While the facilities were top notch, the overall service was not. A lack of cooperation between different departments, reception and bell department should be better at working together.
Somewhat unwelcoming staff the entrance, felt more like an airport than a five star hotel. However credit to the young bellman who brought up my luggage, and indeed the elderly gentleman at the door. The room was nice, great views and comfortable bed - with the exception that an old condom container was next to my bed! Bathrobes seemed old and had holes in them.
Breakfast was very nice, and all members of staff were lovely and accommodating.
I have stayed in a lot of great hotels, this was indeed disappointing.