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Anmeldelser af Sofitel Istanbul Taksim

5 out of 5
Sofitel Istanbul Taksim
Gumussuyu Mah, Siraselviler Cad No 13, Istanbul, Istanbul

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 120 af i alt 200 anmeldelser" "
Bedømmelse på 8 − Udmærket. 30 af i alt 200 anmeldelser" "
Bedømmelse på 6 − Okay. 14 af i alt 200 anmeldelser" "
Bedømmelse på 4 − Dårligt. 16 af i alt 200 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 200 anmeldelser" "

8,8/10

Rengøring

8,2/10

Service og personale

8,6/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Murat

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Smuk luxus hotel.
Skøn luxus hotel, virkelig lækkert. Placeringen er lige ud til taksim og der er bare kaos! Virkelig synd, for hotellet et rigtig lækkert men området der er i, det er helt kaotisk.
Overnattede 2 nætter i februar 2022
Svar fra Sofitel Istanbul Taksim den 11. jun. 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atil SERAN Front Office Manager

6/10 Okay

Hirah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Ertugrul Erduran den 25. maj 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ertugrul ErduranGuest Experience Supervisor

8/10 Udmærket

Ashfaq

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Ertugrul Erduran den 25. maj 2024
Dear Ashfaq,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

4/10 Dårligt

Abdul

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I reserved 2 rooms because of my previous good experience but this time they gave us 2 room in the basement because they said no room in the main building. I didnt like the basement rooms.
Svar fra Ertugrul Erduran den 16. maj 2024
Dear Abdul Zikria,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ertugrul ErduranGuest Experience Supervisor

8/10 Udmærket

Clarke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Ertugrul Erduran den 3. maj 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

8/10 Udmærket

Clarke

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great looking hotel with a comfortable living space. Very easy walk (1min) to central tourist area. Felt very safe with hotel security at all entrances. Cons: hallway periodically had a funky odor, bar area is not really a bar. Room was hot A/C could not always keep up. I would stay again.
Svar fra Ertugrul Erduran den 3. maj 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

2/10 Forfærdeligt

paolo

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Ertugrul Erduran den 30. apr. 2024
Dear Paolo Tosolini,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 Fremragende

Fatih

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Freundliche Mitarbeiter, Zimmer groß, modern und sauber, top Lage. Wir würden jederzeit wieder kommen.
Overnattede 3 nætter i marts 2024
Svar fra Ertugrul Erduran den 7. apr. 2024
Dear Fatih,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

8/10 Udmærket

Nikoloz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Ertugrul Erduran den 7. apr. 2024
Dear Nikoloz,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 Fremragende

simon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Ertugrul Erduran den 14. mar. 2024
Dear Simon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Forfærdeligt

Simon

Overnattede 1 nat i februar 2024
Svar fra Ertugrul Erduran den 25. mar. 2024
Dear Mr. Simon,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 Fremragende

Aamna

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Exellent stay from beginning to end. Got a lovely suite upgrade, the extra space with a toddler was very helpful. Great service throughout the hotel, beautiful spa
Overnattede 5 nætter i februar 2024
Svar fra Atil SERAN den 4. mar. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of front Office

10/10 Fremragende

Javid

Overnattede 5 nætter i februar 2024
Svar fra Atil SERAN den 4. mar. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of front Office

10/10 Fremragende

Malik

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Très belle chambre
Overnattede 2 nætter i februar 2024
Svar fra Atil SERAN den 17. feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERAN Director of front Office

10/10 Fremragende

Nathan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing experience!
This was one of the nicest places we have stayed at and we have stayed at 5 stars all over the world--Ritz, JW Marriott, etc. The hotel was clean. The service was amazing! The bellhop not only took our bags to our room, but showed us around, connected all of our devices to Wifi, gave us recommendations for restaurants and dishes to try-and they were amazing!, and gave us recommendations for a Turkish Bath. Anything we needed they took care of without being pushy or annoying. We will definitely stay here again if we go back to Turkey.
Overnattede 1 nat i februar 2024
Svar fra Atil SERAN den 13. feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of front Office

10/10 Fremragende

MUGABO

Synes godt om: Overnatningsstedets tilstand og faciliteter
It is in the city center
Overnattede 3 nætter i februar 2024
Svar fra Atil SERAN den 17. feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERAN Director of front Office

10/10 Fremragende

WOOYOUNG

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Atil SERAN den 13. feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of front Office

10/10 Fremragende

CARLOS, SAN JUAN PUERTO RICO

Overnattede 3 nætter i januar 2024
Svar fra Ertugrul Erduran den 25. mar. 2024
Dear Mr. Carlos,We very much appreciate your review regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 Fremragende

abdelsalam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Atil SERAN den 13. feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of front Office

10/10 Fremragende

Saad

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, quiet, and perfect staff
Overnattede 8 nætter i december 2023
Svar fra Atil SERAN den 15. jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 Fremragende

Rozina

Overnattede 4 nætter i januar 2024
Svar fra Atil SERAN den 15. jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 Fremragende

Theresia de

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Mooi hotel...personeel zeer vriendelijk en behulpzaam. Ontbijt en avond eten is goed. Dik tevreden. Alleen betreft de kamer dik onvoldoende Overal stof...badkamer vies overal haren op de grond van de vorige gasten. Wij zijn er 5 dagen geweest.. de kamer is in de 5 dagen niet gestofzuigd..badkamer niet schoongemaakt. Jammer voor een 5 sterren hotel. Verder een top hotel op een mooie locatie.
Overnattede 5 nætter i december 2023
Svar fra Atil SERAN den 15. jan. 2024
Dear Theresia,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of Front Office

8/10 Udmærket

Chiew Kwong

Overnattede 4 nætter i december 2023
Svar fra Atil SERAN den 15. jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 Fremragende

Hamza

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sofitel is situated centrally in Taksim square and allows accessiblility in walking all around Taksim square to Galata Tower. Kaan, the concierge person is very knowledgeable and a great guide for all types of travelers.
Overnattede 3 nætter i december 2023
Svar fra Atil SERAN den 15. jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 Fremragende

Kamar

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023
Svar fra Atil SERAN den 29. dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

Bobby

Overnattede 4 nætter i november 2023
Svar fra Atil SERAN den 29. dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

Adem

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Direkt am Taksimplatz, super Unterkunft. Metro Station sehr schnell erreichbar. Hotel und Zimmerausstattung top modern und in sehr gutem Zustand. Saubere und sichere Zimmer. Sehr zuvorkommendes Personal.
Overnattede 3 nætter i november 2023
Svar fra Atil SERAN den 29. dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

ANGEL

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Svar fra Atil SERAN den 29. dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

6/10 Okay

Anas

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter
Service quality went down in general compare to 2022, the room was not clean when I checked in, the coffee machine was out of service, I have been ignored when I request for change it, some stuff were rude but most were friendly.
Overnattede 2 nætter i november 2023
Svar fra Atil SERAN den 29. dec. 2023
Dear Mr.Anas,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

Aylin

Overnattede 7 nætter i november 2023
Svar fra Atil SERAN den 29. dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

Nizar

Overnattede 4 nætter i november 2023
Svar fra Atil SERAN den 29. dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

Müge

Overnattede 1 nat i november 2023
Svar fra Atil SERAN den 29. dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

CHENG-CHU

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
乾淨方便友善的酒店
地點方便逛街或到新區景點。 Superior room 夠大而且服務好。最棒的是早上班到達，約10點多就讓我們三個房間都checkin。
Overnattede 2 nætter i november 2023
Svar fra Atil SERAN den 14. nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

Diana

Overnattede 3 nætter i oktober 2023
Svar fra Atil SERAN den 14. nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

8/10 Udmærket

Juan Carlos

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
The hotel is great but not the service, the service it’s not 5 stars corresponds at 3 stars.
Overnattede 3 nætter i oktober 2023
Svar fra Atil SERAN den 14. nov. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of the Front Office

2/10 Forfærdeligt

Huda

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is my worst experience so far! I booked for 8 days there and for the 5 nights they let me sleep in the bottom floor bedrooms, there was so much noise and I kept thinking someone is gona come in! I asked for a one bed and they gave me two stuck together aftwe I paid for a one bedroom and then he also said in check in “that elevator is only for higher members booked suits we have another elevator that goes to the normal rooms you booked in and that was by the side door next to the cleaners stuff room. I also meet some confusing staff when we call the downstairs and one person says one thing and the other says another! I paid $400 aud per night! That’s not cheap and to be treated like that and be not cared for as much as what I saw them doing to others is embarrassing and unfair! Save your money and don’t book this hotel!
Overnattede 9 nætter i oktober 2023
Svar fra Atil SERAN den 23. okt. 2023
Dear Mr/Mrs Huda,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

Syed

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stylish hotel in Taksim close to all
Very stylish hotel in the heart of Istanbul. Walking distance to many famous spots including galata tower. The staff was very helpful and accomodating and lenient with late checkout. I will def stay here again.
Overnattede 2 nætter i oktober 2023
Svar fra Atil SERAN den 19. okt. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Director of the Front Office

4/10 Dårligt

Zeki

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2023
Svar fra Atil SERAN den 19. okt. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

Marta

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastico
Overnattede 3 nætter i september 2023
Svar fra Atil SERAN den 5. okt. 2023
Dear Marta,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

najwan simri

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
*
Overnattede 5 nætter i september 2023
Svar fra Atil SERAN den 5. okt. 2023
Dear Najwan Simri,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of the Front Office

6/10 Okay

FARHANA A

Rejste med familie
Synes godt om: Rengøring
Over priced
I booked a suite, but it was seriously over priced. Room was inconvenient, unnecessarily decorated , living area was full of furniture bit difficult to walk .
Overnattede 1 nat i september 2023
Svar fra Atil SERAN den 21. sep. 2023
Dear Farhana,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

8/10 Udmærket

Rana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff at Sofitel upgraded us to a better room
Overnattede 1 nat i august 2023
Svar fra Atil SERAN den 21. sep. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

Ravinder

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a lovely stay at the Sofitel Taksim. All the staff were very helpful and courteous. We would like to especially thank Kaan (concierge) for great recommendations. He is very knowledgeable and a great asset to Sofitel.
Overnattede 4 nætter i august 2023
Svar fra Atil SERAN den 21. sep. 2023
Dear Ravinder,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of the Front Office

2/10 Forfærdeligt

David, North Hollywood

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I travel frequently and this property is definitely not a 5 star. Upon arrival Arman at front desk checked us in. I let him know that we were staying there for our 5th year anniversary and he told us that the hotel had upgraded us to a “Luxury suite”. We were pleased and I gave him $20 American Dollars tip as our appreciation which is a lot of money in Turkey. Upon walking in the room, we looked out at we literally had the view of a sling dog building’s roof. I have a picture which I can’t post here. We complained and were told that currently they were sold out and for us to wait a day. My lady checked online and noticed all types of rooms were still available which means they lied. Next day I kept calling Arman and he kept brushing me off so I went to front desk and asked for the manager and after waiting about 7 minutes Salim came out and I expressed my concern, he rolled his eyes and said but we have you the luxury room and I showed him a picture of our view and said that is luxury about this. Anyways he didn’t do anything g for us and made us keep the same ugly room. I have stayed in Sofitel at several countries. Issue is not the hotel it’s its employees they have there. Arman and Salim need to work at a motel not Sofitel.
Svar fra Atil SERAN den 21. sep. 2023
Dear David,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

Sameeh

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was perfect
Overnattede 4 nætter i august 2023
Svar fra Atil SERAN den 20. aug. 2023
Dear Guest,Thank you very much for your great points shared.Best Regards,Atil SERANDirector of the Front Office

2/10 Forfærdeligt

Nicole

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I highly recommend not staying at this property. They lack customer service and are rude to their guest. I had an issue with guest service walking into my room as I’m naked and when Im yelling at the guy to get out he’s still there talking to me. I went to the front desk to let them know and they said they follow up never did when I brought it up again they had forgotten and nothing was ever resolved
Svar fra Atil SERAN den 20. aug. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Fremragende

Joe

Overnattede 2 nætter i juli 2023
Svar fra Atil SERAN den 21. sep. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

4/10 Dårligt

Shahriar

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i juni 2023
Svar fra Atil SERAN den 12. jul. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

10/10 Fremragende

CHABANE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
the staff is nice and welcoming, i had a nice stay.
Overnattede 2 nætter i juni 2023
Svar fra Atil SERAN den 12. jul. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

8/10 Udmærket

Abdulrahman

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Shop
Overnattede 1 nat i juni 2023
Svar fra Atil SERAN den 19. jun. 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Atil SERAN Director of Front Office