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Anmeldelser af Hilton Hawaiian Village Waikiki Beach Resort

4 out of 5

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 3296 af i alt 6541 anmeldelser" "
Bedømmelse på 8 − Udmærket. 1506 af i alt 6541 anmeldelser" "
Bedømmelse på 6 − Okay. 905 af i alt 6541 anmeldelser" "
Bedømmelse på 4 − Dårligt. 464 af i alt 6541 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 370 af i alt 6541 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Patricia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastiske omgivelser
Fantstisk beliggenhed og område . Rent paradis .
Overnattede 2 nætter i november 2022
Svar fra General Manager den 14. nov. 2022
Aloha Patricia,Thank you for being our valued guest! Hosting your stay at Hilton Hawaiian Village was a pleasure, and we are delighted to hear that you enjoyed our prime location. Please come back soon for another memorable visit!Sincerely,Guest Services Manager

8/10 Udmærket

Vallorie

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Make sure you have a lot of extra money to spend . I’ve been here for 6 days and it could get pretty pricey . Otherwise , his place was a great place to bring your kids , family oriented environment . Not a good place for young singles
Overnattede 6 nætter i maj 2024

8/10 Udmærket

Shania

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I like how you didn’t have to leave the property because there was so many things to do. The views from the pools are also really nice.
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Nereyda

Rejste med partner
We like everything!!!
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Rebecca

Rejste med partner
Synes godt om: Rengøring, service og personale
It always takes time to go up to our room (31st floor Tapa) because of non-functioning elevators? There's always a queue of people waiting to go up the building. And on the last day of our stay (3nights), there was no more body wash coming out of the container, and we were in such a hurry to leave to catch our flight! There was no more time to ask for replacement
Overnattede 3 nætter i maj 2024

6/10 Okay

Spring

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
The property does not offer a microwave. Beach chairs and umbrellas come with a fee. Not included in resort fee. Beach not private. Locals have access ie homeless.
Overnattede 4 nætter i april 2024

10/10 Fremragende

Jane Susan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our favorite resort in the world! There is no other option for us when we travel to Oahu. Can’t wait to go back!
Overnattede 5 nætter i maj 2024

8/10 Udmærket

Kodaganallur

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
walkable was great.
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Bishan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Another nice stay at the Hilton Hawaiian Village
Overnattede 6 nætter i maj 2024

10/10 Fremragende

John

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 3 nætter i maj 2024

2/10 Forfærdeligt

Youngmin

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed at Tapa tower 24th floor and every time going up and down the elevator was such a hassle. It was at least 10-15mins wait each time. There were 4 elevators going from 19th floor to 33 floor and out of the 4 elevators I’ve never seen more than 2 elevators were working each time. Lagoon was not worth the hype either. Water was very dirty and doesn’t look like it’s maintained well. Pool by the taps tower was the WORST of all. There were at least dozen of local teenagers came to the pool when we were there and started diving into pool continuously and taking up half of the pool to themselves. It’s got to a point it was too dangerous for other younger kids to go near the area. We’ve filed a complaint to a front desk and was told let them enjoy the beautiful Hawai’i….. these kids were making the scene for at least an hour that I know of and no one from the property came by to address it. It was a terrible experience at this property and I would not recommend this property to anyone.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Edy

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing hotel. Thanks everyone
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Wendy Paola Salic, Oakland

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Buen lugar para vacaciones en familia
Overnattede 3 nætter i maj 2024

2/10 Forfærdeligt

Hannah

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024

2/10 Forfærdeligt

Margo

Totally taken advantage of through expedia. Sooo much higher then calling hotel directly
Overnattede 2 nætter i maj 2024

10/10 Fremragende

john

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The view from our room was spectacular
Overnattede 3 nætter i maj 2024

10/10 Fremragende

David Allen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved it
Overnattede 8 nætter i maj 2024

10/10 Fremragende

Ayanna

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really enjoyed this property. The Pegions are crazy but overall great experience
Overnattede 5 nætter i maj 2024
Svar fra General Manager den 28. maj 2024
Aloha Ayanna,Thank you for sharing your experience! We're delighted you enjoyed your stay and found the property appealing. While the pigeons can be lively, it's great to know they didn't overshadow your overall positive experience. We look forward to welcoming you back to Hilton Hawaiian Village for another enjoyable visit!Sincerely,Guest Services Manager

6/10 Okay

Lacie

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
.
Overnattede 5 nætter i maj 2024

8/10 Udmærket

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall the resort is very fun and offers a lot. You never have to leave the resort for anything. The service is great, and the rooms are beautiful. Only gripe is the beds are outdated and uncomfortable, and the pillows feel like deflated balloons. Other than that, the rooms offer great views.
Overnattede 8 nætter i maj 2024
Svar fra General Manager den 28. maj 2024
Aloha Michael,We're thrilled you had a fun-filled and relaxing stay at Hilton Hawaiian Village. It's our goal to provide everything you need for a memorable vacation, and we're happy to hear the service, beautiful rooms, and wide range of activities impressed you. Your feedback regarding the bed is appreciated. Our team continually evaluates ways to improve for our guests, and your comments are valuable to that process. We look forward to welcoming you back again soon.Sincerely,Guest Services Manager

10/10 Fremragende

Roshawn Brandon

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024

8/10 Udmærket

Shizuka

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
ビーチやプールが楽しめて、ショッピングも楽しめて良い
Overnattede 7 nætter i marts 2024
Svar fra General Manager den 28. maj 2024
アロハ、静香さんお客様からのお便りはいつも嬉しいものです。ビーチとプールをお楽しみいただけたようで嬉しく思います。またのお越しをお待ちしております。敬具ゲストサービスマネージャー

10/10 Fremragende

Jared

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved how close everything was around the property. Multiple pools easy and in walking distance. The beach was right next to the hotel. Plenty of beach for everyone. Never felt crowded!
Overnattede 5 nætter i maj 2024
Svar fra General Manager den 28. maj 2024
Aloha Jared, It was a pleasure to welcome you to Hilton Hawaiian Village during your recent visit. We're so pleased to hear that our superb location, refreshing pools, and beautiful pools positively impacted your stay with us. Thank you for your five-star rating, and we cannot wait to see you again in the future!Sincerely,Guest Services Manager

8/10 Udmærket

Jesse

Synes godt om: Rengøring, service og personale
Overnattede 7 nætter i maj 2024

8/10 Udmærket

Zarek

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Didn’t like how busy everything was. Everything cost and it was expensive. Parking is a huge rip off.
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 28. maj 2024
Aloha Zarek,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Your opinion matters, and we appreciate your honesty. Given the opportunity, we would like to provide you with the welcoming environment you deserve. We hope you consider staying with us again.Sincerely,Guest Services Manager

10/10 Fremragende

Mai Lea

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay!
Overnattede 7 nætter i maj 2024
Svar fra General Manager den 28. maj 2024
Aloha Mai,Thank you for taking the time to leave a review. This helps us ensure every guest experience is a great one! It brightens our day to know that you enjoyed your stay. Should your travels bring you back to the area, we hope you choose us for your stay again.Sincerely,Guest Services Manager

10/10 Fremragende

Daniel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024

10/10 Fremragende

Evelyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i maj 2024

10/10 Fremragende

Leonardo

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was just as wonderful. I did miss not having a microwave
Overnattede 7 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Leonardo,We appreciate receiving feedback on your Hilton Hawaiian Village stay. It's fantastic that our team elevated your overall experience with their dedicated and personable service! Your suggestions are greatly appreciated and we will pass them on to the appropriate team for consideration. Thank you for sharing your thoughts. We eagerly anticipate your next visit to Waikiki and getting to provide another perfect stay!Sincerely,Guest Services Manager

10/10 Fremragende

Yuichi

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Uberのピックアップエリアがあって、便利だった
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 28. maj 2024
アロハ、ユウイチさんヒルトン・ハワイアン・ビレッジをお選びいただきありがとうございます。ピックアップエリアを気に入っていただけて嬉しく思います。またのお越しをお待ちしております。敬具ゲストサービスマネージャー

8/10 Udmærket

Hilmar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 28. maj 2024
Aloha Hilmar,Thank you for your review! It was such a pleasure having you as our guest recently, and we are delighted you had an enjoyable visit. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Guest Services Manager

10/10 Fremragende

Ji

Rejste med partner
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
The resort is good in overall. But the room really need some renovation work. The service is no good, we barely felt being served properly. Very good view easy shopping.
Overnattede 5 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Ji,We're grateful to have hosted you at Hilton Hawaiian Village. Situated on world-famous Waikiki Beach, we're delighted you loved our iconic views of the ocean and Diamond Head Crater. Our team takes pride in delivering warm hospitality, so we're disappointed to read your comments. Rest assured, we'll refocus on providing the attentive service our guests expect. Thank you for the review and feedback, and please join us again. Sincerely,Guest Services Manager

8/10 Udmærket

cory

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Zz
Overnattede 8 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Cory,Thank you for sharing! We hope you had a relaxing experience at Hilton Hawaiian Village, and we look forward to welcoming you back for another comfortable stay.Sincerely,Guest Services Manager

10/10 Fremragende

BETTY, DISPUTANTA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great . Expectations were met with all needs
Overnattede 8 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Betty,We're delighted you enjoyed your stay at Hilton Hawaiian Village! Please come see us again soon when you plan your next island getaway.Sincerely,Guest Services Manager

10/10 Fremragende

Kimbaly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Elizabeth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful!
Overnattede 6 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Elizabeth,It was a pleasure to welcome you to our little slice of paradise, and we are delighted you were impressed with your stay. Your lovely five-star review is truly appreciated and will be shared with the team. We look forward to welcoming you back to Hilton Hawaiian Village for another memorable visit.Sincerely,Guest Services Manager

10/10 Fremragende

Tino

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing resort for all ages. We will be returning!
Overnattede 6 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Tino,Thank you for your short yet wonderful five-star review! We are thrilled we exceeded your expectations and look forward to welcoming you back to Hilton Hawaiian Village.Sincerely,Guest Services Manager

10/10 Fremragende

Tien, east lyme

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Over all everything is good. Except when we checked in, There was no parking in the front, as we unloaded, we were treated terrible. Some of the valet folks need to be nice and more helpful since we are the hotel guests.
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Tien,Thank you for your feedback. We're glad to hear that your stay was good overall. However, we're sorry to learn about your experience with our valet service during check-in. Our guests should always feel welcomed and supported, and we regret that this was not your experience. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope to provide a better experience during your next visit. Thank you for staying with us.Sincerely,Guest Services Manager

10/10 Fremragende

Huber garcia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente
Overnattede 6 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Huber,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Hilton Hawaiian Village soon for another great stay.Sincerely,Guest Services Manager

6/10 Okay

Jennifer

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Hotel staff are nice, however hotel is a little rundown and they nickel and dime you with ridiculous prices. Beautiful beach but they charge $45 for umbrella and $28 per lounge chair, plus parking $69 p/day.
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Jennifer,Thank you for your feedback. We're glad you found our staff nice and enjoyed the beautiful beach. Yes, the beach umbrellas and chairs are sold by a third party company providing beach services to the public. All beaches in Hawaii are public beaches because access to the ocean and beaches must be given to all people and citizens of the state of Hawaii. Your comments are valuable to us, and we will consider them as we work to improve our guest experience. We hope to have the opportunity to provide you with a better stay in the future.

6/10 Okay

Alisa Nadine

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Water did not go down drain in bathtub. We informed the front desk but the issue was not resolved.
Overnattede 6 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Alisa,While we thank you for being our guest and sharing your feedback, we are sorry you had concerns with the bathroom. Please know we are normally known for our top-notch accommodations and professional service, so we apologize that this wasn't your experience. Your comments will be shared with the team to ensure we always adhere to our high standards. We hope to have another opportunity to welcome you back and impress you with our improvements.Sincerely,Guest Services Manager

10/10 Fremragende

Robert

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hilton went over and beyond to make sure me and my family enjoyed our first trip to Hawaii. We had zero bad experiences here. Would definitely take my family here again. Kids were 12 and 9 and they loved it here. Dont hesitant to book here if you're family traveling
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Robert,Thank you for choosing Hilton Hawaiian Village. Our team is delighted you had a fabulous stay with us and we appreciate your recommendation! We take pride in providing an excellent experience, and we are grateful you took the time to leave us a review. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable time.Sincerely, Guest Services Manager

8/10 Udmærket

Neifre, Cutler Bay

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel is good, the rooms are old, they need to be renovated, the water in the pool was really cold we ask for a heated pool they sent us around checking another tower but they didn’t have any heating pools, the beach in the back is open we saw people from outside getting in our pool no one was checking at the entrance.
Overnattede 7 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Neifre,Thank you for choosing Hilton Hawaiian Village. We're glad you found our resort pleasant, but we regret the issues you faced with the pool and room condition. Your comments about the pool temperature and security are noted, and we'll address these to improve our services. We hope to provide a more comfortable and secure stay in the future.Sincerely,Guest Services Manager

8/10 Udmærket

Ann Marquel Lavendar

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
We liked the proximity to the beach. The rooms felt dated, there were problems with the ac daily but they did send someone quickly each time to reset it. We didn’t like that we couldn’t log into our streaming services on the television and were stuck watching regular tv. That felt antiquated and unnecessary and was a major detraction from returning to the resort in the future. They didn’t even have hbo access or even pay per view movies. They gave us a dvd rental card, which meant walking around the resort until you hopefully found one of their dvd kiosks and then there was nothing in it you would want to watch. Pretty much everything closes by 9 pm unless you want to go to a bar, which we don’t, so having something decent for television while we wind down would be preferable. The food was not great. The restaurants we were went to on premises were 2-3 star at best. There is an excellent ice cream shop. Room service has a really good burger. The Italian restaurant on premises is just weird, like the chicken parm I ordered wasn’t served with pasta, but potatoes. It was odd. We did find a good pho place about 1/2 mile away. Overall we still enjoyed our stay but unlikely to stay at the same resort again, especially with the ridiculous amount they tacked on for “resort fees” which were $35 per person per night and there was nothing in the amenities that was worth an extra $70 a day. I expected higher quality. We fell in love with Hawai’i but not the Hilton.
Overnattede 7 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Ann,Thank you for taking a moment to share your honest thoughts. It was a pleasure having you as our guest, and we appreciate your kind praise for our idyllic location and proximity to the beach. However, we regret that you were not fully satisfied with your experience. Your feedback about our accommodations and amenities will be shared internally to ensure any opportunity for improvement is seized. Please know that in addition to the DVD rentals, our Resort Charge includes internet access, cultural activities, morning exercise classes, and discounts for activities/spa services, among other things. The full list is available on our website. Take care, and we wish you safe travels.Sincerely,Guest Services Manager

10/10 Fremragende

Yiwei

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
gd
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Yiwei,Thank you for your feedback! We're glad you had a five-star stay at Hilton Hawaiian Village, and we look forward to welcoming you back again.Sincerely,Guest Services Manager

6/10 Okay

juan carlos

Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Valet parking and self parking to expensive
Overnattede 7 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Juan,We thank you for sharing your comments with us. We're sorry to hear about your experience with us, and we keep guest feedback like yours in mind when we periodically review our prices to ensure we're offering a fair value. We hope you will consider staying with us again.Sincerely,Guest Services Manager

10/10 Fremragende

Dulce

Overnattede 8 nætter i april 2024

10/10 Fremragende

Jamilla

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked everything. I will definitely be staying again every year.
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Jamilla,We're delighted you enjoyed your stay at Hilton Hawaiian Village, and we look forward to your next visit.Sincerely,Guest Services Manager

10/10 Fremragende

Lovette

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very leisure and easy to get to. The staff was great.
Overnattede 6 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha Lovette,We're thrilled you found our location convenient and easily accessible. Our team is dedicated to providing exceptional service to all our guests, and we're delighted that our efforts were appreciated. We can't wait to welcome you back to Hilton Hawaiian Village for another enjoyable stay!Sincerely,Guest Services Manager

6/10 Okay

john

Rejste med familie
I’ve been coming to Hawaii for years. Always stayed at Hawaiian Hilton village. I’ve just seen the quality of care for the buildings and rooms drop. Hallways and rooms were not vacuumed. Food in the village was the poorest quality I have ever experienced from a resort. The village lost power for hours and my wife and I were stuck in our rooms on the 27th floor. Once elevators started we had to eat in town because village stores and restaurants had no power. It rained all week and the grounds where flooded many stores and shops closed for flooding. There was no entertainment at night. Village bars all shut down. Had to go outside of village for entertainment and Hawaii has become very unsafe. Police sirens all day and night.
Overnattede 5 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Aloha John,Thank you for being a loyal guest and for your review. We are disappointed your experience this time was not as expected. Please accept our sincere apologies for any concerns with our property. We will share your comments with our team and correct the issues you described. Again, thank you for your continued loyalty, and we hope you will allow us another opportunity to deliver the type of experience you expected and deserve. Sincerely,Guest Services Manager