Udendørs spabad
Tjek tilgængelighed

Anmeldelser af Peppers Soul Surfers Paradise

5 out of 5
Peppers Soul Surfers Paradise
8 The Esplanade, Surfers Paradise, QLD

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 1653 af i alt 2141 anmeldelser" "
Bedømmelse på 8 − Udmærket. 337 af i alt 2141 anmeldelser" "
Bedømmelse på 6 − Okay. 86 af i alt 2141 anmeldelser" "
Bedømmelse på 4 − Dårligt. 38 af i alt 2141 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 27 af i alt 2141 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

9,0/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Per Loeye, Copenhagen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel best location
If you want a hotel with best location in Surfers Paradise this is it. We stayed there for 3 days in excellent appartment with seaview. Perfect for a romantik vacation. Very friendly and serviceminded staff. I can only highly recommend this hotel.

10/10 Fremragende

Tammy

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
A place were a couple or a family could spend a lot of time together. Lots and lots of things to do out there.
Overnattede 8 nætter i maj 2024

10/10 Fremragende

Valerie Virginia

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed our stay at Peppers, great location, spectacular views and close proximity to the beach, shops and transport. The buffet breakfast was great too. Will definitely revisit.
Overnattede 3 nætter i maj 2024
Svar fra The Guest Service Team den 27. maj 2024
Hi Velerie,Thank you for the feedback!Hopefully we can welcome you back to Soul again for more beach, breakfast buffet and epic views!Warm regards,The Guest Service Team

10/10 Fremragende

Tracey

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome
Overnattede 8 nætter i maj 2024
Svar fra The Guest Service Team den 24. maj 2024
Hi Tracey,Thank you for the feedback!Hopefully we can welcome you back again very soon.Warm regards,The Guest Service Team,

10/10 Fremragende

Rajender

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Best place to spend your holidays in surfers paradise.
Overnattede 3 nætter i maj 2024
Svar fra The Guest Service Team den 13. maj 2024
Thanks for choosing Peppers Soul for your recent visit.

10/10 Fremragende

liming

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra The Guest Service Team den 13. maj 2024
Thanks for choosing Peppers Soul for your recent visit.We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

10/10 Fremragende

Xuehui

Synes godt om: Rengøring
Overnattede 4 nætter i april 2024
Svar fra The Guest Service Team den 6. maj 2024
We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

6/10 Okay

Adelina

Overnattede 5 nætter i april 2024
Svar fra The Guest Service Team den 3. maj 2024
We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards,Guest Service Team

10/10 Fremragende

ERIKO

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra The Guest Service Team den 3. maj 2024
Hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

10/10 Fremragende

Matthew

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra The Guest Service Team den 21. apr. 2024
Thanks for choosing Peppers Soul for your recent visit.We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

8/10 Udmærket

Joseph

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
There is two times the your staff ask us to take the next lift because they push the trolley into the lift first and said to me "you take the next "
Overnattede 5 nætter i april 2024
Svar fra The Guest Service Team den 15. apr. 2024
Hi Joseph,Thank you for posting your review after your recent stay at Peppers Soul.We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards,Guest Service Team

10/10 Fremragende

Shu Kam stenhen

Overnattede 4 nætter i april 2024
Svar fra The Guest Service Team den 6. maj 2024
Thank you for the feedback!Hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

10/10 Fremragende

Zoe

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Very kind staff! Beautiful sea view and everything is just perfect. Thank you!
Overnattede 3 nætter i april 2024
Svar fra The Guest Service Team den 9. apr. 2024
Hi Zoe,Thank you! Thank you for the feedback of Peppers Soul.We think your feedback is just perfect.

4/10 Dårligt

Bashir

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra The Guest Service Team den 8. apr. 2024
We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards,Guest Service Team

10/10 Fremragende

Renu

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Very good hotel and staff are very good and friendly Rooms are very clean
Overnattede 4 nætter i marts 2024
Svar fra The Guest Service Team den 7. apr. 2024
Hi Renu,Thank you for the review of Peppers Soul.Warm regards

10/10 Fremragende

Wendell

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Spacious comfortable stay with immediate beach and city life.
Overnattede 1 nat i marts 2024
Svar fra Guest Service Team den 3. apr. 2024
Hi Wendell,Thank you for the feedback!See you again soon.

10/10 Fremragende

Steven

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This property location is prime spot at surfer paradise, i will book again through Expedia, easy, no hazard. The most important is peppers provide a free parking and access to swimming pool even when we check out. Appreciate peppers and Expedia.
Overnattede 4 nætter i marts 2024
Svar fra Guest Service Team den 3. apr. 2024
Hi Steven,We love that you enjoyed your stay here and hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

8/10 Udmærket

nadia

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Spacious apartment
Overnattede 3 nætter i marts 2024
Svar fra Guest Service Team den 26. mar. 2024
Hi Nadia,Thank you for the feedback!

6/10 Okay

Aaron

A lot of water damage visible on ceilings in common areas. Holes in walls with fans blowing inside the walls. Pool chairs were absolutely rotten, dirty and worn which was surprising and disappointing for this 5 star resort. Glass/mirrors in room dirty with hand prints visible. Thick dust above fridge. All cleaning rags and mops left dirty inside washing machine from housekeeping. Great location and view. Room was ok minus concerns above.
Overnattede 2 nætter i marts 2024
Svar fra Guest Service Team den 26. mar. 2024
Hi Aaron,Thank you for sharing your experiences at Peppers Soul,Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.

10/10 Fremragende

Akihiko

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Guest Service Team den 26. mar. 2024
Thank you for the feedback!

10/10 Fremragende

Roquito Jr

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Location is right at the heart of Surfers Paradise. The apartment has generous living space, with fully functioning kitchen and laundry facilities. It was very comfortable. Reception and staff were helpful and courteous. We got prompt response to our requests. Breakfast at Hyde restaurant was fantastic, we could not ask for a better one. The wait staff were fantastic.
Overnattede 9 nætter i marts 2024
Svar fra Guest Service Team den 26. mar. 2024
Hi Roquito,Thanks for providing such positive feedback regarding your recent stay at Peppers Soul.It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team.Hopefully we can welcome you back again soon!

10/10 Fremragende

Stephen

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel in the perfect location.
Overnattede 4 nætter i marts 2024
Svar fra Guest Service Team den 26. mar. 2024
Hi Stephen,Thank you for taking the time to share your feedback!

8/10 Udmærket

ASHWA

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra Guest Service Team den 26. mar. 2024
Thank you for your feedback!Hope to see you soon.

10/10 Fremragende

Ljupco

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, great service A A A ,very clean place. I prefer to stay again 👍
Overnattede 7 nætter i februar 2024
Svar fra Guest Service Team den 26. mar. 2024
Hi Ljupco,Thanks for choosing Peppers Soul for your recent visit.We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!

10/10 Fremragende

Rabia, Auckland

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Greet location ,right in the hub of surfers paradise We were in a 2 bedroom apartment and it was spacious Very clean and new
Overnattede 4 nætter i februar 2024
Svar fra Guest Service Team den 26. mar. 2024
Hi Rabia,Thank you for the feedback!Ill be sure to share with the team.

8/10 Udmærket

KIN FAI GARY

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Our family of 4 staying for 3 nights in the middle of our driving trip from Sydney to Brisbane. Great location, with steps away from beach. However, we forgot an iPAD during our stay as we suddenly found this out while we are on plane back home. We then called to hotel and up to now 3 days after coming back we still didn't heard back from them. This is a first time I had such a scenario as I am a frequent flyer internationally and having tens of trips per year.
Overnattede 3 nætter i februar 2024
Svar fra Guest Service Team den 26. mar. 2024
Thank you for posting your review after your recent stay at Peppers Soul.We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving.

8/10 Udmærket

Colin

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Some up keep needs to be done. Lifts. 1 lift button did not work for the duration of our stay. Lifts would "hang" on floors and the wait for a lift at times was painful. You place "Do not Disturb" on your door and house keeping would ring you to see if they could access the room. For the money, we won't be staying there again. There is nothing special or stand out about this place.
Overnattede 8 nætter i februar 2024
Svar fra Guest Service Team den 26. mar. 2024
Hi Colin,Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.

6/10 Okay

Verificeret rejsende

Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
The hotel is decent and has amazing views but the room wasn't as clean (bath ropes had massive stains on them) and had broken items in it (oven and phone). The team was nice but I expected a little more professionalism and prompt actions to resolve our complaints. The amenities were nice but also worn out.
Overnattede 2 nætter i februar 2024
Svar fra Guest Service Team den 26. mar. 2024
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Fremragende

anthony

Overnattede 8 nætter i februar 2024
Svar fra Guest Service Team den 26. mar. 2024
10/10 Whoop whoop! Thank you for the feedback.

10/10 Fremragende

Peter David

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
The whistling through the doors to the balcony
Overnattede 7 nætter i februar 2024
Svar fra Guest Service Team den 26. mar. 2024
5/5 Whoop Whoop! Thank you for the feedback.

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
What we liked? Location, two bathrooms and the everyday room service. Cleanliness. What didn't we like ? 1.The rubbish smell in the corridor outside the unit was unbearable. 2. The washing machine in laundry fell of the wall and could have injured one of us. 3.The heat, vehicle exhaust smell and humidity in the basement carpark (lack of exhaust) was ridiculous.
Overnattede 7 nætter i januar 2024
Svar fra Guest Service Team den 26. mar. 2024
Hi Michael,We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving.

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Guest Service Team den 26. mar. 2024
Thank you for the feedback.

4/10 Dårligt

Nabil, KYLE BAY

Rejste med familie, Forretningsrejsende
Synes godt om: Faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Property is very run down
Overnattede 12 nætter i januar 2024
Svar fra Guest Service Team den 26. mar. 2024
Hi Nabil,Thank you for sharing your experiences at Peppers Soul,Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.

10/10 Fremragende

JINMO, Frenchville

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic view!!!!
Overnattede 3 nætter i januar 2024
Svar fra Guest Service Team den 26. mar. 2024
Thank you for the feedback!

8/10 Udmærket

Michael

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Guest Service Team den 26. mar. 2024
Thank you for the feedback!

8/10 Udmærket

Pepi

Rejste med familie
Close to everything shops beach restaurants. Housekeeping daily great service. Thanks
Overnattede 6 nætter i januar 2024
Svar fra Guest Service Team den 26. mar. 2024
Hi Pepi,We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!

8/10 Udmærket

Chris

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Peppers Soul Team

8/10 Udmærket

Rhiannon

Rejste med familie
Synes godt om: Rengøring
Peppers Soul The stay was absolutely lovely - just a beautiful piece of paradise for a weekend birthday celebration. There was a lovely birthday card and box of chocolates to greet my daughter, the apartment was stunning - clean and welcoming and aircon blasting (thank heavens lol). Positives: The check in was fast, wheelchair /disability friendly throughout, (easy access lifts right next to checkin desk/entry etc), great customer service from most and the bags were all taken to our room, from the car, while we checked in. Large comfy beds, fresh clean and pressed linen and plenty of extra blankets and pillows in the wardrobes, slippers and robes supplied The views were gorgeous, the shower water flow and temperature was great and everything you need in the kitchen IF you want to cook. Breakfast on Sunday (included in booking) - reservation made for 9am, finally actually greeted/spoken to at 9.20, seated at 9.25, no food until 10am , last greeter couldn’t care less until she found out at 9.30 that we were guests of the hotel - understaffed, poor communication/attitude, and very poor experience
Overnattede 2 nætter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for taking the time to share your detailed feedback about your recent stay at Peppers Soul. We are pleased to hear that you enjoyed the beautiful apartment, the stunning views, and the birthday celebration for your daughter.However, we apologize for the challenges you faced during breakfast on Sunday. It's clear that there were issues with service, communication, and the overall experience. Your feedback is valuable, and we will share it with our team to address the areas that need improvement.We appreciate your positive comments about the check-in process, accessibility, and the quality of the room. Our aim is to provide a seamless and enjoyable experience for all guests, and we regret that we fell short in certain aspects.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Kind regards,Peppers Soul Team

8/10 Udmærket

XIAOFENG

Overnattede 4 nætter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

6/10 Okay

John

Rejste med familie og småbørn
Mould growing in bathrooms… cleaned but not cleaned if you know what I mean.
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Martin

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Second time here and just as amazing as the first
Overnattede 4 nætter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for choosing Peppers Soul once again. We're delighted to hear that your second visit was as amazing as the first. Our team works hard to provide excellent service, and we look forward to welcoming you back. If there's anything specific you enjoyed or suggestions for improvement, please let us know. Your feedback is valuable to us.Warm regards,Peppers Soul Team

10/10 Fremragende

Tarek

Overnattede 3 nætter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

10/10 Fremragende

Tony

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

10/10 Fremragende

Sewa

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very accessible
Overnattede 2 nætter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

10/10 Fremragende

Ghulam ALI

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

6/10 Okay

Paul

Overnattede 3 nætter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. We value your input, and it's essential for us to know how we can improve. If there are specific areas or aspects of your stay that contributed to the 3 out of 5 rating, we would appreciate more details. Your satisfaction is our priority, and we hope to have the opportunity to enhance your experience in the future.Best regards,Peppers Soul Team

6/10 Okay

Yat In

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter
Took too much time to wait for lift! Aircon was stopped for 2 times during our 3-day stay. Some of the reception staff's attitude was not good. Nice view and good location though. Just that the above issues are not acceptable given such a premium price.
Overnattede 3 nætter i december 2023
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for choosing Peppers Soul, and we appreciate your feedback. We apologize for the inconvenience you experienced with the elevator wait times, air conditioning, and the attitude of some staff members. Your concerns are valid, and we'll address them internally to ensure a better experience for our guests.We're pleased to hear that you enjoyed the nice view and our convenient location. If there's anything specific you'd like us to focus on for improvement or if you have any additional comments, please feel free to share.Warm regards,Peppers Soul Team

6/10 Okay

Tara

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
When we arrived into our room the floor felt dirty to the point we had to leave our thongs on, the balcony had clumps of hair and dirt, bathroom had mould, furniture outdated and bed not comfortable, for the price the accommodation to me did not meet 5 star expe tations.
Overnattede 4 nætter i december 2023
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for sharing your recent experience at Peppers Soul. We apologize for the cleanliness and comfort issues you encountered in your room. We take your feedback seriously and will address these concerns with our teams. If you have additional details to share, please let us know. We appreciate your feedback and hope for the opportunity to improve in the future.Warm regards,Peppers Soul Team

6/10 Okay

Sam

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Lifts were awful with long waits and no available stairs. Long wait for a tepid breakfast.
Overnattede 3 nætter i december 2023
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for your recent stay at Peppers Soul. We apologize for any inconvenience caused by the issues with the lifts and the wait for breakfast. Your feedback is valuable, and we will address these concerns to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,Peppers Soul Team

10/10 Fremragende

Vasilios

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great great amazing view the 3 bedrooms ocean view!!!!! Overall very clean.. nice pool inside/outside etc.. will definitely go back to same hotel at my next visit to Gold Coast
Overnattede 3 nætter i december 2023
Svar fra Peppers Soul Team den 6. jan. 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team