Dear Guest,Thank you for choosing our hotel and for your review.We regret to hear about your recent experience at our hotel. Your comfort and satisfaction is very important to us and we're sorry that your stay did not meet your expectations. Our spacious rooms and amenities are designed with guest comfort in mind. The minibar is at your disposal to store your products that require refrigeration. The classic contents of a minibar are available at the reception. We would like to apologise for the misplaced shirt and we understand how frustrating it can be to lose something of personal value and we deeply regret any inconvenience caused. It's important to us that our guests' personal belongings are treated with the utmost care. We value your feedback as it helps us to identify areas for improvement. We hope you will consider giving us another chance to provide the high quality service we're known for.Best regards from HamburgMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Lieber Gast,vielen Dank für Ihre Bewertung und für die Auswahl unseres Hauses.Wir bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Da uns in Ihrem Fall nicht gelungen ist, Sie von unserem Haus zu überzeugen, wäre es mir eine große Ehre, wenn wir Sie schon bald erneut bei uns begrüßen dürfen, um Ihnen mit der gewohnten Gastfreundschaft einen unvergesslichen Aufenthalt zu ermöglichen.Mit herzlichen GrüßenMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest,First of all I would like to apologize for not answering in Danish. We are delighted to hear that your stay with us was pleasing overall. Your feedback is invaluable in helping us to understand where we can make improvements.Regarding the seating arrangements in your room, it's regrettable to hear that it did not meet your expectations. Offering our guests a comfortable and relaxing environment is of utmost importance to us.In addition, we take your comments about the room's air conditioning very seriously. Ensuring that each of our guest rooms offers optimal comfort is a key part of our philosophy.We appreciate your loyalty in choosing to stay with us again after 8 years, and we hope that you will choose the Steigenberger Hotel Hamburg for your future visits.With kind regards,Moritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest,First of all I would like to apologize for not answering in Danish. Your positive remarks regarding your stay at the Steigenberger Hotel Hamburg are truly appreciated. It brings great joy to learn that our hotel continues to meet your expectations, particularly with regard to our breakfast offerings. Your continued patronage is a testament to our hotel's commitment to consistently deliver an excellent experience. We look forward to welcoming you back on future business trips to Hamburg.Kind regardsMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest,First of all I would like to apologize for not answering in Danish. Your positive sentiments about your stay at Steigenberger Hotel Hamburg are truly gratifying to read. It's wonderful to hear that you found our central location to be convenient and our parking facilities to be easy to use. Our team is dedicated to providing great service, and your kind words attest to their efforts.However, I regret to read about your experience with the air conditioning. We always aim to provide a comfortable environment for our guests and we apologize if this aspect didn't meet your expectations.Your willingness to return on your next visit to Hamburg is the highest compliment we could hope for. We look forward to welcoming you back.With kind regardsMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest,First of all I would like to apologize for not answering in Danish. Your feedback brings joy to our hearts. It's delightful to hear that our centrally-located hotel, with its recent renovations, met your expectations. We're glad that the comfort of our rooms and the quality of our breakfast made a positive impression on you.Hearing that you'd like to return is the highest compliment we could receive. We look forward to welcoming you back to Steigenberger Hotel Hamburg in the future.Kind regardsMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest,First of all I would like to apologize for not answering in Danish. And I would like to thank you for your review of Steigenberger Hotel Hamburg. We are glad to hear that you enjoyed the location close to shopping. Our goal is to provide our guests with a pleasant and convenient stay, and we are happy to know that we were able to meet your expectations. Thank you for taking the time to share your comments about your stay with us.With kind regardsMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest,First of all I would like to apologize for not answering in Danish. Thank you for your positive feedback about your recent stay at the Steigenberger Hotel Hamburg. We are glad to hear that you enjoyed the modern accommodation, cleanliness and friendly service. Additionally, we are glad that you appreciated our delicious breakfast buffet. We are very much looking forward to welcoming you back again soon. With kind regardsMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest,Thank you for taking the time to review your stay with us at the Steigenberger Hotel Hamburg. We appreciate your feedback and value your opinion. We are delighted to hear that you enjoyed our location and overall experience. At Steigenberger Hotel Hamburg, we strive to ensure that each guest feels welcomed and respected, and we regret if we did not achieve this on this occasion. We will take this feedback on board in order to ensure a more enjoyable experience in the future. We hope that you will consider staying with us again should you visit Hamburg in the future.With kind regardsMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest,First of all I would like to apologize for not answering in Danish. Thank you for taking the time to write a review about your stay with us at Steigenberger Hotel Hamburg. We are glad that you enjoyed the rooms and the location of our hotel. We appreciate your feedback about the breakfast, and we take all comments seriously. Our goal is to provide our guests with a memorable experience and we strive to ensure high-quality standards. Did you miss anything on the buffet? Please let us know how we can improve the standard of our breakfast offer. Thank you again for your review, we hope that you will stay with us again soon!With best regardsMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest,First of all I would like to apologize for not answering in Danish. And I would like to thank you for taking the time to leave your feedback. We are sorry to hear that there were some inconveniences during your stay, such as the lack of parking and other facilities not operating as expected. Since it is a public parking garage with hotel access, we do not have any influences on the parking situation. I am also very regretful that the information concerning our renovation did not reach you in time, although we share the information with all our partners well in advance. We are glad that you were still able to appreciate the overall quality of our hotel. We hope that once our renovations are complete, we will be able to offer an even better experience and earn your warmest recommendation. Thank you again for sharing your feedback with us!With kind regardsMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest,Thank you for taking the time to review your stay at the Steigenberger Hotel Hamburg. We are delighted to hear that you had a great room and perfect location for your trip. It is always a pleasure to know that our guests have enjoyed their stay. We strive to provide every guest with an enjoyable, comfortable experience, and we are glad that we have achieved this for you. Thank you again for your kind review and we hope to welcome you back soon!With kind regardsMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg