2 udendørs pools, åben fra kl. 09.00 til kl. 17.00, parasoller
Tjek tilgængelighed

Anmeldelser af Hilton Hurghada Plaza

5 out of 5
Hilton Hurghada Plaza
Gabal El Hareem Main Street, Hurghada, Red Sea Governorate

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 166 af i alt 264 anmeldelser" "
Bedømmelse på 8 − Udmærket. 52 af i alt 264 anmeldelser" "
Bedømmelse på 6 − Okay. 16 af i alt 264 anmeldelser" "
Bedømmelse på 4 − Dårligt. 12 af i alt 264 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 264 anmeldelser" "

9,2/10

Rengøring

8,6/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Nancy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very happy with the service and the location was great
Overnattede 7 nætter i december 2023
Svar fra Quality Manager den 12. jan. 2024
Dear Nancy,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

6/10 Okay

Sara L.

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Overnattede 11 nætter i december 2023
Svar fra Quality Manager den 12. jan. 2024
Dear Sara,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

6/10 Okay

Michael

Rejste med familie
Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i januar 2023
Svar fra Quality Manager den 7. jan. 2023
Dear Michael,First and foremost, I would like to extend my appreciation to you for taking the time to leave your feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.It is deeply disappointing to read the shortfalls in service you faced, and the dissatisfaction you felt. We will certainly be addressing your comments regarding this. I do sincerely apologise for any shortfalls you faced, and would like to assure you that your comments will be passed on to the relevant management teams.I do hope we receive the chance to make it right for you.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

10/10 Fremragende

MONICA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice place. Food was excellent and variety was great. Very nice staff and many employees to help out with any need we had. Property is in great shape and one of the things we liked to was that the marina was in the same hotel so if was so convenient to take a day tour to do snorkeling and get back and be just a few steps away from your hotel. I would definitely recommend this property for everyone including families with kids, friends or couples.
Overnattede 4 nætter i april 2024
Svar fra Quality Manager den 27. apr. 2024
Dear Monica,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

8/10 Udmærket

Olga

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Es war ein schöner Urlaub - wir hatten uns bei einem Ägypten-Urlaub auf ‚weniger‘ eingestellt. Sowohl das getauschte Zimmer, als auch das Essen waren solide. Service durchs Personal war meist nur durch Tipp zufriedenstellend. Um das Hotel wir viel gebaut: Lärm hält sich in grenzen, Sicht ist leider auf eine Baustellen.
Overnattede 11 nætter i marts 2024
Svar fra Quality Manager den 7. apr. 2024
Dear Olga,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

8/10 Udmærket

Elisa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Struttura accessibile anche con carrozzina, sia nelle camere che nelle aree comuni. Giardini curatissimi, piscine pulite, personale sorridente e gentile. Grande scelta di pietanze al ristorante, qualità sufficiente/buona (purtroppo hanno l'abitudine di aggiungere cumino nella maggior parte dei piatti), ottimi dolci. Una nota negativa dell'all inclusive è l'orario inizio pranzo alle 13, con un vuoto di più di due ore dalla fine della colazione. Porticciolo da cui partono gite bellissime. Purtroppo è però impossibile fare snorkeling in modo autonomo dall'hotel. Docce non caldissime in camera.
Overnattede 7 nætter i marts 2024
Svar fra Quality Manager den 4. apr. 2024
Dear Elisa, It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

MOHAMMED

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Das war der Hammer!
Overnattede 7 nætter i marts 2024
Svar fra Quality Manager den 4. apr. 2024
Dear Mohamed, It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Nehro

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Quality Manager den 9. mar. 2024
Dear Nehro,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

AMEL

Rejste med familie
Synes godt om: Rengøring, service og personale
Hôtel au top juste il manque quelques équipements dans la chambre mais rien de grave. Séjour au top l’équipe et au petit soin. À bientôt
Overnattede 8 nætter i februar 2024
Svar fra Quality Manager den 7. mar. 2024
Dear Amel,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Erik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i februar 2024
Svar fra Quality Manager den 23. feb. 2024
Dear Erik,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Pier enzo

Overnattede 5 nætter i februar 2024
Svar fra Quality Manager den 21. mar. 2024
Dear Pier,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

6/10 Okay

Susan, Send

Synes godt om: Rengøring, service og personale, faciliteter
The staff in the dining room were great, very attentive and professional, nothing was too much trouble for them. Housekeeping was also great, my room was always beautifully cleaned and the water and coffe/tea stocked up. The food choices in the dining room were boring and repetitive. The bread was always dry and the hot dishes were luke warm. One of the pools was closed for renovation but my room was far enough away so wasn’t disturbed however there was construction work on a building opposite my balcony (don’t know if it’s part of the hotel) which was loud all day, that was quite irritating. The staff at the beach were always happy to set up my beach lounger and made sure I had everything I needed for the day. Don’t know how old the hotel is but it looks and feels tired. The staff really made my stay a good one.
Overnattede 8 nætter i januar 2024
Svar fra Quality Manager den 28. jan. 2024
Dear Susan, First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.It is a pleasure to read the kind comments you mentioned regarding the hotel in general. Nevertheless, it is deeply disappointing to read the shortfalls in service you faced, and the dissatisfaction you felt with the food. We will certainly be addressing your comments regarding this. I do sincerely apologies for any shortfalls you faced, and would like to assure you that your comments will be passed on to the relevant management teams.I do hope we receive the chance to welcome you back in the future, and would welcome the opportunity to make it right for you.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Abdimalik

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Best
Overnattede 7 nætter i januar 2024
Svar fra Quality Manager den 18. jan. 2024
Dear Abdimalik,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Christelle

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Je recommande
Nous avons passé un séjour merveilleux. Personnel accueillant, nourriture très bonne et variée, chambre confortable. Seul petit bémol odeur de canalisation dans la salle de bain.
Overnattede 7 nætter i december 2023
Svar fra Quality Manager den 12. jan. 2024
Dear Christelle,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Kiryowa

Rejste med familie
Overnattede 3 nætter i december 2023
Svar fra Quality Manager den 12. jan. 2024
Dear Kiryowa,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

8/10 Udmærket

Lisa

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Property is good, clean. Staff is friendly and welcoming. Check in was one of the worst I have ever experienced anywhere. It took almost an hour for no particular reason. It wasn't even that busy. They just don't seem to know how to work efficiently. Check out was slightly better. Similarly, food service in the main bar off the lobby is brutally slow. Ate lunch there twice and took 1 hour for 2 salads and a burger. We also ate at Lophelia and the Turkish restaurant. Service was better but chaotic. 5 people can barely handle 10 tables. Someone from Hilton needs to fly in to show them how to run things efficiently.
Overnattede 3 nætter i december 2023
Svar fra Quality Manager den 12. jan. 2024
Dear Lisa,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Diane

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic short break
We had a lovely few days at the Hilton, it is a fantastic resort. Special thanks to the housekeeping team, especially Badr
Overnattede 3 nætter i december 2023
Svar fra Quality Manager den 31. dec. 2023
Dear Diane,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Jean

Overnattede 1 nat i december 2023
Svar fra Quality Manager den 31. dec. 2023
Dear Jean,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

2/10 Forfærdeligt

JAEYONG

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i december 2023
Svar fra Quality Manager den 31. dec. 2023
Dear Jaeyong, First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.It is a pleasure to read the kind comments you mentioned regarding the hotel in general. Nevertheless, it is deeply disappointing to read the shortfalls in service you faced, and the dissatisfaction you felt with the food. We will certainly be addressing your comments regarding this. I do sincerely apologies for any shortfalls you faced, and would like to assure you that your comments will be passed on to the relevant management teams.I do hope we receive the chance to welcome you back in the future, and would welcome the opportunity to make it right for you.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Rehab

Overnattede 3 nætter i december 2023
Svar fra Quality Manager den 29. dec. 2023
Dear Rehab,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Marcio Caldas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fabuloso.
Fabuloso. Ok, não chega a ter o mesmo nível de outros Hilton, mas foi sensacional. Equipe toda muito simpática e atenciosa. Limpeza perfeita. Única crítica quanto a comida. Pensando no "turismo europeu", as opções de preparo das carnes precisavam ser adaptadas. Provável ser ótima para a região, mas para nós foi um tanto quanto complicado.
Overnattede 5 nætter i december 2023
Svar fra Quality Manager den 28. dec. 2023
Dear Marcio,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Beatriz

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect
Overnattede 2 nætter i oktober 2023
Svar fra Quality Manager den 28. dec. 2023
Dear Beatriz,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Giselle

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Quality Manager den 10. dec. 2023
Dear Gisele,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

6/10 Okay

Dustin

Synes godt om: Rengøring
Overnattede 7 nætter i december 2023
Svar fra Quality Manager den 10. dec. 2023
Dear Dustin,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Kyle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
Excellent service from all the staff , nice views , nice beach , food was amazing, room was big and nice bathroom,
Overnattede 3 nætter i november 2023
Svar fra Quality Manager den 10. dec. 2023
Dear Kyle,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Carlos

Rejste i en gruppe
Bien en general, ridiculo que pidan tarjeta de crédito para depósito, soy un gente honesta, esto es un insulto, no permito que me pidan tarjeta de depósito. No chinguen, señores de A cadena Hilton
Overnattede 1 nat i november 2023
Svar fra Quality Manager den 23. nov. 2023
Dear Carlos, First and foremost, I would like to extend my appreciation to you for taking the time to leave your feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.We will certainly be addressing your comments regarding the deposit, and I do sincerely apologise for any shortfalls you faced.I do hope we receive the chance to make it right for you.Kind regards,Nicola WindleyManager Quality and ImprovementNicola.windley@hilton.com

8/10 Udmærket

Nenad Branislave

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Les points positifs de l'hôtel Gentillesse et serviabilité du personnel Propreté de l'établissement Le buffet et copieux varié et bon La plage est superbe Et il y a beaucoup d animations et d'activités à faire Point négatif Chambre vieillot pas exceptionnel ne vous fiez pas au photos Salle de sport très petite et très peu équipé donne même pas envie de faire du sport Cocktail pas bon La connexion wifi n'est vraiment pas bonne Concernant les restos payant en plus de la formule all-in nous avons testé un seul le resto le Turk qui avait pas mal de bon avis nous avons été très déçu Plat servi en même pas 5 minutes froid et la viande de ma compagne n'était pas correctement cuite ( le poulet était cru à l'intérieur ) Sinon hôtel à recommander pour son service au top son très bon buffet les activités à faire et surtout pour sa très belle plage et sa partie extérieure
Overnattede 8 nætter i november 2023
Svar fra Quality Manager den 23. nov. 2023
Dear Nenad, First and foremost, I would like to extend my appreciation to you for taking the time to leave your feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.We will certainly be addressing your comments mentioned above, and I do sincerely apologise for any shortfalls you faced.I do hope we receive the chance to make it right for you.Kind regards,Nicola WindleyManager Quality and ImprovementNicola.windley@hilton.com

8/10 Udmærket

Kais

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Agréable
Pour un 5 étoile nous nous attendions à un meilleur service. Il faut redemander les choses plusieurs fois pour avoir un retour. Pour le reste très bon petit déjeuner piscine et plage très bien. L’hôtel est agréable en famille En revanche je n’ai trouvé aucun employé qui parle français contrairement à ce qui est indiqué sur hôtel.com
Overnattede 4 nætter i oktober 2023
Svar fra Quality Manager den 9. nov. 2023
Dear Kais,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

4/10 Dårligt

Aayush

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 2 nætter i november 2023
Svar fra Quality Manager den 7. nov. 2023
Dear Aayush, It is highly disappointing to read the negative experience you faced whilst staying with us here at Hilton Hurghada Plaza, as this is certainly not the level of service we are striving to provide. In addition, we will certainly address your comments regarding the mentioned aspects as a matter or priority. I do hope we have the opportunity to welcome you back to our hotel in the future in an effort to make it right, and please do feel free to use me as a direct point of contact should you need any assistance. Kind regards, Nicola Windley Manager Quality and Improvement

8/10 Udmærket

Erick, Richmond Hill

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely Private beach, try the Turkish Restaurant! Super delicious!. Breakfast buffet is a bit overwhelming not very easy to enjoy it . Food is not place nicely, and too all over the place.
Overnattede 2 nætter i oktober 2023
Svar fra Michael Samir den 17. okt. 2023
Dear Erick,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Michael SamirAssistant Front Office Manager

8/10 Udmærket

massyl

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Cool
Overnattede 11 nætter i september 2023
Svar fra Quality Manager den 25. sep. 2023
Dear Massyl,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Tommy Soufiane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 10 nætter i september 2023
Svar fra Quality Manager den 18. sep. 2023
Dear Tommy,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Yussef

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i september 2023
Svar fra Quality Manager den 18. sep. 2023
Dear Yussef,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Gaëlle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Le personnel très accueillant et toujours aux soins des clients. Hôtel magnifique et chambres très belles.
Overnattede 7 nætter i september 2023
Svar fra Quality Manager den 14. sep. 2023
Dear Gaelle,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Daniele

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Top Hotel nichts auszusetzen leider hat es in der Umgebung nichts spezielles ausser das Einkaufszentrum nebenan.
Overnattede 7 nætter i september 2023
Svar fra Quality Manager den 7. okt. 2023
Dear Daniele, It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs, particularly as valued returning, Diamond members such as yourselves, so I do thank you for your kind feedback. Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

10/10 Fremragende

FOUAD

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 16 nætter i august 2023
Svar fra Quality Manager den 5. sep. 2023
Dear Fouad,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Samira

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect, amazing stay
Overnattede 3 nætter i august 2023
Svar fra Quality Manager den 2. sep. 2023
Dear Samira,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Destiny Moureen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the best honeymoon resort ever. so much to do and very friendly staff.
Svar fra Quality Manager den 31. aug. 2023
Dear Destiny,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

Sarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i august 2023
Svar fra Quality Manager den 28. aug. 2023
Dear Sarah,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

8/10 Udmærket

Julie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hôtel au top cependant piscine principale un peu petite. Séjour en couple.
Overnattede 13 nætter i august 2023
Svar fra Michael Samir den 22. aug. 2023
Dear Julie,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Michael SamirAssistant Front Office Manager

10/10 Fremragende

Leina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 10 nætter i august 2023
Svar fra Michael Samir den 16. aug. 2023
Dear Leina,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Michael SamirAssistant Front Office Manager

10/10 Fremragende

Salah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2023
Svar fra Michael Samir den 12. aug. 2023
Dear Salah,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Michael SamirAssistant Front Office Manager

2/10 Forfærdeligt

Léa

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Je n’ai pas mis un pied dans votre hotel suite à un gros manque d’information. Allez vous faire voir.
Overnattede 6 nætter i august 2023
Svar fra Michael Samir den 10. aug. 2023
Dear Lea,Thanks for letting us know and email has been sent inquiring more information as the reservation was changed from your name by Expedia.Our target is always to reach the satisfaction of every single guest.Kind regards,Michael SamirAssistant Front Office Manager

10/10 Fremragende

Sukhchan Singh

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved every single day at the hotel.
Overnattede 7 nætter i juli 2023
Svar fra Michael Samir den 10. aug. 2023
Dear Sukhchan,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Michael SamirAssistant Front Office Manager

10/10 Fremragende

Ahmed

Overnattede 7 nætter i juli 2023
Svar fra Quality Manager den 28. aug. 2023
Dear Ahmed,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

SOUMAYA

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Un hôtel de qualité le personnel très agréable et gentil
Overnattede 13 nætter i juli 2023
Svar fra Michael Samir den 10. aug. 2023
Dear Soumaya,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Michael SamirAssistant Front Office Manager

8/10 Udmærket

HAMID

Rejste med familie
Synes godt om: Rengøring
The hotel itself is relatively ok with nice swimming pools, beach front and decent breakfast. However, the rooms are somewhat outdated. The decorating needs improvement, as well as the bathrooms. For example, the shower door leaked, so the whole floor was flooded every time we had a shower. Next, upon my arrival, the toilet was not perfectly cleaned, so I asked for someone to intervene, but no-one showed up! Unacceptable ! Furthermore, if you ask for towels through their QR code application, no-one will serve you. So, what's the use? In my opinion, even the staff at the reception do not deliver service, they just take the clients' payments, and that's it! This particular Hilton doesn't live up to its name!
Overnattede 8 nætter i juli 2023
Svar fra Michael Samir den 10. aug. 2023
Dear Hossam,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. It is our goal to always have constructive feedback in order to work on our development.We took into consideration the comment of the leaking door and the QR code and will work on it to avoid its repetitive.Wishing to welcome you back very soon.Kind regards,Michael SamirAssistant Front Office Manager

10/10 Fremragende

Hossam

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience
Overnattede 4 nætter i juli 2023
Svar fra Michael samir den 10. aug. 2023
Dear Hossam,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Michael SamirAssistant Front Office Manager

10/10 Fremragende

Deena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service will definitely be back
Svar fra Quality Manager den 30. jul. 2023
Dear Deena,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Fremragende

john

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
weekdays get away
highly recommended this hotel, location wise, food, amenities, service is a five star rating. I will surely come back staying in this hotel again.
Overnattede 2 nætter i juli 2023
Svar fra Quality Manager den 30. jul. 2023
Dear John,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement