Reception
Tjek tilgængelighed

Anmeldelser af DoubleTree by Hilton Edinburgh Airport

4 out of 5
DoubleTree by Hilton Edinburgh Airport
Edinburgh International Airport, 100 Eastfield Road, Newbridge, Scotland

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 545 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 294 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 91 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 47 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 23 af i alt 1000 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Thomas

Overnattede 1 nat i oktober 2023
Svar fra Doubletree Edinburgh Airport den 25. okt. 2023
Thank you for taking the time to leave a review following your stay with us. I do hope to welcome you back in the future.Many thanks,Doubletree Edinburgh Airport

10/10 Fremragende

Hjalte

Overnattede 1 nat i juni 2023
Svar fra tom den 28. jun. 2023
Thank you for your review score of your recent stay., i hope that we see you again soon. Regards

10/10 Fremragende

Dorte

Overnattede 1 nat i december 2022

10/10 Fremragende

Per

Overnattede 1 nat i maj 2022
Svar fra Ivar van Diepen den 3. jun. 2022
Hi Per, thanks for taking the time to rate your recent stay with us and for awarding us top marks. We look forward to welcoming you back soon. Ivar van Diepen General Manager

6/10 Okay

Jonatan

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Overnattede 3 nætter i januar 2022
Svar fra Ivar van Diepen den 10. feb. 2022
Hi Jonatan, thanks for rating your stay with us. I am sorry to learn your rating fell short of our usual high standards of service and I apologise for any inconvenience caused. I do believe your experience is most untypical and I hope we will have an opportunity to welcome you back in the future. Ivar van Diepen General Manager

10/10 Fremragende

Simone

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2021
Svar fra Ivar van Diepen den 9. jan. 2022
Hi Simone, thanks for rating your recent stay with us and for awarding us top marks! We look forward to welcoming you back soon. Ivar van Diepen General Manager

8/10 Udmærket

Anne-Dorte

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i november 2021
Svar fra Ivar van Diepen den 23. nov. 2021
Hi Anne-Dorte, thanks for rating your stay with us and for awarding us a great score. We hope to welcome you back soon. Ivar van Diepen General Manager

10/10 Fremragende

Bettina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2021
Svar fra Ivar van Diepen den 5. sep. 2021
Hi Benita, thanks for taking the time to rate your recent stay with us and for awarding us top marks! We look forward to welcoming you back soon. Ivar van Diepen General Manager

6/10 Okay

Da

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
The room is cold. heating element does not help. no heating in badroom.
Overnattede 1 nat i november 2020
Svar fra Ivar van Diepen den 9. nov. 2020
Hi Da, thanks for rating your stay. Sorry to hear you found the room cold and we do hope that our cosy duvet kept you warm through the night. All our rooms feature individually controlled heaters. Ivar van Diepen General Manager

10/10 Fremragende

Lars

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2020
Svar fra Ivar van Diepen den 11. sep. 2020
Hi Lars, thanks for taking the time to rate your recent stay with us and for awarding us top marks! We hope to welcome you back soon. Ivar van Diepen General Manager

8/10 Udmærket

Verificeret rejsende

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Jeg kunne lide alt, hyggelig og rart Hotel. Personale var flinke og gav en fin oplevelse.
Overnattede 1 nat i januar 2020
Svar fra Ivar van Diepen - General Manager den 5. feb. 2020
Good evening, Thank you for your comments; guest feedback is invaluable in helping us improve the service we provide. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,

6/10 Okay

Connie

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Skuffende
Kan lige slæbe sig op på et ok, låsesystemet var ude af drift og det er lidt uheldigt, når man kommer sent. Selv om de vidste det i receptionen lod de os gå helt til den anden ende af hotellet uden at sige, at der var et problem, så vi måtte rende frem og tilbage og forstyrre naboerne. Morgenmaden var ringe.
Overnattede 1 nat i november 2019
Svar fra Ivar van Diepen - General Manager den 13. nov. 2019
Good evening, Thank you for your comments; guest feedback is invaluable in helping us improve the service we provide. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i august 2019
Svar fra Ivar van Diepen - General Manager den 20. sep. 2019
Hi there, thank you so much for taking the time to leave us such a perfectly scoring review! I am delighted you enjoyed your stay and very much look forward to welcoming you to our hotel again soon. Kind regards,

8/10 Udmærket

Audrey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Near the airport as we needed. The breakfast buffet was adequate and meet our needs
Overnattede 1 nat i maj 2024

10/10 Fremragende

Dara

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Easy access to the airport for an early morning flight.
Overnattede 1 nat i maj 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 27. maj 2024
Hi Dara, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

4/10 Dårligt

Selma

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Het personeel glimlacht niet eens en denkt niet mee voor een oplossing toen ik zei dat ik een andere kamer wilde, kamers zijn oud en niet erg schoon , prijs is veel te duur voor zo'n accommodatie
Overnattede 4 nætter i maj 2024
Svar fra Ivar van Diepen den 24. maj 2024
Hi Selma, thanks for rating your recent stay with us. I am surprised with your feedback as most of our guests rate our cleanliness and staff friendliness highly. Our rooms have all been refurbished over the past two years.Ivar van DiepenGeneral Manager

8/10 Udmærket

Sarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Ivar van Diepen den 23. maj 2024
Hi Sarah, thanks for rating your recent stay with us and for awarding us an overall great score. We hope to welcome you back soon.Ivar van DiepenGeneral Manager

8/10 Udmærket

Erika

Synes godt om: Rengøring, service og personale, faciliteter
The shower setup sucks, the shower water did not get hot. The little hotel bars of soap would have been nice.
Overnattede 1 nat i maj 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 20. maj 2024
Hi Erika, thanks for rating your recent stay with us and for awarding us an overall great score. We look forward to welcoming you back soon.

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were exceptional, no scripted friendliness, problem solved to keep my cheese safe and cold and the ice in freezer so could pack in my suitcase on morning of departure. Bus service to airport good, driver went out of his way to assist in getting golf bag and suitcases on and off bus
Overnattede 2 nætter i maj 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 20. maj 2024
Hi James, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Fremragende

Bonita So Ching

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good choice of hotel to stay overnight for flight departure the next day. Reception staff is very friendly and helpful. Room is clean and spacious. Will definitely come back. Thank you!
Overnattede 1 nat i maj 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 20. maj 2024
Hi Bonita, Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh.

10/10 Fremragende

Rosemary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It had a good feeling full of people and very clean and comfortable room.... hotel shuttle a plus! I could walk from the airport to the hotel coming in and shuttled on my departure!
Overnattede 1 nat i maj 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 17. maj 2024
Hi Rosemary, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Fremragende

Subhasis

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I loved the facility. Would come back if visiting Edinburgh.
Overnattede 6 nætter i maj 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 16. maj 2024
Hi Subhasis, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Fremragende

Brian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed my overnight stay. Took the tram into Edinburgh which is just a short walk away. Very convenient. Happily stay there again.
Overnattede 1 nat i maj 2024
Svar fra Tom- Front Office Manager den 14. maj 2024
Hi Brian,Thank you for taking the time to write this review. We are very glad that you enjoyed your stay with us and found our location convenient. We hope that you stay with us again soon.

10/10 Fremragende

Laura

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff went out of their way in every aspect of our stay. Highly recommend this lodging if you need to be near the airport
Overnattede 1 nat i maj 2024
Svar fra Ivar van Diepen den 13. maj 2024
Hi Laura, thanks for rating your recent stay with us and for awarding us an overall excellent score. We look forward to welcoming you back soon.Ivar van DiepenGeneral Manager

10/10 Fremragende

Maria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is located at walkable distance from Edinburgh airport, which is really handy. The rooms are clean with very comfortable beds made with lovely clean cotton white sheets. We would like to have had a cup of coffee and a bowl of cereal with some fresh fruits before departing at 5 am but there wasn't any available at this time. Just an apple at the check-out desk which at least helped a bit.
Overnattede 1 nat i maj 2024
Svar fra Ivar van Diepen den 13. maj 2024
Hi Maria, thanks for taking the time to rate your recent stay with us and for awarding us full marks. We hope to welcome you back soon.Ivar van DiepenGeneral Manager

10/10 Fremragende

Claire

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was very friendly and helpful. The food was excellent.
Overnattede 1 nat i maj 2024
Svar fra Tom- Front Office Manager den 14. maj 2024
Hi Claire,Thank you so much for taking the time to write this review. we are so glad that you found our staff accommodating and enjoyed the food. We hope that you come to stay with us again soon.

4/10 Dårligt

Mamoon, Walton on Thames

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Ivar van Diepen den 13. maj 2024
Hi Mamoon, thanks for rating your recent stay with us. Our aim is to deliver outstanding customer service and it is never our intention for anyone to be less than satisfied with the services we provide. Your final rating seems to suggest we could have done better and at this late stage I can only offer you my most sincere apologies. Once again, many thanks for your rating as it is only through guest feedback such as yours we can improve our hotel's performance.Ivar van DiepenGeneral Manager

8/10 Udmærket

Sherilyn

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overpriced! Convenient to airport but too expensive. Next time I’ll stay further from the airport and pay for an Uber.
Overnattede 1 nat i maj 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 11. maj 2024
Hi Sherilyn, Thanks for the high scoring review & we hope to get the chance to welcome you back next time you are flying from Edinburgh.

10/10 Fremragende

Kristina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Ivar van Diepen den 10. maj 2024
Hi Kristina, thanks for rating your recent stay with us and for awarding us full marks! We look forward to welcoming you back soon.Ivar van DiepenGeneral Manager

6/10 Okay

Mark

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Too expensive and staff weren’t friendly at reception.
Overnattede 1 nat i maj 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. maj 2024
Hi Marc, Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future.

10/10 Fremragende

Lobsang

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed my 2 night stay. Comfortable room and comfortable bed. Staff generally good. Dining facilities generally good. Service good. Nearby facilities enjoyable and convenient. With swimming pool/sauna steam/gyms etc may make a vacation, though with limited stay duration such as mine, this would not be easily achieved on customer end. Countryside nearby wonderful.
Overnattede 2 nætter i maj 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. maj 2024
Hi Lobsang, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Fremragende

Manish

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good area for my business visit
Overnattede 1 nat i april 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. maj 2024
Hi Manish, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Fremragende

Stewart, Winchester

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It was very close to the airport so it was easy to walk there in the morning. Staff was ok. Had to ask different people about adding on breakfast the day before because responses were mixed and conflicted with signage around the hotel. Would stay again for convenient location, but bar staff and front desk could be better trained.
Overnattede 1 nat i april 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. maj 2024
Hi Stewart, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

8/10 Udmærket

Madeline

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Proximity to airport and transportation to/from Edinburgh city centre as well as other destinations (Glasgow) is great!
Overnattede 1 nat i maj 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. maj 2024
Hi Madeline, Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh.

8/10 Udmærket

Stefan

Rejste med familie
Synes godt om: Rengøring
.
Overnattede 1 nat i april 2024
Svar fra Chelsea Rose | Assistant Front Office Manager den 9. maj 2024
Hi , Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh.

10/10 Fremragende

Ashley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Alex P den 3. maj 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Fremragende

Emma

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk staff were exceptional - very friendly. This is the perfect location for the airport
Overnattede 1 nat i februar 2024
Svar fra Alex P den 3. maj 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 Okay

Deric

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The toilets are overly complex and hardly worked
Overnattede 1 nat i april 2024
Svar fra Alex P den 3. maj 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Udmærket

Kaeleigh

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
While I love the proximity to the airport and tram, the sidewalks were absolutely dire and crossing the roundabout to get to the tram was grim. That's not the hotel's responsibility, but it did make navigation on foot with a stroller quite challenging. The room was comfortable and spacious though, the beds were comfortable, and the provided cot was clean and premade for us upon our request.
Overnattede 1 nat i april 2024
Svar fra Alex P den 3. maj 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Okay

Gary

Forretningsrejsende
Place needs upgrading. Shabby in areas. Typical of an airport hotel - expensive but comfortable for 1 night
Overnattede 1 nat i april 2024
Svar fra Alex P den 26. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Fremragende

George williamson

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Great hotel but been overcharged by£135 very easy to resolve but two very frustrating calls with the receptionist sent proof of overcharge and still said NOT asked 8 times to talk to a manager he said no manager so asked to talk to someone else and refused two calls over 1.5 hours still refused saying no one available again again and again absolutely terrible service and charged £405 when Expedia quoted £270
Overnattede 1 nat i april 2024
Svar fra Alex P den 3. maj 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 Okay

Natasha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Alex P den 26. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Udmærket

Amy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to the airport
Overnattede 1 nat i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fremragende

Renea

Rejste i en gruppe
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Liked that there was both dinner ans breakgast available
Overnattede 1 nat i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fremragende

Elaine

My husband loved the warm chocolate chip cookies!
Overnattede 1 nat i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 Udmærket

Terese

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
nice hotel and close to the airport
Overnattede 1 nat i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Fremragende

Carol

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

6/10 Okay

Shelley

Front desk staff was welcoming. The rooms were average.
Overnattede 1 nat i april 2024
Svar fra Alex P den 26. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Okay

Monica

Rejste med partner, Forretningsrejsende
Synes godt om: Service og personale
Room was icy cold when we arrived. Shower difficult to start/set temperature without getting soaked, because of positiong of hand hel shower head.
Overnattede 1 nat i april 2024
Svar fra Alex P den 26. apr. 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Udmærket

Harry

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Lovely hotel!
Overnattede 2 nætter i april 2024
Svar fra Alex P den 26. apr. 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport