Suzer Plaza, Askerocagi Caddesi, No:6, Elmadag/Sisli, Istanbul
Anmeldelser
9,4
Enestående
Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 664 af i alt 864 anmeldelser" "
10 - Fremragende
664
Bedømmelse på 8 − Udmærket. 118 af i alt 864 anmeldelser" "
8 - Udmærket
118
Bedømmelse på 6 − Okay. 46 af i alt 864 anmeldelser" "
6 - Okay
46
Bedømmelse på 4 − Dårligt. 10 af i alt 864 anmeldelser" "
4 - Dårligt
10
Bedømmelse på 2 − Forfærdeligt. 26 af i alt 864 anmeldelser" "
2 - Forfærdeligt
26
9,6/10
Rengøring
9,4/10
Service og personale
9,4/10
Faciliteter
9,4/10
Overnatningsstedets tilstand og faciliteter
9,2/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Jakob
Rejste med familie
8. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Alt var i top
Vi endte med at bruge hotellet til 5 overnatninger og må sige at vi fuldt ud tilfredse med det! Der var så fin service fra alle på hotellet, hvilket gjorde opholdet super behageligt.
Hvis vi kommer til Istanbul igen, vil vi helt sikkert bruge Ritz Carlton som vores foretrukne hotel
Jakob
Overnattede 2 nætter i december 2023
Svar fra Ela Ergin General Manager den 12. dec. 2023
Dear Jakob, We were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at The Ritz-Carlton, Istanbul!Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon.Kind regards,
10/10 Fremragende
alison, perth
9. dec. 2013
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice view - very good service
alison
10/10 Fremragende
Kemal Cakar, DK
19. sep. 2013
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Just perfect.!
All was perfect.. The breakfastbuffet was very nice..!
We hat our one month baby with us and the staff was very helpfull.. Specially (Ayse)..! Big thanks, and i Will comeback in november..
Kemal Cakar
10/10 Fremragende
Akhtar
27. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service was exceptional
Akhtar
Overnattede 4 nætter i maj 2024
Svar fra Ela Ergin den 28. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Ilya
26. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
👌
Ilya
Overnattede 2 nætter i maj 2024
Svar fra Ela Ergin den 27. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #RcmemoriesSincerely,Ela ErginGeneral Manager
10/10 Fremragende
Anna
Rejste i en gruppe
25. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good 5 star hotel but the mattress, carpet and air conditioning is a bit tired. The housekeeper will always adjust your thermostat to 22, but it needs to be left at its lowest setting if 18.5C to keep the room comfortable (adjust the fan level instead). Our keys frequently stopped working to unlock the door, twice after being just made at the front desk just before heading upstairs to the room. Baffled even the staff that needed to accompany you to make sure the new key could open the door: NOT
Anna
Overnattede 3 nætter i maj 2024
Svar fra Ela Ergin den 26. maj 2024
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words about our hotel and your high rating.I am sorry to hear about the issues you experienced with the mattress, carpet, and air conditioning. We take your comments seriously and will look into updating these aspects to enhance our guests' comfort. Regarding the thermostat settings, I apologize for any inconvenience caused by our housekeeping staff adjusting the temperature. We will ensure our team respects the individual preferences of our guests regarding room temperature.I am also sorry for the inconvenience you faced with the key cards. This is certainly not the standard of service we strive for. Our maintenance team will investigate the issue to prevent it from happening in the future.Your feedback is invaluable to us as it helps us improve our services. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an even better experience.Warm regards,Ela ErginGeneral Manager
4/10 Dårligt
Ahmad
Rejste med partner
23. maj 2024
The rooms are small and smelling bad, the equipments in the rooms are very poor
Ahmad
Overnattede 3 nætter i maj 2024
Svar fra Ela Ergin den 26. maj 2024
Dear Guest,We extend our heartfelt gratitude for choosing The Ritz-Carlton, Istanbul and for sharing your feedback with us.I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Please be ensured that we will be taking all necessary actions.Although we fell short of meeting your expectations during your past stay, I hope you will consider The Ritz-Carlton, Istanbul on your next visit to Istanbul so that we can better deliver upon the guest experience you deserve.Sincerely,Ela ErginGeneral Manager
8/10 Udmærket
Vicentia
Rejste med partner
23. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service, food options!
Vicentia
Overnattede 4 nætter i maj 2024
Svar fra Ela Ergin den 26. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay, you enjoyed the service by our Ladies and Gentlemen and the dining options. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back soon.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Ana, El Paso
Rejste med partner
22. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful and well located
Excellent experience.
Nobu restaurant is a plus
Ana
Overnattede 2 nætter i maj 2024
Svar fra Ela Ergin den 23. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay, you enjoyed the location of our property and Nobu Restaurant. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbul
10/10 Fremragende
Aron, Fort Lee
Forretningsrejsende
22. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cool
Aron
Overnattede 1 nat i maj 2024
Svar fra Ela Ergin den 26. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
DUANE
Rejste med familie
11. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Incredible property and the best staff I have ever experienced. I wouldn’t stay anywhere else in Istanbul.
DUANE
Overnattede 2 nætter i maj 2024
Svar fra Ela Ergin den 12. maj 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Verificeret rejsende
Rejste med partner
11. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hands down the nicest property in Istanbul. Staff went above and beyond and made our stay very enjoyable. Can’t say enough good things about them specifically
Verificeret rejsende
Overnattede 2 nætter i maj 2024
Svar fra Ela Ergin den 12. maj 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
bassam, New York
Rejste i en gruppe
10. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I liked it
bassam
Overnattede 4 nætter i april 2024
Svar fra Ela Ergin den 11. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbulela.ergin@ritzcarlton.com
10/10 Fremragende
JOSE
Rejste med familie
8. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
EXCELENTE SERVICIO Y LAS HABITACIONES EN EXCELENTE ESTADO
JOSE
Overnattede 1 nat i april 2024
Svar fra Ela Ergin den 8. maj 2024
Dear Mr. Jose,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
8/10 Udmærket
Hind
7. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall it was a pleasant experience. The cleanliness of bathrooms in public areas can be improved.
The location is nice if you can handel walking up and down the hill the hotels area is on, which is quiet the excersice. It's a great location close to a few spectacular landmarks.
Hind
Overnattede 1 nat i april 2024
Svar fra Ela Ergin den 8. maj 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that you enjoyed your stay with us.Your valuable feedback regarding the cleanliness of the bathrooms is well noted and we will be taking actions accordingly.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Taeho
Rejste med familie
6. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
공항가는 셔틀 버스가 필요하다
Taeho
Overnattede 2 nætter i maj 2024
Svar fra Ela Ergin den 7. maj 2024
Dear Guest,Thank you for choosing The Ritz-Carlton, Istanbul for your recent stay and for sharing your feedback with us.For your inquiries regarding the transportation, kindly reach out to rc.istrz.concierge@ritzcarlton.com, our Concierge Team will be more than happy to assist you.We are looking forward to welcoming you back.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Sidney
Rejste med partner
6. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service was excellent
Sidney
Overnattede 4 nætter i maj 2024
Svar fra Ela Ergin den 6. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
nicholas
Rejste med partner
5. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As a RC should be , but massage therapist was not Mandara quality , basic skills , and barber trades on getting one foreign customer a day and charging inflated USD for basic cut 15 mins , no waxing ,no burning facial hair ,he isn't RC but in basement scammer, the massage therapist gives impression of being Balinese , but basic skills ......these two non RC staff aside it was very good stay .
nicholas
Overnattede 3 nætter i april 2024
Svar fra Ela Ergin den 6. maj 2024
Dear Mr. Nicholas,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. However, we also would like to extend our apologies for the inconvenience you experienced. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Please be ensured that your feedback is shared with relevant departments and necessary actions will be taken to ensure this is an isolated issue corrected moving forward.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Reyad
Forretningsrejsende
5. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very friendly professional team nice location and noticed improvement from last time
Reyad
Overnattede 1 nat i april 2024
Svar fra Ela Ergin den 6. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Anwer
Rejste med partner
4. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was very nice, clean and comfortable. The staff and concierge were great with good tips and a caring attitude. Bahar (the lady in the breakfast area) was particularly great, making us feel very welcome and valued.
Anwer
Overnattede 6 nætter i april 2024
Svar fra Ela Ergin den 4. maj 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for taking the time to write a lovely review about the hotel. I was thrilled to learn our Ladies and Gentlemen were able to anticipate and fulfill your needs during your stay with us. I feel very fortunate to work with outstanding ladies like Bahar. I will be sure to share your kind words with her.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Jurij
3. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Jurij
Overnattede 3 nætter i april 2024
Svar fra Ela Ergin den 26. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back soon.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Ijeoma
Forretningsrejsende
30. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A nice experience overall!!
Ijeoma
Overnattede 3 nætter i april 2024
Svar fra Ela Ergin den 1. maj 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Helen
Rejste med partner
30. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the nicest hotels we’ve stayed at. Beautiful rooms, friendly and accommodating staff. Excellent dining options.
Helen
Overnattede 5 nætter i april 2024
Svar fra Ela Ergin den 1. maj 2024
Dear Ms. Helen,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
patrick
29. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was wonderful. Will definitely be back
patrick
Overnattede 3 nætter i april 2024
Svar fra Ela Ergin den 30. apr. 2024
Dear Mr. Patrick,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
6/10 Okay
taiyabah emma
28. apr. 2024
taiyabah emma
Overnattede 4 nætter i april 2024
Svar fra Ela Ergin den 22. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your rating. Here at The Ritz-Carlton, Istanbul, we are committed to provide an unforgettable experience byfulfilling even the unexpressed wishes and needs of our guests. Hence, we will appreciate if youtake the time and tell us about your experience. Rest assured, we will diligently address anyconcern and take the relevant action immediately.We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Saygılarımla,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbulela.ergin@ritzcarlton.com+90 212 334 4444
10/10 Fremragende
Thomas
Rejste med partner
28. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wir hatten einen wunderschönen Aufenthalt für 5 Nächte. Die Freundlichkeit des kompletten Personals sowie die Spitzenqualität des Restaurants möchte ich dabei hervorheben. Kleine Sauberkeitsmängel im Zimmer wurden sofort und freundlich behoben. Der Spa- und Fitnessbereich ist ebenfalls top!
Einziger Wehmutstropfen war, dass der Aussenbereich „The Roof“ während unseres Aufenthalts renoviert wurde und wir ihn nicht nutzen konnten. Das wussten wir leider vorher nicht.
Ansonsten ein wirklich hervorragendes Hotel!
Thomas
Overnattede 5 nætter i april 2024
Svar fra Ela Ergin den 29. apr. 2024
Dear Mr. Thomas,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks.Additionally, allow me to extend my apologies regarding the renovation that took place at The Roof. We always aim to provide our guests with the best service and facilities. I am deeply sorry if it was a detriment to your stay. However, we are looking forward to making up for it during your next visit.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Diana
Rejste med familie, Rejste i en gruppe
28. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and nice! Jacuzzi wasn’t working and hammam wasn’t included unless you buy some service. Overall good experience.
Diana
Overnattede 1 nat i april 2024
Svar fra Ela Ergin den 29. apr. 2024
Dear Ms. Diana,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Allow me to extend my apologies due to the inconvenience caused by the technical issue in the jacuzzi. I hope it was rectified immediately and we are hoping to make up for it during your next visit.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Celso, Miami
27. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Celso
Overnattede 9 nætter i april 2024
Svar fra Ela Ergin den 29. apr. 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Kind Regards,Ela ErginGeneral Manager
10/10 Fremragende
Ugur, miami
Rejste med familie, Forretningsrejsende
27. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast buffet, comfort of the bed, fitness and spa were all superb.
Ugur
Overnattede 1 nat i april 2024
Svar fra Ela Ergin den 29. apr. 2024
Değerli Uğur Bey,Konaklamanızda The Ritz-Carlton, İstanbul’u tercih ettiğiniz ve deneyiminizi bizimle paylaştığınız için teşekkür ederiz.Otelimizdeki deneyiminizden memnun kaldığınızı öğrenmekten mutluluk duyduk. Umarız konaklamanız süresince hizmetlerimiz beklentinizi aşabilmiştir.Sizi tekrar The Ritz-Carlton, İstanbul’da ağırlayabilmek dileğimizle,Saygılarımızla,Ela ErginGeneral Manager
10/10 Fremragende
Alan
Rejste med familie
25. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Alan
Overnattede 2 nætter i april 2024
Svar fra Ela Ergin den 26. apr. 2024
Dear Mr. Alan,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbul
10/10 Fremragende
Pezhman
Rejste med partner
25. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel itself and the rooms are a bit outdated, but staff were extremely friendly and helpful.
Pezhman
Overnattede 4 nætter i april 2024
Svar fra Ela Ergin den 26. apr. 2024
Dear Guest, Thank you for taking the time to share your recent experience at The Ritz-Carlton, Istanbul with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. Please be ensured that we are committed to taking necessary actions as soon as possible.But it is a great feeling to know that our Ladies and Gentlemen left a positive impression on you.We look forward to welcoming you back again to our hotel soon.Kind regards,Ela ErginGeneral Manager
10/10 Fremragende
Mohammad, Riyadh
Rejste med familie
24. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent service with perfect location
Mohammad
Overnattede 3 nætter i april 2024
Svar fra Ela Ergin den 25. apr. 2024
Dear Mr. Mohammad,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay and you enjoyed our property's location. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
8/10 Udmærket
Dame asha
24. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall a very good experience, excellent service by staff.
Dame asha
Overnattede 6 nætter i april 2024
Svar fra Ela Ergin den 25. apr. 2024
Dear Dame Asha,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Mahbuba
Rejste med partner
24. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed here 4 nights, staff were wonderful & attentive. Breakfast was great! Very clean & quiet. Rooms were very spacious & great facilities.you must visit the spa for a Turkish bath, unbelievable. Overall very happy we stayed here, the shops were great too. Would stay here again.
Mahbuba
Overnattede 4 nætter i april 2024
Svar fra Ela Ergin den 24. apr. 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Jafar
23. apr. 2024
Jafar
Overnattede 4 nætter i april 2024
Svar fra Ela Ergin den 14. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Benito
Rejste med familie
23. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent 5-star service. Just as expected for a premium hotel. Everyone is quite accommodating and goes out of their way to help our stay so worthwhile. Enjoyed every moment of it.
Benito
Overnattede 1 nat i april 2024
Svar fra Ela Ergin den 23. apr. 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
6/10 Okay
Suleiman, Jeddah
Rejste med familie
20. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We asked to change the room to a higher floor but they refused several time as the room was on fourth floor with a structure blocking the view you were never cooperative at all , we had terrible experience. Also we tried to check out one day earlier due to airline changed flight schedules because of the escalation between Iran and Israel and the skies were closed over some countries like Lebanon for 24 hours , for one of the rooms they refused instantly and after insisting they agreed thanks to Ms. Malek the reservation manager who agreed to refund the one night
Suleiman
Overnattede 8 nætter i april 2024
Svar fra Ela Ergin den 22. apr. 2024
Dear Mr. Suleiman,We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us.I deeply regret that your stay with us did not meet your expectations, and we sincerely apologize for the inconvenience you have experienced during your stay. Please be ensured that whenever our guests are not happy with their rooms, we try to take action as immediately as possible. However, I am deeply sorry that this was not the case for your experience, due to the high occupancy.We hope to welcome you back in the near future and create memorable experience at your home in Istanbul; The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
6/10 Okay
Abdelkader
Rejste med familie og småbørn
19. apr. 2024
Synes godt om: Rengøring
L’offre d'hébergement ainsi que la restauration pour la catégorie Club Lounge est très en deçà de ce qui se fait sur la même catégorie d’hôtel.
Abdelkader
Overnattede 4 nætter i april 2024
Svar fra Ela Ergin den 22. apr. 2024
Dear Mr. Abdelkader,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us.We are deeply sorry that your Club Lounge experience was not up to your expectations. Please be ensured that our Executive Chef has been informed about your invaluable feedback and will start taking actions accordingly. We look forward to seeing you again at the Ritz-Carlton, Istanbul. Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Malak, Arlington
Rejste med familie
16. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent choice for Istanbul. Standard breakfast. Nobu below expectation . Housekeeping is superb! They come 3 times/day
Malak
Overnattede 5 nætter i april 2024
Svar fra Ela Ergin den 17. apr. 2024
Dear Mr. Malak,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. I would also like to take the opportunity to ask you about your Nobu experience. As mentioned, your feedback is invaluable to us, therefore, we would like address any issues you might want to mention.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Arun
14. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel and location
Arun
Overnattede 7 nætter i marts 2024
Svar fra Ela Ergin den 15. apr. 2024
Dear Mr. Arun,We sincerely thank you for choosing The Ritz-Carlton, Istanbul for your stay.We were happy to hear that you are satisfied with the location of our hotel.As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcome you back to The Ritz-Carlton, Istanbul!Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Jacob
13. apr. 2024
Jacob
Overnattede 2 nætter i april 2024
Svar fra Ela Ergin den 4. maj 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
8/10 Udmærket
Saleh
12. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient location
Saleh
Overnattede 2 nætter i april 2024
Svar fra Ela Ergin den 13. apr. 2024
Dear Guest,We sincerely thank you for choosing The Ritz-Carlton, Istanbul for your stay and sharing your experience with us.We were happy to hear that you are satisfied with the location of our hotel. We hope you have enjoyed your stay as well.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
manuel
9. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
manuel
Overnattede 1 nat i april 2024
Svar fra Ela Ergin den 11. apr. 2024
Dear Mr. Manuel,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely, Ela Ergin General Manager
10/10 Fremragende
Deep
7. apr. 2024
Deep
Overnattede 3 nætter i april 2024
Svar fra Ela Ergin den 29. apr. 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Kind Regards,Ela ErginGeneral Manager
6/10 Okay
Michael James
Rejste med partner
6. apr. 2024
Synes godt om: Rengøring, service og personale
They told us at check in the pool and spa would be closed for our 9 night stay. If we had known this we would have stayed elsewhere
Michael James
Overnattede 9 nætter i marts 2024
Svar fra Ela Ergin den 8. apr. 2024
Dear Mr. James,Thank you for having chosen The Ritz-Carlton, Istanbul for your stay and taking the time to share your feedback with us. I deeply regret that your stay with us did not meet your expectations, and we sincerely apologize for the inconvenience you experienced about the Spa renovation. We have tried to do our best about the communication of this process with our guests. However, it seems that we have failed to do so in your stay. Please allow me to extend my apologies once more. We hope you’ll consider staying with us again when you return to Istanbul and will allow us to create an enjoyable and memorable experience for you.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Eric, Charlotte
1. apr. 2024
Eric
Overnattede 3 nætter i marts 2024
Svar fra Ela Ergin den 22. apr. 2024
Dear Mr. Eric,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbul
10/10 Fremragende
JILLIAN, Baltimore
31. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were unbelievably friendly and went above and beyond to make sure our every wish was catered for. The breakfasts were incredible as were the restaurants on the property. I cannot say enough good things about our experience at the Ritz Carlton Istanbul.
JILLIAN
Overnattede 3 nætter i marts 2024
Svar fra Ela Ergin den 1. apr. 2024
Dear Ms. Jillian,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Rahul
Rejste med familie
30. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience- phenomenal breakfast!
Rahul
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 31. mar. 2024
Dear Mr. Rahul,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The RitzCarlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager
10/10 Fremragende
Dani
Rejste med partner
30. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed the stay very much!
Even though the pool was under construction we received a great compensation for the spa treatments.
Overall very happy with the choice of going to the ritz.
Beautiful rooms and very clean
The staff is very friendly and always offers help.
Only thing I would change is for the breakfast buffet a better quality of the baked goods (bread, Croissant, etc..)
Other then that 10/10
T
Dani
Overnattede 3 nætter i marts 2024
Svar fra Ela Ergin den 31. mar. 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.And please be ensured that your invaluable feedback is well noted and necessary actions will be taken accordingly regarding the breakfast.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela Ergin
8/10 Udmærket
Sarah-Carolin
30. mar. 2024
Synes godt om: Rengøring, service og personale
Leider gab es im Hotel Renovierungsarbeiten im spa und auf der Außenterrasse, was 2 Punkte für unsere Reservierung waren und weswegen wir dann doch sehr enttäuscht waren.
Sarah-Carolin
Overnattede 4 nætter i marts 2024
Svar fra Ela Ergin den 31. mar. 2024
Dear Sarah Carolin,We extend our sincerest gratitude to you, on behalf of all Ladies and Gentlemen, for selectingThe Ritz-Carlton, Istanbul for your recent stay. I deeply regret that your stay with us did notmeet your expectations, and we sincerely apologize for the inconvenience caused by the Spa renovation.We are always working for providing more luxurious and flawless service and facilities. We are hoping to make up for this inconvenience in your next stay. We look forward to welcoming you back.Kind regards,Ela ErginGeneral Manager