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Anmeldelser af Helea Lifestyle Beach Resort

5 out of 5
Helea Lifestyle Beach Resort
Kallithea, Rhodes

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 52 af i alt 99 anmeldelser" "
Bedømmelse på 8 − Udmærket. 22 af i alt 99 anmeldelser" "
Bedømmelse på 6 − Okay. 17 af i alt 99 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 99 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 99 anmeldelser" "

8,6/10

Rengøring

8,2/10

Service og personale

9,0/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Christina

Overnattede 9 nætter i juli 2022

10/10 Fremragende

Dionne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Florian Felix

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wir waren sehr zufrieden und haben den Urlaub sehr genossen, auch unser dreijähriger Sohn hatte viel Spaß. Service und Essen waren sehr gut, und es gibt viele kleine praktische Dinge, gerade für Urlaub mit Kindern.
Overnattede 5 nætter i maj 2024
Svar fra Guest Service Team den 21. maj 2024
Dear Mr.Felix,We are thrilled to hear that you and your family had such a wonderful holiday at Helea Lifestyle Beach Resort! Your satisfaction is our top priority, and we're delighted that you enjoyed our service, food, and the various amenities we offer, especially those catering to families with children.Creating memorable experiences for our guests, regardless of age, is something we strive for.Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic holiday in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,

10/10 Fremragende

Emmanuella

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Honestly so beautiful and elegant. I cried leaving this property as I didn’t want to leave From Alex the Supervisor to Eleni & Joanna by the beach bar, everyone was so pleasant and kind For context I’m mid 20’s and my mother is in her late 50’s and we both loved it so much. The wellness spa was amazing ! Incredible ! Staff there were amazing too. There were so many ways they made this stay special like surprising my mum with a birthday cake and other free things just because. Everyone is so polite and lovely. Although it is a family resort, I didn’t feel disturbed by the kids at all. Infact it was nice to have the kids around as they added a lovely touch to the resort. The resort also made adequate provision for the kids. I ate and ate till I couldn’t eat anymore ! The food is incredible. Everyone at the beach bar knew me by face and name before I left; that’s how much I loved the food The drinks are superb and I was spoilt for choice ! I feel like I was in heaven ! Thank you so much Helea ! I also enjoyed the shops available and bought three stunning pieces from the jewellery shop. Once again, thank you so much ! I’ll be back !!!
Overnattede 5 nætter i maj 2024
Svar fra Guest Service Team den 19. maj 2024
Dear Mrs. Emmanuella, Your heartfelt feedback truly touched us. We're overjoyed to hear that your stay with us was so memorable and special. It's delightful to know that you found our property beautiful and elegant, and that you were moved to tears upon leaving.We're immensely proud of our team, from Alex to Eleni & Joanna , for providing exceptional service. It's wonderful to hear that they made your experience pleasant and memorable.We're thrilled that both you and your mother enjoyed our resort, and that the wellness spa was such a highlight for you. Birthdays are special occasions, and we're glad we could make your mother's day even more special with a birthday cake and other surprises.Your kind words about our food, drinks, and the overall atmosphere of the resort mean the world to us. We're delighted that you felt welcomed and well taken care of during your stay.Thank you for your patronage and for sharing your experience with us. We can't wait to welcome you back to Helea Lifestyle Beauty Resort for another unforgettable stay!Warm regards,

10/10 Fremragende

Aimee

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff here are so attentive and nothing is too much trouble. Area is beautiful, beach with water sports, activities in the hotel, lots of areas to relax. Honestly an incredible place
Overnattede 7 nætter i maj 2024
Svar fra Guest Service Team den 17. maj 2024
Thank you for your glowing review! We are thrilled to hear that you had such a wonderful experience at our resort.Our team takes great pride in providing attentive service and ensuring that our guests feel well taken care of during their stay. We are delighted that you enjoyed the beautiful surroundings, including the beach with water sports, and the various activities available at the Hotel.We hope to have the pleasure of welcoming you back to our resort soon for another memorable stay.Warm regards,

10/10 Fremragende

Marion

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent séjour, je recommande. Merveilleux !
Overnattede 7 nætter i maj 2024
Svar fra Guest Service Team den 15. maj 2024
Dear Marion,Thank you for your glowing review! We are thrilled to hear that you had an excellent stay with us and that you would recommend our hotel. Your kind words mean the world to us!We're delighted that you found your stay to be wonderful, and we appreciate your recommendation. It was our pleasure to have you as our guest, and we hope to welcome you back for another fantastic experience in the future.Warm regards,

8/10 Udmærket

Rowdy

Overnattede 7 nætter i april 2024
Svar fra Guest Service Team den 25. maj 2024
Thank you for choosing Helea Lifestyle Beach Resort and for your positive rating . We're delighted you enjoyed our staff's service, the relaxing ambiance. We appreciate your feedback and look forward to welcoming you back soon.Sincerely,

10/10 Fremragende

Emely Jhoanna Baez

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a very nice hotel I would said the food option is not the best but overall it’s nice resort to stay at they staff are great
Overnattede 6 nætter i april 2024
Svar fra Guest Service Team den 7. maj 2024
Dear Mrs.Jhoanna, Thank you for your feedback! We truly appreciate your kind words about our resort and our exceptional staff. Your satisfaction and comfort are our top priorities, and we're delighted to hear that you enjoyed your overall experience with us.We take all guest feedback seriously, including your comment about the food options. We strive to provide a diverse and delicious dining experience for all our guests, and we'll certainly take your feedback into consideration as we continuously improve our offerings.Thank you once again for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Warm regards,

2/10 Forfærdeligt

Jennifer

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stay elsewhere
This is not a modern hotel or one that has anywhere near enough facilities for the amount of guests. I will definitely not stay here again, nor would I recommend. Stay elsewhere.
Overnattede 8 nætter i oktober 2023
Svar fra Helea LifeStyle Beach Resort den 8. dec. 2023
Dear Jennifer,Thank you for your review. We are sorry to hear that your stay with us did not match your expectations.Looking forward to welcoming you again in the future.Kind regards,The Helea Lifestyle Beach Resort Team.

8/10 Udmærket

Sibel

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i oktober 2023
Svar fra Helea LifeStyle Beach Resort den 8. dec. 2023
Dear Sibel,Thank you very much for rating us!Kind regards,The Helea LifeStyle Beach Resort Team

8/10 Udmærket

Lilly, Ahnatal

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Das Personal war teilweise sehr unmotiviert und unfreundlich. Die Schlangen an der Pool- und Lobbybar waren ebenfalls zu lang. Ansonsten wunderschöne Anlage mit vielen Liege Möglichkeiten und Pools. Buffet war immer gut ausgestattet und lecker. Das Essen in den Restaurants war in Ordnung aber keines Falls 5 Sterne wert! Das Personal sollte definitiv überarbeitet werden.
Overnattede 7 nætter i oktober 2023
Svar fra Helea LifeStyle Beach Resort den 8. dec. 2023
Dear Lilly,Thank you for your review and for choosing Helea Lifestyle Beach Resort. Your input is valuable to us, as we aim to upgrade our services and ensure an outstanding holiday experience. We look forward to welcoming you back in the future.Kind regards,The Helea Lifestyle Beach Resort Team.

10/10 Fremragende

Simbiat Anike

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel. Would definitely recommend. Can't wait to visit again.
Overnattede 3 nætter i oktober 2023
Svar fra FOM Helea den 23. okt. 2023
Dear Simbiat Anike,Thank you very much for your kind review and for choosing Helea Family Beach Resort. Your positive feedback is the best reward for us. We look forward to welcoming you back soon.Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

Semih

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unser Aufenthalt im Helea Lifestyle Beach Resort war fantastisch! Die Nähe zum Flughafen erleichterte unsere An- und Abreise erheblich. Die atemberaubende Strandlage, aufmerksames Personal und komfortable Zimmer machten unseren Aufenthalt perfekt!
Overnattede 5 nætter i oktober 2023
Svar fra FOM Helea den 23. okt. 2023
Hello Semih, We are absolutely thrilled to receive your glowing review! It's fantastic to know that our hotel provided you with a delightful stay and that you enjoyed our beautiful surroundings. We strive to create a serene and luxurious environment for our guests, and your feedback reassures us that we're on the right track. Thank you for choosing our hotel, and we look forward to your next visit.Best regards, The Helea Family Beach Resort Team.

8/10 Udmærket

Julie

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our stay was lovely. Our room was very comfortable and big. Staff were courteous although the buffet staff seemed a bit frazzled. Long hours and days I assume. The pools were wonderful and catered for all ages. All in all a wonderful holiday.
Overnattede 7 nætter i oktober 2023
Svar fra FOM Helea den 20. okt. 2023
Dear Julie,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

Dvir

Overnattede 5 nætter i oktober 2023
Svar fra FOM Helea den 20. okt. 2023
Dear Dvir,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

8/10 Udmærket

Max

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i oktober 2023
Svar fra FOM Helea den 20. okt. 2023
Dear Max,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

k

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2023
Svar fra FOM Helea den 14. okt. 2023
Dear k,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

6/10 Okay

Philippe

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 9 nætter i oktober 2023
Svar fra Helea LifeStyle Beach Resort den 8. dec. 2023
Dear Philippe,Thank you very much for rating us!Kind regards,The Helea LifeStyle Beach Resort Team

10/10 Fremragende

Daniel

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i september 2023
Svar fra FOM Helea den 14. okt. 2023
Dear Daniel,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

Martin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i september 2023
Svar fra FOM Helea den 8. okt. 2023
Dear Martin, Thank you so much for sharing your wonderful experience at our hotel! We are thrilled to hear that you enjoyed your stay with us. It means a lot to our team that you found our service exceptional and the facilities top-notch. We look forward to welcoming you back on your next visit to Rhodes. Warmest regards, The Helea Family Beach Resort Team.

10/10 Fremragende

Timothy

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The food was great
Overnattede 8 nætter i september 2023
Svar fra FOM Helea den 7. okt. 2023
Dear guest,Thank you for your review regarding your recent stay at Helea Family Beach Resort. We are happy to read that you enjoyed the food.Looking forward to welcoming you again in the future.Kind regards,Helea Family Beach Resort Team.

8/10 Udmærket

Felix

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Klassisches all in 0815 Hotel. Beim Frühstück konnte man sich kaum bewegen.. 3 von 4 kaffeeautomaten waren während der kompletten Zeit defekt. Abend an der Bar war 20 Minuten anstehen angesagt um ein Getränk zu bekommen. A La cart Restaurants und der Pita Stand am Strand waren sehr gut. Allen in Allem war es ganz okay aber für uns zu groß und zu viel los
Overnattede 4 nætter i oktober 2023
Svar fra FOM Helea den 7. okt. 2023
Dear Felix,Thank you for your candid review and for choosing Helea Family Beach Resort. We have taken your feedback on board, and we will aim to make improvements accordingly.We look forward to welcoming you back in the near future.Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

Didem

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Es war alles so gut !!!! Klopapier könnte man bemängeln nur 1 lagige
Overnattede 7 nætter i september 2023
Svar fra FOM Helea den 4. okt. 2023
Dear Didem,We're delighted to hear that you had a wonderful stay with us and that you enjoyed all the amenities our hotel has to offer. Thank you for taking the time to share your experience, and we hope to have the pleasure of hosting you again soon.Warmest regards, The Helea Family Beach Resort Team.

6/10 Okay

Kai

Rejste med partner
An sich ist es eine schöne Anlage, allerdings gibt es zu wenig Personal für die Masse an Menschen. Gerade bei den öffentlichen Toiletten, dem Speisesaal und den Pool Bars ist es sehr aufgefallen. Aufgrund der Größe des Hotels ist die Geräuschkulisse natürlich sehr hoch. An der Animation könnte man noch arbeiten. Immer das selbe und der Kellner wurde zum Animateur oder auch andersherum. Bei den Restaurants die man nutzen kann, muss man vorab einen Termin machen, leider hat es sich da auch schwierig gestaltet einen Termin zu bekommen, da diese meisten 3-4 Tage im voraus ausgebucht waren. Somit blieb nur das überfüllte Buffet über. Ein 5 Sterne Hotel ist es für uns nicht gewesen, da der Service, die Sauberkeit und auch die "Animation" unserer Meinung nach nicht gut waren. Die Mitarbeiter wirkten eher genervt und überfordert, was bei so einem Andrang natürlich etwas nachvollziehbar ist, aber bei einem 5 Sterne Hotel nicht sein darf. Auch die schönen "Daybetten" die auf den Fotos so angepriesen werden, waren ab 06:30 Uhr immer belegt und nicht in dem Umfang vorhanden wie beschrieben. Ebenso sieht der Strand anders aus. Man hat trotz der frischer Renovierung noch etliche Baumängel sehen können. Preis-Leistung ist für uns nicht gerechtfertigt.
Overnattede 7 nætter i september 2023
Svar fra FOM Helea den 4. okt. 2023
Dear Kai,Thank you for your candid review and for choosing Helea Family Beach Resort.We are sorry that your experience did not match your expectations. Your feedback is highly appreciated, as we aim to improve our services and ensure an outstanding holiday experience.We look forward to welcoming you again in the future.Warm regards,Helea Family Beach Resort

10/10 Fremragende

Tal

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This is our 3rd stay at Helea and it is consistently great. Beautifully designed hotel, at a fantastic location, with a great staff and service. We enjoyed a wonderful welcome and a room upgrade. The hotel was at full capacity, but it was not felt at all (no long lines etc.). The facilities are well maintained and are suitable for all traveler types and the beach is perfect. Highly recommended.
Overnattede 5 nætter i september 2023
Svar fra FOM Helea den 4. okt. 2023
Hello Tal, We couldn't be happier to read your fantastic review! It's delightful to know that our hotel exceeded your expectations and provided you with a memorable experience. We take pride in our attention to detail and strive to create a comfortable and enjoyable atmosphere for our guests. Thank you for your kind words, and we can't wait to have you stay with us again soon. Best regards, The Helea Family Beach Resort Team.

10/10 Fremragende

Anja

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unser Aufenthalt war sehr entspannt. Das Hotel ist frisch renoviert und in einem sehr schönen Zustand. Es gibt einen großen und mehrere kleine Pool, sowie direkten Meerzugang. Liegestühle gibt es sowohl am Pool, als auch am Meer ausreichend inkl. Sonnenschirme. Das Personal ist sehr freundlich. Es gab ausreichend Tagesprogramm durch die Animateure. Alles in einem hatten wir einen tollen Aufenthalt und kommen gerne wieder.
Overnattede 8 nætter i september 2023
Svar fra FOM Helea den 28. sep. 2023
Dear Anja,Thank you for sharing your experience during your recent stay at Helea Family Beach Resort. We are delighted to read that you enjoyed the resorts’ facilities and the service offered by our staff.Looking forward to welcoming you back again in the near future.Kind regards,Helea Family Beach Resort Team

8/10 Udmærket

Jarkko

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i september 2023
Svar fra FOM Helea den 28. sep. 2023
Dear Jarkko,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

Sylvia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i september 2023
Svar fra FOM Helea den 28. sep. 2023
Dear Sylvia,Thank you so much for taking the time to leave us a 5-star rating!Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

Amit

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2023
Svar fra FOM Helea den 28. sep. 2023
Dear Amit,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

6/10 Okay

Fiona

Rejste med familie
Greek hotel
I have to give a mixed review as sone areas were good, others disappointing. The room was not cleaned until late afternoon and the mini bar was not stocked on 4 occasions. There is no iron available which for a 5 star hotel I could not believe. You have to use the ironing service at the hotel. The specialist restaurants you have to book and despite doing this on check in I only had the option to book 2 as the hotel was so full. The corridors to the rooms were not hoovered for days and there was a cigarette butt the cleaners walked past that was there 3 days. Reception staff were mixed with 2 girls lovely but 2 couldn’t crack a smile and were downright rude and unfriendly. My husband even commented on the looks one would give me whenever I was in reception, maybe as I had to complain but I was justified. There was no upgrade available and no late checkout although we did get a room to shower in which was appreciated. Now it wasn’t all bad, if the management could fix the above the place could be great. The restaurant staff work so hard especially at breakfast but three times we had to wait for a table to be laid as you find your own way so a few days we didn’t bother with breakfast. The staff are overworked here. In the Greek restaurant on a lunchtime however the staff and service were fab as they were in the other 2 speciality restaurants. The service in the Italian was outstanding. The drinks are good quality overall and good staff. Hotel is modern and a good design.
Overnattede 7 nætter i september 2023
Svar fra FOM Helea den 22. sep. 2023
Dear Fiona,Thank you for taking the time to leave a review and for choosing Helea Family Beach Resort for your vacations.We are very sorry that you didn't enjoy your time with us! We are happy to receive feedback from you, because we aim to become better. Our main goal is to ensure a nice stay for our guests and you guide us to the right path.We to hope to welcome you again in the future for a better experience.Warm regards,Helea Family Beach Resort

8/10 Udmærket

Daniel

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The service, especially in the restaurants, needs to be better.
Overnattede 7 nætter i september 2023
Svar fra FOM Helea den 17. sep. 2023
Dear Daniel,Thank you for your review and for choosing Helea Family Beach Resort. Your input is valuable to us, as we aim to upgrade our services and ensure an outstanding holiday experience. We look forward to welcoming you back in the future.Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

ronen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2023
Svar fra FOM Helea den 17. sep. 2023
Dear ronen,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

Itai

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i august 2023
Svar fra FOM Helea den 12. sep. 2023
Dear guest,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

Mathis Akasin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 5 nætter i august 2023
Svar fra FOM Helea den 21. aug. 2023
Dear Mathis,Thank you so much for taking the time to leave us a 5-star rating!Kind regards,Helea Family Beach Resort Team

8/10 Udmærket

Eline

Rejste med familie og småbørn
Synes godt om: Faciliteter
Inchecken: onvoldoende / dames aan de receptie koel en absoluut geen warm welkom! Bij het uitchecken geen gedag, niks. Enkel “check out, card please, bye” Koffer jongens wel aardig en hard werkend. Buffet restaurant dikke prima! A la cart restaurant (3 stuks) ook prima. Animatieteam doet erg zijn best om de gasten te vermaken. Prima verdeling over de dag. Ligbedjes is een ramp, een run op de bedjes ‘s morgens al heel vroeg. Te weinig bedjes voor aantal gasten. Vreselijk die strijd om een bedje.
Overnattede 9 nætter i august 2023
Svar fra FOM Helea den 21. aug. 2023
Dear Eline,Thank you for your candid review and for choosing Helea Family Beach Resort. We have taken your feedback on board, and we will aim to make improvements accordingly.We look forward to welcoming you back in the near future.Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

TZIMHS

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
T
Overnattede 3 nætter i august 2023
Svar fra FOM Helea den 21. aug. 2023
Dear Tzimhs,Thank you so much for taking the time to leave us a 5-star rating!Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

Emma

Overnattede 4 nætter i august 2023
Svar fra FOM Helea den 21. aug. 2023
Dear Emma,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

4/10 Dårligt

Mirjana

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Leider hatte ich ganz andere Erwartungen an diese Unterkunft. Das Konzept und der Umbau wäre eigentlich ganz schön, leider ist nicht alles ganz fertig gedacht. Und für mich war es nicht ganz ein entspannter Urlaub - Eine sehr grosse Anlage -Sehr laut, aber zu erwarten bei so vielen Leuten -Strand abschnitt sehr klein, das Meer jedoch war sehr schön und sauber -Die Liegen sind nicht so abgebildet wie auf dem Foto, also es gibt keine Better am Pool und auch keine weichen Auflagen auf den Liegestühlen - Es gab keinen Service du musstest überall Dir alles selber holen ausser Wasser, Sie sind sehr bemüht aber halt überfordert, wissen nicht was Priorität hat, tendenziell auch zu wenig Personal für so viele Gäste - Dazu kommt es das es für die ganzen Anlage nur 3 Service Bar hat, was für so ein Grosse All Inklusive Hotel einfach zu wenig ist, somit Bilden sich überall Schlang und du must für alles anstehen - Es gibt auch kein Service am Strand oder am Beach Wäre nicht sehr viel wert auf Bedienung liegt, ist es voll okay, da du alles an der Bar erhältst, aber eben du musst es selber holen -Leider fehlt ein Spielplatz für die Kinder Es hat einen beim den Rutschbahnen, dieser ist jedoch nicht überdeckt, somit viel zu heiss und ab Abend ist dieser geschlossen und hat auch kein Licht - Auch gewisse Mängel hat es auch im Hotel obwohl Frisch renoviert, aber ja bei so vielen Personen welche dann vielleicht nicht sorg geben, sieht das dann schnell alles alt aus.
Overnattede 11 nætter i juli 2023
Svar fra FOM Helea den 4. aug. 2023
Dear Mirjana,Thank you for your candid review and for choosing Helea Family Beach Resort.We are sorry that your experience did not match your expectations. Your feedback is highly appreciated, as we aim to improve our services and ensure an outstanding holiday experience.We look forward to welcoming you again in the future.Warm regards,Helea Family Beach Resort

6/10 Okay

AnneMarie

Rejste med familie
Synes godt om: Faciliteter
I’m not really sure where to start. The property itself is beautiful. The location is absolutely perfect. Close to a ton. We had a total of 4 rooms. The woman who checked me in, not once did she make eye contact. She said nothing to me other than “here are your room cards”. Got to the room and it was so hot you couldn’t breathe. I called down to the front and was told “well it’s hot out” we had to insist they send somebody up, they fixed the AC. 2 days later, we needed toilet paper, called for 2 days. No one showed up. Found an employee in the hall who went and got me some. House keeping never came. You can tell they were working very hard but short staffed. If they start at 1 end of the hall, 1 day, they should start at the other the next day IMO. The food in the Italian restaurant was terrible. And so was the service. My daughter got reprimanded by the staff for pouring her own water. “It was his job” but yet he was never around. He spent a lot of time at the tables on either side of us. One was getting more alcohol than us, the other spoke the same language he did, and they were joking and laughing and he kept rubbing one of the kids heads!? One elevator was out the whole time, took the stairs mostly because of the rolling power outages. Ate at the Buffet a lot, good selection of food. My favorite employee, Dora. She was always busting her tail, working so hard, and always had a smile on her face. I have so much more I want to review but not enough space here. Spa was A
Svar fra FOM Helea den 30. jul. 2023
Dear AnneMarie,Thank you for your candid review and for choosing Helea Family Beach Resort.We are sorry that your experience did not match your expectations. Your feedback is highly appreciated, as we aim to improve our services and ensure an outstanding holiday experience.We look forward to welcoming you again in the future.Warm regards,Helea Family Beach Resort

10/10 Fremragende

Eva

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i juli 2023
Svar fra FOM Helea den 28. jul. 2023
Dear Eva,Thank you so much for taking the time to leave us a 5-star rating!Kind regards,Helea Family Beach Resort Team

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring
Overnattede 7 nætter i juli 2023
Svar fra FOM Helea den 27. jul. 2023
Dear Guest,Thank you for your review. We are sorry to hear that your stay with us did not match your expectations.Looking forward to welcoming you again in the future.Kind regards,Helea Family Beach Resort Team

10/10 Fremragende

Marie-Theres

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wir waren im Mai 1 Woche im Helea Hotel mit unserer 5 Jährigen Tochter und haben es geliebt. Das Design und die Ausstattung des Hotels ist wunderschön und sehr modern. Wir hatten das Glück obwohl wir ein Zimmer mit Berg Blick gebucht hatten, ein Zimmer mit Meerblick bekommen zu haben. Das Essen im Main Restauraunt war sowohl zu Mittag als auch Abends sehr abwechslungsreich und sehr lecker und es war für jeden etwas dabei. Die Poollandschaften sind wunderschön und es gibt genügend Schattenplätze und Liegen für die Gäste. Unsere Tochter war riesen Fan vom Kids Club und den superlieben Animateur Team! Gerade dieses möchte ich besonders hervorheben! Danke Alex,Emmi,Elsa, Flo, Emma usw. Ihr wart toll und habt uns und vorallem unserer Tochter immer die beste Laune beschert! Danke Helea Family Resort für unseren wunderschönen Urlaub und ein großes Lob an Euer Personal!
Overnattede 7 nætter i maj 2023
Svar fra FOM Helea den 25. jul. 2023
Hello Marie-Theres, We couldn't be happier to read your fantastic review! It's delightful to know that our hotel exceeded your expectations and provided you with a memorable experience. We take pride in our attention to detail and strive to create a comfortable and enjoyable atmosphere for our guests. Thank you for your kind words, and we can't wait to have you stay with us again soon. Best regards, Helea Family Beach Resort Team

10/10 Fremragende

Gurleen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Exceptional 10/10 resort! Great location near old town, beaches, and night life. Amazing amenities on the resort with multiple pools, gym area, spa, shops, areas for children, etc. staff were welcoming and friendly and there were many different food options availble. Had a wonderful experience and would definitely recommend this resort as it is newly renovated and stunning for Instagram photos
Overnattede 6 nætter i juli 2023
Svar fra FOM Helea den 23. jul. 2023
Dear Gurleen,Thank you so much for your kind words and for taking the time to write this review. We're thrilled to hear that you enjoyed your stay with us and that our team was able to make it a memorable one. We hope to welcome you back soon!Warmest regards, The Helea Family Beach Resort Team.

10/10 Fremragende

Zahir

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Modern hotel with great staff
Overnattede 10 nætter i juli 2023
Svar fra FOM Helea den 29. jul. 2023
Dear Zahir,Thank you very much for your kind review and for choosing Helea Family Beach Resort. Your positive feedback is the best reward for us. We look forward to welcoming you back soon.Kind regards,Helea Family Beach Resort Team

8/10 Udmærket

Eero

Overnattede 7 nætter i juli 2023
Svar fra FOM Helea den 8. aug. 2023
Dear guest,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring
Not close to 5 star!!
Had an okay stay at this resort! Personal try their best, especially at the restaurant they work hard and are friendly. But no way near a 5 star. Food average, facilities between poor up to good/okay. It’s a bit of a fake construction where it’s all new but the feeling is that the hotel is like 10-12 years old. Then when you have all inclusive you expect to have availability at all times. The lunch for example is only open for 2 hours and then it’s 4 hours until dinner. And then the bars…you’d have to stay in line forever every time you want something. Elevators are an absolute danger!! For us we felt that we’d just go with it and enjoy our sets but wouldn’t recommend this to anyone.
Overnattede 7 nætter i juli 2023
Svar fra FOM Helea den 18. jul. 2023
Dear guest,Thank you for taking the time to share your experience during your stay at Helea Family Beach Resort. We highly appreciate your positive feedback about our facilities and services as well as your constructive comments on some aspects that need improvement.We look forward to welcoming you again in the future.Kind regards,Helea Family Beach Resort Team

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, værelsets komfort
Voldoet niet aan de verwachtingen
Het hotel ziet er prachtig uit, maar daar is alles mee gezegd. Echt veel te weinig personeel. Er wordt door gasten gevochten om bedjes langs de zwembaden. Als je niet vroeg genoeg op staat om een bedje te reserveren dan heb je niks. Je bent uren kwijt aan in de rij staan voor drankjes. De drankjes komen in kartonnen bekertjes. Je moet goed tegen prikkels kunnen als je hier verblijft, want overal is het te druk. Wij kozen er vaak voor om betaald te lunchen, maar zelfs daar liet de kwaliteit van het eten te wensen over. Positieve punten: de kamer was fijn (Helea Suite), het Griekse en Latijns-Amerikaanse a la carte restaurants waren goed. Mini-disco was leuk! Voor service moet je hier niet zijn al zou je dat wel mogen verwachten voor deze prijs
Overnattede 10 nætter i juli 2023
Svar fra FOM Helea den 18. jul. 2023
Dear guest,Thank you for your candid review and for choosing Helea Family Beach Resort.We are sorry that your experience did not match your expectations. Your feedback is highly appreciated, as we aim to improve our services and ensure an outstanding holiday experience.We look forward to welcoming you again in the future.Warm regards,Helea Family Beach Resort

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Personalen var f
Overnattede 4 nætter i juli 2023
Svar fra FOM Helea den 15. jul. 2023
Dear guest,Thank you for taking the time to rate us. We regret to see that you don’t recommend our resort.We value your input and would like to hear more so we can make any necessary improvements. Kind regards,Helea Family Beach Resort Team

6/10 Okay

Heidi

Rejste med familie
Synes ikke om: Rengøring, service og personale, værelsets komfort
Not a five star hotel
In general the hotel is very pretty with several pool areas and even a small water park for the little ones. Also rooms and the common areas are very aesthetically pleasing… perhaps those are the reasons the hotel still has five star status, which was totally misleading. The service is very poor and comes most of the time with an attitude. Every interaction seemed difficult and first answer was always no. Ala carte restaurants were waste of time, serving low quality dishes and couldn’t example order cocktail (not even for an extra pay) or glass of milk for my toddler. Waitresses were disorganized mess, asking repeatedly same question after each other. Lunch and dinner buffets were repeating a lot. The cleanliness of the rooms meant mainly straightening the bedsheets leaving rest of the room dirty. Also the hotel clearly had too many guests to keep things comfortable, example there was never enough sunbeds. It was forbidden to reserve a sunbed, but it was clear that majority of people did throw their towels on top of the sunbeds at morings to reserve them and the hotel did nothing to stop that. The hotel staff told us just to go and remove peoples belongings from unused sunbeds and bring the stuff to the reception, maybe this would be the staff’s job to do instead of putting their guests uncomfortable. Overall I have never had this poor level of service in five star hotel and can not definitely recommend this to anyone seeking a true five star holiday.
Overnattede 8 nætter i juli 2023
Svar fra FOM Helea den 11. jul. 2023
Dear Heidi,Thank you for your candid review and for choosing Helea Family Beach Resort.We are sorry that your experience did not match your expectations. Your feedback is highly appreciated, as we aim to improve our services and ensure an outstanding holiday experience.We look forward to welcoming you again in the future.Warm regards,Helea Family Beach Resort

10/10 Fremragende

Conor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Helea Stay
From Day one to check out, the service was excellent and the experience was incredible. Fantastic hotel with gorgeous views and wonderful in design. The food from the buffet and A La Carte restaurants was sublime. Will definitely look to come back again!
Overnattede 7 nætter i juli 2023
Svar fra FOM Helea den 11. jul. 2023
Dear Conor,Thank you for sharing your experience during your recent stay at Helea Family Beach Resort. We are delighted to read that you enjoyed the resorts’ facilities and the service offered by our staff.Looking forward to welcoming you back again in the near future.Kind regards,Helea Family Beach Resort Team