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Anmeldelser af Novotel Surfers Paradise

4.5 out of 5
Novotel Surfers Paradise
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 425 af i alt 1012 anmeldelser" "
Bedømmelse på 8 − Udmærket. 295 af i alt 1012 anmeldelser" "
Bedømmelse på 6 − Okay. 154 af i alt 1012 anmeldelser" "
Bedømmelse på 4 − Dårligt. 74 af i alt 1012 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 64 af i alt 1012 anmeldelser" "

8,2/10

Rengøring

8,4/10

Service og personale

7,8/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

JASPREET

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room wasn’t ready even on check in time . Staff was rude and
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Domenic

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent , quality hotel at a prime convenient location close to the best ,that surfers paradise has to offer ..i stayed for 14 nights and enjoyed being welcomed by the hotel staff..i was inpressed with the generous size of the room given for superior delux guests ...Will definitely stay again and coup some accor membership points and bonuses / discounts..
Overnattede 14 nætter i maj 2024
Svar fra Dorcas den 26. maj 2024
Hi Domenic,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

YAYOI

Synes godt om: Service og personale
Overnattede 3 nætter i maj 2024
Svar fra Dorcas den 26. maj 2024
Hi Yayoi,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

CHEE WAI

Rejste med partner
Synes godt om: Rengøring, service og personale
Very helpful and pleasant staff .
Overnattede 3 nætter i maj 2024
Svar fra Dorcas den 26. maj 2024
Dear Chee Wai,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Meena

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i maj 2024
Svar fra Dorcas den 26. maj 2024
Hi MeenaThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

Gavin

Synes godt om: Overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i maj 2024
Svar fra Dorcas den 26. maj 2024
Dear Gavin,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

Trevor

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Hotel is central to everything in Surfers Paradise which made it very convenient but the hotel doesn't have its own parking and the facilities are out dated
Overnattede 2 nætter i maj 2024
Svar fra Dorcas den 19. maj 2024
Dear Trevor,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are currently working on a number of projects to improve the products for our guest. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

Edward

Rejste med familie, Rejste med partner
Synes godt om: Service og personale
The gentleman at the help desk was very helpful.
Overnattede 7 nætter i maj 2024
Svar fra Dorcas den 19. maj 2024
Hi Edward,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Lascelles

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Novotel Surfers Paradise is in a great location. Very central and good walking distance to lots of food and attractions. The hotel staff are amazing.
Overnattede 3 nætter i maj 2024
Svar fra Dorcas den 19. maj 2024
Hi Lascelles,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Russell

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location Great facilities as always from Accors Novotel
Overnattede 5 nætter i maj 2024
Svar fra Dorcas den 10. maj 2024
Hi Russell,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Lence

Overnattede 4 nætter i april 2024
Svar fra Dorcas den 26. maj 2024
Hi Lence,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Robbie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Dorcas den 8. maj 2024
Good Day Robbie,Thank you for choosing to us and for giving us the 5 out 5 review.Kind Regards,

10/10 Fremragende

TRISTAN

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was good
Overnattede 1 nat i maj 2024
Svar fra Dorcas den 6. maj 2024
Dear TristanThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 Mark rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

Snezana

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the distances ,it was close to main street, beach , restaurants...i didn't liked the noise of the next-door hotel's, we didn't sleep or rest the whole time that we was staying at Novotel.
Overnattede 4 nætter i april 2024
Svar fra Dorcas den 6. maj 2024
Dear Guest ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Michael

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location, and access to the amenities
Overnattede 2 nætter i april 2024
Svar fra Dorcas den 6. maj 2024
Dear MichaelThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Juhee

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
All well
Overnattede 6 nætter i april 2024
Svar fra Dorcas den 1. maj 2024
Hi JuheeThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

MALIK ABDUL QADEER

Rejste med familie og småbørn
Synes godt om: Faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
It is on perfect location
Overnattede 4 nætter i april 2024
Svar fra Dorcas den 30. apr. 2024
Dear Malik Abdul Qadeer,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Mehreen

Overnattede 1 nat i april 2024
Svar fra Dorcas den 19. maj 2024
Hi Mehreen,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

Neelam

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome place to stay
Overnattede 2 nætter i april 2024
Svar fra Dorcas den 30. apr. 2024
Dear Neelam,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Sana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good services and nice staff
Overnattede 4 nætter i april 2024
Svar fra Dorcas den 30. apr. 2024
Dear Sana,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Aisling

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gym,pool, poolside QR code, spa, great location, friendly staff. Everything at your door
Overnattede 3 nætter i april 2024
Svar fra Dorcas den 30. apr. 2024
Dear Aisling,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

Aleksander, Picton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
nice room and view from the 16 th floor!
Overnattede 1 nat i april 2024
Svar fra Dorcas den 30. apr. 2024
Dear Aleksander,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Tara

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 6 nætter i april 2024
Svar fra Dorcas den 19. maj 2024
Dear Tara,Thank you for your rating.Kind Regards,Dorcas

6/10 Okay

David

Synes godt om: Rengøring, service og personale
Overnattede 6 nætter i april 2024
Svar fra Dorcas den 30. apr. 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Nathalie Anne-Marie, Wellington

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a great stay. Comfortable room with amazing views. Sheridan at reception was lovely and really made my stay a wonderful experience.
Overnattede 7 nætter i april 2024
Svar fra Dorcas den 24. apr. 2024
Dear Nathalie Anne-Marie,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team and Sheridan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

Anjelika

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were lovely, quiet enough for the area its in. Clean rooms
Overnattede 2 nætter i april 2024
Svar fra Dorcas den 30. apr. 2024
Dear Anjelika,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Naomi

Overnattede 7 nætter i april 2024
Svar fra Dorcas den 13. maj 2024
Hi Naomi,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

Sarah

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had to pay extra for car parking, buffet breakfast was expensive for what was on offer and the amount of people
Overnattede 7 nætter i april 2024
Svar fra Dorcas den 22. apr. 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Nicola

Rejste med familie
Synes godt om: Service og personale, faciliteter
Excellent view and great room for our family
Overnattede 5 nætter i april 2024
Svar fra Dorcas den 22. apr. 2024
Hi Nicola,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

4/10 Dårligt

Kathryn

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We were in the renovated section The room was fine however you can hear everything including the lift doors constantly going up and down and opening Had to ask reception to fill body wash as when we arrived there was none and rubbish and dropped food was left in the hall way for days. Location was the only positive.
Overnattede 4 nætter i april 2024
Svar fra Dorcas den 22. apr. 2024
Dear Kathryn,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Louisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It's a great hotel with great location but some of my clothes were stolen out of the guest dryer machines. And a pair of shorts also taken from the room. When i reported it to front desk, the lady didn't really know what to do. So whoever took them, needs it more than us
Overnattede 2 nætter i april 2024
Svar fra Dorcas den 18. apr. 2024
Dear Louisa ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas Reservation

10/10 Fremragende

Zlatko

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Dorcas den 11. apr. 2024
Dear Zlatko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,

6/10 Okay

Jason

Pool area needs modernising Room was nice Staff forgot to clean the room
Overnattede 4 nætter i april 2024
Svar fra Dorcas den 9. apr. 2024
Dear Jason,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Balwinder

Overnattede 2 nætter i april 2024
Svar fra Dorcas den 24. apr. 2024
Hi Balwinder,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Peter

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
a lot more run down than 1 year ago when we stayed, lifts not working, no parking even though we paid for it, great location, just not run as it was
Overnattede 5 nætter i marts 2024
Svar fra Dorcas den 5. apr. 2024
Dear Peter ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

Aimee, West End

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Got to the property to be told they’re now cashless and also can’t use Apple Pay which was almost a disaster as I don’t carry a physical debit card with me anymore. This info should be notified when booking property this is my 3rd trip in 4 months and the first I was aware of the change of process. Other than that bed was so comfy best sleep I’ve had in weeks and Sheridan at front desk is consistently lovely and helpful at every checkin.
Overnattede 1 nat i marts 2024
Svar fra Dorcas den 3. apr. 2024
Dear Aimee,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

LEONARD

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i februar 2024
Svar fra Dorcas den 3. apr. 2024
Hi Leonard,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Second time staying here and they were excellent both times. Clean, great location and great breakfast
Overnattede 10 nætter i marts 2024
Svar fra Dorcas den 3. apr. 2024
Good Day David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

Binita

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Dorcas den 3. apr. 2024
Hi Binita,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

William

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service was good and the staff friendly .
Overnattede 2 nætter i marts 2024
Svar fra Dorcas den 26. mar. 2024
Hi WIlliam,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Mustafa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 5 nætter i januar 2024
Svar fra Dorcas den 26. mar. 2024
Hi Mustafa,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Brodie-Lee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Dorcas den 26. mar. 2024
Hi Brodie-Lee,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Udmærket

Masahiko

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location.
Overnattede 5 nætter i marts 2024
Svar fra Dorcas den 26. mar. 2024
Hi Masahiko,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Brooke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Dorcas den 26. mar. 2024
Hi Brooke,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Jason

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy and quick check-in and check-out. Lift was super fast! Food options on-site and within easy walking distance. Staff helpful and friendly. Will stay again when in town.
Svar fra Dorcas den 26. mar. 2024
Hi Jason,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Barry

Rejste med partner
Synes godt om: Rengøring
If you enjoy the sound of loud clubbing and dance music from surrounding premises punctuating your sleep until 4am on a Sunday morning go right ahead.
Overnattede 1 nat i marts 2024
Svar fra Dorcas den 26. mar. 2024
Dear Barry,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Mahran D

Synes ikke om: Rengøring
Overnattede 7 nætter i marts 2024
Svar fra Dorcas den 26. mar. 2024
Hi Mahran D,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent central location, never thought i would like surfers paradise but glad to be proven wrong. Hotel staff were excellent and the view from the 33rd floor was awesome.
Overnattede 7 nætter i marts 2024
Svar fra Dorcas den 26. mar. 2024
Hi James,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Dobrica

Overnattede 5 nætter i marts 2024
Svar fra Dorcas den 5. apr. 2024
Hi Dobrica,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Fremragende

Tomoko

Overnattede 2 nætter i marts 2024
Svar fra Dorcas den 3. apr. 2024
Hi Tomoko,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager