Udendørs pool

Anmeldelser af Days Inn by Wyndham Fort Lauderdale Airport Cruise Port

2 out of 5
Days Inn by Wyndham Fort Lauderdale Airport Cruise Port
1700 W Broward Blvd, Fort Lauderdale, FL

Anmeldelser

5,0
Bedømmelse på 10 − Fremragende. 239 af i alt 1921 anmeldelser" "
Bedømmelse på 8 − Udmærket. 251 af i alt 1921 anmeldelser" "
Bedømmelse på 6 − Okay. 330 af i alt 1921 anmeldelser" "
Bedømmelse på 4 − Dårligt. 386 af i alt 1921 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 715 af i alt 1921 anmeldelser" "

5,0/10

Rengøring

6,0/10

Service og personale

4,6/10

Faciliteter

4,4/10

Overnatningsstedets tilstand og faciliteter

5,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

jens

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Fint
Hotellet var Ok til prisen. Beliggenhed tæt på motorvej.
Overnattede 3 nætter i december 2021
Svar fra Hotel manager den 22. dec. 2021
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Tim

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kan ikke anbefales
Vi havde en enkelt overnatning før et cruise, hylder hang halvt ud af vægge, knytnæve store huller i vægene, og der lugtede fælt. Vi kommer ikke igen
Overnattede 1 nat i december 2021
Svar fra Hotel manager den 13. dec. 2021
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Forfærdeligt

Barbara, Guilford

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Extremely run down and we might as well be sleeping in the middle of a racetrack. Misrepresented in the description and photos. No sleep expected tonight.
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 12. maj 2024
Dear Guest,I'm sincerely sorry for the disappointment and discomfort you experienced during your stay. Your comfort and satisfaction are paramount to us, and it's disheartening to hear that the condition of the property and noise levels fell short of your expectations. We take your feedback seriously and will address these issues promptly to ensure improvements are made. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

4/10 Dårligt

Mark

Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
No hot water in the evening for a shower. Only scalding hot for a shower in the morning.
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 12. maj 2024
Dear Guest,I apologize for the inconvenience you experienced with the hot water during your stay. Providing reliable amenities, including hot water, is a priority for us, and it's disappointing to hear that we fell short in this aspect. We will investigate the issue immediately to ensure that it is addressed promptly and that all our guests have access to the necessary facilities for a comfortable stay. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Okay

Emidio

Synes godt om: Service og personale
Overnattede 2 nætter i maj 2024
Svar fra Sophia CSR den 12. maj 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Dårligt

Charlene J

Rejste med partner
Synes ikke om: Rengøring, service og personale
Wasn’t comfortable in the area. Did not inform us when breakfast ended so missed out.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 12. maj 2024
Dear Guest,Providing clear information and ensuring our guests' comfort are top priorities, and we regret falling short in this instance. Your feedback is valuable, and we will use it to improve our communication and services for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Fremragende

Emanuel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 12. maj 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

4/10 Dårligt

Abbas

Rejste med familie
the property is by a busy road and very noisy
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 12. maj 2024
Dear Guest,We apologize for the inconvenience caused by the noise from the busy road. Your feedback is valuable to us, and we will look into ways to mitigate the noise and improve the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.

2/10 Forfærdeligt

Victor

Hay cucarachas en las habitaciones, las cuales están muy sucias, el desayuno solo es café y pan, muy mala experiencia
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 8. maj 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. Your comfort and satisfaction are of utmost importance to us, and we are deeply sorry for falling short of your expectations. We take reports of cleanliness issues and pest sightings very seriously and will take immediate action to address these concerns to ensure they are not repeated. Your feedback is invaluable, and we appreciate you bringing these issues to our attention.

2/10 Forfærdeligt

Lorna

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Broken faucet sink and bathtub Bugs on bed
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 8. maj 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is our top priority, and we take reports of maintenance issues and cleanliness very seriously. Please rest assured that we will address these issues promptly to ensure they do not happen again in the future. Your feedback is invaluable, and we appreciate your patience and understanding.

6/10 Okay

Darrel

Synes godt om: Rengøring
Synes ikke om: Faciliteter
Wall lamp had no bulb. Lacking in esthetics. Staff members were less than pleasant.
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 6. maj 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

2/10 Forfærdeligt

Maria

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place was a great disappointment. The attempt at updates was poorly executed. The room was far from clean and had a strange odor. Had it not been later evening and what seemed remote I would have moved to another hotel!!! Reception was cool and unhelpful. When we drove up in the taxi it was unclear as to where we even had to checkin as the office was off to the side in another tiny building. I will never stay here again.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 6. maj 2024
Dear Guest,I'm truly sorry to hear about your disappointing experience during your stay. We apologize for the cleanliness issues and any confusion regarding the check-in process. Your feedback is crucial, and we will address these concerns with our team to ensure improvements are made. We strive to provide excellent service and a comfortable environment for all our guests, and we regret that we fell short in your case. We hope you'll consider giving us another chance to exceed your expectations in the future.

8/10 Udmærket

Marisa

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring
Great location , great service , rooms / bathrooms could be cleaner .
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 6. maj 2024
Dear Guest,Thank you for your positive feedback regarding our location and service. We're glad to hear that you enjoyed those aspects of your stay. Your comments about room and bathroom cleanliness are duly noted, and we'll make sure to address these areas to enhance the overall experience for our guests. We appreciate your valuable input and hope to welcome you back for an even better stay in the future.

2/10 Forfærdeligt

Joseph, Huntington Beach

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 6. maj 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Udmærket

nancy

Synes godt om: Rengøring, service og personale, faciliteter
Shady area. Stay in your room at night.
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 6. maj 2024
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits. We hope you will choose us again in the future.

10/10 Fremragende

Olatunji adebayo

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 11 nætter i april 2024
Svar fra Sophia CSR den 3. maj 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Dårligt

Jeffrey

Rejste med familie, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lots of broken down cars in the parking lot. People living at the hotel. They ran out of coffee for the rooms. And lobby was not open in the morning for us to get some before our early morning flight
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 1. maj 2024
Dear Guest,I'm sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we sincerely apologize for any inconvenience caused. We will investigate these issues further and take steps to ensure they are addressed promptly. Your comments are appreciated, and we hope to have the opportunity to make it right for you in the future. Thank you for bringing these matters to our attention.

4/10 Dårligt

Patti

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
On the positive, the staff was friendly and professional and the hotel was located near the airport with free shuttle transportation. However, the hotel is in need of updating both inside and out. After taking a shower, a large bubble of water appeared in the ceiling, pulsating above the toilet and dripping on your head when sitting. While the room appeared clean at first, it needed additional cleaning behind and beneath the furniture. If I were to return to Fort Lauderdale, I would choose a different hotel in a different part of town.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 30. apr. 2024
Dear Guest,Thank you for your feedback. We're glad you found our staff friendly and appreciated our location and shuttle service. We apologize for any inconvenience caused by the condition of the hotel and the issues you encountered during your stay. We take your comments seriously and will address them with our team to ensure improvements are made. Thank you again for your feedback.

8/10 Udmærket

Jennifer

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Needs to be updated
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 30. apr. 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Dårligt

Nelson, Maspeth

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 30. apr. 2024
Dear Guest,Thanks for sharing your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 Forfærdeligt

Judit

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Bugs crawling under bed. Mold and mold stain on the walls. Air conditioning leaking water on not the room. The rooms smelled we ended up not staying sure to my daughter’s asthma. Kids also did not feel safe. Staff was very helpful and understanding.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 28. apr. 2024
Dear Guest,We're deeply sorry to hear about the issues you encountered during your stay. Your comfort and safety are our top priorities, and we apologize for any inconvenience and discomfort caused. We take your feedback seriously and will address these issues promptly to ensure a better experience for our guests in the future. Thank you for your kind words about our staff; we're glad they could assist you during this time. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

2/10 Forfærdeligt

Omar

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
found bugs
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 28. apr. 2024
Dear Guest,We regret that you had an unpleasant experience at our property. We get the property disinfected and use anti-pest agencies regularly. We have relayed your concerns to the management and highly recommend reaching out to the Front Desk for any issues regarding your stay for an immediate resolution. We hope you have a better stay next time.

2/10 Forfærdeligt

Brij

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pathetic hotel, it’s not worth even a single dollar
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Chang

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Old, dirty, noisy, and had no hot water, instead of an airport shuttle, they put me in a pre-paid taxi and when the taxi arrived at the airport, the driver said he only received $20.00 from Days Inn and the meter showed $25.00 and demanded me to pay the difference.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 26. apr. 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Udmærket

Suheily

Synes godt om: Service og personale
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 28. apr. 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Manuel

Synes godt om: Rengøring, service og personale
it is average
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 25. apr. 2024
Dear Guest,Many thanks for the review with positive comments and ratings. Our team will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 Dårligt

David

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Creo que la propiedad le deberían de poner más interés a la limpieza.
Overnattede 3 nætter i april 2024
Svar fra Sophia CSR den 24. apr. 2024
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

2/10 Forfærdeligt

felipe

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
staff very very unfrendly hotel without maintenance very old the most terrible place i ever been never again with any windham if you want to suffer go here
Overnattede 2 nætter i april 2024
Svar fra Sophia CSR den 24. apr. 2024
Dear Guest,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues you encountered were not addressed professionally. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

2/10 Forfærdeligt

Marc

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I checked in on Thursday night stayed in room 308 From the time I checked In I called down to inform the staff that my tv was all snow. I was told maintenance was told. Friday morning I went down to tell the desk again I was told they were coming to fix it. Got back Friday night and it still wasn’t fixed I had to call 3 times and nothing got fixed the property was a mess with broken cars in some spots. A food truck with a boot on it out front and loud
Overnattede 4 nætter i april 2024
Svar fra Sophia CSR den 23. apr. 2024
Dear Guest,I apologize for the inconvenience you experienced during your stay. We understand the frustration this must have caused. Additionally, I apologize for the state of the property and the noise disturbances you encountered. Rest assured, we take your feedback seriously and will address these issues to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Daniel

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
A basic budget hotel. Very noisy all night long. Area seemed a bit sketchy. Facilities were worn and ratty looking. Toilet was difficult to flush, the water took forever to run out of the sink, room smelled musty, etc. Wouldn't stsy there again.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 23. apr. 2024
Dear Guest,I'm truly sorry to hear about your disappointing experience at our hotel. It's distressing to learn that the noise levels were disruptive, and the facilities did not meet your expectations. Additionally, your comments about the surrounding area are noted, and we will take measures to ensure the safety and comfort of our guests. We apologize for falling short of your expectations and hope to have the opportunity to make it right in the future.

4/10 Dårligt

Susan

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Near the airport. But the floor in the unit was filthy. The room smelled musty and damp. I would not recommend this location.
Overnattede 2 nætter i april 2024
Svar fra Sophia CSR den 22. apr. 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your stay. Cleanliness and guest comfort are paramount to us, and it's unacceptable that we fell short of your expectations. We will address the cleanliness issues and work to eliminate any musty odours promptly. Your feedback is valuable, and we will take immediate steps to improve. Thank you for bringing this to our attention.

2/10 Forfærdeligt

Enrique Antonio Eduardo

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room 429: clogged sink. Security box damaged, no trash can. We were moved to room 513: security box closed. Light bulb burned. The entrance door without latch, no tv.
Overnattede 3 nætter i april 2024
Svar fra Sophia CSR den 22. apr. 2024
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate this issue and will take the required measures. We hope to serve you better next time.

2/10 Forfærdeligt

Sharif

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Room wasn’t clean had a musty smell to it
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 22. apr. 2024
Dear Guest,We're sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and we apologize for falling short of your expectations. We'll investigate the issue with the cleanliness of the room and address any musty odours promptly. Your feedback is invaluable, and we hope to have the opportunity to make it right on your next visit.

2/10 Forfærdeligt

Veronica, Berkeley Heights

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cockroaches everywhere, very noisy at night, dirty in the rooms, facets were broken …. Horrible experience!
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 22. apr. 2024
Dear Guest,We sincerely apologize for the unacceptable experience you encountered during your stay. This falls far below our standards, and we take your feedback very seriously. Immediate action will be taken to address the issues you've raised, including pest control measures, noise reduction efforts, and room cleanliness improvements. We deeply regret any inconvenience caused and appreciate your patience and understanding.

4/10 Dårligt

Laurence

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Floor in room was dirty. Very far from restaurants.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 22. apr. 2024
Dear Guest,We apologize for the inconvenience caused by the cleanliness of your room. Please rest assured that we take your feedback seriously and will address these issues promptly to improve our guests' experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future with a better stay.

10/10 Fremragende

Fiona

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was a little worried after reading some of the reviews, but I really didn't need to be. Everything was fine, staff were great, breakfast was a good continental offering. Room was clean and tidy, towels provided. We stayed for one night, then used the shuttle to get to the cruise port, which cost $15 each. I do believe that the airport shuttle is free. It is on a very busy road, so some traffic noise, but nothing that bothered us.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 22. apr. 2024
Dear Guest,It's wonderful to hear that you had a positive experience during your stay with us! We're delighted that our staff, breakfast options, and cleanliness met your expectations. Thank you for choosing our hotel for your trip, and we're glad the shuttle service was convenient for your cruise port transfer. We appreciate your understanding regarding any traffic noise. We hope to welcome you back in the future!

4/10 Dårligt

Bijan

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place is not well-maintained. They do not provide a small fridge and microwave. The towels are of low quality, and their breakfast was minimal. No one seems to care about upkeep. The noise from the street is the most troublesome. You can hear motorcycles making 120 dB of noise at 1 am. This is not the hotel owner's fault but rather the absence of police surveillance everywhere in Miami and Fort Lauderdale. You must watch out for lawless drivers and be super cacious.
Overnattede 4 nætter i april 2024
Svar fra Sophia CSR den 20. apr. 2024
Dear Guest,We're sorry to hear about your experience, and we appreciate your feedback. We apologize for any inconvenience regarding the maintenance of our property and the amenities provided. We'll do our best to address these issues and improve our services. We value your input and hope to have the opportunity to better serve you in the future.

10/10 Fremragende

Casimir

Good
Overnattede 2 nætter i april 2024
Svar fra Sophia CSR den 20. apr. 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

6/10 Okay

Amy

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast was not good and our room was not very clean. The people working there were friendly and seemed helpful. The pool was full of leaves not cleaned out.
Overnattede 1 nat i marts 2024
Svar fra Sophia CSR den 17. apr. 2024
Dear Guest,Your feedback is important to us, and we'll address these issues to ensure they're promptly resolved. However, we're glad to hear that you found our staff friendly and helpful. We apologize for the inconvenience regarding the pool's cleanliness and will make sure it's properly maintained in the future. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

8/10 Udmærket

Lisa

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
The staff was nice and friendly. Check-in was easy. The rooms were clean. It's an old motel, but clean.
Overnattede 2 nætter i april 2024
Svar fra Sophia CSR den 17. apr. 2024
Dear Guest,We're delighted to hear that you had a pleasant experience with our staff and found the check-in process easy. It's great to know that you found the rooms clean despite the motel's age. Your positive feedback is appreciated, and we're committed to maintaining high standards of cleanliness and hospitality. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 Forfærdeligt

Ibrahima

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room dirty, bad smell, do no recommend. We left the room after 10mn.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 17. apr. 2024
Dear Guest,We're truly sorry for your disappointing experience. Cleanliness and comfort are our priorities, and we apologize for the bad smell and any inconvenience caused. Your feedback is invaluable, and we'll address these issues immediately. We hope for another chance to exceed your expectations in the future.

2/10 Forfærdeligt

Becky

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was nothing I liked about this property.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 17. apr. 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your recent experience at our property. Your satisfaction is important to us, please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Dårligt

LAWRENCE

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Mirror hanging off wall, Extream road niise. Facility was clean
Overnattede 2 nætter i april 2024
Svar fra Sophia CSR den 17. apr. 2024
Dear Guest,Thank you for letting us know about the mirror and road noise. We're glad you found the facility clean. If you need anything else, just ask. We look forward to your next visit!

2/10 Forfærdeligt

Peter

Rejste med partner
The toilet didn’t flush, lever broken. The iron didn’t work and was filthy. The room stank bad musty door. The noise was unbelievable. The same room in Ontario would cost about $60 US
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 15. apr. 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Ruberto, penuelas

Synes ikke om: Rengøring
Overnattede 3 nætter i marts 2024
Svar fra Sophia CSR den 17. apr. 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Dårligt

Elizabeth

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
No where to eat, no coffee maker, no hair dryer. In poor repair. Would not choose this hotel again. Thought there was free shuttle to cruise port. Have to pay $30 cash to shuttle and no place to eat until I get there. Paid $30 to get from airport to this not so great place.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 15. apr. 2024
Dear Guest,We apologize for the disappointment with the amenities and services provided during your stay. We acknowledge your concerns. We're also sorry for any confusion regarding the shuttle service. Your feedback is valuable, and we'll use it to improve our offerings for future guests. We hope for the chance to better serve you in the future.

2/10 Forfærdeligt

christopher

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 15. apr. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Forfærdeligt

Carolyn

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had two rooms. One room the sink drained extremely slow, like an hour for it to drain. The other room there was only one working electrical outlet. We were very, very disappointed in our stay. This property was cheaper than most others, so I guess you could say you get what you pay for. But for $450 for one night stay (2 rooms) I expected at least a reasonable experience.
Overnattede 1 nat i marts 2024
Svar fra Sophia CSR den 15. apr. 2024
Dear Guest,We're truly sorry for the issues you faced during your stay, which do not meet our service standards. We apologize for the inconvenience with the slow-draining sink and the lack of working electrical outlets. Your feedback is invaluable, and we're addressing these issues promptly to prevent recurrence. Your patronage means a lot to us, and we're committed to regaining your trust. We hope for the chance to offer you a vastly improved experience in the future.

2/10 Forfærdeligt

Suresh Kumar

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Toilet were worst, poor quality room
Overnattede 2 nætter i april 2024
Svar fra Sophia CSR den 15. apr. 2024
Dear Guest,We apologize for the inconvenience you experienced with the quality of the room and the condition of the toilet. Ensuring our guests' comfort and satisfaction is our top priority, and we take your feedback seriously. We will address these issues promptly to ensure a better experience for our future guests. Thank you for bringing this to our attention.

8/10 Udmærket

Shumei,

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed for 2 nights, overall good reviews, cheap price, free breakfast and free airport transfer, also provides cheap port transfer, it is really the best choice for us who take a cruise!
Overnattede 2 nætter i april 2024
Svar fra Sophia CSR den 30. apr. 2024
Dear Guest,Thank you for your positive feedback! We're glad you enjoyed your stay and found our amenities convenient. Providing a comfortable and affordable experience is our priority, including complimentary breakfast and airport transfers. We also offer affordable port transfers for cruise guests. We hope to welcome you back for another enjoyable stay in the future. Safe travels!