phi Village .it was our pleasure to be your host. We're extremely delighted to know that your recent stay at our resort was an incredible one.It was such a pleasure to read your rate 8/10.yours heartfelt comment will be passed on the everyone. your wonderful feedback is an encouragement for the entire team to continue to upkeep the service and make every guest's stay truly unforgettable one. we're thank you again for staying with us and we look forward to welcome you back in to be your hos the near future .Sincerely Supakit Kaewsrikit Duty Manager

10/10 Fremragende

Anna

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Love!
Best staff ever! Nice breakfast buffet, beautiful surrondings. If you go here you NEED to go on the Maya Bay discoveries trip with Phat.
Overnattede 7 nætter i september 2022
Svar fra Management Team den 27. sep. 2022
Dear Anna,Thank you very much for taking the time to post your review of your recent stay on Hotel.com for the benefit of other travelers.Reading such positive feedback from you makes me extremely proud of our team. Your kind words have been shared with all our associates.We hope your travels will bring you back to Koh Phi Phi Thailand and we hope as well to welcome you back to SAii Phi Phi Island Village.SAii For Now,Wanlob HasalemDuty Manager

10/10 Fremragende

Anne Louise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing stay - thanks to Nora and the team for their exceptional service and kindness.
Overnattede 5 nætter i juli 2022
Svar fra Management Team den 6. aug. 2022
Dear Anne, Thank you very much for your kind review of your experience with the SAii Phi Phi Island Village and for sharing it with the world. We are more than happy to hear that you had a memorable holiday experience at our resort. We are greatly encouraged by your compliments and will strive to even greater heights to further excel ourselves in our hospitality and service rendered. Like all of our guests, your presence at SAii Phi Phi Island Village is extremely precious and valuable to us; and we eagerly look forward to welcoming you back to our resort again. Sincerely, Wanlob Hasalem Duty Manager

10/10 Fremragende

Malik

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Helt fantastisk ophold
Allerede ved ankomst til Phi Phi Village blev vi overvældet af velkomsten, der var både sang, dans og en forfriskende velkomstdrink som var tiltrængt efter turen fra det sydlige Phuket. Efter check-in som gik hurtigt fik vi en opgradering til en større hytte, dejligt! Vi havde 4 dage på hotellet og de blev brugt ved de to pools, på stranden og hyggelige gåture, den ene dag var vi på ø-hop til de områder der var åbne og snorklede, kæmpe oplevelse for os voksne og børnene. Vi spiste på hotels restauranter hvilket var udmærket, maden smagte godt og der var et liveband som spillede musik til maden, det skabte en god og livlig stemning. På vores sidste dag fik vi en afsked med dans og musik igen, familien har fået nogle dejlige minder med fra opholdet, vi vil bestemt booke phi phi Village igen, denne gang med nogle flere dage.
Overnattede 3 nætter i marts 2020
Svar fra Karin Jongman, Resort Manager den 6. apr. 2020
Hej Malik, vi værdsætter, at du har taget dig tid til at dele din informative anmeldelse af Phi Phi Island Village Beach Resort. Det var virkelig en stor fornøjelse at have dig med os. Mange tak for at anbefale os. Vi ser meget frem til Se (a) dig igen her i vores paradis. Indtil da. Ønsker dig alt det bedste i mellemtiden!

10/10 Fremragende

Christel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful place
This is a paradise on earth. Lovely place and wonderful surroundings
Overnattede 5 nætter i januar 2020
Svar fra Karin Jongman, Resort Manager den 14. jan. 2020
Thank you so much for the great feedback. We appreciate receiving your nice comments. Hope to see you back soon.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Meget smukt sted, hvor man er forholdsvis ugeneret ift resten af øen. Ville klart komme igen.
Overnattede 5 nætter i oktober 2019
Svar fra Karin Jongman, Resort Manager den 26. okt. 2019
Tak for den gode feedback, vi er glade for, at du nød dit ophold hos os. Best regards, Karin Jongman Resort Manager

10/10 Fremragende

Nanna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing place
Amazing place, high level of service, nice and smiling staff, great bungalows and pools. Loved the place !!
Overnattede 5 nætter i oktober 2019
Svar fra Karin Jongman, Resort Manager den 16. okt. 2019
Dear Nanna, thank you so much for the lovely feedback. We are delighted that you enjoyed your stay with us. Best regards, Karin Jongman Resort Manager

10/10 Fremragende

Bao

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2019
Svar fra Karin Jongman, Resort Manager den 1. aug. 2019
Thank you Bao for the great rating. It is nice to see that you enjoyed your stay so much that you were willing to recommend us to others. Kind Regards, Karin Jongman Resort Manager

10/10 Fremragende

Hans Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Phi phi Village Beach Resort
Super lækkert sted hvis man bare skal slappe af og nyde hinanden. Der er en lille by bag hotellet ellers så er det på hotellet man er. Der er 2 dejlige pools. Rigtige søde personale, en manerer der selv kommer og byder velkommen Det er i den dyre ende at spise på hotellet
Overnattede 2 nætter i juni 2019
Svar fra Karin Jongman, Resort Manager den 26. jun. 2019
Kære gæst, Mange tak for at vælge vores hotel og tage din dyrebare tid til at sende os din anmeldelse. Vi er meget glade for at høre, at du har haft din ferie på hotellet. Vi deler din feedback med vores team og mange tak for dit kompliment. Vi ser frem til at være dit valg af hotel til din næste tur, og vi ser frem til at betjene dig igen. Med venlig hilsen, Karin Jongman Resort Manager

10/10 Fremragende

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sublimt ophold
Et helt igennem fantastisk sted. Vi var der en uge - total afslapning, super omgivelser og så lige et par bådture med snorling etc.
Overnattede 7 nætter i februar 2019
Svar fra Chao Treenawong den 21. feb. 2019
Dear valued guest, Thank you so much for taking the time to share your review with us re your stay here at Phi Phi Island Village Beach Resort. that I am delighted to know you enjoyed your stay at the hotel and all other facilities that were there for you to enjoy, in and around the hotel. Thank you for your feedback. It means a lot to us as it assists us to improve our services to all our guests, so thank you once again. We looking forward welcoming you back again in the near future. With best regards, General Manager.

10/10 Fremragende

Cecilie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Just like paradise! ❤️
Absolutly amazing place with a breathtakning view over and over again, with amazing staff, service and rooms. It was just paradise ❤️
Overnattede 5 nætter i februar 2019
Svar fra Chao Treenawong den 18. feb. 2019
Dear valued guest, Thank you so much for taking the time to share your review with us re your stay here at Phi Phi Island Village Beach Resort. that I am delighted to know you enjoyed your stay at the hotel and all other facilities that were there for you to enjoy, in and around the hotel. Thank you for your feedback. It means a lot to us as it assists us to improve our services to all our guests, so thank you once again. We looking forward welcoming you back again in the near future. With best regards, General Manager.

8/10 Udmærket

Karin, Kolding

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super beliggenhed, dejlige bungalows, men ret svingende service og langsom betjening.
Overnattede 6 nætter i januar 2019
Svar fra Chao Treenawong den 15. jan. 2019
Dear valued guest, Thank you so much for taking the time to share your review with us re your stay here at Phi Phi Island Village Beach Resort. I am delighted to know that you enjoyed your stay at the hotel and all other facilities that were there for you to enjoy, in and around the hotel. Thank you for your feedback. It means a lot to us as it assists us to improve our services to all our guests, so thank you once again. We looking forward welcoming you back again in the near future. With best regards, General Manager.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig dejligt hotel med en skøn beliggenhed ned til en bountystrand
Overnattede 2 nætter i november 2018
Svar fra Chao Treenaong den 19. nov. 2018
Dear Value Guest, Warm greetings and thank you for having chosen Phi Phi Island Village Beach Resort as the hotel of choice for your recent stay. I appreciate you taking the time to review your experiences with us. I am delighted to hear that you liked our resort environment. Our aim is to do our best to make our guest leave the resort with good memories. However, please accept my sincerest apologies for the areas where you feel we fell short. We look forward to welcoming you back in the very near future. With best regards, General Manager.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2018
Svar fra Chao Treenawog den 7. nov. 2018
Dear valued guest, Thank you so much for taking the time to share your review with us re your stay here at Phi Phi Island Village Beach Resort. I am delighted to know that you enjoyed your stay at the hotel and all other facilities that were there for you to enjoy, in and around the hotel. Thank you for your feedback. It means a lot to us as it assists us to improve our services to all our guests, so thank you once again. We looking forward welcoming you back again in the near future. With best regards, General Manager.

10/10 Fremragende

Kristian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
2. besøg 👍
Super service, dejlige hytter, dejlig morgenbuffet og så kan restauranten på bagsiden af resortet anbefales på det kraftigste😃☀️🌴
Overnattede 5 nætter i oktober 2018
Svar fra Chao Treenawong den 22. okt. 2018
Dear valued guest, Thank you so much for taking the time to share your review with us re your stay here at Phi Phi Island Village Beach Resort. I am delighted to know that you enjoyed your stay at the hotel and all other facilities that were there for you to enjoy, in and around the hotel. Thank you for your feedback. It means a lot to us as it assists us to improve our services to all our guests, so thank you once again. We looking forward welcoming you back again in the near future. With best regards, General Manager.

8/10 Udmærket

Maisaa

Skønt hotel og service.
Min mand og jeg havde et fantastisk ophold på jeres hotel.
Overnattede 7 nætter i august 2018
Svar fra Chao Treenaong den 3. sep. 2018
Dear valued guest, Thank you so much for taking the time to share your review with us re your stay here at Phi Phi Island Village Beach Resort. I am delighted to know that you enjoyed your stay at the hotel and all other facilities that were there for you to enjoy, in and around the hotel. Your feedback means a lot to us as it assists us to improve our services to all our guests, so thank you once again. We looking forward welcoming you back again in the near future. With best regards, General Manager.

10/10 Fremragende

Nathalie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2018
Svar fra Chao Treenawong den 27. jul. 2018
Dear valued guest, Thank you so much for taking the time to share your review with us re your stay here at Phi Phi Island Village Beach Resort. I am delighted to know that you enjoyed your stay at the hotel and all other facilities that were there for you to enjoy, in and around the hotel. Your feedback means a lot to us as it assists us to improve our services to all our guests, so thank you once again. We looking forward welcoming you back again in the near future. With best regards, General Manager.

10/10 Fremragende

Anders

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i januar 2018
Svar fra Chao Treenawong den 16. mar. 2018
Dear valued guest, Thank you so much for sharing your review with us and giving us such a nice score. I am delighted to know that you enjoyed your stay here with us at Phi Phi Island Village Beach Resort and all other facilities that were available for you to enjoy. Your feedback means allot to us as it assists us to improve our services to all our guests, so thank you once again. Much appreciated. We looking forward to welcoming you back again in the near future. With best regards, General Manager.

10/10 Fremragende

Anders

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This place is amazing
Overnattede 1 nat i januar 2018
Svar fra Chao Treenawong den 7. mar. 2018
Dear valued guest, thank you so much for your kind and positive feedback re your stay here at Phi Phi Island Village Beach Resort. I am so happy to know that you enjoyed your stay at our resort and all other facilities that were available. your feedback is very important to us so thank you once gain, much appreciated. We looking forward seeing you again in the near future. With best regards, General Manager

8/10 Udmærket

Jesper Høst Holmberg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2018
Svar fra Chao Treenawong den 16. mar. 2018
Dear valued guest, thank you so much for sharing your review with us and giving us such a lovely high score. I am delighted to know that you enjoyed your stay here with us at Phi Phi Island Village Beach Resort and all that we had to offer. Your feedback means allot to us , so thank you once again. Much appreciated. We looking forward to seeing you again in the near future. With best regards, General Manager.

10/10 Fremragende

Birgitte

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk dejligt sted. Man skal bestemt ikke forvente der sker de store ting, men det gør man vel heller ikke derude. Det er ren afslapning, personalet er meget OB’s på at man har det godt og står til rådighed når der er brug for det. Alt i alt et rigtig dejligt sted
Overnattede 2 nætter i januar 2018
Svar fra Chao Treenawong den 8. mar. 2018
Dear valued guest, thank you so much for your lovely positive review re your stay here at Phi Phi Island Beach Resort. I am so happy to know that you enjoyed your holiday and stay here at the resort. We looking forward to seeing you again in the near future. With best regards General Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel med dejlige pools og hav
Der er ikke rigtig andet i området end hotellet. Buffet til aften er til meget fair pris og af god kvalitet.
Overnattede 4 nætter i november 2017
Dear Anonymous, We valued your time in writing a review. We hope to see you again soon. Regards, Chao Treenawong, General Manager

10/10 Fremragende

Benny Enemark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Paradis på jord
Super dejligt sted et paradis på jord. Skønt hotel, god betjening, god mad, skøn pool område og gode snorkling muligheder.
Overnattede 2 nætter i juli 2017
Svar fra chao den 5. aug. 2017
Dear Valued Guest, First of all I apology to reply in English.Thank you for taking the time to share your experience following your recent stay with us. I am delighted to hear that our team once again has meet our guests’ expectations. Your acknowledgement of their hard work is highly appreciated and I will ensure to share your great comments with them. I hope to welcome you back again when your travels bring you back to Phi Phi. With best regards Chao Treenawong General Manager

10/10 Fremragende

Anders

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastiske omgivelser og service
Et virkeligt dejligt luksushotel

10/10 Fremragende

Kira

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt hotel midt i junglen
Et skønt, stille og idylisk hotel til afslapning. Klart anbefalelsesværdigt. Hvis man ønsker lidt meget spænding end hotellet kan man med fordel gå en tur om bagved, hvor der ligger et par autentiske restauranter/barer og butikker.

10/10 Fremragende

Flemming

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt resort med fantastisk mad og enestående Spa.
Hotellet ligger ret isoleret i en lille bugt. Man skal derfor til fods over et bjerg i ca. en time hvis man vil se andet af den smukke ø. Bag resortet ligger en lille primitiv, men hyggelig landsby hvor der kan spises, drikkes, handles ind og fås massage. De to store pools var lidt kolde. Til gengæld må vi rose Spa'en og især mrs. Ann, det var wellness af meget høj klasse. Buffetrestauranten var også virkelig god.

10/10 Fremragende

DANIEL EDWARD

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo estubo muy bien cordinado
Overnattede 2 nætter i maj 2024
Svar fra SAii GURU den 20. maj 2024
Estimado Daniel Edward,Muchas gracias por tu comentario positivo. Nos alegra saber que todo estuvo muy bien coordinado durante tu estancia. Tu satisfacción es nuestra prioridad y esperamos tener el placer de recibirte nuevamente en SAii Phi Phi Island Village.SAii for now,Wanlob HasalemSAii GURU

4/10 Dårligt

Kamilla

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
This location is beautiful to look at and I was so excited to stay there in the isolated environment and don’t get me wrong. I am aware of the jungle and I am no stranger to bugs and animals. However, this was way too much. For a five star facility the room should have a better isolation from the outside insects and creatures. First night stayed there bed looked OK. I always do a bedbug check when it finally came time to go to bed during night sleep full of little bugs crawling into the bed fell and crawled on my husband’s head. Getting into the room as quickly as possible on our way back from dinner open the door for two seconds after dark sense of insects come inside the room and you then have to spray in a lot of your room with bug spray, which is super toxic for you. Husband almost got attacked by 12 monkeys simply walking back from the fun pool. At the end of the day, we’re not able to relax this was supposed to be relaxing and paying premium cost this was A terrible experience. I paid for four nights left after two nights requested a refund for the last two nights which was not provided. Management only offered to change my room however I have no trust in this establishment. Just wanted to relax on my vacation. DO NOT RECOMMEND.
Overnattede 4 nætter i april 2024
Svar fra SAii GURU den 13. maj 2024
Dear Kamilla,Thank you for taking the time to share your experience at SAii Phi Phi Island Village. We deeply regret that your stay did not meet your expectations, and we sincerely apologize for the discomfort and inconvenience you experienced regarding the presence of insects and wildlife.At SAii, we are committed to providing our InSAiiders with a serene and comfortable environment, and clearly, we did not achieve this for you. We understand the importance of maintaining a balance with our natural surroundings while ensuring the comfort and safety of our guests. We take your concerns about room isolation and the effectiveness of our pest control measures seriously and will be reviewing our protocols and facilities to address these issues promptly.We regret that the offered room change did not meet your needs and understand your decision to leave early. We are reviewing our policies regarding guest compensation in situations like this to better align with guest expectations and the level of hospitality we aim to provide.Your feedback is invaluable to us, and we are truly sorry that we fell short of delivering the relaxing experience you anticipated. We hope to have the opportunity in the future to regain your trust and demonstrate the high standards of guest comfort and satisfaction that SAii Phi Phi Island Village is known for.Thank you again for your candid feedback.SAii for now,Wanlob HasalemSAii GURU

2/10 Forfærdeligt

Yaren

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
During our three-night stay for a party of five, we primarily dined and enjoyed the hotel's amenities. The rooms and beach were delightful, although the location is somewhat secluded, requiring a 20-30 minute journey by tail boat to Phi Phi Town. However, our check-out experience was awful. We discovered significant discrepancies in our final bill, with thousands of Bahts erroneously added and our receipts mixed up with others, bearing different signatures. Despite our efforts to rectify the situation, the initial response from the staff was disappointing, even resorting to threats of involving security and police. It took considerable time for the hotel to acknowledge their errors, including different signatures and additional charges on our bill. We found that we were overcharged by 10,000 Baht which is not a small amount at all. If we hadn’t checked our receipts and went along with the not so clear final bill we would have paid for things we did not have. Such service falls far short of even a one-star rating, let alone the expected five-star standard. This incident serves as a stark reminder to thoroughly review receipts, emphasizing the importance of vigilance beyond the final bill. In light of our experience, I advise caution in trusting this establishment. Absolutely appalling and just unacceptable service. PLEASE CHECK YOIR RECEIPTS WHEN CHECKING OUT. I would go as far as to say that they were trying to steal our money this way. I wonder how many people overpaid!
Overnattede 3 nætter i april 2024
Svar fra SAii GURU den 30. apr. 2024
Dear Yaren,Thank you for taking the time to share your detailed feedback regarding your recent stay at SAii Phi Phi Island Village. We're glad to hear that you enjoyed our rooms and beach, but deeply regret that your checkout experience was not only disappointing but distressing.The issues you encountered with your bill are concerning and absolutely not reflective of the high standards of integrity and transparency we strive to uphold. We sincerely apologize for the errors in your billing and the unacceptable way in which it was initially handled by our staff. Resorting to threats of involving security is not in line with our values, and we are addressing this behavior immediately to ensure it does not happen again.Please rest assured that we are taking your feedback seriously and are conducting a thorough review of our billing processes to correct these failures and prevent future occurrences. Our goal is to ensure that all charges are transparent and accurate, and that all our guests feel safe and respected when resolving any issues.Your experience serves as a critical reminder of our need to continually train our staff and improve our systems. We are committed to making the necessary changes to regain the trust of our guests and ensure that our service is worthy of the five-star standard we claim.We understand if you choose not to return, but we sincerely hope to have another opportunity to restore your faith in our hotel. If there’s anything further we can do to assist you, please do not hesitate to contact us directly.Thank you again for your vigilance and for bringing these issues to our attention.SAii for now,Wanlob HasalemSAii GURU

10/10 Fremragende

Ryan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The SAII village was a 2 night stay as part of our honeymoon trip to Phi Phi. On arrival, we had our luggage taken care of, sat in reception with a fresh pineapple juice drink and a cold towel (lovely after the boat ride over). From here we checked in and a member of staff sat with us in the lobby and explained where everything is, got us to download the SAII village app on our phones (which is amazing, allows you to do everything via the app, ordering fresh towels, room service and even ordering a buggy to take you around). We then got taken to our room via a buggy and showed around our room. The room was a Deluxe Garden King Villa, the cool air-con was heaven, the room and shower facilities were great! The resort itself is easily walkable, the pools are more than big enough and plenty of loungers either around the pool or facing the beach for most of the day. The food was amazing on-site too, probably more pricier than anywhere we’ve been currently (expected). We had the most amazing 2 nights here and the staff were so polite and friendly. We got the SAII Village boat (which was arranged for us) back to Tonsai Pier to catch our Ferry back to Phuket. Would highly recommend this place and me and my wife have already spoke about returning.
Overnattede 2 nætter i april 2024
Svar fra SAii GURU den 26. apr. 2024
Dear Ryan,Thank you for choosing SAii Phi Phi Island Village for your honeymoon and for sharing such a delightful review! We are thrilled to hear that your stay was nothing short of amazing. It sounds like your arrival and check-in experience set a fantastic tone for your visit, and we're glad that our SAii Village app enhanced your experience by adding convenience and comfort to your stay.It's wonderful to know that the Deluxe Garden King Villa provided a cool and comfortable retreat, and that you found our resort's amenities, including the pools and food, to your liking. We strive to ensure that every guest, especially our InSAiiders like yourself, enjoys a seamless and enjoyable experience, and it's heartwarming to hear such positive feedback about our staff's politeness and friendliness.We appreciate your recommendation and are delighted that you and your wife are already considering a return visit. We look forward to welcoming you back to SAii Phi Phi Island Village, where we hope to make your next stay even more memorable.SAii for now,Wanlob HasalemSAii GURU

8/10 Udmærket

KIMBERLEY

Rejste med partner
Synes godt om: Faciliteter
Loved the traditional huts was very peaceful however some areas like the fun pool need some TLC tiles missing causing sharp edges etc
Overnattede 6 nætter i april 2024
Svar fra SAii GURU den 21. apr. 2024
Dear Kimberley,Thank you for your feedback about your stay at SAii Phi Phi Island Village. We're delighted to hear that you loved the traditional huts and found your stay peaceful. It’s great that these aspects of our resort provided you with a serene experience.We appreciate your comments regarding the condition of the fun pool. The safety and comfort of our guests are our top priorities, and we take your observation about the missing tiles and sharp edges very seriously. Rest assured, we will address these issues promptly to ensure a safer and more enjoyable environment for all our guests.Thank you once again for helping us improve our services. We hope to have the pleasure of welcoming you back, providing not only a peaceful but also a perfectly safe and comfortable experience.SAii for now,Wanlob HasalemSAii GURU

8/10 Udmærket

elizabeth, Cincinnati

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very pretty spot on island. Beach deluxe king bungalow was amazing. Indoor and outdoor connecting showers! Very clean. Diving was great amd dive masters wonderful
Overnattede 5 nætter i april 2024
Svar fra SAii GURU den 17. apr. 2024
Dear Elizabeth,Thank you for sharing your wonderful experience at SAii Phi Phi Island Village! It’s heartwarming to hear that you enjoyed your stay in our Beach Deluxe King Bungalow with its unique indoor and outdoor connecting showers. Cleanliness is a priority for us, and we're glad it enhanced your stay.We're thrilled that you had a fantastic diving adventure and found our dive masters to be wonderful. It’s always our pleasure to share the beauty of the island’s marine life with our InSAiiders.We look forward to welcoming you back for more memorable experiences and fun-filled adventures in our little paradise. Remember, at SAii, we're always here to ensure every moment is memorable!SAii for now,Wanlob HasalemSAii GURU

6/10 Okay

gagandeep

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Be warned about low tide requires walking in the ocean/sand to check in check out depending on low tide times can only access resort during high tide
Overnattede 2 nætter i april 2024
Svar fra SAii GURU den 17. apr. 2024
Dear gagandeep,Thank you for sharing your feedback with us. We appreciate your insights regarding the challenge of low tide and its impact on accessing the resort during certain times.We understand that the fluctuation of tides can present inconvenience, especially during check-in and check-out times. We apologize for any inconvenience this may have caused during your stay.Your feedback is valuable to us as we continuously strive to improve our guests' experiences. We will take your comments into consideration as we work towards providing more seamless arrangements for arrivals and departures during low tide periods.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.SAii for now,Wanlob HasalemSAii GURU

8/10 Udmærket

Ron

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The beach was beautiful but there was not enough chairs around the pool
Overnattede 4 nætter i april 2024
Svar fra SAii GURU den 8. apr. 2024
Dear Ron,Thank you for sharing your thoughts on your stay at SAii Phi Phi Island Village. We're glad to hear that you found our beach beautiful, but we apologize for the inconvenience regarding the availability of chairs around the pool. We understand how important it is for our guests to relax comfortably by the pool, and we regret any disappointment this may have caused.Your feedback is invaluable to us as it helps identify areas where we can improve. We will take immediate steps to address the issue with poolside seating to ensure a more enjoyable and relaxing experience for all our guests in the future.We hope to have the opportunity to welcome you back, providing a stay that fully meets your expectations and allows you to enjoy every aspect of our resort to the fullest.SAii for now,Wanlob HasalemSAii GURU

10/10 Fremragende

NORITERU

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My family of four stayed here. Warm and thoughtful service. The quality was high and it was a wonderful experience. We would like to come back again.
Overnattede 4 nætter i marts 2024
Svar fra SAii GURU den 8. apr. 2024
Dear NORITERU,Thank you for sharing your experience with your family at SAii Phi Phi Island Village. We're delighted to hear that our service warm and thoughtful and that the quality of your stay was high, making for a wonderful experience. Our team strives to create a welcoming and memorable environment for every guest, and knowing we've made a positive impact on your family's vacation is truly rewarding.We're thrilled that you would like to come back again. We look forward to welcoming your family back to SAii Phi Phi Island Village for another delightful stay.SAii for now,Wanlob HasalemSAii GURU

10/10 Fremragende

Yohsuke

Overnattede 3 nætter i marts 2024
Svar fra SAii GURU den 2. apr. 2024
Dear Yohsuke,Thank you for your concise and positive feedback on your stay at SAii Phi Phi Island Village. We're thrilled to hear that everything was to your satisfaction. Our team is dedicated to ensuring every InSAiider has a memorable and enjoyable experience, and it's great to know we met this goal for you. We look forward to the opportunity to welcome you back for another stay in the future! SAii for now, Wanlob Hasalem SAii GURU

4/10 Dårligt

Zaira Talia

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
Muy caro para lo que es
Overnattede 2 nætter i marts 2024
Svar fra SAii GURU den 11. mar. 2024
Querida Zaira,Gracias por compartir tus impresiones sobre tu estancia en SAii Phi Phi Island Village. Sentimos que la experiencia no haya cumplido completamente con tus expectativas en relación con el valor. Nos esforzamos por ofrecer una experiencia excepcional que justifique el precio, incluyendo nuestro entorno único, instalaciones de primera calidad, y un servicio atento y personalizado de nuestros SAiiLanders.Agradecemos tus comentarios, ya que nos brindan la oportunidad de evaluar y mejorar continuamente nuestros servicios y ofertas. Si decides visitarnos de nuevo, esperamos tener la oportunidad de superar tus expectativas y mostrar el verdadero valor de una estancia en SAii.SAii for now,Wanlob HasalemSAii GURU

10/10 Fremragende

Elke

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A heavenly place for a quiet timeout with delecious food and friendly staff. Would love to return one day...
Overnattede 6 nætter i februar 2024
Svar fra SAii GURU den 11. mar. 2024
Dear Elke,Thank you so much for your kind words. We're thrilled to hear that you found our slice of paradise to be the perfect spot for a peaceful getaway. Our dedicated SAiiLanders strive to provide not just excellent service, but also delicious culinary experiences that make your stay memorable. It's heartwarming to know that you're considering a return, and we eagerly await the opportunity to welcome you back to SAii Phi Phi Island Village for another heavenly experience.SAii for now,Wanlob HasalemSAii GURU

10/10 Fremragende

Matthew

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Incredible hotel and beach. One of the best places we have ever been
Overnattede 2 nætter i februar 2024
Svar fra SAii GURU den 29. feb. 2024
Dear Matthew,Thank you for sharing your incredible experience at SAii Phi Phi Island Village. We are thrilled to hear that we are among the best places you have ever been. Our dedicated SAiiLanders take great pride in making each guest's stay memorable, and it's rewarding to know that the hotel and beach left such a positive impression on you.We look forward to welcoming you back for another unforgettable visit. Until then, we wish you many more beautiful adventures.SAii for now,Wanlob HasalemSAii GURU

10/10 Fremragende

Tom

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
5 star just need a little help with the check in process takes too long
Overnattede 2 nætter i februar 2024
Svar fra SAii GURU den 27. feb. 2024
Dear Tom,Thank you for choosing SAii Phi Phi Island Village for your stay and for taking the time to share your experience with us. We are thrilled to receive a 5-star rating from you!We acknowledge your feedback regarding the check-in process and understand that your time is valuable. Ensuring a smooth and efficient check-in experience for our guests is a priority for us, and we regret any inconvenience you faced. Please know that we are actively working on streamlining our check-in procedures to minimize wait times and enhance our guest's overall experience from the moment they arrive.We appreciate your patience and are grateful for your constructive feedback, which plays a crucial role in our continuous efforts to improve and excel in every aspect of our service.Looking forward to welcoming you back for another memorable stay at SAii Phi Phi Island Village, where we hope to impress you not only with our warm-hearted service but also with an even more seamless arrival experience.SAii for now,Wanlob HasalemSAii GURU

10/10 Fremragende

Lars Frederik

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Amazing hotel and location. Great breakfast buffet. Super spacious and clean rooms with lots of room to store the luggage.
Overnattede 3 nætter i februar 2024
Svar fra SAii GURU den 23. feb. 2024
Dear Frederik,Thank you for sharing your thoughts on your recent stay at SAii Phi Phi Island Village. We're thrilled to hear that you found our hotel and its location amazing and that our breakfast buffet, spacious and clean rooms, along with ample luggage storage space, contributed to making your stay great.Our team of SAiiLanders is dedicated to providing a memorable experience for every InSAiider, and your feedback is a wonderful testament to their efforts. We're delighted that you enjoyed the various aspects of your visit and we hope to have the pleasure of welcoming you back in the near future for another exceptional stay.SAii for now,Wanlob HasalemSAii GURU

6/10 Okay

Ziwei

Overnattede 1 nat i februar 2024
Svar fra SAii GURU den 23. feb. 2024
Dear Ziwei,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. SAii for now, Wanlob Hasalem SAii GURU

10/10 Fremragende

Jared

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This place is beautiful. It’s easy to get to by boat just ask any boat at pier. The room on the beach is 10/10 best room ever. If you’re reading reviews debating to stay. Just do it it’s the best in the area. Place is full of flowers and beautiful trees smells amazing. Awesome beach. Awesome pool. Good spa!
Overnattede 1 nat i februar 2024
Svar fra SAii GURU den 23. feb. 2024
Dear Jared,Thank you for taking the time to share your wonderful feedback about SAii Phi Phi Island Village. It's fantastic to hear that you found our location beautiful and easily accessible, and that your beachfront room exceeded your expectations with a perfect score!We're delighted that our resort's natural beauty, filled with flowers and beautiful trees, contributed to the amazing atmosphere you experienced. Knowing that you enjoyed the awesome beach, pool, and our spa services truly means a lot to us.Your encouragement for others to stay with us is greatly appreciated. Our team of SAiiLanders strives to ensure every InSAiider has an exceptional experience, and your endorsement is a testament to their efforts.We look forward to welcoming you back for another unforgettable stay at what you've kindly described as the best in the area.SAii for now,Wanlob HasalemSAii GURU

10/10 Fremragende

joana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel incrível!
Overnattede 7 nætter i februar 2024
Svar fra SAii GURU den 19. feb. 2024
Cara Joana,Obrigado por compartilhar sua opinião sobre o SAii Phi Phi Island Village. Ficamos muito felizes em saber que você considerou nosso hotel incrível! Nosso objetivo é proporcionar experiências excepcionais e memoráveis para nossos hóspedes, e é gratificante saber que conseguimos atender às suas expectativas.Esperamos ter o prazer de recebê-la novamente em breve para mais momentos incríveis e relaxantes em nosso pedacinho do paraíso.SAii for now,Wanlob HasalemSAii GURU

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The diving center staff were excellent. We thoroughly enjoyed our dives. The boat staff and dive master were very knowledgeable and helpful.
Overnattede 7 nætter i februar 2024
Svar fra SAii GURU den 19. feb. 2024
Dear Robert,Thank you for sharing your diving experience at SAii Phi Phi Island Village. We're thrilled to hear that you had an excellent time with our diving center staff, and that your dives were thoroughly enjoyable.It's wonderful to know that the boat staff and dive master provided you with knowledgeable and helpful guidance, making your underwater adventures memorable and safe. Our dive team takes great pride in offering exceptional service and expertise, ensuring every guest has a remarkable and enriching experience exploring the beauty beneath the waves.We will be sure to pass on your compliments to our diving center team; they will be delighted to know their efforts have been so positively recognized.We look forward to welcoming you back for more diving adventures or to enjoy the many other experiences SAii Phi Phi Island Village has to offer. Your satisfaction and enjoyment are our greatest rewards.SAii for now,Wanlob HasalemSAii GURU

10/10 Fremragende

Kaoruko

Overnattede 3 nætter i februar 2024
Svar fra SAii GURU den 21. mar. 2024
Dear Kaoruko, Thank you for your kind rating at SAii Phi Phi Island Village. We are glad that you enjoyed your stay and hope to see you again very soon. SAii for now, Wanlob Hasalem SAii GURU

10/10 Fremragende

Iain

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra SAii GURU den 12. feb. 2024
Dear Iain,Thank you for your 5-star rating of SAii Phi Phi Island Village. We're delighted to know that your experience with us was exemplary and met the high standards we strive to uphold. Your rating is a wonderful endorsement of our commitment to providing exceptional service and memorable stays.We look forward to the opportunity to welcome you back in the future for another exceptional visit.SAii for now, But memory foreverWanlob HasalemSAii GURU