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Anmeldelser af Villare Hitchin Town Centre

3 out of 5
Villare Hitchin Town Centre
9 Sun Street, Hitchin, England

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 67 af i alt 251 anmeldelser" "
Bedømmelse på 8 − Udmærket. 87 af i alt 251 anmeldelser" "
Bedømmelse på 6 − Okay. 50 af i alt 251 anmeldelser" "
Bedømmelse på 4 − Dårligt. 25 af i alt 251 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 251 anmeldelser" "

7,8/10

Rengøring

7,0/10

Service og personale

7,4/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

6,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Very pleased with everything except the aircon remote didn't work, which due to the hot weather made the roomn uncomfortable to sleep in. Everything else excellent.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

ALISTAIR

Overnattede 4 nætter i december 2022

2/10 Forfærdeligt

Noreen

Overnattede 3 nætter i december 2022

2/10 Forfærdeligt

Simon

Overnattede 1 nat i december 2022

2/10 Forfærdeligt

John

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2022

2/10 Forfærdeligt

derek

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
i didn't like it because i didn't get to stay there i cdn't check in as the hotel was closed pathetic we had to book in at another hotel which cost £140 which i expect you to reimburse as there was a breach of contract
Overnattede 1 nat i december 2022

4/10 Dårligt

I

Synes godt om: Service og personale
Hotel was ok , service check in was all good , parking was a bonus , The hotel location is great , in the centre of town. Breakfast was good. The thing that let the hotel down was on one of the coldest days of the year the heating in the room didn't work so we were freezing cold.
Overnattede 1 nat i december 2022

4/10 Dårligt

HOWARD

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best go elsewhere
It is just not clean and room was cold
Overnattede 1 nat i december 2022

6/10 Okay

Chris

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i december 2022

10/10 Fremragende

Alana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was really happy with the hole hotel absolutely gorgeous will be booking again really soon for the weekend , Thank u to the staff x

4/10 Dårligt

Tracy

Overnattede 1 nat i november 2022

4/10 Dårligt

Jen

Overnattede 1 nat i november 2022

4/10 Dårligt

Warwick

Rejste med familie
Synes godt om: Værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Plumbing system in room 12 did not finction this very disconcerting
Overnattede 1 nat i oktober 2022

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Hotel
Location of the hotel was perfect as just outside from the Town Square. Check in was nice and informative. The room was spacious, very clean well presented. No issues throughout the stay. We had breakfast included, and the food was good, it was shame that there was not a big variety in options. A few guests did complain of noise from across the road on the Saturday night but we did not hear this.
Overnattede 2 nætter i oktober 2022

6/10 Okay

Mary

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Warm and friendly welcome. The décor is like a stately home which I liked and is a nice change from the usual. The place seems in need of repairs though and in the first room I had, the toilet didn't flush. I was changed to another room and on the second night I came back to find there had been a leak from above onto the bedside table and lamp and all down the wall. Also the curtain ties needed replacing, the lever on the tap was missing as was the sink plug and the glass of the toothbrush holder. The breakfast was nice although there was no decaf and the sausage was basic. It is very well located right next to the historic main square although it was rather loud on the Saturday evening because of the music from a bar on that road. Overall it was fine for the price, good service and breakfast.
Overnattede 2 nætter i september 2022

10/10 Fremragende

Roderick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2022

8/10 Udmærket

Andrew

Overnattede 1 nat i august 2022

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Really disappointing
Overall was pretty disappointed considering it cost us over £120 for one night. The check-in process was non-existent, the restaurant was closed so we were left waiting outside on the street until someone could come and let us in (not sure why it was closed, we arrived at 6pm on a Friday evening). The room was really tired with lots of things not working (batteries in remote control, curtain pulls etc.) - it feels like it hasn't been updated in about 30 years. There was a weird smell (slightly sewagey) in the bathroom, and the room was REALLY noisy - there is a bar right across the road that plays really loud music until 2am, and the door to the corridor has absolutely no soundproofing, so you can hear everything that goes on. Finally, and most importantly, the mattress was really uncomfortable - they've clearly tried to extend its life by adding a mattress topper/futon, but it's really uncomfortable to sleep on.
Overnattede 1 nat i august 2022

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2022

6/10 Okay

Brian

Synes godt om: Rengøring
Few days away
Nice room but unpractical entrance town suite low door and step in . Breakfast paid for but never taken as was too early
Overnattede 3 nætter i juli 2022

10/10 Fremragende

Paresh

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2022

8/10 Udmærket

Neil

Synes godt om: Rengøring, service og personale
Sleeping in an old shop?
Room 5 seems to have been a shop previously owing to lots of window, thankfully now frosted. Breakfast was good, coffee especially good. Parking was a real bonus.
Overnattede 1 nat i juli 2022

6/10 Okay

Julia

Overnattede 5 nætter i juni 2022

10/10 Fremragende

Daniel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
nice staff and good room for what we paid
Overnattede 1 nat i juli 2022

4/10 Dårligt

clair

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lots of small problems added up a great location
This was a very dated hotel, there was a lot of small things that added up. The check in process was to be handed a card and some vague directions, we then had to go back as "there is a knack" to opening the door she then demonstrated, ripped and old furniture out side the door. A shower that the door bangs on the sink when you open it. No hair dryer. We woke in the morning- early becouse the broken blind let in all the light with no idea what time breakfast was, this isnt on the web site, no welcome pack in the room and as stated it was more of been handed a card as check in. So becouse there was only 2 small sachets of milk in the room for tea making and 1 glass we went out to a coffee shop to get a drink, we then couldnt get back in the building becouse the swipe to the out side door didnt work, after 10 minutes of trying it and knocking we went back out for another coffee untill there was life in the place. On our return it appeared breakfast was running so we went in to the restaurant and were told there was no option for a cooked breakfast it was just if you wanted one, so we had one but it was a poor and limited breakfast, 1 sausage 1 egg dont like beans so they were left, no tomatoes ect no choice of fruit juice just orange, tea was stewed in a comunal pot no choice of other teas. There were some good points the bed was comfortable and the location was great but for the cost £175 per night would not return
Overnattede 1 nat i juli 2022

6/10 Okay

andy

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Different
A very old building which makes it interesting but challenging and somewhat dates. Lovely breakfast!
Overnattede 1 nat i juni 2022

6/10 Okay

piers

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Disappointed
Room not very clean, not vacuumed at all, see photos. Spa bath didn’t work. Strange kitchen in room, tatty old furnishings. No wardrobes or even a hanger? Two old sofas outside in the carpark. Breakfast was average choice of fry up or bacon sandwich, is what i was offered, tea ,coffee , orange juice, butter and condiments on a table to help yourself, no glass for juice. All in all not worth 83 pounds
Overnattede 1 nat i juni 2022

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 11 nætter i april 2022

10/10 Fremragende

Mel

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We booked the honeymoon suite to celebrate our 10 year Anniversary and our stay was perfect. Traditional setting big TV lovely en-suite. The room was perfect the breakfast was lovely too!
Overnattede 1 nat i april 2022

10/10 Fremragende

Richard

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel rooms are great. Beds are extremely comfortable and air conditioning in the room is handy. Location in the centre of town is excellent as well 👍.
Overnattede 1 nat i april 2022

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
On arrival to the room there was mechanical equipment left on the floor and a dirty mug left in the sink. Overall cleanliness was not of a high standard
Overnattede 1 nat i april 2022

10/10 Fremragende

Mark

Overnattede 1 nat i april 2022

8/10 Udmærket

Lennart Stalberg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2022

10/10 Fremragende

Tracy

Overnattede 1 nat i marts 2022

6/10 Okay

ELAINE

Synes ikke om: Service og personale
Hitchin break
The checkin needs changing we stood outside the property in the rain for more than 5mins untill someone answered the door checkin was slow and arduous the room was clean but very dated the breakfast was good the hotel is in a good location and Hitchin is a nice town.
Overnattede 1 nat i marts 2022

6/10 Okay

Robert

Overnattede 1 nat i marts 2022

10/10 Fremragende

Kevin

Overnattede 2 nætter i februar 2022

8/10 Udmærket

Claire

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The room was lovely and large with a kitchenette, and microwave, but no crockery or cutlery! The toilet cistern was boxed into the wall, but it was not complete so it was very untidy. No shower curtain, was afraid of flooding the bathroom
Overnattede 1 nat i december 2021

2/10 Forfærdeligt

mark

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I booked this hotel last minute as I was let down by another hotel. On arrival, the receptionist was friendly. I literally put my belongings in the room and went straight out for dinner.When I returned just after 11pm, I went to my room but was unable to gain access. I went to the front of the hotel to try to gain access, I called the phone number approx 20 times to no avail. I banged on the door but no-one came. I eventually had to sleep on my Son's sofa as I had no car key with me either. I returned in the morning to be told that he had been sat in the room but didnt hear me and his phone was on the shelf so he didnt hear it!!! I said that I hoped he wasnt expecting me to pay to which he responded he was expecting payment. When I told him I was not happy he said as long as I didnt have breakfast I could get a refund. It has taken me nearly 3 weeks to get a refund. I have since read the reviews , I think this hotel should be removed from the website, appalling!!!
Overnattede 1 nat i november 2021
Svar fra Daniele Amici den 17. dec. 2021
Hi Mark, Thank you very much for taking the time and review your experience with us. I came to know about your situation only today and as soon as I did you we sorted out your issue. As you booked and paid Expedia, we were not in a position to resolve the matter with you directly. I feel that is not a great fair play your end to post such a negative review as soon as you had accomplished your objective. I understand our room key system can be temperamental at times and I am sorry to hear that you did not manage to get it working the majority of our other guests have no problem with it. Nevertheless, I hope you will give us another chance to provide you with the wonderful stay you deserve. Best, Daniele Amici Revenue Manager

6/10 Okay

lyn

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Bella Vita
The room was clean. The bathroom widow didn’t shut properly so was freezing. The wardrobe was set in the wall, it was too high for us to hang any of our clothes. The air conditioning didn’t work properly. Beds were comfy. Breakfast was average. It wasn’t worth the money I paid which was £121.21 for a twin room.
Wardrobe in wall. About 3 foot off the ground
Bathroom window
Gap in bathroom window
Overnattede 1 nat i december 2021

8/10 Udmærket

Jan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Lovely hotel, slightly better service needed
Lovely room, very old fashioned with four poster bed but we loved this and it was comfortable and really quirky. Bathroom was a bit cold and the hot water didn’t last long enough to fill the large bath! Breakfast was only offered between 8 and 9 which wasn’t convenient so even though this was part of the room price we didn’t have breakfast. On the day of check out, someone came to the door twice from 9:30 am when I was working in the room and I told them on both occasions that I would be out at the check out time of 11 am. Other than that very quirky hotel and convenient for Hitchin town centre.
Overnattede 2 nætter i november 2021

6/10 Okay

Rebecca

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 14 nætter i oktober 2021

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring
Pleasant
It was easy to find and the minimal contact we had with people who worked in the hotel was pleasant, however the keycard to get into our room was faulty and we couldn’t get hold of anyone to change it. Breakfast was ok, basic with no choices offered, however for the price was good.
Overnattede 1 nat i november 2021

6/10 Okay

Gareth

Forretningsrejsende
Synes ikke om: Service og personale, værelsets komfort
Poor service on arrival, room charming but door entry system unreliable. Breakfast Ok but little choice. Ok for a one night stay and ideally located in the centre of town. Would probably stay somewhere else next time
Overnattede 1 nat i oktober 2021

10/10 Fremragende

Cyra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Just an overnight stay, very happy with the accommodation, lovely English breakfast and would happily book again if coming back this way
Overnattede 1 nat i oktober 2021

4/10 Dårligt

Joe

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2021

8/10 Udmærket

Keith

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The restaurant food was spectacular
Overnattede 4 nætter i oktober 2021

6/10 Okay

Graham

Forretningsrejsende
Hotel in Hitchin
Traditional hotel with some character. Decent parking if a little tight getting through ginnel. Wi-fi good. The one woman breakfast server / cook turned up late on day one so too late for breakfast before work. Good location for town centre and next door to Witherspoons so amenities close by. For work / short stay the accommodation is fine.
Overnattede 2 nætter i oktober 2021

10/10 Fremragende

Marc

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2021