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Anmeldelser af Hotel Victoria

3 out of 5
Hotel Victoria
Av. Pont, Isla De Pascua, Hanga Roa, Easter Island

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 26 af i alt 118 anmeldelser" "
Bedømmelse på 8 − Udmærket. 48 af i alt 118 anmeldelser" "
Bedømmelse på 6 − Okay. 30 af i alt 118 anmeldelser" "
Bedømmelse på 4 − Dårligt. 9 af i alt 118 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 5 af i alt 118 anmeldelser" "

7,8/10

Rengøring

8,2/10

Service og personale

5,6/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Cara

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a family run property and we didn't feel like we were at a hotel. We felt like we were visiting family.
Overnattede 2 nætter i december 2023

6/10 Okay

yukari

Synes ikke om: Rengøring, service og personale
Overnattede 4 nætter i december 2023

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter
Wifi is not really present. Not that clean. TV does not work properly. Staff is nice and helpful. Breakfast was good.
Overnattede 2 nætter i marts 2020

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i august 2019
Svar fra hugo den 25. aug. 2019
Gracias por su calificacion.

6/10 Okay

John

Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel needs a good update - walls painted, showers fixed, etc. It was a very basic accommodation. The WiFi was free but so slow as to be non-exististant on some days.
Overnattede 5 nætter i april 2019

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Bad access to property, a path full of garbage, uneven terrain and with al little work could improve.
Overnattede 5 nætter i april 2019

6/10 Okay

Oriana, Longview, WA, USA

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The view from the grounds is great. You can see the water but there is no on sight service. You are on your own! Continental breakfast is OK but it is not open until 8:30 which is too late since most tours start at 9:00 am.
Overnattede 3 nætter i marts 2019
Svar fra hugo den 27. mar. 2019
gracias

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
personale simpatico, accogliente e disponibile, struttura confortevole e tranquilla
Overnattede 3 nætter i marts 2019
Svar fra hugo den 27. mar. 2019
gracias

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
Either stay someplace simpler like a hostel to save money or choose someplace nicer and spend a little more. This place is not user friendly or good value.
Overnattede 2 nætter i marts 2019
Svar fra hugo den 27. mar. 2019
gracias

6/10 Okay

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter
close to airport and main street and shops ,restaurants..needs updating..manager was quite helpful..very knowledgeable about history and best sights for visitors based on time on island
Overnattede 3 nætter i februar 2019
Svar fra hugo den 27. mar. 2019
gracias

6/10 Okay

Verificeret rejsende

Rejste med familie, Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
This is a tired hotel. Needs so much work. New bedspreads and shower curtains are easy fix. Staff very concerned about exchanging our towels. Hugo a very pleasant manager full of information. Basic breakfast of fruit, breads mmeat and cheese. Close to town, airport and car rentals. Nice view for enjoying cocktails in the evening, BYOB.
Overnattede 3 nætter i februar 2019
Svar fra hugo den 27. mar. 2019
gracias

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was quiet and serene......just what I needed. The staff were amazing. Thank you. I will stay again at the same location during my next visit.
Overnattede 6 nætter i februar 2019
Svar fra hugo den 27. mar. 2019
gracias

10/10 Fremragende

NayimBayat

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Sehr tolles Hotel mit sehr hilfsbereitem Manager, der seine Gäste persönlich vom Flughafen abholt und hinfährt und das sehr höfliche u d holfsbereite Personal. Die Lage des Hotels ist wunderschön und dennoch nahe am Zentrum sowie zur Küste. Der Erholungsgrad mit der wunderschönen Terasse und dem Garten ist unbeschreiblich schön. Dieses Hotel kann ich gewissenhaft jedem empfehlen und werde es bei meonen nächsten Besuchen au jeden Fall noch mal buchen. Herzlichen Dank.
Overnattede 4 nætter i december 2018
Svar fra Hugo den 20. jan. 2019
Thank you for your comment, we will continue working so that our guests enjoy their stay in Easter Island

8/10 Udmærket

Jean-Pierre

Synes godt om: Rengøring, service og personale, værelsets komfort
Calme et bien situé.Chambre spacieuse avec belle vue.Pelouse-Terrasse très agréable pour un moment de repos.Personnel efficace et agréable parlant français.Petit déjeuner peu varié et limité
Overnattede 7 nætter i november 2018
Svar fra Hugo den 17. dec. 2018
Merci pour votre commentaire, nous allons essayer de continuer à améliorer nos services

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice garden with sea view. Very nice staff. Close to the airport. Basic hotel but excellent value.
Overnattede 3 nætter i november 2018
Svar fra Hugo den 15. dec. 2018
Thank you for your comment, we are glad that you enjoyed your stay.

8/10 Udmærket

Jaswinder, Anaheim, CA

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
fairly good location a short walk from the main road in town; had room with sea view although this particular room did not allow to walk on patio similar to some others and so something to note; good breakfast with various choices including toast, cake, fruit.
Overnattede 4 nætter i oktober 2018
Svar fra hugo den 17. nov. 2018
Thanks for your comment, we are always attentive to meet the needs of the guests.

6/10 Okay

Jj, Uk

Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
Transfers good. Location good. Breakfast ok. Clean sheets but bed cover and towels need replacing.
Overnattede 3 nætter i oktober 2018
Svar fra Hugo den 2. nov. 2018
Thanks for your comment. There were days with rain, a lot of humidity. The towels and sheets are slow to dry.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Vista hermosa
Buen desayuno. Bonita vista. Traslado desde y hacia aeropuerto incluido
Overnattede 4 nætter i september 2018
Svar fra hugo den 24. sep. 2018
Gracias por su comentario. Siempre estaremos atento para atenderlo bien. Buen viaje

10/10 Fremragende

Steve, San Jose, CA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Location was perfect and had an excellent ocean view from the front yard.
Overnattede 2 nætter i august 2018
Svar fra Hugo den 19. aug. 2018
Gracias por su comentario, Que tengan un buen viaje,

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
スタッフがフレンドリーで立地が良いホテル
繁華街の中ではありませんが、立地が良く、ホテルから繁華街を歩いて一周すると30分くらいです。繁華街と逆方向にはイースター島唯一のガソリンスタンドがあり、その横にあるミニショップで両替ができて便利です。ホテルからガソリンスタンドまでは徒歩5分です。治安も良く夜の一人歩きも全く問題ありません。ホテルから繁華街の港まで15分程歩くと、夕焼けスポットです。港にレストランもいくつかあるので夕飯を食べながら夕日を見たり、港のベンチに座って眺めるのも良かったです。 ホテルの人は親切で、夜寒くて眠れなかったと言うと、毛布をセットしておいてくれました。清掃もきちんとされていました。 タオルは毎日は変えてくれません。 1日おきかなと思いましたが、2日変わっていない時があったので、サイクルはわかりません。 朝食は8:30〜10:00で食パン、ハム、チーズ、ケーキ、フルーツ、生搾りジュース、コーヒー、紅茶があります。日曜に9時からツアーを入れていたのですが、朝食を並べ始めたのが8:45くらい。大急ぎで食べました。日曜は基本的にどこも休みなので（レストランやカフェはやっています）朝ものんびりしていたのでしょうか…？ 空港の送迎は、事前にホテルにメールをしてお願いしました。ホテルを発つ日は夜23時の便だったのですが、最初清掃の人は11時にチェックアウトだからと部屋を使わせてもらえませんでしたが、ラウンジに座っていたら男性のスタッフさん（オーナー？）が声をかけてきて、夜ホテルを出るまで部屋を使ってていいよと言って、また部屋の鍵をくれました。 ホテルには看板が一切ないのと、道路に面しておらず、小道を少し登ったところにあるので、送迎でなく、個人でホテルに向かう方は入り口がなかなかわからないと思います。
Overnattede 6 nætter i juli 2018
Svar fra hugo den 14. aug. 2018
Gracias por su comentario, siempre estamos dispuesto a atender lo mejor a nuestros huespedes.

8/10 Udmærket

rene

Synes godt om: Rengøring, service og personale, værelsets komfort
personnel très accueillant et sympathique
hotel a cote aéroport et centre ville . proche commerces et restaurants
Overnattede 7 nætter i juni 2018
Svar fra hugo den 3. aug. 2018
Gracias por su comentario, seguiremos mejorando en beneficio de nuestros huespede.

6/10 Okay

みぃ

Synes godt om: Rengøring
空港に近いホテル
送迎を頼んでいませんでしたが、空港に迎えにきてくれました。部屋はオーシャンビューで、綺麗です。英語は通じず、スペイン語だけでした。ホテルにレストランはありませんが、近所にレストランがあります。
Overnattede 2 nætter i april 2018
Svar fra Hugo den 24. apr. 2018
空港への送迎はホテルの礼儀です。 無料 私たちがそのように低い資格を得るには、問題が何であるか分かりません。 ありがとう

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Ljiljana, Sunnyvale, California

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel is very well positioned
Hotel Victoria is closed to main street, shops, restaurantes and beaches. It was easy to go to all destinations from the hotel.
Overnattede 3 nætter i marts 2018

6/10 Okay

Roman, München

Synes godt om: Rengøring, service og personale
Einfaches Hotel mit schönem Blick
Einfaches Hotel mit schönem Blick, gut eingerichtete Zimmer mit Terrasse, einfaches aber gutes Frühstück
Overnattede 6 nætter i august 2016
Svar fra Hugo den 22. mar. 2018
Danke für deinen Kommentar. Wir werden mehr auf einige Mängel achten.

6/10 Okay

Well traveled

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Friendly, non English speaking staff in small hote
We were met at the airport and given leis. Very good It's half a block off the street up a very uneven gravel drive. No walkway. Staff was very friendly but did not speak English, except the driver. The beds were comfortable. The room was clean. There was a working refrigerator. Cold shower for first person. It was warm.for second person. Toilet seat broken. Rust stains on porcelain and grab bar. Screen door did not lock, but was needed for ventilation as no AC .Fortunately not a high crime area.. Safe did not lock/unlock on a consistent basis. It's 20 blocks from the main town sector. Daily breakfast was ham and cheese for sandwich, variety of breads, coffee, juice and melon.
Overnattede 3 nætter i februar 2018
Svar fra Hugo den 20. mar. 2018
Thank you for your comment

6/10 Okay

gabi, düsseldorf

Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Gute Lage
Das Hotel liegt super- nah zum Flughafen( fussläufig) sowie auch zur "Stadt", man kann sogar das Meer sehen. Am Hotel könnte mal was gemacht werden. An der Wand löst sich die Farbe wo mal feuchte Stellen waren und man weiß nich wo man seine Handtücher aufhängen soll- keinerlei Haken im Bad oder Zimmer . Sonst sehr sauber, jeden Tag neue Kopfkissen bezogen auch das Frühstück war gut.
Overnattede 5 nætter i december 2017
Svar fra Hugo den 3. jan. 2018
Estamos actualizando de a poco el hotel. Gracias

6/10 Okay

dd, florida

Okay hotel that needs a little work
Hotel is nice but not very updated. Rooms were very warm at beginning of summer season. Had a palmetto bug issue in the lodge rooms. Room furniture is very outdated. Owner is very nice but staff not very friendly. Breakfast is deli ham, cheese and bread. One type of juice and coffee available daily
Overnattede 4 nætter i december 2017
Svar fra Hugo Edmunds P den 23. dec. 2017
We will try to improve our services and a gradual renovation of the entire hotel. Thank you for your comment. It helps us improve day by day.

6/10 Okay

YAMA, JAPAN

Synes godt om: Service og personale
自然環境が良かった。
落ち着いた雰囲気で良かったが、従業員との交流があまりなかったのが残念。観光情報（案内）コーナーがあれば便利。
Overnattede 4 nætter i november 2017
Svar fra Hugo Edmunds P den 15. dec. 2017
私たちはゲストとのより多くの交流に気を配ります。 あなたのコメントをありがとう。

8/10 Udmærket

herve, nogent

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
bonne situation
l'hotel est très bien situé ,pres de la rue principale et de la mer mais un peu loin du centre et très calme pour cela les chambres sont confortables et le petit déjeuner copieus et bon
Overnattede 4 nætter i november 2017
Svar fra Hugo Edmunds P den 7. dec. 2017
Merci d'avoir apprécié votre séjour avec nous à Rapa Nui. Cordialement.,

8/10 Udmærket

Malcolm, Tallahasse, FL

Synes godt om: Rengøring, service og personale
Hanga Roa November 2017
The hotel manager picks you up from the airport but I did not know. It is only a 10 minute brisk walk on brick laden sidewalks between the hotel and the airport. The hotel up a inclined graveled/dirt driveway that it not obvious so if you plan to walk, make sure you print out a satellite map. There is no hotel sign on the roadway so unless you have been there before, you will not know where the hotel is located. The hotel manager can arrange tours and rentals for you. It is convenient and prices are very reasonable. The hotel is set atop a small hill so you can have a semi-decent view. The first night there was a motorcycle going back and forth on the road below as well as loud music from below but the subsequent two nights, it was quiet. The first night after coming back from the Kari Kari show, took a shower but no hot water, luckily the water was not freezing cold. The following two days, there was ample hot water. Self serve ham sandwich, pound cake, bagels, unpeeled fruit, fruit juice, omelette to order for breakfast. Location of hotel is off of the main drag but still well within walking distance of the main drag, rugby field, post office as well as Tahai. Hotel is very clean and the lobby/dining area is like a living room where guests can interact.
Overnattede 3 nætter i november 2017
Svar fra Hugo Edmunds P den 7. dec. 2017
Estimado Malcom: Gracias por su comentario, vemos que disfruto su viaje a Rapa Nui. Pedimos disculpa por no cumplir al 100% Trabajamos muy duro para atender lo mejor a nuestros huespedes.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Très bonne expérience. Tres bon hôtel. Personnel très agréable. Hôtel très bien situé.
Overnattede 5 nætter i november 2017
Svar fra Hugo Edmunds P den 7. dec. 2017
Merci pour votre commentaire et pour profiter de votre séjour avec nous. Cordialement.,

8/10 Udmærket

Alain, PARIS

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
décourte des moais
séjour agréable et personnel accueillant. hotel bien situé.
Overnattede 3 nætter i november 2017
Svar fra Hugo Edmunds P den 7. dec. 2017
Merci pour votre commentaire, nous allons essayer d'améliorer nos faiblesses pour enchanter les invités qui nous visitent, cordialement.,

8/10 Udmærket

Petr, St. Petersburg, Rus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cozy hotel to stay in the center of the town.
Good small hotel for a few days stay. Friendly staff and convenient location.
Overnattede 3 nætter i november 2017
Svar fra Hugo Edmunds P den 7. dec. 2017
Gracias por su comentario, nos alegra que ud disfruto su estancia con nosotros

8/10 Udmærket

Sabine, Berlin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hübsches, familiäres Hotel
Die Osterinsel ist faszinierend, die Natur, die riesigen Moais, das Meer. Es hat Spaß gemacht, die Insel zu erkunden.
Overnattede 4 nætter i oktober 2017
Svar fra Administrador den 5. nov. 2017
Muchas gracias, hotel Victoria agradece su comentario. Seguiremos superando nuestra atencion y servicios.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Gut gelegenes Hotel mit einfachen aber guten Zimme
4 tägiger Aufenthalt auf der Insel ,viel mit dem Allrad oder zu Fuß unterwegs.
Overnattede 4 nætter i september 2017
Svar fra Administrador den 5. nov. 2017
Muchas gracias por su comentario. Hotel Victoria y el personal seguiremos trabajando para mejorar nuestra atencion y servicios.

10/10 Fremragende

Marzena, New York

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel
great hotel with a nice and friendly staff, nice and spacious rooms, with a wonderful breakfast
Overnattede 2 nætter i august 2017
Svar fra Administrador den 6. nov. 2017
Gracias por elegir hotel Victoria en Isla de Pascua. Seguiremos mejorando nuestra atencion y servicios.

4/10 Dårligt

Paco, Wilton Manors, FL USA

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Walking distance & avalability
I chose this hotel, 1) because it was available on the days of my choice, 2) because it is in Hanga Roa, within walking distance of everything in town; great location!, 3) price range Rooms are not air-conditioned; no ceiling fan. TV set does not work; very poor to no reception from mainland networks. WIFI only works in the common area (lobby) and is v-e-r-y slow. Small refrigerator in room. Breakfast (included) barely made it to "Continental", but it was better than nothing at all. Rooms in hallway adjacent to common area are not desirable—you will get all the noise from incoming/outgoing guests. Complimentary airport transportation (from/to) was most appreciated. All things considered I had a most fantastic experience in Easter Island. Very nice people, and delicious food! I loved it, and highly recommend it.
Svar fra Administrador den 4. nov. 2017
Gracias por su comentario, seguiremos trabajando para mejorar nuestros servicios.

10/10 Fremragende

Sonya, Cleveland

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome view, awesome people!
I stayed here for a month and it was really great! The view of the ocean and town is incredible and I loved drinking my morning coffee on the lawn looking over Hanga Roa. The people who work here are also really friendly and even though I was sometimes the only guest, they still put in the same amount of time and effort for me. I can't wait to go back!
Overnattede 25 nætter i juni 2017
Svar fra Hugp den 24. jul. 2017
Gracias por su comentario.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect stay, highly recommended!!!
We stayed 5 days at this hotel. The location is very central, 2 mins to the main street and 5 mins to the center. They picked us from the airport and left us at our departure. We rented a car there as the rate was better than the car rentals. The place is very beautiful, calm and clean. The service staff is so very kind and cheerful, they reflect the general kindness and dignity of the island people. The continental breakfast was basic but ok, coffee-tea available all day, and a microwave to heat your food. Hotel is not luxurious, but not lacking anything. Everything was orderly and in good condition. All very clean.
Overnattede 5 nætter i juni 2017
Gracias por su comentario. Saludos.,

8/10 Udmærket

Caroline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Gorgeous views
Hotel rooms are spacious, the view is so beautiful, the staff is very accommodating, breakfast is a good spread, right on the edge of town, very close to the airport.
Overnattede 2 nætter i juni 2017
Svar fra Hugo den 24. jul. 2017
Gracias por su comentario, saludos.,

8/10 Udmærket

Alejandro

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Muy buena atención del personal. Las habitaciones deben mejorarse en cuanto a la acústica y la climatización.
Gracias por su comentario, mejoraremos las instalaciones y detalles indicadas.

8/10 Udmærket

Cynthia, Cleveland, OH

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I liked it
I was contacted by the hotel through Expedia prior to my trip in order to arrange the airport transportation. I was picked up at the airport and given a brief tour of Hanga Roa, which was very helpful for finding my way around right from the beginning. The hotel is situated at the top of a hill, right around the corner from the main street and a 5 minute walk in the other direction to the ocean, the Hop-On-Hop-Off bus tour company is right across the street. You could see the ocean and some of the Moi from the hotel grounds, there was almost always an ocean breeze. The hotel was clean, I had a large room, bed was very comfortable, I had hot water at all times of day and plenty of towels. Staff were very nice and could answer any questions I had, they spoke a little English and I a little Spanish, so communication went well. There is no air conditioning (I didn't see any AC anywhere on the island), but I could leave all my windows open to let in the ocean breeze, which I enjoyed. There was a small refrigerator and flat screen TV in the room. I used the fridge, but reception for TV is very poor everywhere on the island and I was glad to be busy doing other things and didn't miss the TV. The WiFi worked in my room, but reception not sufficient for using streaming services. I could message my family, but even sending pictures took a very long time -- I was happy for just being able to stay in touch from such a great distance. Overall, a great experience!
A A horse stopped by for dinner!
View from the garden
Lobby area
Svar fra Hugo den 2. maj 2017
Thank you very much for your comment, we will work harder to improve our services and attention to our customers.

6/10 Okay

Stella, Cary, NC

Synes godt om: Service og personale
Basic hotel, perfect location
Centrally located in Hanga Roa, walking distance to town and beach. Good Continental breakfast ... ham,cheese, homemade bread, fruit, coffee, tea, guava juice. Very friendly and helpful girl s serving and cleaning but spoke very limited English. Monchero picked us up at airport and took us back. Gorgeous view of ocean and sky from our room window.No AC but nice ocean breeze. Hot water not always available.
Svar fra Hugo den 2. maj 2017
Thank you for your comment, as we always improve our services and attention

4/10 Dårligt

OUTH

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
宿泊料は安いそれなりのホテル
エクスペディアに紹介されている写真は部屋が芝生に面しているものですが、最初に通されたのは日当たりの悪い裏庭に面した部屋でした。そして、眺めのいい部屋（エクスペディアに紹介されている写真の部屋）に泊まりたければ追加料金が必要と言われました。 せっかくなので追加料金を支払い眺めのいい部屋に移りましたが、お湯が出ず復旧に1時間以上待たされました。シャワーを浴びる時間が大幅に遅れ、睡眠時間が削られたことを言うと、追加料金は支払わなくていいと言われました。 エアコンが部屋にないので、部屋にいるのがきついときもありました。
Svar fra Moncho den 2. maj 2017
I'm very sorry for your discontent. You reserve a Standard room with garden view, it is cheaper room. Check in, you wanted to change to a Superior room and the price is slightly more expensive. On the other hand, the electric power provider sporadically causes overload throughout the Island. Reason that interrupts the energy and operates the automatic fuse of the water heater system. We always try to deliver the best of our services. Thank you very much.,

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Needs major renovation
Although staff is trying their best, hotel can't go on without major renovation. No aircon in rooms, dated interior, leaking pipes, shower and taps covered in rust.
Svar fra Hugo den 2. maj 2017
Thanks for your comment, we improve our services day by day.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotell in the center of town.
Great pickup at the airport, very good information about the town and where to get different type of services, very good breakfast, quite and easy to sleep, nice beds and hot water all the time.
Svar fra Hugo den 2. maj 2017
Thank you for your comment. We always work to provide good service and attention.

4/10 Dårligt

Jorge, santiago

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel Degsagradable
Permanente ausencia de responsables del hotel, habitación de mala calidad, acceso peatonal incomodo, mi reserva de diciembre 2016 para febrero 2017 no estaba registrada en el hotel. Decepcionante

4/10 Dårligt

Zach, Springfield, IL

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Close to town, but should have stayed at a hostel
We were picked up at the airport and given a short tour of the town. Once we arrived at the hotel the staff gave us a key to our room and that was the last we heard from them. No one told us when breakfast would be offered, information about check out, we confirmed that they would bring us back to the airport and instead they ditched us for a cab. We booked a king sized bed and instead got two twins. The room was pretty well clean, but the housekeepers only made the beds, they didn't clean floors or the bathroom. The room didn't have AC nor a fan, it is hot and stuffy on Easter Island in the summer, even a ceiling fan would have greatly improved our comfort. Overall for the price we paid we were disappointed. This hotel would be better described as a hostel with private rooms.

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale
Nice hotel with great view
We enjoyed our stay at Hotel Victoria! Great location close to town with amazing views of the ocean from the breezy veranda. Our room was basic and fine for what we wanted and expected. The breakfasts were good with lots of hot milk for coffee and lovely toasted buns and fresh fruit.