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Anmeldelser af Candlewood Suites Hattiesburg, an IHG Hotel

2.5 out of 5
Candlewood Suites Hattiesburg, an IHG Hotel
9 Gateway Dr, Hattiesburg, MS

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 157 af i alt 415 anmeldelser" "
Bedømmelse på 8 − Udmærket. 111 af i alt 415 anmeldelser" "
Bedømmelse på 6 − Okay. 57 af i alt 415 anmeldelser" "
Bedømmelse på 4 − Dårligt. 46 af i alt 415 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 44 af i alt 415 anmeldelser" "

7,8/10

Rengøring

8,0/10

Service og personale

7,4/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

LeAnn

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i februar 2024

4/10 Dårligt

jaycob

Rejste med familie
Not the cleanest room, bad smell though out the entire hotel. People outside smoking dope. Would not stay here again.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Chad

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

10/10 Fremragende

Kirtland

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

10/10 Fremragende

Shakija

Overnattede 1 nat i december 2023

10/10 Fremragende

Jamie

Overnattede 1 nat i december 2023

10/10 Fremragende

Rebecca

Overnattede 3 nætter i november 2023

2/10 Forfærdeligt

Thomas

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
I think the property needs a remodeling
Overnattede 1 nat i november 2023

10/10 Fremragende

Patrick

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Raegan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i september 2023

10/10 Fremragende

Ebony

Rejste med familie, Rejste med partner, Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful staff and facilities.
Overnattede 1 nat i oktober 2023

4/10 Dårligt

John

Synes godt om: Service og personale
Very average hotel, older, fairly clean. But add it all up and it was waaaay overpriced, and the fee for a dog is also way too much
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Brenda

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
The hotel looks decent but was a definitely disappointment because the service level and options to customer was very poor. My room type was not available upon arrival. No apology for the convenience. No pool no ice machine no breakfast. Not a good hotel to stay for resources but love the room very cozy❤👍
Overnattede 1 nat i august 2023

6/10 Okay

Misty

Rejste med familie
Synes ikke om: Rengøring
The lobby was sketchy, the room was half way clean looking, no toilet paper, toilet was stained, floor was dirty, coffee pot was broke, and morning staff person was not happy to be at her job or to see us come to the desk. So all in all I’d rate this stay a 5 out of 10.
Overnattede 1 nat i juli 2023

2/10 Forfærdeligt

Chadden

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
There was no bottled water to purchase for drinking. The shower water pressure was terrible and the were hundreds of cigarette buds in the front entrance.
Overnattede 1 nat i juli 2023

2/10 Forfærdeligt

Che, Deland

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is an extended stay hotel. Meaning people live there and rent daily weekly or monthly. Not what we were expecting. As soon as we pulled in there was a lot of hanging out in the parking lot and things were not typical for a vacation stay. Would not recommend this place.
Overnattede 1 nat i juli 2023

10/10 Fremragende

KATHY

Overnattede 1 nat i juni 2023

8/10 Udmærket

Ashley

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Receptionist was super sweet and helpful
Overnattede 1 nat i maj 2023

4/10 Dårligt

Ahyris

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
DISTURBED
I WAS WOKEN UP AT 9:10 BY THREE PEOPLE BANGING ON MY DOOR THE POLICE. WHY WOULD HOUSEKEEPING COME NOT ONCE BUT 2X AND TRY TO OPEN MY DOOR AND BANG LIKE THE BUILDING IS ON FIRE. THEN WHEN I OPENED THE DOOR (confused and disoriented) ,THEY ARE LAUGHING LIKE ITS FUN. AS A WOMAN TRAVELING ALONE … THAT HAS TO BE ONE OF THE WORST EXPERIENCES I HAVE EVER HAD WITHA HOTEL !
Overnattede 1 nat i april 2023

10/10 Fremragende

Angie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location
Overnattede 1 nat i marts 2023

10/10 Fremragende

Ryan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2023

2/10 Forfærdeligt

David

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
It was disgustingly dirty and stinky. My son was on a medical trip and we had to stay or we would have left. I paid $200 for a room and it was so filthy
Overnattede 1 nat i marts 2023

2/10 Forfærdeligt

Betty Susie

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bad hotel
This was by far the worsts place I’ve ever stayed. Upon checking in, the bathroom had trash in the trash can, there were clumps of dirt or grout on the floor, the towels were sitting on top of the toilet, there was some type of metal plate sitting on the floor, the bed was moved/turned sideways. To top it off someone tried to break into my truck.
Overnattede 1 nat i marts 2023

4/10 Dårligt

Jennifer

Rejste med familie
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Desperate need of a deep clean
The stay at Candlewood served a purpose of us finding a bed to sleep on while passing thru Hattiesburg. Majority of hotels were sold out. While waiting in the line for check-in, 3 different customers came back who had just checked in and needed new rooms because the rooms they had just been given at check-in had not been cleaned from previous use. Another customer had no bed linens on his bed and no toilet paper. In fairness, the hotel was booked and understand that there are employee shortages, but systems didn’t seem in place to help the team members working have a good handle on where to place incoming people. The staff was friendly, but clearly overwhelmed. My expectations were low once i got our room. The pullout bed was broken and had a slope, the leg of the chair at the ktichenette table was broken (picture below), there screws were rusty in the bathroom door (picture), there was black dust and some mold on the air conditioning unit in the room, there was hair in the bathrooms corners by the toilet (picture), dust bunnies on the carpet when we moved the coffee table to pull out the bed, bathroom vanity cupboards broken in the corner (picture). Overall and bottom line - the place is in need of a very thorough deep clean and a full punch list of things that could use an update.
Rusty screws on door hinge
Hair on the floor in the bathroom when we checked in
Broken vanity in bathroom
Broken leg on chair
Overnattede 1 nat i marts 2023

10/10 Fremragende

Karen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just an overnight stay. Quick & easy checkin. Clean, spacious room. Comfortable bed. Would stay again.
Overnattede 1 nat i februar 2023

8/10 Udmærket

CAROL

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2023

2/10 Forfærdeligt

Paul

Overnattede 1 nat i januar 2023

8/10 Udmærket

Rebecca

Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i januar 2023

10/10 Fremragende

Shelley

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the quietness and atmosphere. Attendant was pleasant. However, I don't care for dogs/cats. I wish the owners with animals had a special section of the hotel to stay in so that people that don't care to be around wouldn't have to be confronted with them.

2/10 Forfærdeligt

Michael

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Gross - hard to think of worse hotel visit
Just gross. Mold in the carpet. Eyes burning and I was congested in the morning. Smell of sewage in hallway by room, maintenance room door wide open. This place most likely was flooded from a plumbing leak related to septic lines. Room was gross, broken stuff everywhere. Didn't feel comfortable bringing my children there. Will never even stop in this town again - even the roads were messed up getting to the parking lot.
Overnattede 1 nat i december 2022

2/10 Forfærdeligt

Alexander

Synes ikke om: Rengøring, service og personale
Overnattede 1 nat i december 2022

6/10 Okay

Eva

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2022

4/10 Dårligt

Mark

Rejste med partner, Rejste med kæledyr
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I reserved a king bed, but got 2 double beds. Information said pet was $25, but was charged $75. It took the check in person 8 tries to put in our zip code. He was incompetent. Longest check in we have ever had anywhere. Mold in bathroom.
Overnattede 1 nat i oktober 2022
Svar fra General Manager den 20. okt. 2022
Thank you for your feedback.

10/10 Fremragende

Christian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2022
Svar fra General Manager den 19. okt. 2022
Thank you for feedback

2/10 Forfærdeligt

David

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was dirty and smelled badly. There was only a half a roll of bathroom paper, it took two trips to the front desk to get another roll. The entire place was nasty.
Overnattede 2 nætter i oktober 2022
Svar fra General Manager den 19. okt. 2022
Thank you for feedback

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale
Horrible Service
When we showed up to this hotel to check in, the staff was extremely rude and gave me a key to a room that already had people staying in it. When I told them they gave me an occupied room, they were extremely rude and told me there was a chance I’d have no where to stay that night, even though I’d had the room booked for a while. They gave me another room key, and this time this key didn’t even open the room for, so I had to go back to the lobby again. A desk worker named Taylor yelled at the whole lobby complaining that she’d already been at work for 9 hours and didn’t have time to deal with this, and a young girl was left by herself to deal with all of these issues, because there were other families waiting for their rooms as well. This is the worst customer service I’ve ever seen, there was no discount given, no apologies said, and on top of this, the bathroom was disgusting for the price we had to pay. ($300, because there was a SMU game that weekend and I think that’s why the prices were up). Don’t stay here.
Overnattede 1 nat i oktober 2022
Svar fra General Manager den 19. okt. 2022
Thank you for feedback

4/10 Dårligt

Lynette

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring
The area was convenient to USM but unfortunately after checking in I was mot informed that my room was a handicapped room. Then the toilet was not clean and there was 2 roaches in the bathroom. Overall the bathroom can be updated.
Overnattede 1 nat i oktober 2022
Svar fra General Manager den 19. okt. 2022
Thank you for feedback

10/10 Fremragende

Shonda

Overnattede 1 nat i oktober 2022
Svar fra General Manager den 19. okt. 2022
Thank you for feedback

10/10 Fremragende

Marty, Coppell

Overnattede 1 nat i oktober 2022

2/10 Forfærdeligt

Randall

Overnattede 1 nat i september 2022
Svar fra General Manager den 19. okt. 2022
Thank you for feedback

8/10 Udmærket

Steven

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was good, I have no complaints.
Overnattede 2 nætter i september 2022
Svar fra General Manager den 19. okt. 2022
Thank you for feedback

4/10 Dårligt

George

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disrepair and dirty
The hotel is in disrepair and is not being maintained properly, I had to clean my room prior to occupying and had concerns as to security due to exterior doors not closing/locking properly etc. I donot recommend this location.
Overnattede 1 nat i august 2022
Svar fra General Manager den 19. okt. 2022
Thank you for feedback

8/10 Udmærket

Mitchell

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean=like Didnt look like the picture of the room i booked=dislike
Overnattede 2 nætter i august 2022
Svar fra General Manager den 19. okt. 2022
Thank you for feedback

2/10 Forfærdeligt

April, Forney

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Thought the hotel would be nice because it is a Hilton affiliate. The room was extremely dirty. The carpet was so dirty and sticky out shoes and socks stuck to the floor. Unit also smell of cigarettes. Would not stay at this location again. Very disappointed.
Overnattede 1 nat i august 2022
Svar fra General Manager den 23. aug. 2022
thank your feedback

4/10 Dårligt

JERRY

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Carpeting was bad. Original assigned room was occupied already.
Overnattede 8 nætter i juli 2022
Svar fra General Manager den 23. aug. 2022
thank your feedback

10/10 Fremragende

Melissa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2022
Svar fra General Manager den 23. aug. 2022
thank your feedback

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Absolutely amazing! King bed was very comfortable after long day of traveling! Would def stay here again & again! Staff was friendly & very accommodating! Location was perfect to restaurants & shopping.
Overnattede 1 nat i juli 2022
Svar fra General Manager den 23. aug. 2022
thank your feedback

6/10 Okay

Obadiah

Rejste med familie
Synes ikke om: Rengøring
Could be much better
It’s a beautiful Hotel, BUT the negligence of management's lack of accountability to hold staff accountable for cleanliness is a huge misstep for this property. My room had hair on the counters, sink, pillows, sheets, and bathroom floor. Urine stains on the bathroom floor. The room was not cleaned. No extra towels. What hotel doesn’t have extra towels? No one vacuums or sweeps. I never saw a cleaning crew with a vacuum. They just mop and it’s a bad job. The walls need to be wiped down with water and soap. The carpet throughout the property simply needs a deep clean. If they focused more on cleaning and not allowing the staff to get away with shortcuts in cleaning this property would get 5 starts.
Overnattede 2 nætter i juli 2022

10/10 Fremragende

Tamara

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2022
Svar fra General Manager den 19. jul. 2022
Thank you for your feedback

6/10 Okay

Daniel

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Did not realize when booking there would be an additional $75 fee for our dog.
Overnattede 1 nat i juli 2022
Svar fra General Manager den 19. jul. 2022
Thank you for your feedback