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Anmeldelser af Grand Hotel Excelsior

5 out of 5
Grand Hotel Excelsior
Great Siege Road, Floriana, Malta

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 540 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 298 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 108 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 33 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 21 af i alt 1000 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,6/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra Everton den 11. mar. 2024
Dear esteemed guest, thank you for taking time to review our hotel and for rating us 10 out of 10. Looking forward to welcoming you back at the Grand Hotel Excelsior. Yours sincerely, Everton Guest Relations Agent

10/10 Fremragende

Ole

Synes godt om: Rengøring, service og personale, værelsets komfort
Dejligt lokalt hotel
Dejligt hotel med super service, men lidt slidt. Fantastisk udsigt og dine værelser
Overnattede 1 nat i februar 2024
Svar fra Guest relations manager den 12. feb. 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regard

6/10 Okay

Dortea

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2023
Svar fra Teodora den 16. okt. 2023
Dear esteemed guest, thank you for your feedback and for appreciating our facilities. We look forward to welcoming you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Fremragende

Gregers

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2023
Svar fra Teodora den 23. aug. 2023
Dear esteemed guest, thank you for your feedback, and for appreciating our facilities and the effort of our staff to provide the 5 star service. We wish to have a chance to welcome you again at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

6/10 Okay

torgny

Overnattede 1 nat i maj 2023
Svar fra Teodora den 19. maj 2023
Dear Torgny, thank you for your feedback, we hope you had a nice stay with us. We wish to have a chance to welcome you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

8/10 Udmærket

Mik

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2022
Svar fra Teodora den 30. dec. 2022
Dear Mik, thank you for your feedback and for appreciating the effort of our staff to provide the 5 star service that we are well known for. We wish to have a chance to welcome you again at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

8/10 Udmærket

Peter

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super hotel med god beliggenhed i forhold til Valletta, som er 5 minutters gang væk. Hotellet er pænt og med yderst venligt personale som yder en ekstra indsats ved behov. Hotellet virkede lidt "slidt i kanterne", men ikke noget der ødelagde helhedsfornemmelsen.
Overnattede 3 nætter i november 2022
Svar fra Teodora den 11. dec. 2022
Dear Peter, thank you very much for your feedback and for appreciating our location and the effort of our staff to provide the 5 star service that we are well known for. Please rest assured that your comment has been highlighted to our General Manager in order to take action. We wish to welcome you again at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt ophold velbeliggende hotel, Valletta super dejlig by.
Overnattede 2 nætter i september 2022
Svar fra Teodora den 24. okt. 2022
Dear Guest, thank you very much for your feedback, we are glad that you enjoyed your stay with us and that you appreciated our location and the effort of our staff to provide 5 star service that we are well known for. We are looking forward to host you once again at the Grand Hotel Excelsior for a future stay. Your sincerely, Teodora

10/10 Fremragende

Steen Karsk

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2022

6/10 Okay

Jakob

Overnattede 4 nætter i oktober 2021

10/10 Fremragende

simon

Overnattede 7 nætter i juli 2021

10/10 Fremragende

Louise

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
God service
Fint hotel med rigtig god service overalt. Meget roligt og med god plads (men måske COVID-19 spiller ind her). Gulvtæpper på værelser var gamle og ikke helt rene som eneste minus.
Overnattede 7 nætter i juli 2021

10/10 Fremragende

Marija

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt beliggende hotel👌
Skønt hotel der ligger et dejligt sted med smuk udsigt og tæt på Valetta. Der er en dejlig ro. Meget hjælpsom personale og fine værelser - et køleskab med lille fryser er også et plus.
Overnattede 4 nætter i juni 2021

8/10 Udmærket

Allan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Classic Hotel
Great hotel with classic virtues and really good service. Own beach is a major plus in an area where there are no public beaches.
Overnattede 6 nætter i juni 2021

10/10 Fremragende

Afrora

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fabulous location, very welcoming and helpful staff. The interior of the room may need some redecoration and the inside smells a bit because of humidity, but in general it was a great experience, especially for those that want a good balance between a city visit and holidays by the pool. Will definitely recommend and come back again!
Overnattede 5 nætter i november 2019
Svar fra Mathias den 21. nov. 2019
Dear , Thank you very much for sharing your feedback with us! Feedback is greatly valued as we get to identify our strengths and weaknesses to provide and ever-improving guest experience. We are very glad that you enjoyed your stay and we are excited to welcoming you back in the future. Kind regards, Mathias

10/10 Fremragende

Rikke Nora Rosenkvist

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt sted
Dejligt sted og fin service
Overnattede 3 nætter i september 2019

10/10 Fremragende

Birgitte Juel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejlig ferie på et skønt hotel med dejlige faciliteter og beliggenhed ca 10-15 minutters gang fra Valettas byport.
Overnattede 7 nætter i august 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i juli 2019

10/10 Fremragende

Berit Lund

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
5 stjerner der leverede på alle parameter
Jeg er yderst imponeret. Top service. Udover det sædvanlige. Hurtig indtjening og værelser i top. Geografisk perfekt ift City, lækre restauranter mv. Selv transport fra hotel til lufthavn var en slutning på et dejligt ophold. Ikke sidste gang jeg booker det hotel
Overnattede 2 nætter i juli 2019

10/10 Fremragende

Jason or Liz

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was wonderful!
Overnattede 4 nætter i maj 2024

4/10 Dårligt

Charles

They came to me and said we have a problem. We are have some urgent renovation of some rooms. We have no room for you. We have arranged for a room at the Hilton Malta. We have a driver to take you there now.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

André

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hôtel très bien situé et très calme à proximité immédiate de la Valette et près du terminal de bus de Malte et du départ du ferry rapide pour Gozo. Très bon petit déjeuner ( ils vous proposent du pain sans gluten pour les intolérants). Des chambres ont une vue sur le port de Sliema..
Overnattede 8 nætter i maj 2024
Svar fra Nykee Achterhuis den 20. maj 2024
Dear esteemed Guest,Thank you for your review. We're delighted you enjoyed our location near Valletta, the bus terminal, and the Gozo ferry. It's great to hear you appreciated our breakfast, mentioned the gluten-free options, and the room views of Sliema Harbour.We look forward to welcoming you back in the future.Kind regards,Nykee Guest Relations Agent

8/10 Udmærket

Ben

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great pool. Bit crowded
Overnattede 5 nætter i maj 2024
Svar fra Nykee Achterhuis den 20. maj 2024
Dear esteemed Guest,Thank you for staying with us and for your review. We're glad you enjoyed our pool, though we apologize if it was a bit crowded during your stay.We hope to welcome you back soon and make your stay more enjoyable.Best regards,Nykee Guest Relations Agent

10/10 Fremragende

Jacqueline

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A lovely hotel with excellent facilities and really helpful staff, pretty close to Valletta but there are 82 steps to get to the street or you have to walk round on a steep hill. After that it is very close to Valletta. They lay on 2 courtesy cars a day at 10am and 6pm but if you are elderly or find steep hills/steps tricky you will need to get taxis. Apart from that everything was really super. All night bar along with pool bar in the day. Indoor and outdoor pools, jacuzzi, health spa, gym. It has it all. No useful shops for drinks and nibbles on site but none in Valletta either
Overnattede 7 nætter i maj 2024
Svar fra Nykee Achterhuis den 20. maj 2024
Dear esteemed guest,Thank you for your feedback! We're delighted you enjoyed our facilities and found our staff helpful. We understand the steps and hill can be challenging, we're glad the courtesy cars were useful and hope to welcome you back soon.Kind regards,NykeeGuest Relations Agent

8/10 Udmærket

John, Stamford

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
C
Overnattede 4 nætter i maj 2024
Svar fra Nykee Achterhuis den 16. maj 2024
Dear esteemed guest,Thank you for staying with us and we are very grateful that you have taken the time to leave a review for us.We hope to host you again in the future to make your stay more enjoyable.Kind regards,Nykee Guest Relations Agent

8/10 Udmærket

Nina, Braunau am Inn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Nykee Achterhuis den 20. maj 2024
Dear esteemed guest,Thank you for staying with us and taking the time to leave a review for us. We hope to host you again and make your stay more enjoyable. Kind regards,Nykee Guest Relations Agent

10/10 Fremragende

Andrew

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice pool and bar area; comfortable indoor bar seating area. Based on the edge of Valetta, it was easy to get to both the town and the Bus station at the top of the hill.
Overnattede 4 nætter i maj 2024
Svar fra Nykee Achterhuis den 16. maj 2024
Dear esteemed guest,Thank you for staying with us and highlighting the aspects of our pool, bar areas as well as our indoor seating, we are very happy you enjoyed them. We're delighted that our location on the edge of Valetta provided convenient access to both the town and the bus station for you. We hope to welcome you back for another enjoyable stay.Kind regards,Nykee Guest Relations Agent

10/10 Fremragende

Linsey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The hotel was lovely but the plumbing in our bathroom was very problematic with a toilet that didn’t flush properly. Somebody did have a look at it but it didn’t really improve things much. The breakfast buffet was excellent but the coffee was so strong it was undrinkable. A small but important issue!
Overnattede 8 nætter i april 2024
Svar fra Nykee Achterhuis den 16. maj 2024
Dear esteemed guest,Thank you for sharing your experience. We are glad you enjoyed our hotel and the breakfast buffet.We apologize for the inconvenience with the plumbing and coffee. We will take this feedback into consideration. We hope to host you again and make your stay more enjoyable.Kind regards,Nykee Guest Relation

10/10 Fremragende

Elizabeth

Rejste med partner
Great location, classy hotel with friendly and welcoming staff.
Overnattede 7 nætter i april 2024
Svar fra Nykee Achterhuis den 16. maj 2024
Dear esteemed guest,Thank you for staying with us and taking the time to write this kind review. We are very happy to hear you have enjoyed our location, The hotel and had a good experience with our staff. Thank you for your kind words and we hope to host you again in the future. Kind regards,Nykee Guest Relations Agent

8/10 Udmærket

Lorraine

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Welcome drink
Overnattede 7 nætter i april 2024
Svar fra Nykee Achterhuis den 16. maj 2024
Dear esteemed guest,Thank you for staying with us and taking the time to leave us a review. We hope to host you at the Grand Hotel Excelsior again.Kind regards, Nykee Guest Relations Agent

10/10 Fremragende

Pietro

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent!
Overnattede 3 nætter i april 2024
Svar fra Everton den 30. apr. 2024
Dear esteemed guest,Thank you for taking the time to share your feedback about your recent stay at The Grand Hotel Excelsior. Looking forward to welcoming you again in the future.Kind regards,Everton OliveiraGuest Relations Agent

10/10 Fremragende

Alison

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was excellent, housekeeping was very good, rooms very large. Only downsidecwas service in lobby bar was slow
Overnattede 7 nætter i april 2024
Svar fra Janette Tuite den 28. apr. 2024
Dear Esteemed Guest ,Thank you so much for your kind words and for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you had such a wonderful experience!It was a pleasure to have you as our guest, and we look forward to welcoming you back again in the future. Warm RegardsGuest Relations Agent

8/10 Udmærket

William Francis

Rejste med partner
Synes godt om: Faciliteter
Staff excellent, hotel very clean, breakfast excellent but very busy and very noisy. Room tired decor. Big hill to navigate each morning and evening to get up to Valletta or climb the many flights of steps as hotel built at sea level. But very near city gates and bus station to get around island.
Overnattede 7 nætter i april 2024
Svar fra Everton den 27. apr. 2024
Dear esteemed guest,Thank you for your feedback! We are glad to hear you found our staff excellent and appreciated the cleanliness of our hotel. We are pleased you found our location near the city gates and bus station convenient for exploring the island. We hope to welcome you back soon.Yours sincerely,Everton OliveiraGuest Relations Agent

10/10 Fremragende

Ron

Overnattede 3 nætter i marts 2024
Svar fra Janette Tuite den 28. apr. 2024
Dear Esteemed Guest,Thank you for the perfect rating. It fantastic to know that we met all your expectations. Thank you once again for choosing to stay with us. Should your travels bring you back to the area, we would be honored to welcome you back for another enjoyable stay.Warm RegardsGuest Relations

8/10 Udmærket

Gretta

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thank you, to all the staff at The Grand, you made our recent stay enjoyable and trouble free. The hotel, is very clean, the staff are warm and friendly. The location is excellent to walk into Valletta ,the airport, and the local bus terminal. We would definitely stay again.
Overnattede 7 nætter i april 2024
Svar fra Janette Tuite den 28. apr. 2024
Dear Esteemed Guest,Thank you so much for taking time to share your experience with us. It's fantastic to know that you found our staff to be friendly and helpful, and that you appreciated our great location. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm RegardsGuest Relations Agent

10/10 Fremragende

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic except for two things. The aircon was not working properly so we opened the sliding door get fresh air in. Unfortunately the staff at the entrance to the hotel working nights thought everyone else was also up so they kept us up with their laughter and banging about of luggage, slamming car doors. So if I were to book again I would book sea view, far away from front door!
Overnattede 4 nætter i april 2024
Svar fra Janette Tuite den 28. apr. 2024
Dear Esteemed Guest,Thank you for high ratings.We sincerely apologize regarding the air-condition and the noise from the entrance of the hotel. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our accommodations.Thank you once again for staying at The Grand Hotel Excelsior and we hope to welcoming you back in the near future.Warm RegardsGuest Relations Agent

10/10 Fremragende

Nick

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service throughout in particular from Julie Anne who was very helpful with medical support for one of our party who fell ill.
Overnattede 6 nætter i april 2024
Svar fra Janette Tuite den 20. apr. 2024
Dear Esteemed Guest ,Thank you for the perfect rating. We are pleased that you have enjoyed your stay at The Grand Hotel Excelsior.Thank you for the kinds words towards the staff. We look forward to welcoming you back for another pleasant stay!Warm RegardsGuest Relations Agent

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Janette Tuite den 20. apr. 2024
Dear Esteemed Guest,Thank you for taking the time to share your positive experience with us during your stay at The Grand Hotel Excelsior.We look forward to welcoming you back for another pleasant stay!Warm RegardsGuest Relations Agent

10/10 Fremragende

William, Philomath

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great breakfast, good location, nice facilities, great staff.
Overnattede 7 nætter i april 2024
Svar fra Everton den 27. apr. 2024
Dear esteemed guest,Thank you very much for your feedback. We are looking forward to welcoming you again.Yours sincerely, Everton OliveiraGuest Relations Agent

8/10 Udmærket

Kerim

Overnattede 2 nætter i april 2024
Svar fra Nykee Achterhuis den 16. maj 2024
Dear esteemed guest,Thank you for leaving a review and staying with us at the Grand Hotel Excelsior. We hope to host you again in the future.Kind regards,Nykee Guest Relations Agent

10/10 Fremragende

Artem

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
In general hotel was ok, but definitely in need of refurbishment... indoor swimming pool, rooms and bathrooms are a bit tired...
Overnattede 5 nætter i marts 2024
Svar fra Janette Tuite den 28. apr. 2024
Dear Esteemed Guest ,Thank you for taking the time to leave us a review and for rating us 5/5.We are happy to share that there is some refurbishment being done at the hotel. We're always striving to offer the best experience possible to our guests, and your comments will help us in that endeavor.Thank you once again for staying at The Grand Hotel Excelsior and we hope to welcoming you very soon.Warm RegardsGuest Relations Agent

10/10 Fremragende

Kaleigh

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The customer service was amazing! The pools were great & the views were spectacular. Everything we wanted to see is within a 15-20 min walk of the hotel. I felt completely safe walking at night. The food was good & reasonably priced. Loved being able to store our bags after checkout so we could continue to tour the city before our flight.
Overnattede 1 nat i april 2024
Svar fra Janette Tuite den 28. apr. 2024
Dear Esteemed Guest,Thank you for rating us 5/5. It's truly heartwarming to read that you had a very comfortable stay and found our location great. I'm particularly delighted to know that our customer service stood out to you. We always strive to go above and beyond for our guests, and it's rewarding to hear when this has a positive impact on your experience.Thank you once again for staying at The Grand Hotel Excelsior and we hope to welcoming you back in the near future.Warm RegardsGuest Relations Agent

10/10 Fremragende

Stefania

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
posizione avanti al mare, personale gentile stanze confortevoli
Overnattede 3 nætter i marts 2024
Svar fra Janette Tuite den 20. apr. 2024
Dear Esteemed Guest , Thank you for your excellent rating and valuable feedback.We're delighted to hear that you found our hotel convenient and that our staff provided amazing service throughout your stay. Your kind words mean a lot to us.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back for another great stay in the future.Warm RegardsGuest Relations Agent

6/10 Okay

ZHIXIA, Moorpark

Overnattede 1 nat i marts 2024
Svar fra Everton den 27. apr. 2024
ear esteemed guest,Thank you for your feedback; we greatly appreciate it. We hope to have the opportunity to welcome you back in the future for an even more improved experience.Yours sincerely,Everton OliveiraGuest Relations Agent

10/10 Fremragende

Antonio Gil

Rejste med partner
Muy recomendable.
Overnattede 7 nætter i marts 2024
Svar fra Janette Tuite den 28. apr. 2024
Dear Esteemed Guest,Thank you for rating us 5/5. We're thrilled to hear that you had such a wonderful experience! Providing exceptional service and ensuring our guests feel comfortable and satisfied during their stay is always our top priority.We can't wait to welcome you back for another lovely stay at The Grand Hotel Excelsior.Warm RegardsGuest Relations Agent

10/10 Fremragende

Marina

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nice location, Valetta center is just 5 min away. Deluxe room wird the sea view is really nice. The service at the bar on the evenings could be faster, but it seems a cultural thing.
Overnattede 6 nætter i marts 2024
Svar fra Janette Tuite den 28. apr. 2024
Dear Esteemed Guest ,Thank you for rating us 5/5. We are delighted to hear that everything met all your expectations. Thank you once again for choosing to stay with us and we look forward to welcoming you back in the nearest future for another pleasant stay. Warm RegardsGuest Relations Agent

8/10 Udmærket

Jason

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is well situated 10 minutes walk from the main gates of Valletta. Hotel is large and generally clean. Our room had a large terrace, but with no parasol so would be very exposed when hotter, the outside pool was being renovated which we weren't informed of. Good cleanliness and warm service. Breakfast was busy, although in a single large room it was not too noisy. The reason for 4 stars only was that small things like sauces, salt and pepper only being available in sachets felt cheap and a bit B&B. Coffee in the room was also Nescafe sachets - as bit cheap when paying £200 per night.
Overnattede 6 nætter i marts 2024
Svar fra Janette Tuite den 30. mar. 2024
Dear Esteemed Guest,Thank you for taking the time to provide the hotel with your valued feedback following your recent stay. We sincerely apologize that we did not meet your expectations. Your feedback is important to us, and we appreciate you bringing these issues to our attention. We look forward to welcoming you back at the nearest future to The Grand Hotel Excelsior.Warm RegardsGuest Relations Agent

8/10 Udmærket

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cooked breakfast was at best warm. Coffee and tea had a bad taste.
Overnattede 7 nætter i marts 2024
Svar fra Janette Tuite den 30. mar. 2024
Dear Esteemed Guest ,We would like to thank you for choosing and staying at The Hotel Grand Excelsior and for taking the time to share your feedback.We look forward to welcoming you back for another pleasant stay.Warm Regards,Guest Relations

8/10 Udmærket

Avril

Overnattede 7 nætter i marts 2024
Svar fra Janette Tuite den 20. apr. 2024
Dear Esteemed Guest,Thank for taking time to share your experience of your recent stay with us.We look forward to welcoming you back in the near future.Warm RegardsGuest Relations Agent

8/10 Udmærket

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale
Good location for walking into Valletta.
Overnattede 4 nætter i marts 2024
Svar fra Janette Tuite den 26. apr. 2024
Dear Esteemed Guest,Thank you for taking the time to record your feedback regarding your recent stay with us at The Grand Hotel Excelsior. We are delighted that you found our location convenient.We look forward to welcoming you back in the future!Warm RegardsGuest Relations Agent