6/10 Okay
lizbeth, seguin
Rejste med familie
13. maj 2024
The lady at the reception desk was kind and allowed us an hour early check in and I appreciate that very much since I had my elderly mother with me that really needed to lay down after our drive. Although it was shocking to be in the room and have someone( room service) walk in unexpected. I was given a room that wasn’t completely ready. One bed had not been changed and the staff member only added the bed skirt , dropped off towels and left. The next morning I noticed it was dirty linens because there seemed to be coffee like stains on the side . It was also missing the warmer blanket. Tried dialing front desk but the phone didn’t work. We left for some errands and when I came back notified the receptionist, who then called Denise to help me . Denise walked to our room with us and very apologetic and kindly took care of changing out the bed. She was great and we got to talking and introduced each other. I give Denise 5 stars for great customer service !!! The other disappointment was to not have the breakfast available. There was a sign that said it’s closed until further notice. My sister was a given a room on the first floor and it smelled terrible but was able to move to third floor and that was much better. I can see they’re working on things but it was not as expected.
lizbeth
Overnattede 2 nætter i maj 2024