4/10 Dårligt
Lily
Rejste med familie
6. jun. 2024
Synes godt om: Faciliteter
Synes ikke om: Rengøring
The good: Hotel is modern. Well-renovated. Good location with Komtar and City Square. We registered our car and among the staff we met, the security guard was the most helpful and service-oriented staff. During breakfast, one staff saw that I was carrying my plate in one hand and a baby in the other so she helped me carry the plate to my table which I really appreciate. The bad: Room 2902. Room smelled musty. Non-carpeted area of the floor was sticky to walk on. Bathroom was disgusting. First glance, it looked nice. Then I saw the stains and mould and dust and dirt. I felt really “ick” to use it. We stayed in a twin room and one bed smelled of body odour. Bed too firm for my liking. Breakfast was a chaotic mess. We had to find a table ourselves. There were no cutleries on the table and when I went to a counter where I saw cutleries in the drawers, it was only then the staff stopped me from taking cutleries myself, and set our table. To order eggs, you have to write on a paper how you want your eggs done. It states the order will be sent to our table but I might be mistaken. Orders were not sent. We had to collect it from the egg station. Where there was a “pyramid stack” of cooked uncollected egg orders. There was a play area for kids which is such a great idea but it was filthy and I was reluctant to let my daughter play there. Even though breakfast was already paid for, I skipped breakfast the next day and we left at 9am as we couldn’t wait to check out.
Lily
Overnattede 2 nætter i maj 2024