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Anmeldelser af Hampton by Hilton Kiel City Centre

Hampton by Hilton Kiel City Centre
Exerzierplatz 5, Kiel, SH

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 353 af i alt 884 anmeldelser" "
Bedømmelse på 8 − Udmærket. 354 af i alt 884 anmeldelser" "
Bedømmelse på 6 − Okay. 109 af i alt 884 anmeldelser" "
Bedømmelse på 4 − Dårligt. 46 af i alt 884 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 884 anmeldelser" "

9,0/10

Rengøring

8,2/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Flemming

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Godt
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Jonas

Overnattede 1 nat i februar 2024
Svar fra Matthes den 4. mar. 2024
Moin Jonas,vielen Dank für deine Bewertung.Wir hoffen dich bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenMatthes CarstensFront Office

6/10 Okay

Torben

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 23. feb. 2024
Dear Mr. Thorben,Thank you for taking the time to provide us with your feedback regarding your recent stay at Hampton by Hilton Kiel. We truly value all guest feedback as it helps us continuously improve our services.We regret to learn that your experience did not meet your expectations, as indicated by the 6 out of 10 rating. We sincerely apologize for any shortcomings you may have encountered during your time with us.Your satisfaction is of utmost importance to us, and we would have appreciated the opportunity to address any concerns you had during your stay. We strive to ensure that each guest has a comfortable and enjoyable experience, and we are disappointed to hear that we fell short of this goal during your visit.Please know that your comments have been shared with our team, and we will use them as valuable insights to enhance our guest experience moving forward.We hope that despite the issues you encountered, you will consider giving us another chance to provide you with the exceptional hospitality that Hampton by Hilton is known for. Should you choose to stay with us again, please do not hesitate to reach out to our team directly so that we may ensure your next visit exceeds your expectations.Thank you once again for your feedback and for choosing Hampton by Hilton Kiel. We sincerely appreciate your patronage.Warm regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

6/10 Okay

Peter

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Udemærket
Fint, lidt hårde senge og meget standart morgenmad, men central beliggenhed. Parker evt på wilhelmplatz hvor der er gratis. Der er ca 10 - 15 min gang til hotellet. Ellers er der massere af betalings P. Lige ved døren.
Overnattede 2 nætter i februar 2024
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 19. feb. 2024
Dear Mr. Peter,Warm greetings from Hampton by Hilton Kiel!Thank you immensely for taking the time to share your thoughts following your recent stay with us. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.While we are pleased to learn that you appreciated our hotel's central location, we deeply regret any discomfort caused by the firmness of the beds and the breakfast offerings. Please accept our sincere apologies for any inconvenience this may have caused during your stay. Rest assured, your comments have been duly noted, and we will explore avenues to further elevate the comfort of our bedding and enrich the variety of our breakfast selections.Additionally, we sincerely appreciate your suggestion regarding parking at Wilhelmplatz, which indeed provides a convenient and cost-effective option for our guests. Your insight will undoubtedly benefit future travelers seeking hassle-free parking solutions.We are genuinely grateful for your patronage and your constructive feedback. It is through feedback such as yours that we are able to refine our services and better meet the expectations of our esteemed guests. We hope to have the privilege of welcoming you back to Hampton by Hilton Kiel in the near future, where we eagerly await the opportunity to exceed your expectations.With warm regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

4/10 Dårligt

Charlotte Cramer

Synes godt om: Rengøring
Overnattede 1 nat i februar 2024
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 16. feb. 2024
Dear Mrs. Cramer,Thank you for taking the time to share your feedback regarding your recent stay at Hampton by Hilton Kiel. We are truly sorry to hear that your experience did not meet your expectations, as indicated by your 2 out of 5 rating. While we respect your decision to provide feedback, we regret that we were not able to address any specific concerns you may have had, as no comments were provided.Our utmost priority is to ensure that all our guests have a comfortable and enjoyable stay, and it is disappointing for us to learn that we fell short of achieving this during your visit.Please know that your feedback is valuable to us, and we sincerely apologize for any shortcomings you experienced. We strive to continually improve our services and facilities, and your comments will certainly be taken into consideration as we work towards enhancing the guest experience.We hope that despite the issues encountered, you will consider giving us another opportunity to better serve you in the future. Should you decide to stay with us again, please do not hesitate to reach out to our team directly with any specific concerns or requests you may have, as we would be more than happy to assist in any way we can.Once again, thank you for choosing Hampton by Hilton Kiel. We appreciate your patronage and hope to have the pleasure of welcoming you back for a more positive experience.Warm regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

6/10 Okay

Charlotte

Overnattede 1 nat i december 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 9. jan. 2024
Dear Mrs. Charlotte,We sincerely appreciate your recent stay at Hampton by Hilton Kiel and value your feedback. Firstly, we would like to express our gratitude for taking the time to share your thoughts with us.We are delighted to have had the opportunity to host you; however, we are sorry to learn that your experience did not meet your expectations, as indicated by the 6 out of 10 rating. Your satisfaction is of utmost importance to us, and we regret any aspects of your stay that may have fallen short.While we would have greatly appreciated more detailed insights into your experience, we respect your decision to provide a general rating. Please be assured that your feedback is invaluable to us, and we are committed to addressing any areas of improvement to enhance the quality of our services.We sincerely apologize for any inconvenience you may have encountered, and we would be grateful for the opportunity to learn more about your specific concerns. If there are any particular aspects of your stay that you would like to discuss further, please feel free to reach out to us directly.Once again, thank you for choosing Hampton by Hilton Kiel. We sincerely hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Best regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

8/10 Udmærket

Anne Marie

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nytår i Kiel
Overnattede 1 nat i december 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 3. jan. 2024
Dear Mrs. Anne Marie,Warm greetings from Hampton by Hilton Kiel! We extend our sincere appreciation for taking the time to share your feedback regarding your recent stay with us during the New Year festivities in Kiel.It brings us great joy to learn that you had a pleasant experience, and we are truly grateful for your generous rating of 8 out of 10. Your positive remarks serve as a source of inspiration for our dedicated team, as we consistently strive to provide exceptional service to our valued guests.We are delighted that you chose to celebrate the New Year with us in Kiel, and we hope that the memories created during your stay will be cherished for a long time. Your feedback is invaluable to us, and we are committed to continuously enhancing our services to meet and exceed the expectations of our esteemed guests.Thank you once again for choosing Hampton by Hilton Kiel. We look forward to the pleasure of welcoming you back for another memorable stay in the future. Should you have any specific preferences or requests for your next visit, please feel free to reach out to us.Wishing you a wonderful year ahead filled with joy, prosperity, and many more delightful travels.Kind regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

6/10 Okay

Malika

Synes ikke om: Værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 3. jan. 2024
Dear Malika,Thank you for taking the time to provide feedback on your recent stay at Hampton by Hilton Kiel. We sincerely appreciate your input as it helps us strive for excellence in our services.We noticed that you rated your experience a 6 out of 10, and while we are grateful for your acknowledgment, we also regret that we did not meet your expectations fully. Your satisfaction is our utmost priority, and we genuinely apologize for any shortcomings you may have experienced.If you have any specific details or concerns you'd like to share with us, we would be more than happy to address them personally. Your insights are invaluable to us as we continuously work towards enhancing our guests' experiences.Despite this, we are delighted to have had you as our guest, and we hope that you consider staying with us again in the future. It would be a pleasure to have another opportunity to provide you with the exceptional service that we strive to deliver.Thank you once again for choosing Hampton by Hilton Kiel. We appreciate your understanding and look forward to the possibility of welcoming you back.Best regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

10/10 Fremragende

Klaus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Giada den 22. dec. 2023
Dear Klaus,it is wonderful to hear that you enjoyed your stay with us so much. Your maximum score makes us very happy and motivates us to continue to maintain our high standards. We hope to welcome you again soon at the Hampton by Hilton Kiel.With kind regards,Giada BlockFront Office

8/10 Udmærket

René

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Middelmådigt ophold - under vanlig Hampton standar
Perfekt beliggenhed midt i Kiel, tæt på julemarkederne og lige ved siden af Wunderino Arena. Gåafstand til både restauranter, gågade og havn. Service og morgenmadsbuffet var langt under vanlig standard for et Hampton hotel. Der var kun 1 person til at holde morgenmadsbuffeten fyldt op og når hotellet er fuld af gæster, så er det bare ikke godt nok at man skal vente 30-45 minutter på at kunne få noget ordentlig morgenmad fra buffeten. Som man ovenikøbet har betalt for. Dejligt og rummeligt værelse, men både seng og puder virkede som om det var godt og grundigt slidt.
Overnattede 2 nætter i december 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 19. dec. 2023
Dear Mr. René,I trust this message finds you well, and I extend my sincere appreciation for taking the time to share your feedback regarding your recent stay at Hampton by Hilton Kiel.First and foremost, thank you for highlighting the perfect location of our hotel, nestled in the heart of Kiel, close to the enchanting Christmas markets and adjacent to the Wunderino Arena. We are pleased to hear that you enjoyed the convenience of walking distance to restaurants, the pedestrian zone, and the harbor.Your comments regarding the service and breakfast buffet have been duly noted, and I want to express our sincere apologies for any inconvenience you experienced. We are committed to maintaining the highest standards of service, and your feedback is invaluable as it helps us identify areas for improvement. Rest assured, we have addressed the staffing and replenishment concerns to ensure a more efficient and timely breakfast experience for our guests.I'm delighted to hear that you found your room to be lovely and spacious, although I regret any discomfort caused by the condition of the bed and pillows. Your input is crucial in our ongoing efforts to enhance the overall guest experience, and steps have been taken to inspect and replace any items showing signs of wear.Mr. René, your insights are invaluable to us, and we genuinely appreciate your candid feedback. It is our sincere hope that, despite the challenges you encountered, you will grant us another opportunity to welcome you back and showcase the improvements we have implemented.Thank you once again for choosing Hampton by Hilton Kiel. We remain at your service and look forward to the pleasure of hosting you again in the future.Warm regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

8/10 Udmærket

Tina

Overnattede 2 nætter i december 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 19. dec. 2023
Dear Mrs. Tina,Thank you ever so much for taking the time to provide us with your valuable feedback regarding your recent stay at Hampton by Hilton Kiel. We sincerely appreciate your thoughtful evaluation, and we are pleased to hear that your experience was overall positive.Your input is of great importance to us as we continuously strive to enhance our guests' satisfaction. If there are specific aspects or areas where you believe we can further improve, we would be delighted to hear more details.It was our pleasure to have you as our guest, and we hope to welcome you back to Hampton by Hilton Kiel in the near future. If there's anything more we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Wishing you all the best and safe travels,Serkan Naziroglu Operations Manager Hampton by Hilton Kiel

8/10 Udmærket

Bjarne Søtbæk

Synes godt om: Service og personale, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 19. dec. 2023
Dear Mr. Søtbæk,Greetings from Hampton by Hilton Kiel! We hope this message finds you well. Thank you ever so much for taking the time to share your feedback regarding your recent stay with us. Your 8 out of 10 evaluation is truly appreciated, and we're delighted to hear that your experience at our hotel was positive.We value each guest's input, and while we would have loved to receive specific comments from you, we are grateful for your positive rating. Your satisfaction is our utmost priority, and we are committed to continuously enhancing our services to meet and exceed your expectations.Should your travels bring you back to Kiel, we eagerly anticipate the opportunity to host you once more. Please feel free to reach out if there is anything specific you would like to share or if there are additional ways we can make your future stays even more enjoyable.Wishing you safe and pleasant travels, and looking forward to welcoming you back to Hampton by Hilton Kiel in the near future.Warm regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

8/10 Udmærket

Dorte

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Opholdet var overordnet godt. Morgenmaden er til den kedelige side. Ingen p plads tilhørende hotellet, du kan dog betale dig fra parkering på en offentlig plads lige over for hotellet (10 euro i døgnet), dog ikke onsdag og lørdag på grund af marked, der bliver afholdt på p pladsen.
Overnattede 2 nætter i december 2023
Svar fra Marc Bothe -Front Office Manager- den 16. dec. 2023
Hej Dorte,Tak for din god feedback. Vi haber vi kan se jer igen.Med venlig hilsen

10/10 Fremragende

Marianne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 19. dec. 2023
Dear Mrs. Marianne,Greetings from Hampton by Hilton Kiel!We extend our heartfelt gratitude for taking the time to share your generous evaluation, scoring us a perfect 10 out of 10. Your feedback is truly appreciated, and it brings us immense joy to learn that your stay with us met your expectations.At Hampton by Hilton Kiel, we are committed to providing a seamless and enjoyable experience for our valued guests. Your positive rating inspires and motivates our team to continually strive for excellence in delivering exceptional service.Should your travels bring you back to Kiel, we look forward to the pleasure of welcoming you again for another delightful stay. Please feel free to reach out if there's anything specific you enjoyed during your visit or if there are areas where we can further enhance your experience in the future.Wishing you wonderful journeys ahead, and once again, thank you for choosing Hampton by Hilton Kiel.Warm regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

6/10 Okay

Lizette

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert hotel men kedelig morgenmad
Lækkert hotel men morgenmaden var ikke den bedste
Overnattede 2 nætter i december 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 14. dec. 2023
Dear Mrs. Lizette,Thank you ever so much for taking the time to share your thoughts with us following your recent stay at Hampton by Hilton Kiel. Your feedback is invaluable to us as it allows us to continually refine our services.We are delighted to hear that you found our hotel to be delightful. However, we sincerely regret that the breakfast did not meet your expectations. Our aim is to provide a culinary experience that complements the overall excellence of our establishment, and we apologize for any disappointment caused.Rest assured, your comments have been shared with our culinary team, and we are actively reviewing our breakfast offerings to ensure a more delightful experience for our valued guests.We genuinely appreciate your candid feedback as it assists us in our ongoing efforts to exceed the expectations of our esteemed guests. We hope to have the pleasure of welcoming you back to Hampton by Hilton Kiel in the future, affording us the opportunity to showcase the improvements we are implementing.Once again, thank you for choosing Hampton by Hilton Kiel. Your satisfaction is our top priority.Warm regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

10/10 Fremragende

Gunhild

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 14. dec. 2023
Dear Mrs. Gunhild,We were truly delighted to receive your outstanding 10 out of 10 star evaluation for your recent stay at Hampton by Hilton Kiel. Your positive feedback has brightened our day, and we sincerely appreciate your kind acknowledgment.It is our utmost pleasure to have had the opportunity to host you, and we are thrilled to hear that your experience met your expectations. If there are any specific aspects of your stay that you found particularly enjoyable, we would love to hear more about them.Your satisfaction is our top priority, and your generous rating motivates our team to continually strive for excellence in hospitality. We look forward to the pleasure of welcoming you back to Hampton by Hilton Kiel in the future.Thank you once again for choosing us, and please do not hesitate to reach out if there is anything we can assist you with.Warm regards,Serkan Naziroglu Operations Manager Hampton by Hilton Kiel

2/10 Forfærdeligt

Lars Steen

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Ingen service og kaotiske forhold ved morgenmaden.
Hotellet kunne ikke håndtere mange gæster. Morgenmad var en katastrofe. Der var ingen mad, kaffekopper, bestik eller tallerkner. Vi endte med at sidde i receptionen og hentede morgenmad hos bageren. Der manglede ansatte til at følge med. Udskænkning ved reception kunne heller ikke følge med. Udsolgt af glas, så m. Kunne ikke få en øl! Flød med brugt service. Hotellet er ellers fint, ligger godt men kan ikke håndtere mange gæster og dårlig service. Kommer aldrig igen. Famile på 10 på juletur.
Overnattede 2 nætter i december 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 11. dec. 2023
Dear Mr. Steen,I would like to extend my sincere apologies for the inconveniences you experienced during your recent stay at Hampton by Hilton Kiel. Your feedback is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations.I am truly sorry to hear about the challenges you encountered, particularly with the breakfast service. Please rest assured that we take your comments seriously and will address the issues you highlighted with the utmost urgency. Our aim is to provide a seamless and enjoyable experience for all our guests, and it is disheartening to learn that we did not meet this goal during your visit.In light of your feedback, we will be conducting a thorough review of our breakfast operations and staffing levels to ensure that such instances do not recur in the future. Your insights are invaluable, and we appreciate your patience and understanding as we work towards improvements.We genuinely hope that this isolated incident will not deter you from considering Hampton by Hilton Kiel for future stays. It would be our privilege to welcome you back and demonstrate the high standards of service and hospitality that we strive to uphold.Thank you for taking the time to share your thoughts with us. Your feedback is a catalyst for positive change, and we are committed to making the necessary adjustments to enhance the overall guest experience.Wishing you a wonderful day ahead.Warm regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

10/10 Fremragende

tommy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 11. dec. 2023
Dear Mr. Tommy,We were absolutely delighted to receive your fantastic 10 out of 10 star evaluation for your recent stay at Hampton by Hilton Kiel. Your positive feedback means a great deal to us, and we sincerely appreciate your time in sharing your experience.It is truly heartening to know that your stay with us met your expectations. We strive to provide exceptional service, and your glowing review motivates us to continue our commitment to excellence.Should you ever find yourself in Kiel again, we would be honored to welcome you back to Hampton by Hilton. Please do not hesitate to reach out if there is anything specific you enjoyed or if there are ways we can further enhance your future visits.Thank you once again for choosing Hampton by Hilton Kiel, and we look forward to the pleasure of serving you in the future.Warm regards,Serkan Naziroglu Operations Manager Hampton by Hilton Kiel

4/10 Dårligt

Torben

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Kunne ha’ været så godt..
Vi havde en ekstrem dårlig morgenmadsoplevelse. Alt for mange gæster, ingen ledige pladser, ingen mad og bestik til overs allerede kl 9 lørdag morgen. Senge med dobbeltdyne er heller ikke lige os. Ellers fint hotel med gode værelser og fint motionsrum. God beliggenhed midt i byen.
Overnattede 2 nætter i december 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 11. dec. 2023
Dear Mr. Torben,I trust this message finds you well. Firstly, I would like to extend my sincerest gratitude for choosing Hampton by Hilton Kiel for your recent stay, and for taking the time to share your feedback with us.I am genuinely sorry to hear that your breakfast experience did not meet your expectations. Please accept our most sincere apologies for any inconvenience caused by the crowded atmosphere and the lack of available seating and culinary options. We deeply regret that this aspect of your stay fell short, and we are committed to addressing and improving upon these concerns promptly.On a brighter note, I am pleased to know that you found our hotel to be otherwise satisfactory, with commendations for our well-appointed rooms and the well-equipped fitness facility. We take great pride in providing a comfortable and convenient experience for our guests, and it is heartening to hear that these aspects were appreciated.Your feedback is invaluable to us, and we assure you that we are actively working to enhance our breakfast service to ensure a more seamless and enjoyable experience for our guests. Your insights contribute significantly to our continuous efforts to exceed expectations.I would like to express my gratitude once again for your understanding and for bringing these matters to our attention. We genuinely appreciate your patronage, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we are implementing.Warm regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

8/10 Udmærket

Boie

Overnattede 2 nætter i november 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 11. dec. 2023
Dear Mr. Boie,We extend our heartfelt gratitude for taking the time to share your positive feedback following your recent stay at Hampton by Hilton Kiel. We are truly honored to have received an excellent 8 out of 10-star rating from you.Your generous evaluation is immensely appreciated, and we are delighted to hear that your experience with us met your expectations. Our team is dedicated to providing exceptional service, and it is rewarding to know that we were successful in creating a memorable stay for you.Should you have any specific insights or suggestions to further enhance our services, we would be more than eager to hear them. Your feedback is invaluable to us as we continuously strive to improve and exceed the expectations of our esteemed guests.Thank you once again for choosing Hampton by Hilton Kiel. We sincerely hope to have the pleasure of welcoming you back for another outstanding experience in the near future.Kindest regards,Serkan Naziroglu Operations Manager Hampton by Hilton Kiel

8/10 Udmærket

Ingrid Elise

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Matthes Carstens den 8. dec. 2023
Hello Ingrid,thank you for your feedback.We are glad you enjoyed your stay with us and hope to welcome you back soon.with kind regardsMatthes CarstensFront Office

10/10 Fremragende

Tina

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rengøring
Fandt papir og en vatpind på gulvet i badeværelset. Ellers var alt andet fint
Overnattede 1 nat i december 2023
Svar fra Matthes Carstens den 8. dec. 2023
Hello Tina,thank you for your feedback.We apologise that you found something in your room that does definitely not belong there. We will make sure to keep our cleanliness standards high so that you can have a pleasant stay with us.Nonetheless we still hope to welcome you back to our hotel in the future as well.with kind regardsMatthes CarstensFront Office

10/10 Fremragende

Ina Filtenborg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejlig oplevelse
Det var er dejlig oplevelse at bo på dette hotel. Alle var bare så venlige/hjælpsomme. Kan varmt anbefale dette hotel. Skal i hvert fald bo her næste gang vi skal til Kiel
Overnattede 3 nætter i december 2023
Svar fra Matthes Carstens den 8. dec. 2023
Hello Ina,thank you for your review.We are glad we could help you out with your inquiries. We hope to see you back soon.with kind regards Matthes CarstensFront Office

10/10 Fremragende

michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel og godt værelse Hjælpsom personale og fin morgen buffet
Overnattede 2 nætter i december 2023
Svar fra Matthes Carstens den 7. dec. 2023
Hello Michael,thank you for your feedback. We are glad you had a pleasant experience with us and we hope to welcome you back again.with kind regardsMatthes CarstensFront Office

8/10 Udmærket

Naja Aagaard

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
3dages ophold centralt i Kiel.
Fint hotel. Fine faciliteter. Fin morgenmad. Beliggenhed var særdeles fin. Dog lidt dyrt at parkere. Stor parkeringsplads mod gebyr, lige ved siden af hotellet. Der må man dog ikke parkere onsdag og lørdag, så måtte flytte bilen, til p- hus, også lige ved hotellet. P- huset koster 28 Euro for et døgn. Opholdet/hotellet kan helt sikkert anbefales.
Overnattede 2 nætter i december 2023
Svar fra Matthes Carstens den 7. dec. 2023
Hello Naja,thank you for your feedback. We are glad you enjoyed your stay with us.Sadly we are still working on securing a designated parking space or cooperation for our guests because most are rather expensive as mentioned.with kind regardsMatthes CarstensFront Office

10/10 Fremragende

Kristine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Matthes Carstens den 7. dec. 2023
Hello Kristine,thank you for that amazing review.We are glad you enjoyed your stay at our hotel and hope to welcome you back soon.with kind regardsMatthes CarstensFront Office

8/10 Udmærket

Anni

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
der var pænt og rent.søde og hjælpsom personale. et hotel jeg kan anbefale.
Overnattede 2 nætter i november 2023
Svar fra Matthes Carstens den 7. dec. 2023
Hello Anni,thank you for your feedback.We are glad our staff could help you out with any question or issue you may have had.We hope to have you back soon.with kind regards Matthes CarstensFront Office

8/10 Udmærket

Fine

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Super fin og venlig service i receptionen, ikke særlig god rengøring (vi fik ikke rene kopper og glas på værelset, og kaffe blev heller ikke fyldt op). Lidt trist morgenmad og helt håbløst at der ikke var tallerkner og bestik nok trods travlhed. Hotellets beliggenhed er god.
Overnattede 2 nætter i november 2023
Svar fra Caro den 8. dec. 2023
Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a pleasant stay with us thank to the friendly service from our reception team. We strive to ensure that our guests have an enjoyable stay, and we apologize if we didn't meet your expectations with regard to the cleanliness of your room and the quality of breakfast. It is our policy to always provide clean cups and glasses in our rooms, as well as freshly refilled coffee. We are sorry that even though we were busy, there were not enough plates and cutlery during breakfast time. Our location in Kiel is ideal and we hope you will visit us again soon so we can provide you a better experience.With kind regards,Caroline Pytlik

8/10 Udmærket

Ellen Margrete

Overnattede 3 nætter i november 2023
Svar fra Matthes Carstens den 7. dec. 2023
Hello Ellen,thank you very much for your feedback.We are glad you had a nice stay at our hotel and are looking forward to your next stay with us.with kind regardsMatthes CarstensFront Office

10/10 Fremragende

Allan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Matthes Carstens den 8. dec. 2023
Hello Allan,thank you for your review.We are happy you liked your stay with us and we hope to see you soon.with kind regards Matthes CarstensFront Office

10/10 Fremragende

Theis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt ophold
Super fint og rent hotel. Venligt personale
Overnattede 2 nætter i november 2023
Svar fra Marc Bothe -Front Office Manager- den 9. dec. 2023
Hej Theis,Tak for din dejlig feedback. Vi er glad at du havde en godt opholdt. Mine kollegaer og jeg håber vi ser dig igen.Med venlig hilsen

8/10 Udmærket

Jannie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejlig hotel
Dejligt ophold på Hampton by Hilton. Dog var der lidt koldt på værelset - varmen kunne ikke justeres. Men vi var 2 afsted, så vi fik varmen😉 Gode senge, godt morgenmad - rent og pænt overalt
Overnattede 2 nætter i november 2023
Svar fra Caro den 8. dec. 2023
Dear Jannie Thank you for taking the time to share your experience with us. We are pleased that you enjoyed your stay and found our beds and breakfast to be clean and tidy. Thank you for mentioning that there were two of you in the room, as that sometimes helps to keep the room a bit warmer. We try to maintain a comfortable temperature throughout the hotel so we apologize if it felt too cold during your stay. We thank you again for sharing your review with us and we hope to have the pleasure of welcoming you back soon.With kind regards, Caroline Pytlik

10/10 Fremragende

Tonni

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Marc Bothe - Front Office Manager- den 9. dec. 2023
Hej Tonni,Tak for din god feedback. Mine kollegaer og jeg håber vi ser dig igen.Med venlig hilsen

8/10 Udmærket

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt centralt hotel. Nemt at gå til det hele. Mangler et legeområde til de små børn, når man spiser morgenmad. Fine værelser og der var redt fint op til alle da vi ankom
Overnattede 3 nætter i november 2023
Svar fra Serkan Naziroglu / Operations Manager den 1. dec. 2023
Dear Mr. Paul,We extend our sincere gratitude for taking the time to share your delightful feedback following your recent stay at Hampton by Hilton Kiel. It was truly a pleasure to have you as our esteemed guest.We are delighted to learn that you found our hotel to be conveniently located, allowing easy access to various attractions. Your appreciation for our well-appointed rooms and the meticulous attention to detail in ensuring a comfortable stay for all our guests is genuinely rewarding.Your observation regarding the absence of a dedicated play area for young children during breakfast is duly noted. We highly value your feedback as it provides us with valuable insights to enhance the overall guest experience.We want to express our gratitude for acknowledging the efforts of our team in maintaining a welcoming atmosphere. Your kind words motivate us to continually strive for excellence in service.Thank you once again for choosing Hampton by Hilton Kiel. It would be our pleasure to welcome you back in the future and exceed your expectations.Warm regards,Serkan Naziroglu Operations Manager Hampton by Hilton Kiel

4/10 Dårligt

Ida

Synes ikke om: Service og personale
God beliggenhed, men dårlig morgenmad og mad på hotellet.
Overnattede 2 nætter i november 2023
Svar fra Serkan Naziroglu / Operations Manager den 1. dec. 2023
Dear Mrs. Ida,We extend our sincere appreciation for taking the time to share your feedback following your recent stay at Hampton by Hilton Kiel.Your insights are highly valued, and we would like to express our genuine apologies for any inconvenience you experienced. It is our utmost priority to ensure that each guest has an exceptional and comfortable stay, and we regret that we fell short of meeting your expectations.We appreciate your positive acknowledgment of our convenient location. Regarding your concerns about the breakfast and food offerings, we are truly sorry to hear that they did not meet your standards. Rest assured, your comments will be shared with our culinary team for a thorough review, as we continually strive to enhance our dining experiences.We genuinely appreciate your candid feedback as it provides us with an opportunity to address areas for improvement. Our commitment to delivering exceptional service remains unwavering, and we hope to have the privilege of welcoming you back for a future stay where we can surpass your expectations.Thank you once again for choosing Hampton by Hilton Kiel, and we sincerely appreciate your understanding.Warm regards,Serkan NazirogluOperations ManagerHampton by Hilton Kiel

10/10 Fremragende

Kim

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beliggenhed og virkeligt godt til prisen
Overnattede 3 nætter i november 2023
Svar fra Serkan Naziroglu / Operations Manager den 30. nov. 2023
Dear Mrs. Kim,We extend our heartfelt gratitude for your gracious feedback following your recent stay at Hampton by Hilton Kiel. It brings us immense joy to learn that you found our location to be exceptional and the value for money to be truly commendable.Your generous evaluation of 5 out of 5 stars is truly appreciated, and it is our utmost pleasure to have been able to meet your expectations. We are dedicated to providing an exceptional experience for our guests, and your kind words serve as a testament to our commitment.We are delighted that you found our location to be advantageous, and we sincerely thank you for acknowledging the value proposition we strive to offer. It is guests like you who inspire us to continuously elevate our standards.We eagerly anticipate the opportunity to welcome you back to Hampton by Hilton Kiel in the future. Should you have any specific preferences or requirements for your next stay, please do not hesitate to inform us, as we are committed to ensuring your experiences with us are nothing short of extraordinary.Thank you once again for choosing Hampton by Hilton Kiel, and we look forward to being of service to you in the near future.Warmest regards,Serkan Naziroglu Operations Manager Hampton by Hilton Kiel

10/10 Fremragende

martin

Overnattede 1 nat i november 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 19. dec. 2023
Dear Mr. Martin,Thank you sincerely for taking the time to provide us with a perfect 5 out of 5 evaluation for your recent stay at Hampton by Hilton Kiel. Your positive feedback is truly appreciated.We are delighted to hear that your experience with us met your expectations, and we are grateful for your kind rating. Our team works diligently to ensure our guests have a memorable and comfortable stay, and it is rewarding to know that we succeeded in making your visit enjoyable.If you ever have additional comments or suggestions in the future, please do not hesitate to share them with us. We value your input and strive continuously to enhance our guests' experiences.Once again, thank you for choosing Hampton by Hilton Kiel. We look forward to welcoming you back for another exceptional stay in the future.Best regards,Serkan Naziroglu Operations Manager Hampton by Hilton Kiel

8/10 Udmærket

René

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel i Kiel
Rigtig dejligt hotel, med god beliggenhed. Kaos ved morgenmaden. Køkkenet kunne ikke følge med opfyldning af mad, bestik og service…
Overnattede 1 nat i november 2023
Svar fra caro den 8. dec. 2023
Dear Rene,Thank you for your positive review of our hotel. We are glad that you find the location convenient and that your stay was enjoyable. We appreciate your feedback regarding your experience at breakfast. Here at Hampton by Hilton Kiel, we strive to ensure a high quality and comfortable experience for all our guests and we value your opinion. Thank you again for taking the time to share your experience with us.With kind regards, Caroline Pytlik

10/10 Fremragende

Henriette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tæt på Arena og indkøb
Super hotel, som ligger lige ved Wunderino Arena, så et oplagt sted at overnatte, hvis man skal se håndbold. Ligger heller ikke langt fra shopping center og strøgbutikker.
Overnattede 1 nat i november 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 11. dec. 2023
Dear Mrs. Henriette,We extend our sincere gratitude for taking the time to share your exceptional feedback regarding your recent stay at Hampton by Hilton Kiel. It is truly heartening to learn that you found our hotel to be superb, particularly its convenient location near the Wunderino Arena, making it an ideal choice for those attending handball events.Your appreciation of our proximity to the shopping center and boutique stores further emphasizes our commitment to providing a well-rounded and enjoyable experience for our guests. We are delighted that our strategic location added to the overall appeal of your visit.Receiving a perfect score of 10 out of 10 from a discerning guest such as yourself is truly an honor. We constantly strive to exceed expectations, and your positive evaluation serves as a testament to our dedication to providing outstanding hospitality.Your kind words inspire and motivate our team to continue delivering the highest level of service. We sincerely appreciate your patronage and look forward to welcoming you back to Hampton by Hilton Kiel in the near future.Warmest regards,Serkan Naziroglu Operations Manager Hampton by Hilton Kiel

8/10 Udmærket

Carsten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Matthes Carstens den 9. dec. 2023
Hello Carsten,thank you for your feedback.We are glad you enjoyed your stay and we are looking forward to welcoming you back.with kind regardsMatthes Carstens

10/10 Fremragende

Anja

Overnattede 1 nat i november 2023
Svar fra Serkan Naziroglu / Hampton by Hilton Kiel den 23. nov. 2023
Liebe Anja,herzlichen Dank für Ihre großzügige Bewertung und die volle Punktzahl! Wir freuen uns aufrichtig, dass Sie Ihren Aufenthalt im Hampton by Hilton Kiel genossen haben.Ihre positive Einschätzung ist für uns von großer Bedeutung und bestätigt unser Bestreben, unseren Gästen ein erstklassiges Erlebnis zu bieten. Es war uns eine Freude, Sie als Gast begrüßen zu dürfen, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Für Anregungen und weitere Verbesserungsvorschläge stehen wir stets offen. Nochmals vielen Dank für Ihre freundlichen Worte.Mit herzlichen Grüßen,Serkan Naziroglu Operations Manager Hampton by Hilton Kiel

10/10 Fremragende

Ann Esther

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A pleasant stay, no complaints.
Kiel by night from the 11th floor.
Overnattede 2 nætter i november 2023
Svar fra Serkan Naziroglu / Operations Manager den 13. nov. 2023
Dear Mrs. Esther,We are sincerely delighted to receive your gracious feedback following your recent stay at Hampton by Hilton Kiel. Your perfect 10 out of 10 evaluation is truly heartwarming, and we are thrilled to learn that your experience with us was nothing short of pleasant.Your satisfaction is of the utmost importance to us, and we are pleased to hear that we were able to meet your expectations. It is our continuous endeavor to provide a memorable and seamless experience for our guests, and your positive comments inspire and motivate our team.We appreciate your valuable time in sharing your feedback, and we look forward to the pleasure of welcoming you back for another delightful stay. If there is anything specific you would like us to enhance or if you have any preferences for your future visits, please do not hesitate to let us know.Thank you once again for choosing Hampton by Hilton Kiel. We are honored to have had the opportunity to serve you.Warm regards,Serkan Naziroglu Operations Manager Hampton by Hilton Kiel

6/10 Okay

Anita Tholstrup

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 2 nætter i oktober 2023
Svar fra Marc Bothe -Front Office Manager- den 16. dec. 2023
Dear Anita,Thank you very much for your feedback. We hope you a great stay.Best Regards,

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Matthes den 20. dec. 2023
Hello,thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon.with kind regardsMatthes CarstensFront Office

8/10 Udmærket

kim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
for få pladserr til morgenmaden - ellers alt ok
Overnattede 1 nat i oktober 2023
Svar fra Matthes den 20. dec. 2023
Hello Kim,thank you for your feedback.We apologize that on especially full days it can be cramped in our breakfast area.We still hope to be able to welcome you back to the hotel once more to show you that it was not the norm but an exception.with kind regardsMatthes CarstensFront Office

10/10 Fremragende

Nawras

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Little room with big bed and big bath. Nice breakfast.
Overnattede 1 nat i oktober 2023
Svar fra Matthes den 20. dec. 2023
Hello Nawras,thank you for your feedback.Thank you for your great review. We are glad you enjoyed your stay with us and we hope to see you soon.with kind regardsMatthes CarstensFront Office

10/10 Fremragende

caroline

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Matthes den 20. dec. 2023
Hello Caroline,thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon.with kind regardsMatthes CarstensFront Office

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Matthes den 20. dec. 2023
Hello Michael,thank you for your feedback.We are pleased that you liked your stay with us. We are looking forward to your next stay with us.with kind regardsMatthes CarstensFront Office

10/10 Fremragende

Martin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt og centralt placeret hotel i Kiel
Super fint hotel midt i Kiel. Venligt og imødekommende personale. Gode rene værelser og ok morgenmad. Hotellet ligge godt placeret centralt i Kiel.
Overnattede 1 nat i oktober 2023
Svar fra Matthes den 20. dec. 2023
Hello Martin,thank you for your amazing feedback.We are very glad you had a great stay with us and we hope to see you soon.with kind regardsMatthes CarstensFront Office

6/10 Okay

Ulrik

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Flotte værelser og et pænt hotel. God betjening i receptionen. Morgenmaden har de dog slet ikke kapacitet til, og der manglede meget. Herudover var der ikke plads til alle gæsterne, og mange måtte vente i lang tid. personalet kunne heller ikke følge med og virkede pressede. Ærgerligt på et ellers dejligt hotel.
Overnattede 1 nat i oktober 2023
Svar fra Matthes den 20. dec. 2023
Hello Ulrik,thank you for your feedback.We are sorry you had an unpleasant experience due to the amount of people going to breakfast but we hope you can give us another chance to show you that this is the exception.with kind regardsMatthes CarstensFront Office