Siddeområde i lobbyen

Anmeldelser af Chateau Lacombe Hotel

3.5 out of 5
Chateau Lacombe Hotel
10111 Bellamy Hill Nw, Edmonton, AB

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 774 af i alt 1904 anmeldelser" "
Bedømmelse på 8 − Udmærket. 565 af i alt 1904 anmeldelser" "
Bedømmelse på 6 − Okay. 300 af i alt 1904 anmeldelser" "
Bedømmelse på 4 − Dårligt. 153 af i alt 1904 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 112 af i alt 1904 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

7,4/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

6/10 Okay

Niels

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Fin beliggenhed og service, men interiøret trænger til en opdatering
Overnattede 6 nætter i april 2023
Svar fra Your Host den 1. maj 2023
Kære Niels.Tak fordi du valgte vores ikoniske vartegn hotel til din ugelange forretningsovernatning og fordi du tog dig tid til at skrive din anmeldelse. Du vil blive glad for at høre, at vi har 69 renoverede værelser fordelt på 3 concierge-etager, hvor gæsterne nyder godt af gratis kontinental morgenmad og aftendrikke med kanapeer. Vi har også lige udskiftet de bløde siddepladser i lobbyen og promenaden, hvor vi også har udskiftet tæppet. I kulissen har vi skiftet gulv og vægge og er ved at montere en ny opvaskemaskine i vores køkken. Endnu en gang tak for dit ophold hos os og for din feedback. Vi ser frem til at se dig igen, når du vender tilbage til Edmonton.

8/10 Udmærket

Kirsten

Overnattede 1 nat i april 2022
Svar fra Donna den 12. apr. 2022
Good Morning, Thank you for staying at the Chateau Lacombe Hotel and we hope to see you again. Kind Regards

10/10 Fremragende

Jason

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place to stay
Overnattede 1 nat i maj 2024

8/10 Udmærket

grant

Rejste med familie
Synes godt om: Rengøring, service og personale
great location. Property needs a face lift
Overnattede 3 nætter i maj 2024
Svar fra Joe Montoya den 29. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

8/10 Udmærket

Kurt

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the place near the center
Overnattede 2 nætter i maj 2024
Svar fra Joe Montoya den 29. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

6/10 Okay

Grace

Rejste i en gruppe
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The lobby and elevator to the parking smelled entirely of weed as if someone smoked in the building, our room was clean but the lobby and elevators were pretty gross the staff were ok the guy who checked us in took way to long to check us in but was really friendly just chatted way too much and the lady who checked us out tried to charge me extra for a charge she couldn’t explain
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 29. maj 2024
Thank you for taking the time to provide your feedback. I apologize for the unpleasant smell in the lobby and elevator, as well as the condition of these areas. This is not the experience we aim to offer our guests, and we will be addressing these concerns promptly.I’m pleased to hear that you found your room clean and the staff friendly. However, I apologize for the slow check-in process and the confusion during check-out. We will provide additional training to our team to ensure a more efficient and professional service.Your feedback is invaluable, and we are committed to making the necessary improvements to enhance our guests’ experiences. Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.

8/10 Udmærket

Catherine

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Joe Montoya den 29. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

6/10 Okay

Robin

Rejste med familie
Synes ikke om: Rengøring, faciliteter
The vending machines dont work on either floor. Ice machines only work on certain floors. No house keeping for the entire stay which was Monday to Thursday. My daughter was there from subday on and no cleaner. Garages in hallways was over full. Guest would put there garabage in hallways and thats where it stayed. I was checking out earlier than i had planed and the lady at the desk was helpful to get that all done for me.
Overnattede 4 nætter i maj 2024
Svar fra Joe Montoya den 29. maj 2024
Thank you for taking the time to share your feedback. I sincerely apologize for the inconveniences you experienced during your stay. It is disappointing to learn about the issues with the vending and ice machines, as well as the lack of housekeeping services and the condition of the hallways. This is certainly not the standard of service we strive to provide.Please be assured that we are addressing these concerns with our maintenance and housekeeping teams to ensure they are resolved promptly. We are also working on better managing waste disposal to maintain cleanliness in the hallways.On a positive note, I'm glad to hear that our front desk staff was able to assist you efficiently with your early checkout. Your feedback is invaluable, and we are committed to making improvements based on your experience.We hope to have the opportunity to welcome you back in the future and provide you with a much more pleasant stay.

6/10 Okay

Chloe

Upgrade extra for 2 free drinks of the worst cheap wine you’d ever have, and the most mediocre “hors d’oeuvres” which consists of sliced cheese and meat and 5 old crackers. Hotel will tell you for 25$ a night they are offering discounted parking when in reality if you pay for 24 hours on the hangTag app it’s 15.75$…. What a joke that is. Random extra charges added when checking out, 250$ went to 375$. Stay elsewhere!
Overnattede 2 nætter i maj 2024
Svar fra Joe Montoya den 25. maj 2024
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide high-quality amenities and services, and we regret that our wine and hors d'oeuvres selection did not meet your satisfaction. Your comments will be shared with our food and beverage team for review.Regarding the parking fees, we apologize for any confusion. We aim to provide competitive rates and will look into the discrepancy you mentioned to ensure clarity for our guests. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

8/10 Udmærket

Kim

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to everything and reasonable price
Overnattede 1 nat i marts 2024
Svar fra Joe Montoya den 25. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

8/10 Udmærket

Darcy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
It was a nice property
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 25. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

10/10 Fremragende

B

Rejste med partner
Perfect for going to game
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 25. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

4/10 Dårligt

Suraj

Not going there another time
Overnattede 2 nætter i maj 2024
Svar fra Joe Montoya den 24. maj 2024
We thank you for taking the time to share your feedback on your recent hotel stay. We sincerely apologize for falling short of your expectations. Your feedback holds immense value to us, as we remain dedicated to continuously enhancing our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience.

2/10 Forfærdeligt

Soham

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place
Overnattede 3 nætter i maj 2024
Svar fra Joe Montoya den 24. maj 2024
We thank you for taking the time to share your feedback on your recent hotel stay. We sincerely apologize for falling short of your expectations. Your feedback holds immense value to us, as we remain dedicated to continuously enhancing our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience.

6/10 Okay

Ayman

Synes godt om: Rengøring, service og personale
There is no hot water in the shower
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 24. maj 2024
We appreciate you sharing your recent hotel experience with us. We apologize for any inconvenience caused by lack of hot water in the shower. Your feedback is invaluable in helping us enhance our service. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for a much-better experience.

6/10 Okay

Sahil

Synes godt om: Service og personale
Staff was very good and the area is extremely unsafe. We witnessed too much around the area and walked to breakfast as incredibly unsafe as well the parkade feels quiet and unsafe.
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 24. maj 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be very good; they work hard to provide excellent service to all our guests.We deeply regret to learn about your concerns regarding safety in the area. The security and well-being of our guests are our top priorities, and we take your comments very seriously. We will be reviewing our security measures and working closely with local authorities to ensure a safer environment for our guests.Additionally, we are committed to improving the overall guest experience and will look into enhancing security features in and around our property, including the parkade.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and secure stay.

6/10 Okay

Karen

Rejste med familie
Synes godt om: Rengøring, service og personale
Front desk personnel were courteous and friendly. The room was dated.
Overnattede 1 nat i maj 2024
Svar fra David Kieselhof den 21. maj 2024
Thanks for praising us for our service! Hearing that really helps. We'll consider your feedback regarding the rooms.

10/10 Fremragende

Hewan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent place
Overnattede 1 nat i maj 2024
Svar fra David Kieselhof den 21. maj 2024
Thanks! It means a lot.

6/10 Okay

Ron

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
This hotel was ok. It did the trick. It was loud in the hallways. The hallway had popcorn on the floor for 2 days. Not vacuumed. No clean towels. The parking is ridiculous. And a person shouldn’t have to pay extra for parking if staying at a hotel.
Overnattede 3 nætter i maj 2024
Svar fra David Kieselhof den 21. maj 2024
Thanks for taking the time to write your review. I've passed your concerns to our housekeeping department. We'll consider what you wrote as we continue to work hard to make our guests have memorable experiences.

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
They let us check in really early. Thank you
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 29. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

8/10 Udmærket

Brad

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra David Kieselhof den 21. maj 2024
Thanks for your feedback!

10/10 Fremragende

Laudith

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra David Kieselhof den 21. maj 2024
Thank you!

10/10 Fremragende

Matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great for the price
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 20. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

10/10 Fremragende

Einar

Synes godt om: Rengøring, service og personale
Best location for the price Go Oilers Go.
Overnattede 2 nætter i maj 2024
Svar fra David Kieselhof den 21. maj 2024
Thanks! We appreciate it!

10/10 Fremragende

Reniel

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Stayed here one night for an Oilers game. Check in/out was quick and easy, room was clean, great location with lots of parking.
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 20. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

10/10 Fremragende

Lee-Anne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and clean. Bigger bath tub would be nice
Overnattede 1 nat i maj 2024
Svar fra David Kieselhof den 21. maj 2024
Thanks for your feedback. We'll consider what you've said.

6/10 Okay

kenton

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
check in was horrible
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 20. maj 2024
We thank you for taking the time to share your feedback on your recent hotel stay. We sincerely apologize for falling short of your expectations. Your feedback holds immense value to us, as we remain dedicated to continuously enhancing our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Fremragende

Susilowati

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This nice seems old hotel , European style , very clean , nice room and pet friendly also . No problem with parking and feel save there . Highly recommended this hotel .
Overnattede 1 nat i maj 2024
Svar fra David Kieselhof den 21. maj 2024
Thanks! Your kind words are appreciated!

10/10 Fremragende

Rocky Randall

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were great to deal with
Overnattede 2 nætter i maj 2024
Svar fra Joe Montoya den 19. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

8/10 Udmærket

Jim, Calgary

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 19. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

6/10 Okay

Alexandru-Claud

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Faciliteter
n/a
Overnattede 2 nætter i maj 2024
Svar fra Joe Montoya den 19. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Fremragende

Dave

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff recognized from previous staya
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 15. maj 2024
We extend our gratitude for sharing your recent hotel stay experience with us. Your kind words serve as recognition for our dedicated team who consistently strive to provide exceptional guest service. We look forward to your next stay with us.

8/10 Udmærket

Cordell

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Make sure to ask for a renovated room.
Overnattede 2 nætter i maj 2024
Svar fra Joe Montoya den 15. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! Our concierge rooms seem to be a great option. We look forward to your next stay with us.

8/10 Udmærket

Bryan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 15. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

8/10 Udmærket

Jeroen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Prima hotel met ruime kamers. Ook stille kamers! Wel een handdoek voor het licht onder de deur leggen want die kier is best groot. Ontbijt continental en inter continental stelt niet zo heel veel voor. Genoeg ontbijt gelegenheden in de buurt. Prima beden badkamer. Schoonmaak ook uitstekend. Koffiemachine, koelkast en water op de kamer. Enige wat we misten was een kluisje. Personeel behulpzaam en erg vriendelijk. Kortom wij vonden dit een erg fijn hotel en komen hier graag nog een keer terug!
Overnattede 5 nætter i maj 2024
Svar fra David Kieselhof den 14. maj 2024
Thanks very much for taking the time to write a survey. We will look at your feedback and try to find a way to fix any possible shortcomings. We would be very happy to welcome you back!

6/10 Okay

John

Rejste med partner
Synes godt om: Rengøring, service og personale
Parking rates are atrocious! Did not like the all the charges to my credit card. They did however correct/worked out in the end.
Overnattede 3 nætter i marts 2024
Svar fra David Kieselhof den 14. maj 2024
Thanks for staying! Come see us again!

8/10 Udmærket

Jeff, Camrose

Rejste med partner
Synes godt om: Rengøring, service og personale
Our go to in Edmonton. Pricing continues to increase but all hotels are…overall the CL is still a great value.
Overnattede 1 nat i maj 2024
Svar fra David Kieselhof den 13. maj 2024
Thanks for taking the time to write this. We appreciate your feedback.

8/10 Udmærket

Laureen

Synes godt om: Rengøring
Overnattede 1 nat i maj 2024
Svar fra David Kieselhof den 14. maj 2024
Thanks for your review!

10/10 Fremragende

Daniel

Overnattede 2 nætter i maj 2024
Svar fra David Kieselhof den 13. maj 2024
Thanks for your review!

10/10 Fremragende

Charles

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great customer service . Front desk stuff was really awesome and friendly . I would will definitely stay at this hotel next time I’m in Edmonton
Overnattede 2 nætter i maj 2024
Svar fra Joe Montoya den 12. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

4/10 Dårligt

Jeanette

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
No maid service, concierge floor breakfast is very limited, no dining services available from 10am-6, elevators to parkade very dirty, hotel needs thorough cleaning and maintenance. Had to leave hotel too frequently to get services, rather than stay and give them the business. Very unfortunate hotel is no longer what it used to be.
Overnattede 2 nætter i maj 2024
Svar fra David Kieselhof den 11. maj 2024
It sounds like you were rather disappointed with your experience. Our management will have a look at your review. You are right, currently our restaurants are typically closed between 10 AM and 5 PM or 11 AM and 5 PM. But, the restaurant may expand their hours in the future. Thanks for sharing your feedback.

10/10 Fremragende

Jillise

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay. Good pillows close to rogers
Overnattede 1 nat i marts 2024
Svar fra David Kieselhof den 11. maj 2024
Thanks for the positive feedback. Come see us again!

10/10 Fremragende

Tara, Basin

Rejste med kæledyr
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly and helpful staff!
Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 10. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

8/10 Udmærket

Nicole

Overnattede 7 nætter i maj 2024
Svar fra David Kieselhof den 11. maj 2024
Thanks for the high marks! We're glad you enjoyed your stay. Feel free to come see us again!

10/10 Fremragende

Heather

Overnattede 1 nat i maj 2024
Svar fra Joe Montoya den 29. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

8/10 Udmærket

Jes

Synes godt om: Rengøring, service og personale, faciliteter
Decor was a bit dated but that added to the character of the place a bit. The staff were really nice - very helpful and eager to assist, which I appreciated. Reasonably priced as well.
Overnattede 3 nætter i maj 2024
Svar fra David Kieselhof den 7. maj 2024
Thanks! Believe it or not it always cheers us up to hear nice things about our service. Although we work hard to make our guests happy, we don't always hear about it. Thanks for taking the time to write your review. Come see us again!

6/10 Okay

John

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale
The room was nice. However, we were not warned that there would be an additional charge for parking!
Overnattede 2 nætter i maj 2024
Svar fra David Kieselhof den 11. maj 2024
Thanks for taking the time to write a review. We're sorry you felt caught off guard by our parking charges. We do our best to let all our guests know including having that information on the Expedia.com website. Otherwise we hope we met your expectations. Come see us again!

10/10 Fremragende

christopher

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A favourite!
Overnattede 2 nætter i marts 2024
Svar fra David Kieselhof den 7. maj 2024
That was short and sweet. Thanks!

10/10 Fremragende

AMANJOT

Overnattede 2 nætter i maj 2024
Svar fra Joe Montoya den 29. maj 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

10/10 Fremragende

Keletshotse

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
nice place
Overnattede 1 nat i maj 2024