Estimado Ricardo,En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Occidental Las Palmas y por compartir su opinión sobre su experiencia con nosotros.Lamentamos leer que nuestros servicios y el aire acondicionado no cumplieron con sus expectativas. La satisfacción de nuestros huéspedes es nuestra prioridad y tomamos nota de todos los comentarios para evaluar posibles mejoras. Efectivamente durante su hospedaje, tuvimos algunos problemas técnicos con el aire acondicionado general. El departamento de mantenimiento lo arregló conforme se percataron de ello, para poder reanudarles su funcionalidad lo antes posible.Nuevamente, disculparnos por este acontecimiento puntual que ha ocurrido durante su estancia.Esperamos volver a hospedarle en otra ocasión y poder así tener la posibilidad de cumplir sus expectativas en un futuro. Cordialmente,Guest Experience

Dear Lynsey,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you had a good stay with us.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience

Dear Guest,We appreciate that you took the time to share your experience with us.We are truly sorry to hear that you were unable to enjoy our jacuzzi during your stay. We strive to ensure all our amenities are in perfect working order and regret any inconvenience this may have caused. It is delightful to hear that you found our location convenient for enjoying the nearby beaches and that our room cleanliness met your expectations. The comfort of our beds is often highlighted by our guests, and we are glad they contributed to a restful night's sleep for you. Additionally, we are thrilled that the range of breakfast options and the friendliness of our staff made a positive impression on you.We hope to welcome you back. Best wishes,Guest Experience

Dear Sydney, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience

Cher Bernard,Merci pour votre excellente appréciation sur votre séjour auprès de notre Occidental Las Palmas. La satisfaction de nos hôtes est notre objectif principal et rien n'est plus gratifiant que de lire que nous avons su être à la hauteur.Nous sommes ravis de lire que vous avez trouvé l'hôtel calme et propre, et que notre personnel ait été à la hauteur de vos attentes en termes d'amabilité et de professionnalisme. Il est également gratifiant de savoir que notre emplacement a contribué à rendre votre expérience agréable et que notre petit déjeuner a su répondre à vos goûts avec notre concept O Breakfast! qui met l'accent sur des produits frais et de saison. Enfin, nous sommes heureux que la beauté de Las Palmas ait enchanté votre séjour.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Guest Experience

Dear Bryn,Thank you for your review.We're sorry to hear that certain aspects of your stay didn't meet your expectations. Regarding the open-plan ensuite design, we acknowledge that it may not be to everyone's taste and appreciate your feedback on this matter. We're also addressing the issue with the shower door to prevent any inconvenience for future guests. While our rooftop terrace aims to provide a relaxing environment, we understand that your experience was less than satisfactory and will look into better utilizing this space. We also plan to ensure the staircase is maintained to the highest safety standards. On a positive note, we're delighted to hear that you found our staff to be absolutely charming and that our breakfast buffet met your expectations. Your comments about room cleanliness and service are much appreciated, and we're glad these aspects contributed positively to your stay.We hope to see you again in the future. Kind regards,Guest Experience

Sehr geehrter Omer,vielen Dank, dass Sie sich für einen Aufenthalt im Occidental Jandía Mar entschieden haben und für Ihre ehrliche Bewertung.Wir freuen uns zu hören, dass Sie unsere großen und hellen Zimmer zu schätzen wussten. Es ist unser stetiges Bestreben, für Sauberkeit und Komfort zu sorgen. Unser Personal ist stolz darauf, für seine Freundlichkeit anerkannt zu werden. Dass Ihnen unser Frühstück gefallen hat, ist eine tolle Bestätigung unserer O Breakfast! Konzept. Wir möchten darauf hinweisen, dass wir zwar keine eigenen Parkplätze anbieten, aber es freut uns, dass Sie in der Nähe des Hotels geeignete Parkmöglichkeiten gefunden haben.Wir schätzen, dass Sie sich die Zeit genommen haben, um Ihre Eindrücke zu teilen und hoffen, dass Sie uns in der Zukunft die Gelegenheit geben, Ihnen einen besseren Service zu bieten.Herzliche Grüße,Guest Experience

Sehr geehrte Lisa,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Es freut uns sehr zu hören, dass Sie mit der Sauberkeit Ihres Zimmers vollkommen zufrieden waren, wir legen großen Wert auf Hygiene und Sauberkeit. Auch dass Sie den Zustand des Hotels mit 100% bewertet haben, bestätigt unser Engagement für die Instandhaltung unserer Einrichtungen. Wir sind ebenso erfreut über Ihre Anerkennung unseres Services, unser Team ist stets bemüht, jedem Gast einen unvergesslichen Aufenthalt zu bereiten.Bis bald hoffentlich.Mit freundlichen Grüßen,Guest Experience

Dear Guest,Thank you very much for your review.We appreciate that you were satisfied with the facilities of the room, as all our rooms are comfortable and well-equipped. We are sorry if we did not fully meet your expectations in any way, and we would like to assure you that we are constantly striving to increase the comfort and satisfaction of our guests.We hope to see you again among our guests soon.Have a nice day! Best regards,Guest Experience

Dear Anand, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience

Estimado Álvaro,La visión de nuestros clientes es la clave para completar la satisfacción de nuestros huéspedes, por ello estamos muy agradecidos por el tiempo dedicado a escribir este comentario.Ofrecer nuestro más alto nivel de hospitalidad es nuestro principal objetivo y sinceramente lamentamos no haber estado a la altura de sus expectativas en esta ocasión. Sentimos profundamente recibir su reseña en la que nos traslada su decepción con su estancia y echamos de menos una mayor concreción en sus comentarios que nos permitan saber en qué aspectos puntuales no hemos sabido estar a la altura de sus expectativas. Las opiniones de nuestros huéspedes suponen siempre para nosotros una forma clara de descubrir aquellos puntos en los que es posible la mejora.Esperamos volver a hospedarle en otra ocasión. Cordialmente,Guest Experience

Dear Adrian, Thank you for your review. We are sorry that due to the guidelines issued by the government that we are following for the well-being of guests as well as our team members, we are currently unable to open our restaurant. Please accept our apologies for any inconvenience due to these new measures. We are, nevertheless, pleased that you had an enjoyable stay with us. We are very pleased to know that you appreciated the room we accommodated you in and that you found it to be comfortable with our high standards upheld. We hope to welcome you back in the future. Best wishes, Guest Experience

Dear Jon, Thank you for taking the time to review your stay. We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We will be sure to share your comments with Kevin, he will be thrilled. We look forward to welcoming you back for another memorable experience. Best wishes, Guest Experience

Dear Robert, Thank you very much for your kind feedback. We do our best to ensure that guests feel welcome and it is very rewarding to know that you appreciated the high standards we strive to uphold. We look forward to welcoming you back for another memorable experience. Best wishes, Guest Experience

Dear Joanne, Thank you for sharing your review with us. We are happy to know that you appreciated the high standards which we strive to uphold at our hotel. However, we regret the inconvenience you experienced because of the street noise despite the special windows we have to isolate the noise. Your comfort is of the utmost importance to us. We look forward to the pleasure of welcoming you back on future occasions and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience

Kjære Justyna, Tusen takk for din hyggelig tilbakemelding etter ditt opphold hos oss på {$ESTA-NAME}. Vi setter pris på at du har gitt oss en tilbakemelding. Og synes det er hyggelig at du liker standarden på hotellet selv om området ikke var helt etter dine ønsker. Takk for din tilbakemelding, og vi håper å se deg igjen snart. Guest Experience

Apreciado Ignacio, Gracias por sus comentarios acerca de su estancia en nuestro hotel. Apreciamos que nos haya elegido para su visita aLas Palmas de Gran Canaria, sin embargo, nos disculpamos por las molestias ocasionadas por nuestro personal de planta a la hora de llevar a cabo su labor. Revisaremos lo ocurrido y tomaremos las medidas necesarias para que no vuelva a suceder. Sentimos que no se sintiera cómodo en la habitación para trabajar. Por lo demás, nos gustaría darle las gracias por la positiva valoración general que nos ha concedido y por compartir su satisfacción con su experiencia de alojamiento en nuestras instalaciones. Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo, Guest Experience

Dear Anna, Thank you for rating your recent stay. We are thrilled that everything was to your satisfaction during your stay. Your positive feedback encourages our dedicated team members to continue making every experience here a memorable one for our guests. We hope to see you again soon, Kind regards, Eneida Ventura, Guest Experience Manager

Apreciado Antonio, En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Occidental Las Palmas, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Occidental Las Palmas. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Esperamos volver a recibirle en su próxima visita. Saludos cordiales, Eneida Ventura, Guest Experience Manager

Dear Guest, Thank you for reviewing your stay with us. We are glad that you had a pleasant stay with us and you appreciated our ideal location. We are sorry to hear that your room did not meet all your expectations, on a future occasion please do not hesitate to inform our reception of any concerns, our team will promptly address the issue and make it right for you. We appreciate your feedback and will be addressing your comments with our housekeeping and apologise for any inconvenience. We hope to see you again in the future. Kind regards, Guest Experience

Dear Gustavo, We would like to thank you for this rating of your recent stay. We are glad your stay was enjoyable. We look forward to welcoming you back. Best regards, Guest Experience

Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay and that you found the room clean and comfortable and that you enjoy our breakfast and beatiful views from the rooftop.Your fantastic feedback motivates us to continue working in the same direction.On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us directly if we can assist in making your return even more memorable. Kind Regards, Eneida Ventura

Estimado Alberto, Le agardecemos su valoración tan positiva , esperamos que nos vuelva a elegir en un futuro. Reciba un cordial saludo

Estimado Fabricio,g Gracias por su magnífica opinión y esperamos recibirle aquí de nuevo muy pronto. Atentamente

Dear Guest, We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Best regards

Dear John, Thank you for taking the time to review our hotel!We hope to see you soon so we may welcome you with our best smile.

Estimado Juan Carlos, Le agradecemos sus amables comentarios sobre su experience en el hotel , alabando nuestras instalaciones , limpieza, así como la amabilidad de nuestra compañera Eneida. Estamos deseando verle de nuevo en el hotel. Recibna un cordial saludo

Estimada Alicia, Muchas Gracias por su fantástica valoración . Esperamos que nos vuelva a elegir en el futuro. Saludos

Estimado Enrique, Muchas gracias por hacernos llegar su satisfactorio resumen de la experiencia en el hotel , nos alegra que tanto la limpieza como nuestro personal hayan destacado en su valoración . Esperamos volver a verle pronto de visita. Atentamente

Muchas gracias por su valoración !

Muchas gracias por su valoración