Dear Guest, Thank you very much for your kind feedback.We're delighted to hear that you enjoyed the historical charm of our establishment and took pleasure in our spa and wellness facilities. It's wonderful to know that the cleanliness of our rooms, the condition of the hotel, and the level of service met your expectations, providing you with a comfortable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest,Thank you for sharing feedback about your recent stay.Unfortunately, it seems that we did not meet all of your expectations and have taken note of your feedback. We are sorry if you felt our team didn't reach the level of service expected; our aim is to ensure that all guests feel right at home with us.We are also sorry that you felt the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit. However, our star rating corresponds to a required minimum standard of products and services that must be available to guests and is regulated by a national authority.We would love to have you return on another occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Kære Sika KimTak for at du bookede dit ophold hos netop os.Det bekymrer os at læse dine bemærkninger om den service, du oplevede under dit ophold, især fordi dine kommentarer ikke afspejler den sædvanlige standard for service, vi stræber efter at levere til vores gæster. Ikke desto mindre kan du være sikker på, at din anmeldelse vil blive delt med vores afdelingschefer til deres orientering, og så den kan behandles for ikke at gentage sig.Du er altid velkommen hos igen en anden gang her på Santa Catalina, a Royal Hideaway HotelGuest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Kære Ulla, Mange tak for anmeldelsen af jeres ophold på vores hotel, Santa Catalina, og for du valgte at booke hos os. Vi beklager at vores elektroniske menukort ikke faldt i jeres smag. Men især kommentaren om at vi har et fantastisk personale, er givet videre med stor stolthed og smil til følge. Vi håber i under opholdet ved os fik samlet gode minder sammen der vil holde i lang tid. Det vil altid være en glæde at byde jer velkommen tilbage. Bibiana Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Kjære Niels, Tusen takk for din veldig hyggelige tilbakemelding. Det er veldig hyggelig å høre at du var fornøyd med oppholdet ditt, samt den sentrale beliggenheten vår og hotellet i seg selv. Vi synes det er hyggelig å høre at servicen holder den standard som forventes. Vi ønsker deg hjertelig velkommen tilbake som gjest hos oss ved en annen anledning. Best Regards Bibiana Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Sehr Kunden, Zunächst möchten wir Ihnen für Ihren wunderbaren Bericht danken, den Sie nach Ihrem kürzlichen Aufenthalt in unserem Santa Catalina Royalhideaway Hotel geteilt haben und wir freuen uns zu lesen, dass es uns gelungen ist, Ihren Urlaubserwartungen entsprochen zu haben. Wir freuen uns sehr, dass Sie die Schönheit unserer Einrichtungen und Poollandschaft wirklich genossen haben. Unser Engagement besteht darin, ansprechende und saubere Unterkünfte zu bieten, damit unsere Gäste auch lange nach ihrer Rückkehr nach Hause Ihren Urlaub in toller Erinnerung behalten. Wir freuen uns zu lesen, dass Sie unseren einzigartigen, von Naturwundern umgebenen Standort für Ihren Urlaub in Las Palmas in vollen Zügen genossen haben. Wir möchten Ihnen nochmals unseren Dank für diesen liebenswürdigen Bericht über unser Hotel aussprechen und freuen uns, Sie in Zukunft wieder bei uns begrüßen zu dürfen. Mit Grüssen, Royal Concierge

Dear Arina, thank you very much for sharing this great review of your recent stay at Santa Catalina By, Royal Hideaway Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Las Palmas very soon.

Dear Carol, Thank you very much for your kind feedback.We are glad to know your stay with us was enjoyable and are pleased that you found our location ideal for your requirements. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Charlotte,Thank you for your positive feedback.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It is nice to know that you were pleased with our decor, as it was our goal to create a comfortable atmosphere in which our guests feel welcomed and at home.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Carolyn,Thank you for your positive feedback.It is truly rewarding to learn that your experience at our hotel was nothing short of luxurious. Your commendation of the half board option and our Poemas Restaurant is greatly appreciated and we are pleased to know that our culinary offerings left a lasting impression.We are particularly touched by your kind words regarding our staff. Paola, Xoel, Julia, and the rest of our team are indeed dedicated to providing exceptional service, and it's wonderful to hear that their efforts resonated with you. As a solo traveller, we understand the importance of a comfortable and welcoming atmosphere, and we're thrilled that Santa Catalina, a Royal Hideaway Hotel met your expectations.The availability of sunbeds is a detail we take pride in, ensuring all our guests can relax and enjoy the splendid April weather. Moreover, we are elated that the cleanliness of your room, the condition of the hotel, and the quality of our amenities contributed to the perfection of your stay.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Jennifer,We appreciate that you took the time to share your experience with us.We regret to hear that the lighting system presented a challenge during your stay. We continuously strive for improvement and your observations are invaluable to us. It is heartening to see your commendations regarding our room cleanliness, the overall condition of our hotel, the service provided, and the amenities available. We take pride in maintaining the highest standards to ensure that our guests have a memorable experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Caroline,Thank you for your positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Andre,Thank you for your review.We are sorry if there was a problem with the air-conditioning system in your room and that this was not readily addressed during your stay. We will always do our best to ensure the complete comfort of our guests and this issue will be reviewed with our team to ensure a better level of service is offered in the future.We hope to welcome you back in the future. Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Cher Ahmed,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Santa Catalina, a Royal Hideaway Hotel.Nous sommes ravis que le service ait répondu à vos attentes et que vous ayez apprécié la propreté de votre chambre ainsi que l'ensemble des installations de notre hôtel. Il est gratifiant de savoir que notre personnel a été à la hauteur de vos attentes et que les attentions dédiées à nos clients ont été remarquées.Nous tenons à vous remercier pour vos retours positifs sur les aménagements de la chambre qui ont été pensés pour offrir confort et élégance, en harmonie avec le style historique de notre établissement.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Malcolm,Thank you for sharing your opinion about your recent stay.We are very sorry to hear that you did not enjoy your overall experience. We endeavour to provide an excellent standard for all our guests. Please make us aware of any concerns at the time, so that we may take the appropriate action. We are open to any suggestions you may have which may have made your stay more pleasurable.We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Thomas,Thank you very much for your kind feedback.We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest,Thank you for taking the time to review your stay.It's heartwarming to hear that you had a wonderful birthday celebration at our hotel and that you found our facilities to be beautiful. We're delighted that our team, particularly Carolina from Concierge, provided you with professional and excellent guest services. Your kind words about her patience and readiness to assist are much appreciated.We're also pleased to know you were satisfied with the cleanliness of your room, the condition of the hotel, the service you received, and the amenities provided.We look forward to welcoming you back in the future.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Antonia,We appreciate that you took the time to share your experience with us.We regret to hear that certain aspects of your stay did not meet your expectations. It is our priority to ensure that our rooms are impeccably ready for all guests upon arrival, and we apologize for any oversight in this matter. Our team strives to provide accurate and prompt room service, and we are looking into the communication challenges you've mentioned to ensure clarity in all our guest interactions. We are also attentive to the details that enhance our guests' experiences, such as the provision of blankets and the correct garnishing of drinks. We are pleased to see positive comments about the quality and condition of our hotel, and we take pride in maintaining a high standard for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Gary,Thank you for your review.We regret to hear that the noise from nearby facilities and our rooftop bar disrupted the tranquility of your stay. We are, however, pleased to learn that our team was able to address your concerns promptly and to your satisfaction by providing a quieter room and an unexpected upgrade. The well-being of our guests is our top priority, and we are delighted that our staff's attentive service contributed positively to your overall experience.We are thrilled to hear that the picturesque surroundings of Doramas Park and the courteous nature of our staff made for an enjoyable stay.We hope to see you again in the future. Kind regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Arlene,Thank you for your positive feedback.We're thrilled to hear that you enjoyed the fantastic rooms and setting, as well as our convenient location. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, the level of service, and the amenities provided all met your expectations. Our team strives to maintain the highest standards in all that we offer, so it's rewarding to receive such positive feedback.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Atul,Thank you for your review.We apologize for the inconvenience caused during your check-in and the wait for your room. It is our priority to ensure a seamless arrival experience and we regret any deviation from this expectation. Additionally, we are concerned to hear about your breakfast experience; we strive to provide prompt service and regret any delays you encountered.We are delighted to know that your room upgrade and the access to our exclusive rooftop pool and bar added comfort to your stay. Your praises for the room's comfort and the restful night's sleep you enjoyed are greatly appreciated.We look forward to welcoming you back. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Ailsa,Thank you for your positive feedback.We're thrilled to hear that our convenient location provided easy access to the old town and port, and that you found our local bus service and range of restaurants to your liking. It's wonderful to know that our staff made a positive impression with their friendliness and helpfulness, and that you felt well taken care of throughout your stay.We appreciate your high ratings on room amenities and are delighted that they met all your expectations for comfort and convenience.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Suk Wan, Thank you very much for your kind feedback.We're sorry to hear that the room comfort did not entirely meet your expectations. We aim to provide the utmost comfort for all our guests and your feedback is valuable for our continuous improvement.We are delighted to learn that you appreciated the immaculate cleanliness of our rooms, the pristine condition of our hotel, and the high standard of service provided by our team. It is also wonderful to know that the understated luxury of our establishment contributed to a memorable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Apreciado huésped,Agradecemos sinceramente el tiempo que invirtió en compartir su opinión después de su visita a nuestro Santa Catalina, a Royal Hideaway Hotel. Las opiniones de nuestros huéspedes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento. Lamentamos profundamente que su experiencia no haya estado a la altura de las expectativas y que se haya sentido descuidado durante su visita. Quisiéramos asegurarle que nuestro objetivo es brindar un servicio excepcional a todos nuestros huéspedes sin excepción. Es importante para nosotros mencionar que contamos con protocolos establecidos para garantizar la comodidad y atención de todos nuestros visitantes, incluso durante eventos especiales que involucran a grupos grandes. Nos esforzamos por mantener un equilibrio y asegurar que cada huésped disfrute de las instalaciones y servicios que ofrecemos.Esperamos tener la oportunidad de recibirlo nuevamente para ofrecerle una experiencia que refleje la calidad y el servicio por los cuales somos conocidos.Aprovecho para hacerle llegar un cordial saludo.Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Kära Hans, tack för att ni tog er tid att recensera oss.Tack för din väldigt positiva utvärdering. Vi är glada att vistelsen hos oss var till er belåtenhet och att ni uppskattade både städningen och servicen!Med vänliga hälsningar,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that our team made your stay pleasant and that you found our hotel to be a clean sanctuary for relaxation. It’s wonderful to know that we could provide a service where nothing was too much trouble, as we strive to cater to our guests' needs with the utmost care.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Einar,Thank you for your review.Rest assured that your comments regarding the service will be addressed with our restaurant manager to identify any issues that need to be dealt with.However, we appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We are also delighted to know that you appreciated our installations. It is our intention to offer pleasant accommodation with high standards so that our guests can enjoy their vacation memories once they are back home.We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Sehr geehrter Georg,herzlichen Dank für Ihre Bewertung.Es freut uns sehr zu hören, dass wir Ihre Erwartungen übertreffen konnten und Sie mit der Sauberkeit der Zimmer, dem Zustand des Hotels, dem Service und dem Komfort Ihres Zimmers vollkommen zufrieden waren.Nochmals vielen Dank für diese sehr freundliche Bewertung unseres Hotels und wir freuen uns darauf, Sie in Zukunft wieder zu empfangen.Mit freundlichen Grüßen,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel