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Anmeldelser af Britannia Basingstoke Country Hotel & Spa

4 out of 5
Britannia Basingstoke Country Hotel & Spa
Scures Hill, Nately Scures, Hook, England

Anmeldelser

6,4
Bedømmelse på 10 − Fremragende. 178 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 272 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 237 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 174 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 142 af i alt 1003 anmeldelser" "

6,8/10

Rengøring

7,0/10

Service og personale

6,8/10

Faciliteter

5,8/10

Overnatningsstedets tilstand og faciliteter

6,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel med gode fitness/pool faciliteter og dejlig have. Rent og pænt.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter

8/10 Udmærket

Jan Villumsen, Albertslund

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lidt slidt men ok.
Prisen er lidt høj i forhold til kvaliteten. Morgenmad også lidt for dyr. Fitness og svømmebasin slidt.

10/10 Fremragende

BARRY

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent!
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Sai

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Olowoyo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good place to.lodge
Overnattede 2 nætter i april 2024

8/10 Udmærket

Terry, Halifax

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place. Food is ok not great.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024

6/10 Okay

Jamie

Rejste med familie, Forretningsrejsende
Very dated and not that well looked after but did the job
Overnattede 1 nat i januar 2024

10/10 Fremragende

Victoria

Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff at this hotel were outstanding. Without a doubt the best customer service we have received anywhere in a long time. Miranda at the front desk was so welcoming & helpful. We also had fantastic service at dinner in the bar, they were super accommodating to our children, there wasn’t a children menu but they offered to make them child friendly meals. Simon our waiter was so friendly & nothing was too much trouble. The food here is delicious, don’t stay without eating here. I would come to this hotel just to eat! The pool here is lovely, so warm & with young children that’s important. Seating is available round the pool so if you have older children you can just sit in comfort & watch. Again the staff in the leisure centre are very helpful & friendly. We didn’t come across one member of staff who wasn’t kind & engaged with guests. The room was large, the bathroom & brown carpet needed an update but it was clean & functional. Location close to M3 is also great & the fact they allow dogs is a huge plus. Overall a wonderful stay.
Overnattede 1 nat i marts 2024

10/10 Fremragende

El Mostafa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2024

2/10 Forfærdeligt

Sai

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Party loud songs
Overnattede 1 nat i februar 2024

8/10 Udmærket

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I enjoyed my stay. The staff were very nice. The room was clean, spacious and comfortable.
Overnattede 1 nat i februar 2024

10/10 Fremragende

John

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only slight problem was the shower. Couldn't make it work. The taps in the bath were working but after fiddling with th3 shower settings I gave up. No joy. Other than that it was very good.
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Claire

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Do not bother
Checked in to room 230. Extractor fan constantly running and wouldnt turn off. Went to reception to be told put a bit of paper over it or we can more you to a smaller room ex staff rooms. Maintenance put the paper up and that dulled the noise but not the sound of the generator running it. A/c not working in the whole hotel so its super hot. Tv would go on and off. Breakfast £9.99 for buffet style. Cold sausages, cold hash browns. I had a refund and was almost sick. The swimming pool... nice but could do with a clean and updating but what they dont tell you it you have to oay extras for this. The hotel is clean but run down, staff dont seem to care anymore, probably sick of the same complaints. 1 couple was moved 3 times. Its looks a lovely spa it isnt
Overnattede 1 nat i februar 2024

10/10 Fremragende

William

Overnattede 3 nætter i januar 2024

8/10 Udmærket

Winston

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only issue was unable to link up to hotel Wi-Fi and my mobile signal in my hotel room was poor to none existent. Otherwise everything else was great.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Ian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale
Budget room
Budget room, cons radiator made a continual rushing sound when switched on, electric towel rail and shower gel dispenser were broken and the bed was rock hard, room generally dated and was not made up on the second day of our stay. Pros very clean and tidy, good shower, would have got used to the bed if stayed longer, you get what you pay for I only needed to sleep and shower so room overall was not a problem. Would use again in same circumstances
Overnattede 2 nætter i januar 2024

6/10 Okay

Zoe

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable stay
We had a comfortable stay at the hotel and appreciated that it accommodated our dog . Good value and good service.
Overnattede 1 nat i februar 2024

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

4/10 Dårligt

Andrew

Forretningsrejsende
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Very disappointing hotel with great staff.
I stayed here twice recently and unfortunately although the staff are excellent, the hotel is very tired. On the positive side, parking is good and food/drinks very reasonable. On the negative side the rooms are only made/restocked 1 in every 4 nights, dated with heavily worn furnishings. 3 out of 6 evening meals were incorrectly served (chips not mash, pizza toppings missing but charged for, etc), a noisy extraction fan runs constantly in the bathroom and unable to switch off (my hearing is not the best and i sleep soundly, but it did keep me awake), the bar was severely understaffed (1 person) and the restaurant closed (3 nights). Food was served at the bar though and the barman was excellent , doing both food and drinks on a very busy night on his own. One morning at breakfast there was no milk and an employee had to go to the local shop - people had actually put cereal into their bowls but couldn't eat it. Looking back i found it laughable - almost unbelievable, but this is actually very poor. I apologise to the lovely staff who were without exception excellent, but i thought it was important for other travellers to leave this honest feedback.
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Emmanuel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great.
Overnattede 1 nat i januar 2024

8/10 Udmærket

stephen b

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
All Good
Good value for money and friendly staff
Overnattede 1 nat i januar 2024

8/10 Udmærket

Christine

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Dennis

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Always a pleasant stay here
Overnattede 1 nat i januar 2024

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very friendly and helpful staff. The place is dated but clean and comfortable. Good parking. Quiet room facing the courtyard. Lots of working people staying during the week so no parties.
Overnattede 3 nætter i januar 2024

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Terrible room and poor customer service
I spent two nights in this hotel, door to the bathroom was broken, extractor fan in the bathroom was permanently on . Complained to reception offered me a breakfast which i declined my only expectation of this stay was to get as good nights sleep which was not my experience. My subsequent complaint email has also been ignored.
Overnattede 2 nætter i januar 2024

8/10 Udmærket

rob

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

Ashly

Overnattede 2 nætter i januar 2024

10/10 Fremragende

Robert

Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Timothy

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rundown Neglected Hotel
So our stay at this hotel was extremely disappointing despite the best efforts of the staff to make it a bit more comfortable. Positives The staff were friendly and tried their best, the rooms were a good size, the beds were comfortable and the shower had good pressure with plenty of hot water. Negatives The whole place is tired and could do with refurbishment. In the rooms themselves it is not possible to control the radiator temperature and it was so hot we had no choice but to sleep with the windows open all night in December which isn’t ideal when it is by a main road. In the 1st room we had, 1 of the windows was broken and wouldn’t close properly (even if we wanted it closed) and the bathroom fan would not turn off meaning we had no sleep. The next day the manager tried her best to upgrade us to a different larger room but we had the same issue with the radiator. The bathroom had been refurbished but there was no toilet holder or rail for the towels and this time the extractor fan didn’t work at all. The breakfast could have been good, it was cooked to order with nice bakery produce, but they had run out of hash browns and tomatoes. The reason we had booked this hotel was because it had a spa which we planned to use however it was closed the entire time we were there and we had been given no notification this would be the case. It is clear this hotel is being run on a shoe string with no investment. It is run down and even simple cheap improvements have been overlooked.
Overnattede 2 nætter i december 2023

6/10 Okay

Terence

Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
Good, but the bed let it down
Good stay. Breakfast was really tasty. Staff were really friendly and helpful. Room was big enough, shower was an over the bath shower. It probably does need a decor update, but nothing that would put you off. But the bed was awful. Felt ever spring.
Overnattede 1 nat i december 2023

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good rooms and amenities
This was good. Nice gym decent size rooms. Comfortable. The restaurants have daily meal speacials with a drink that are a good value.
Overnattede 1 nat i november 2023

8/10 Udmærket

Dennis

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very good, as usual
Overnattede 1 nat i december 2023

10/10 Fremragende

Linda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Extremely helpful check in staff
Overnattede 1 nat i december 2023

10/10 Fremragende

Vinod

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
It was a pleasant stay.
Overnattede 1 nat i november 2023

6/10 Okay

Steve

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Food was poor, frozen veggies and potatoes and tough overcooked chicken breast
Overnattede 1 nat i november 2023

8/10 Udmærket

Marion

Synes godt om: Rengøring, faciliteter
Very good accommodation for the price. Only let down by condition of bathroom. Basin hot tap only trickle of water. Basin plug not holding water. Noisy bathroom fan unable to turn off. But would definitely stay again.
Overnattede 1 nat i november 2023

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Had a nice one night stay the service was friendly and the hotel is very clean and breakfast was amazing.
Overnattede 1 nat i november 2023

10/10 Fremragende

Karen

Overnattede 1 nat i november 2023

6/10 Okay

Russell

Forretningsrejsende
Synes godt om: Rengøring
Not so bad
The price of breakfast (£20.00!) nearly put me off booking the stay, but when I got there they had offers for 1/2 price so they should fix that, IMHO. I will stay again. Staff were friendly enough!
Overnattede 1 nat i november 2023

10/10 Fremragende

Angie

Overnattede 1 nat i november 2023

8/10 Udmærket

Iris

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice room, great breakfast buffet. Disappointed pool was closed (getting work done). Staff were great.
Overnattede 1 nat i september 2023

10/10 Fremragende

Michael, Irvington

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is an old hotel. But the rooms are big, the bathrooms are big. Food portions were generous and modestly priced. The pool was good, steam room and sauna nice and hot. And the price was great
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Morgan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel
Double room was lovely. Very clean and comfortable, the room was a little cold to start with but warmed up in no time once the heating was on. Plenty of car parking space each evening, good water pressure in the bathrooms, and a comfy bed.
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Antwoine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
1 night stay
Everything was perfect apart from finding a couple naughty stains on the sheets
Overnattede 1 nat i oktober 2023

6/10 Okay

Chantal

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Darren

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good experience, excellent value for money
Overnattede 2 nætter i oktober 2023