Dear John,Thank you for taking the time to review your stay.We are glad to hear that you appreciated our service and found the room comfortable. However, we understand that the location was not exactly what you were expecting. Our hotel is situated in the peaceful Benamara residential area, which is perfect for relaxation and enjoying the nearby beach. While we are not located directly in Puerto Banús, it is just 7 km away, making it easily accessible for our guests to explore.We look forward to welcoming you for an another pleasant stay. Best wishes.GM. Senator Banus

Kære gæst.Tak for at du valgte at booke dit ophold hos os.Med hensyn til dine kommentarer om vores renlighed, blev vi overraskede over det, du nævnte. Vi kan forsikre dig om, at vi er meget opmærksomme på hygiejne og renlighed på vores hotel. Vi vil helt sikkert videregive din kommentar til vores housekeeping manager for at informere hende om dit indtryk og finde ud af, hvad der er årsagen til det.Det vil altid være os en glæde at få lov til at åbne dørene for dig igen en anden gang.Pablo Albendea, GM Senator Banús Spa Hotel

Estimado huésped, Gracias por elegir Senator Banús Spa Hotel para su estancia en nuestra ciudad.Nos complace enormemente que haya encontrado la limpieza de las habitaciones a la altura de sus expectativas, reflejando nuestro compromiso con la excelencia en el servicio.Nos alegra saber que nuestro personal ha dejado una impresión tan positiva durante su estancia. Nuestro equipo trabaja incansablemente para ofrecer un servicio excepcional y asegurar que cada huésped se sienta bienvenido y valorado.También es un placer saber que los servicios y amenidades de su habitación contribuyeron a una experiencia confortable y placentera. Su satisfacción es nuestra mayor recompensa y nos impulsa a seguir mejorando cada día.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Rafael J. Jiménez, Director general

Dear Iain,Thank you for such a great review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to seeing you again soon.Best regards,Rafael J. Jiménez, General Manager

Estimado Juan Manuel, Permítanos darle las gracias a través de estas líneas por haberse alojado con nosotros.Nos complace saber que la limpieza de la habitación y el servicio ofrecido por nuestro equipo cumplieron con sus expectativas al 100%. Agradecemos también sus comentarios positivos sobre las comodidades de la habitación.Lamentamos que la ubicación no haya sido de su total agrado. Nuestro hotel se encuentra en una zona residencial tranquila, ideal para aquellos que buscan relajarse y disfrutar de la playa a solo 15 minutos a pie. Además, estamos rodeados de prestigiosos campos de golf y cerca de Puerto Banús, donde nuestros huéspedes pueden disfrutar de una variedad de actividades y sitios turísticos.Valoramos mucho sus impresiones y nos alegra que haya disfrutado de aspectos clave de su estancia.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Atentamente,Alejandro Alfageme, General Manager

Dear Guest,Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us.Concerning our check-in, we would like to apologize for the unusually slow check-in procedure. Most certainly, your arrival coincided with that of a large number of guests. Unfortunately, such situations involve longer waiting times than what is normal.Regarding your comments about our carpets and walls, we were surprised by what you mentioned. We assure you that we pay special attention to hygiene and cleanliness in our hotel. We will certainly pass on your comment to our housekeeping manager to inform her of your impression and find out what is the reason for it.We sincerely regret and apologize for the noise disturbance caused by other guests during your stay at our hotel. We would like to know about these issues during the stay of our guests in order to take swift action, thereby obtaining a completely different impression of our establishment. Please do not hesitate to contact our reception staff in case of any inconvenience. They are at the complete disposal of all our guests for any problems or questions they may have.Needless to say, we are always at your disposal and would of course be delighted to welcome you back to our hotel or another hotel in our Senator Hotels & Resorts chain.Yours sincerely, GM. Senator Banus

Cher Gerard,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Senator Banús Spa Hotel.Nous sommes ravis que vous ayez passé un agréable moment parmi nous et que vous ayez tout particulièrement apprécié la qualité et générosité de notre petit-déjeuner.Nous prenons note de votre remarque et vous en remercions. Votre retour est considéré avec beaucoup d'attention.Nous espérons avoir l'opportunité de vous recevoir une fois encore. Cordialement,GM. Senator Banus

Beste Luc,Bedankt voor uw feedback.We zijn verheugd te horen dat ons personeel u vriendelijk en behulpzaam heeft bijgestaan en dat u genoten heeft van ons uitgebreide ontbijtbuffet. We vinden het jammer dat het restaurant niet aan uw verwachtingen voldeed en bieden onze excuses aan voor het ongemak. We zullen uw feedback ter harte nemen om onze dienstverlening te blijven verbeteren.Met vriendelijke groeten en graag tot nog eens,Alejandro Alfageme, General Manager

Kära Per, tack för att du har lämnat en recension av din vistelse.Vi är glada att höra att ni uppskattade våra stora sängar och vi hoppas att ni kunde sova gott hos oss. Det är även fint att veta att ni tyckte om vår fantastiska frukost. Vi gör alltid vårt bästa för att erbjuda våra gäster en härlig start på morgonen och det är trevligt att få positiv feedback om våra ansträngningar. Tack för att ni dessutom nämner vårt hotell som prisvärt.Med vänliga hälsningar,Alejandro Alfageme, General Manager

Dear Nicholas, We are grateful for your kind review.We are thrilled to hear that you enjoyed your stay in our spacious suite and found the breakfast buffet to be very good. Our team takes pride in providing friendly and helpful service, so it's great to know that they made a positive impact on your stay.We appreciate your feedback regarding the suite's design and are glad that it did not affect your overall satisfaction. It's also nice to hear that you found the jacuzzi, balcony, and air conditioning to be great features in your room. We are always working to improve our guests' experiences, and your comments will be taken into consideration.We really look forward to the pleasure of welcoming you back on a future stay. Many thanks,Alejandro Alfageme, General Manager

Chère Elsa, Merci pour votre commentaire.Nous sommes ravis de lire que vous avez apprécié le cadre, la décoration et les installations de notre établissement, notamment les jardins et les piscines. Il est important pour nous de fournir un environnement confortable et agréable pour nos clients. Nous sommes également heureux que vous ayez trouvé nos chambres spacieuses, lumineuses et bien équipées. Nous comprenons que l'emplacement de l'hôtel nécessite une voiture pour se déplacer, mais nous sommes contents de savoir que vous avez apprécié le calme et la tranquillité de notre établissement. Ce serait un plaisir de vous revoir prochainement,Alejandro Alfageme, General Manager

Dear Bernardo, Thank you for this feedback concerning your recent visit.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We look forward to welcoming you back. Best regardsGM. Senator Banus

Dear Guest,Thank you for your kind review.We are thrilled to hear that you enjoyed your stay in the upgraded Penthouse Suite and found it to be stunning, spacious, and offering incredible views. It's great to know that the private hot tub was a delightful addition to your stay, especially on days when the weather was not ideal. Our attentive and friendly staff appreciate your kind words, and we are glad that you enjoyed our cocktails, despite the price.We look forward to welcoming you back. Best regards,GM. Senator Banus

Cher Patrick, Merci d'avoir pris le temps de nous faire part de votre expérience chez nous.Nous sommes ravis de lire que vous avez passé un séjour très convenable et que vous avez apprécié la propreté de la chambre, le confort et le service offert par notre établissement. Cependant, nous avons pris note de votre remarque concernant la langue française.Nous tenons à vous informer que notre personnel parle plusieurs langues, dont l'anglais, l'espagnol et l'allemand. Bien que le français ne soit pas couramment parlé par tous nos employés, nous nous efforçons de diversifier les compétences linguistiques de notre équipe pour mieux répondre aux besoins de nos clients. Nous sommes désolés pour les désagréments que cela a pu causer lors de votre séjour.Au plaisir de vous compter de nouveau parmi nos hôtes,GM. Senator Banus

Beste gast,Hartelijk bedankt voor uw positieve beoordeling.We zijn verheugd te horen dat u tevreden was met de hygiëne en de service van ons personeel. Ons team streeft ernaar om een uitstekende ervaring te bieden aan al onze gasten, en het is geweldig om te weten dat we aan uw verwachtingen hebben voldaan. We zijn trots op ons goed onderhouden hotel en de aandacht voor detail die we bieden.Met vriendelijke groet,GM. Senator Banus

Dear Timothy, Thank you very much for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.The entire team look forward to welcoming you back for a future visit. Kind regards,Alejandro Alfageme, General Manager

Dear Nada, Thank you for this positive review.We are delighted to hear that our friendly staff made a positive impression on you. It's wonderful to know that you enjoyed the spectacular view from your room, as we take pride in offering our guests a relaxing and visually pleasing environment.We look forward to welcoming you back. Best regards,Alejandro Alfageme, General Manager

Dear Leslie,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back. Kind regards,GM. Senator Banús Spa Hotel

Dear Lauren,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you found our hotel and staff lovely, and that you enjoyed the convenient location within walking distance to shops, bars, restaurants, and the beach. Our hotel is indeed situated in the beautiful and peaceful residential area, which makes it an ideal spot for a relaxing getaway.We appreciate your kind words and are delighted that you had an amazing stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable holiday.We look forward to welcoming you back. Best regards,GM Senator Banús Spa Hotel

Dear Larry,Thank you for your kind review of your recent stay at our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again.Kind regards,GM. Senator Banús Spa Hotel

Dear Julian, Thanks for this review.We are thrilled to hear that you found our staff to be brilliant, attentive, and well-presented. Our team works hard to ensure that our guests have a pleasant stay, and your kind words are greatly appreciated.We have taken note of your comment regarding the room decor. However, we are constantly working on maintaining and improving our facilities to provide a comfortable and enjoyable experience for our guests. We are glad that you found our pools and common areas to be spotless, as we strive to maintain a high level of cleanliness throughout the hotel.It would be a pleasure to have you return on a future occasion. Best regards,Pablo Albendea, GM Senator Banús Spa Hotel

Dear Christian, Thank you for taking the time to share your review.We are delighted to hear that you found our rooms to be nice and appreciated the cleanliness and tidiness of our hotel. Our team works hard to maintain a high standard of cleanliness and comfort for our guests. It's great to know that you were satisfied with the service provided by our staff, as we strive to deliver exceptional service to all our guests. We acknowledge that our hotel was built in 2006, but we are committed to keeping it well-maintained and updated. We appreciate your feedback on the hotel's condition and will continue to work on improvements to ensure a pleasant stay for all our guests.It would be a pleasure to have you return in the future. Kind regards.Alejandro Alfageme, General Manager

Dear Jörg,We are thrilled to hear that you enjoyed your stay with us so much and that your experience exceeded your expectations.Our dedicated team strives to provide top notch service and ensure quality facilities, and it is very rewarding to read that you were satisfied in this regard. Such positive feedback encourages us to continue with our efforts to uphold our high standards. We look forward to welcoming you back for another memorable experience.Best wishes,Pablo Albendea, GM Senator Banús Spa Hotel

Dear Jordan,Thank you for such a positive review.We are delighted to hear that you enjoyed our pool restaurant and found the prices reasonable. Our staff truly appreciates your kind words, and we are thrilled that you found your room spacious and comfortable.We hope we have the pleasure of seeing you on future occasions. Best regards,Pablo Albendea, GM Senator Banús Spa Hotel