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Anmeldelser af Mantra on View Hotel

4.5 out of 5
Mantra on View Hotel
22 View Avenue, Surfers Paradise, QLD

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 349 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 337 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 161 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 91 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 64 af i alt 1002 anmeldelser" "

7,8/10

Rengøring

8,4/10

Service og personale

7,2/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

PATRICK

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good hotel
Overnattede 5 nætter i maj 2024
Svar fra Mantra On View Management Team den 22. maj 2024
Dear Patrick,We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Kieren

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Kate den 20. maj 2024
Thank you for taking the time to leave us a rating Kieren!

10/10 Fremragende

Narelle

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very easy to get around. Walkable and close to everything.
Overnattede 1 nat i maj 2024
Svar fra Kate den 20. maj 2024
Thank you for taking the time to leave us a 5/5 rating Narelle!

6/10 Okay

Nashrin

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Didn’t like the breakfast
Overnattede 4 nætter i maj 2024
Svar fra Mantra On View Management Team den 18. maj 2024
Dear Nashrin,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Udmærket

John, GLENMORE PARK

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Well done Liam and Nikita for rescuing our stay. On arriving we were checked into a double, not a king as booked and paid for. I'm surprised we were charged extra to park in their own car park as guests.
Overnattede 1 nat i maj 2024
Svar fra Mantra On View Management Team den 18. maj 2024
Dear John,Thank you for sharing your 4/5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 Udmærket

Carladayna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Little bit dirty
Overnattede 1 nat i maj 2024
Svar fra Mantra On View Management Team den 18. maj 2024
Dear Carladayna,Thank you for sharing your 4/5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 Udmærket

Flojo

Synes godt om: Service og personale
Friendly staff good customer serviceocation is convenient close to the beach stores and restaurants. Just the unit was a bit run down not dirty just needs some new paint on the drawers?
Overnattede 4 nætter i maj 2024
Svar fra Mantra On View Management Team den 14. maj 2024
Dear Flojo,Thank you for taking the time to rate us 4/5. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Olena

Synes godt om: Rengøring, service og personale
I've been staying in this hotel for a few years now, and I usually enjoy my stay but not this time. Fist I has bed bugs, and while staff was absolutely fantastic and they gave me another room no question asked, this shouldn't have happened in first place. The second room was great but it was heavy smoke smell in the corridors, def not how I pictured non smoking rooms. Hope they'll do better next time
Overnattede 2 nætter i maj 2024
Svar fra Mantra On View Management Team den 14. maj 2024
Dear Olena,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Dårligt

Phui

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
To the manager and being an Accor Vacation Club member, I would not say this is an enjoyable stay. 1. Only after booking and full payment, email arrived 2 days later about things to know which are not clearly stated at booking time. 2. Parking was stated at $15.00 per car per day, which is not ideal but when arrived at check in, your staff said it’s $20.00, not $15.00. I mentioned that it was stated as $15, she only said it has changed. That’s misrepresentation in law. 3. There is a restaurant on site but later informed that it does not offer lunch, dinner nor in room dining. There was even still an ad at elevator for buffet breakfast deal but small print states valid till 30 April and I checked in on 4 May. 4. Parking was charged but then be informed that it’s at Deliveries section of the basement, hence no lift for luggage. After hours will have to be opened by getting out of the car to tap! 5. For an Accor affiliated property, there were no shower cap, no sanitary bags, no laundry bag and no smart TV either. 6. Cleaner came in to tidy room but did not clean the coffee cups. 7. There was spa tub amenity but it’s the first that I have been to which are outdoor but not heated. To the party that is reviewing this, they should seriously review the management of the hotel.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Angela

Overnattede 3 nætter i april 2024
Svar fra Mantra On View Management Team den 15. maj 2024
Dear Angela,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

6/10 Okay

Gina, RUNAWAY BAY

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
No heated spa, no day spa, no room service, no dinner restaurant
Overnattede 1 nat i april 2024
Svar fra Mantra On View Management Team den 20. apr. 2024
Dear Gina,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Udmærket

Barbara

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bathroom rubbish bin needs either cleaning or chucking out. ROOM 1117
Overnattede 3 nætter i april 2024
Svar fra Mantra On View Management Team den 10. apr. 2024
Dear Barbera,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Udmærket

Jagjeet

Overnattede 2 nætter i april 2024
Svar fra Mantra on View Surfers Paradise | Management Team den 26. apr. 2024
Dear Jagjeet, Thank you for taking the time to leave a review based on your recent experience with us at Mantra on View Surfers Paradise. We are pleased to see that your stay met your expectations! Your feedback is important to us and we will be using this to encourage our team to continuously improve our services so that more guests can enjoy the excellent experiences we wish to provide. It is our sincere hope to welcome you back to Mantra on View in the near future!

10/10 Fremragende

Ethel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, great service from staff would stay there again or refer the hotel
Overnattede 1 nat i april 2024
Svar fra Kate den 7. apr. 2024
Thank you for your 5/5 review Ethel! I am glad to hear our staff made such a good impression!

6/10 Okay

Chukit

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Good location near beach and shopping centre.
Overnattede 3 nætter i marts 2024
Svar fra Mantra on view Management Team den 2. apr. 2024
Dear Chukit,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Fremragende

Panagiotis, MELTON

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 3 nætter i marts 2024
Svar fra Kate den 1. apr. 2024
Thank you for taking the time to leave us a 5-star review!

10/10 Fremragende

Natalie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great
Overnattede 4 nætter i marts 2024
Svar fra Kate den 1. apr. 2024
Thank you for taking the time to leave us a review Natalie!

2/10 Forfærdeligt

Talara

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overall it wasn’t the best I wish I spent more money on somewhere nicer. I’m still waiting for a promised refund 2 months later.
Overnattede 5 nætter i februar 2024
Svar fra Mantra On View Management Team den 26. mar. 2024
Dear Talara,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Dårligt

Suran

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There wasn’t even a bottle of water in the room. They mention water and other things in welcome card but there wasn’t anything. There was a big sting on the floor.
Overnattede 3 nætter i marts 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Suran,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Udmærket

Harmanpreet

We stayed for 5 days in Mantra hotel, room was very clean and we had had a great time here.
Overnattede 4 nætter i marts 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Harmanpreet,We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Udmærket

Charmaine

Happy staying at Mantra
Overnattede 1 nat i marts 2024
Svar fra Mantra on View Surfers Paradise Management Team den 13. mar. 2024
Dear Charmaine, Thank you for taking the time to leave a review relating to your stay with us at Mantra on View Surfers Paradise. We are thrilled to see that you were happy staying with us! We hope that your stay was enjoyable, and we hope to welcome you again in the near future!

8/10 Udmærket

Bibek, Strathfield

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was all good. Thank you for your hospitality
Overnattede 4 nætter i marts 2024
Svar fra Mantra on View Surfers Paradise Management Team den 13. mar. 2024
Dear Bibek, Thank you so much for taking the time to leave a 4/5 review! We are thrilled to see that your stay with us here at Mantra on View Surfers Paradise has been good. It is our sincere hope to welcome you again in the near future so that we can provide you with another great stay.

8/10 Udmærket

Arna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy to get to shopping and food
Overnattede 3 nætter i marts 2024
Svar fra Mantra on View Surfers Paradise Management Team den 13. mar. 2024
Dear Arna, Thank you for taking the time to leave a 4/5 review! We love to see that our location was a highlight for your stay. It is our sincere hope to see you at Mantra on View Surfers Paradise again in the near future!

8/10 Udmærket

A.

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Mantra on View Surfers Paradise Management Team den 13. mar. 2024
Dear A.,Thank you for your 4/5 review! We hope to see you back at Mantra on View Surfers Paradise in the near future.

10/10 Fremragende

Russell and Linda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was very central, staff were always helpful
Overnattede 3 nætter i marts 2024
Svar fra Mantra on View Surfers Paradise Management Team den 13. mar. 2024
Dear Russell and Linda, Thank you for taking the time to leave a 5 star relating to your stay with us! We are thrilled to see that our location and helpful staff were highlights of your trip. It is our sincere hope to welcome you both back in the near future so that we can provide another 5 star holiday for you!

8/10 Udmærket

Ching Shun

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Mantra on View Surfers Paradise Management Team den 13. mar. 2024
Dear Ching Shun, Thank you for taking the time to leave a review with us relating to your stay at Mantra on View Surfers Paradise! We are glad to see that your stay exceeded expectations. It is our sincere hope to welcome you again in the near future.

2/10 Forfærdeligt

Vesna

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property had numerous water leak issues while I stayed there. For a three night stay I had to move the room three times (1st room in a terrible condition with Damaged and outdated furniture, dirty bedding, curtains, ripped carpets, bathroom full of mould….2nd room was affected by flooding and had 6 ventilators on 24/7 in front of my room- this room was slightly better furnished however very smelly, extremely noisy due to ventilators on the hallway in front of the room and heaps of mould in bathroom. Last third room was newly furnished however heaps of mould in the bathroom and hallway walls- very smelly due to that and very thin pillows which were very uncomfortable to sleep on) Two receptionist could not be bothered with my accommodation issues. Kate night manager was lovely and helped with the change of room however due to full capacity there wasn’t many options so I moved at 9:30pm one night and the other day the room wasn’t ready until 3:30pm so I wasted so much time and energy resolving the matter. Hotel is in a great location, close to everything however due to its condition it is just so terrible that I would not recommend stay there. I wish I booked a different hotel as was traveling from interstate and very am disappointed with wasted money on this accommodation.
Overnattede 3 nætter i februar 2024
Svar fra Kate den 21. mar. 2024
Hello Vesna, Thank you for taking the time to leave us a review. We are truly sorry for the issues and inconveniences you faced during your stay which we have now resolved. We would love to welcome you back in the future to redeem ourselves in the future!

8/10 Udmærket

Rodney

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was a nice room, shame restaurant wasn't open but other then that was a good stay.
Overnattede 2 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Rodney,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Fremragende

Vikas

Overnattede 3 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Vikas,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 Udmærket

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 2 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Kevin,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Fremragende

Shigeru

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Shigeru,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.

4/10 Dårligt

Nyles

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
There was no restaurant to accommodate guests of an evening. The hallway on Floor 14 smelt and was noisy due to all the equipment there trying to dry the carpet. The rooms need a good overall as cupboard doors were jammed and made it difficult to access the fridge.
Overnattede 2 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Nyles,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 Forfærdeligt

Simon

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This property is dirty and run down with many maintenance issues. Staff are poorly trained and obviously management is lacking . Overall I will not be coming back and definitely not recommend.
Overnattede 2 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Simon,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 Forfærdeligt

Tahlia

Overnattede 1 nat i februar 2024
Svar fra Kate den 21. mar. 2024
Thank you for taking the time to leave a rating Tahlia. I am sorry to see that you did not enjoy your stay with us, and would love to hear more about your stay.

8/10 Udmærket

Soula

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
No pool or spa under renovation
Overnattede 6 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Soula,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 Udmærket

maria elisa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was accessible to everything
Overnattede 2 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Maria,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

SATOKO

Overnattede 1 nat i februar 2024
Svar fra Kate den 21. mar. 2024
Thank you for taking the time to leave us a rating Satoko, I am sorry to see that we were not able to score 5 stars and would love to hear more about your stay.

10/10 Fremragende

HYUNJI

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Hyunji,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Udmærket

Agata

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Agata,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Dårligt

Mina

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not very clean. Would not stay again.
Overnattede 3 nætter i januar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Mina,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Udmærket

suren

Rejste med partner
Synes godt om: Rengøring
Near the beach, good surroundings with fun vibe
Overnattede 2 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Suran,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Forfærdeligt

Kenny

Overnattede 1 nat i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Kenny,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Fremragende

Darrin

Synes godt om: Faciliteter
Great spot
Overnattede 2 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Darrin,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

10/10 Fremragende

Shuling

Overnattede 1 nat i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Shuling,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Udmærket

C

Overnattede 6 nætter i februar 2024
Svar fra Kate den 21. mar. 2024
Thank you for taking the time to leave a 4/5 rating C!

10/10 Fremragende

Theresa

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place to stay. Reception and cleaners do a great job. Location is great also, close to the beach, shopping, dining and night life. Highly recommend
Overnattede 5 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Theresa,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Olivia

Forretningsrejsende
Adequate
Adequate accommodation if you're on a budget, but hotel is a bit old and tired and could certain use a refresh. If you're a light sleeper avoid rooms with even numbers - that side of the building is directly above an open air beach club which is open late.
Overnattede 3 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Olivia,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Fremragende

Simone

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ive stayed at Tge Mantra on View on several occasions and always happy with the service thete..
Svar fra Nikita Vakade den 16. mar. 2024
Dear Simone,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

6/10 Okay

Matt

Forretningsrejsende
Synes ikke om: Faciliteter
Convenient location but is an old building with access and maintenance issues. The underground parking does not have a lift to the lobby or rooms which you don't find out until having paid and extra $15/day up front. To reach the lobby from the single level underground carpark you have to drag your luggage up a narrow flight of fire escape stairs that would be totally impossible for people with any sort of disability or injury. The access to the carpark was also not secure as the boomgate was missing. The keycard was still essential to be able to exit the emergency stairwell! On the last morning of my stay the water supply to the room was cut without notice. No showers, no tap or toilet flushing water at 7am in the morning. The staff seemed pleasant enough and the room was relatively clean and comfortable apart from the loss of water supply on the last day.
Overnattede 2 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Matt,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Fremragende

Pasan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very close to the beach and the town can have lots of fun being Close to night life in the town with easy access to everything. Specially all staff are professional, kind and efficient and very helpful.
Overnattede 3 nætter i februar 2024
Svar fra Nikita Vakade den 16. mar. 2024
Dear Pasan,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,