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Anmeldelser af Apex Waterloo Place Hotel

4 out of 5
Apex Waterloo Place Hotel
23-27 Waterloo Place, Edinburgh, Scotland

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 680 af i alt 1052 anmeldelser" "
Bedømmelse på 8 − Udmærket. 246 af i alt 1052 anmeldelser" "
Bedømmelse på 6 − Okay. 87 af i alt 1052 anmeldelser" "
Bedømmelse på 4 − Dårligt. 26 af i alt 1052 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 13 af i alt 1052 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

6/10 Okay

Marie Kjærgaard

Rejste i en gruppe
Synes ikke om: Service og personale
Dårlig oplevelse. Ikke pengene værd.
Vi brugte 1/2 time på indtjekning. Receptionisten kunne ikke finde booking, måtte have fat i manager flere gange inden det lykkedes efter 1/2 time. Ingen kompensation. Kælderværelse. Rengøring og sengeredning under middel. Ligger super godt, men vi kommer der ikke igen. Pris og niveau hænger ikke sammen.
Overnattede 2 nætter i september 2023
Svar fra Lauren | Night Manager den 25. sep. 2023
Thank you for taking the time to provide us with this feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the extended check-in time and the issues you encountered with the room and cleaning service. Your feedback is important to us, and we deeply regret that we fell short of your expectations.The check-in experience you described is not reflective of our usual standard of service, and we understand how frustrating that must have been. We will address this matter with our reception and management teams to ensure such delays do not happen in the future.We also take your comments about the room cleanliness and bed making seriously, and we will work diligently to improve these aspects of our service.Your feedback is important to us, and we truly value your input. While we understand your decision not to return, we hope you might reconsider in the future. If you do, we will make every effort to provide you with a more comfortable and enjoyable stay

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful hotel staff !
Overnattede 2 nætter i august 2023
Svar fra George Miliaras den 12. aug. 2023
Thank you for your kind words! We're thrilled to hear that you found our hotel staff wonderful during your stay. Providing excellent service is our priority, and it's great to know that our team made a positive impression on you.We hope to have the pleasure of welcoming you back to our hotel in the future. If you have any special requests or preferences for your next stay, please feel free to reach out to us.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place

10/10 Fremragende

Elin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2023
Svar fra Euan den 26. apr. 2023
Dear ElinThank you for your feed back about Apex Waterloo place hotel.EuanNight Manager

4/10 Dårligt

Henrik

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
En blandet fornøjelse
Vi fik først et værelse, der ikke var rengjort, nogle havde spist derind og der var krummer over alt og en KÆMPE grøn bussemand tværet ud på vægen. Vi fik så et nyt værelse det var noget af en nedgradering, meget mindre, gardinerne virkede ikke og malingen skallede af. 3. Gang fik vi en værelse magen til det første, (det var dejligt) men der var ingen varme på værelset, kontakterne ved sengen virkede ikke, så ingen strøm til ladning og bruseren på badeværelset var helt gal. Men vi orkede ikke at klage mere. Morgenmaden var fantastisk og personalet venligt. Men værelserne var på ingen måde prisen værd.
Overnattede 3 nætter i marts 2023
Svar fra Euan den 8. apr. 2023
Jeg er ked af at høre om din negative oplevelse med hotellet. Det er forståeligt, at du var skuffet over tilstanden i det første værelse, du fik, og nedgraderingen i det andet rum. Det er også frustrerende, når faciliteter som varme og stikkontakter ikke fungerer korrekt på et hotelværelse. Det er godt at høre, at personalet var venligt og morgenmaden var behageligt, men det er stadig vigtigt at modtage kvaliteten af indkvartering, som du betalte for.Euan Night Manager

8/10 Udmærket

Niels

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice stay at Apex Waterloo Place Hotel
Overnattede 3 nætter i august 2022
Svar fra Ali den 27. aug. 2022
Thank you for taking the time to complete your review regarding your recent stay with us here at the Apex waterloo Hotel. we thank you for choosing the Apex Waterloo Hotel and for taking the time to provide us with valued feedback. We hope to welcome you back on your next stay in Edinburgh. If I can be of any further assistance to you, please do not hesitate to contact us. Kind Regards Ali

10/10 Fremragende

Frank

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i august 2022
Svar fra Ali den 8. aug. 2022
Thank you for taking the time to provide us with a review of your stay here. We are very happy to see that you enjoyed your time in Edinburgh. We would love to see you again soon! Kind regards, Ali

10/10 Fremragende

Stefanie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel.
Virkelig pænt hotel, med høfligt personale. Morgenmaden var så lækker, vil helt sikkert vi der igen hvis jeg skal til Edinburgh. Det lå i gå afstand til det hele.
Overnattede 3 nætter i november 2021

10/10 Fremragende

Dhanalakshmi

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We loved our 3 nights’ stay here. Conveniently located. Friendly staff. I am a light sleeper and did hear traffic but I suppose it is unavoidable given the location. I will have no hesitation in recommending this place.
Overnattede 3 nætter i maj 2024
Svar fra George Miliaras den 26. maj 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your experience with us.We are thrilled to hear that you loved your three-night stay with us and that you found our location convenient and our staff friendly. Your recommendation means a lot to us, and we are delighted that you had a positive overall experience.We understand that city center locations can sometimes come with a bit of traffic noise, and we appreciate your understanding in this regard. Nevertheless, we are pleased that it did not detract from your enjoyment of your stay.Should your travels bring you back to Edinburgh in the future, we would be honored to welcome you back to Apex Waterloo Place Hotel. If there is anything else we can assist you with, please do not hesitate to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Arun

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Highly recommend for it's location and the quality of the hotel.
Overnattede 1 nat i maj 2024
Svar fra George Miliaras den 25. maj 2024
Thank you so much for taking the time to recommend Apex Waterloo Place Hotel based on your recent stay with us.We are delighted to hear that you enjoyed our hotel's central location and the quality of our facilities. Providing a comfortable and convenient experience for our guests is our top priority, and we are thrilled that we were able to meet your expectations.Your recommendation means a lot to us, and we truly appreciate your kind words. Should you find yourself planning another visit to Edinburgh in the future, we would be honored to welcome you back to Apex Waterloo Place Hotel.If there is anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us anytime.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff. Nice room. Very clean.
Overnattede 1 nat i maj 2024
Svar fra George Miliaras den 23. maj 2024
Thank you very much for taking the time to share your positive feedback about your recent stay at Apex Waterloo Place Hotel. We are thrilled to hear that you had a great experience and that our staff, room, and cleanliness met your expectations.Providing exceptional service and maintaining high standards of cleanliness are among our top priorities, and we are delighted that our efforts contributed to making your stay enjoyable.Your kind words will be shared with our team, as they serve as a great motivation to continue delivering excellent service to all our guests.Once again, thank you for choosing to stay with us. Should you have any future travel plans to Edinburgh, we would be honored to welcome you back for another memorable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Udmærket

Vera

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location to train station and most of all the major attractions
Overnattede 3 nætter i maj 2024
Svar fra George Miliaras den 21. maj 2024
Thank you for taking the time to share your feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you enjoyed our convenient location, which provided easy access to the train station and major attractions in Edinburgh.At Apex Waterloo Place Hotel, we strive to offer our guests a comfortable and convenient experience, and we are pleased to learn that our location met your expectations.If you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are super helpful and the property is well maintained. The in house spa is also excellent.
Overnattede 4 nætter i maj 2024
Svar fra George Miliaras den 21. maj 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your positive feedback with us. We are delighted to hear that you found our staff to be super helpful and that you appreciated the well-maintained property.It's wonderful to know that you enjoyed our in-house spa and found it to be excellent. We strive to provide our guests with the highest level of service and amenities, and we are pleased that we met your expectations.We look forward to welcoming you back to Apex Waterloo Place Hotel for another exceptional stay. If there is anything else we can assist you with, please do not hesitate to contact us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Udmærket

Daina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra George M den 21. maj 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us. We are pleased to hear that you had an enjoyable experience overall.Your feedback is valuable to us, and we will use it to continue improving our services and facilities. If there are any specific areas where you feel we can enhance your experience in the future, please don't hesitate to let us know.We hope to have the opportunity to welcome you back to Apex Waterloo Place Hotel in the future and provide you with an even better experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

KAYA C

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Right in the heart of Old Town, this hotel was lovely and within walking distance of the beautiful sights and landmarks. We had an incredibly spacious room with a comfy bed, and the amenities were spectacular. Make sure to check out the pool and sauna after a long day of sightseeing!
Overnattede 2 nætter i maj 2024
Svar fra George Miliaras den 21. maj 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your wonderful experience with us. We are thrilled to hear that our hotel's central location in the heart of Old Town allowed you to explore the beautiful sights and landmarks of Edinburgh with ease.It brings us great pleasure to know that you enjoyed the spaciousness of your room, the comfort of the bed, and the spectacular amenities offered at our hotel. We are especially delighted that you had the opportunity to unwind in our pool and sauna after a long day of sightseeing.We hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel for another memorable stay. If there is anything further we can assist you with, please feel free to reach out to us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Stacey Lynn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We couldn’t have picked a more conveniently located hotel. The Airlink bus pickup/ drop off was a few short blocks away as well as Waverly Station. The first stop for the Hop on/Hop off tour was directly across from the hotel. There were several great restaurants within easy walking distance. If you like Italian food don’t miss Mamma Roma. Another recommendation is Maker’s Mash! We enjoyed our breakfast in Elliot’s. The staff was very friendly. There was a cold buffet consisting of assorted cereals, fruits, cheeses, meats, yogurts and croissants, and on several days they had a hot buffet consisting of a traditional British breakfast. In addition to the buffet you were given an extensive menu to order from. We enjoyed the Eggs Benedict both traditional and Florentine, porridge, waffles and omelets. You can also ask for crispy bacon (American style). The shower was spacious and the water got hot immediately. The beds were extremely comfortable. We highly recommend the Apex Waterloo hotel!
Overnattede 6 nætter i maj 2024
Svar fra Front Desk Duty Manager den 17. maj 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share such a wonderful review of your experience with us. We are thrilled to hear that you found our hotel to be conveniently located and that you enjoyed the various amenities and dining options we offer.It's fantastic to hear that you appreciated the proximity of our hotel to key transportation hubs and attractions, as well as the nearby dining options such as Mamma Roma and Maker's Mash. We're delighted that you enjoyed your breakfast experience at Elliot's and that our staff provided friendly service throughout your stay.We're especially pleased to hear that you found your room amenities, including the spacious shower and comfortable beds, to meet your expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad that we succeeded in this regard.Thank you once again for your kind words and recommendation. We look forward to welcoming you back to Apex Waterloo Place Hotel in the future for another fantastic stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Carol

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place and front desk staff. Had a room ready earlier than expected which was a really nice offer. Very clean, quiet , and well situated for the train and for exploring Edinburgh. Highly recommend.
Overnattede 1 nat i maj 2024
Svar fra George Miliaras den 17. maj 2024
Thank you for taking the time to rate your recent stay at Apex Waterloo Place Hotel. We are delighted to see that you had a wonderful experience, and we appreciate your positive rating of 5 out of 5.It's always a pleasure to receive such positive feedback from our guests, and we are thrilled to know that we met your expectations during your time with us.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We are here to ensure that your future stays are just as enjoyable.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back for another excellent stay in the future!Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Gary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra George Miliaras den 17. maj 2024
Thank you for taking the time to rate your recent stay at Apex Waterloo Place Hotel. We are delighted to see that you had a wonderful experience, and we appreciate your positive rating of 5 out of 5.It's always a pleasure to receive such positive feedback from our guests, and we are thrilled to know that we met your expectations during your time with us.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We are here to ensure that your future stays are just as enjoyable.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back for another excellent stay in the future!Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Karen, Pensacola

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the location. Caught the tour bus right across the street from the hotel. Easy to walk to other restaurants. Room service had the very best hamburger and fries. Breakfast was excellent. Loved the big bathtub! And so glad to have a room with air conditioning! Front desk and bar staff very helpful. Just a short walk to pick up rental car
Overnattede 2 nætter i maj 2024
Svar fra Ourango. A den 16. maj 2024
Thank you for your kind words about your recent stay with us at Apex Waterloo Place Hotel.We're thrilled to hear that you enjoyed our convenient central to explore Edinburgh City and our menus.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please feel free to reach out to us. Best regards, Ourango. A Night Manager Apex Waterloo Place Hotel

10/10 Fremragende

Gaynor

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely little hotel, within easy walking distance of everything; express bus to airport stops just across the street. Staff are friendly, helpful and considerate - the bartender even made me a hot toddy for my laryngitis!
Overnattede 2 nætter i maj 2024
Svar fra George Miliaras den 14. maj 2024
Thank you so much for your kind words and for taking the time to share your experience at Apex Waterloo Place Hotel!We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Edinburgh. It's fantastic to know that our staff went above and beyond to ensure you had a comfortable stay, including making you a hot toddy for your laryngitis! We always strive to provide exceptional service, and it's wonderful to see that reflected in your feedback.If there's anything else we can assist you with or if you plan to visit Edinburgh again in the future, please don't hesitate to let us know. We would love to welcome you back for another memorable stay!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

6/10 Okay

Steve

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Das Hotel liegt sehr zentral und mot guter Anbindung an öffentliche Verkehrsmittel gelegen. Das Frühstück war reichhaltig und man konnte verschiedene britische Varianten sowie Eierspeisen auswählen. Die Sauberkeit lässt zu wünschen übrig. Süiegel wurde an den 3 Nächten Aufenthalt nicht gereinigte, Duschabfluss war verstopft, einiges am Möbilar war bereits kaputt. Für den hohen Preis, absolut nicht wert. Schade.
Overnattede 3 nætter i maj 2024
Svar fra George Miliaras den 13. maj 2024
Thank you for sharing your detailed feedback with us. We're glad to hear that you enjoyed the central location and breakfast options. However, we sincerely apologize for the cleanliness issues you experienced during your stay. This does not meet our usual standards, and we will address it with our housekeeping team to ensure improvements are made. Your comments are invaluable to us as we strive to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back and deliver a much-improved stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Carolyn

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location with close proximity to dining, shopping and royal mile. Staff couldn’t have been nicer. Very friendly and helpful. Would definitely recommend.
Overnattede 4 nætter i maj 2024
Svar fra George Miliaras den 13. maj 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed our prime location and found our staff to be friendly and helpful. Recommendations like yours mean a lot to us, and we truly appreciate your kind words. Should your travels bring you back to Edinburgh, we would be honored to welcome you again for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Issam

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
staff was amazing and super helpful
Overnattede 1 nat i maj 2024
Svar fra George Miliaras den 10. maj 2024
Thank you for your kind words about our staff at Apex Waterloo Place Hotel. We're delighted to hear that you found them amazing and super helpful during your stay. Providing exceptional service is our priority, and it's great to know that our team made your experience memorable.We hope to have the opportunity to welcome you back for another fantastic stay in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Brenda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing Hotel! Highly recommend a stay to anyone! It is a great spot right in the heart of Edinburgh! The staff was WONDERFUL! Check out Mitch in the Bar, he made me the BEST Cosmo I've ever had!
Overnattede 2 nætter i maj 2024
Svar fra George Miliaras den 10. maj 2024
Thank you for your glowing review of Apex Waterloo Place Hotel! We're thrilled to hear that you had an amazing experience during your stay and that you found our location convenient and our staff wonderful. We'll be sure to pass along your compliments to Mitch in the bar for making you the best Cosmo you've ever had!We appreciate your recommendation and hope to welcome you back for another wonderful stay in the heart of Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Lindsay

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient and comfortable. Helpful staff.
Overnattede 2 nætter i maj 2024
Svar fra George Miliaras den 10. maj 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your feedback with us. We're pleased to hear that you found our hotel convenient and comfortable, and that our staff were helpful during your stay. Providing excellent service is important to us, and we're glad to know that our team members met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Udmærket

Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property with easy access to Old Town, The Royal Mile, etc. The only unexpected aspect as a room at street level- film over the windows for privacy and still light. The staff were helpful & friendly. Great breakfast options too
Overnattede 2 nætter i maj 2024
Svar fra George Miliaras den 10. maj 2024
Thank you for taking the time to share your experience at Apex Waterloo Place Hotel. We're glad to hear that you enjoyed our convenient location and found our staff helpful and friendly. We apologize for any inconvenience caused by the unexpected aspect of your room being at street level. Your feedback is valuable to us, and we will take it into consideration to improve our guests' experiences. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

ZHIHLI

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location is excellent. Very good breakfast.
Overnattede 4 nætter i maj 2024
Svar fra George Miliaras den 10. maj 2024
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our excellent location and the delicious breakfast during your stay at Apex Waterloo Place Hotel. Your satisfaction is important to us, and we're glad that we could contribute to a positive experience. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Lisa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My friends and I enjoyed our stay at Apex Waterloo. Staff is extremely friendly and helpful at all times which was the absolute best part of our stay. We enjoyed the Sana and pool after a long day of walking. This hotel is in the perfect location, everything is within walking distance!
Overnattede 4 nætter i april 2024
Svar fra George Miliaras den 7. maj 2024
Thank you for choosing to stay at Apex Waterloo Place and for taking the time to share your experience with us. We're delighted to hear that you and your friends enjoyed your stay and that our staff's friendliness and helpfulness made a positive impression on you. It's wonderful to know that you were able to relax and unwind in our sauna and pool after exploring the city.We're pleased that our central location added to the convenience of your trip, allowing you to explore Edinburgh with ease.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back on your next visit to the city!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Karina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is very centrally located ( near Waverley Station) and ideal if you are visiting Edinburgh. We really liked our room and the hotel facilities are excellent, especially the swimming pool, sauna and steam room, which we often made use of after a day of sightseeing. The breakfast was high quality and generous. All the staff we met were very friendly and helpful. We really loved staying here and would recommend this hotel.
Overnattede 3 nætter i marts 2024
Svar fra George Miliaras den 7. maj 2024
Thank you for taking the time to share your wonderful experience at Apex Waterloo Place Hotel. We're delighted to hear that our central location, excellent facilities, and friendly staff made your stay memorable. It's fantastic to know that you enjoyed the comfort of your room and took advantage of our leisure facilities after a day of exploring Edinburgh. We strive to provide high-quality breakfast options to start your day right, and we're thrilled to hear that you found it generous and satisfying.Your recommendation means a lot to us, and we can't wait to welcome you back on your next visit to Edinburgh. If there's anything we can assist you with in the meantime, please feel free to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Udmærket

larry

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wish they mention events happening in Edinburgh. The annual Beltane Festival was up the street when we were there and missed it.
Overnattede 3 nætter i april 2024
Svar fra George Miliaras den 7. maj 2024
Thank you for your valuable feedback regarding your recent stay at Apex Waterloo Place Hotel. We're glad to hear that you enjoyed your time with us.We understand the importance of keeping our guests informed about local events and attractions. We apologize for any inconvenience caused by missing the annual Beltane Festival. We'll certainly take your suggestion on board and work on providing more information about events happening in Edinburgh to enhance our guests' experience.If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

4/10 Dårligt

Thomas

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
It was very loud, the bus stop is in front of the hotel, the hotel needs to be refreshed
Overnattede 4 nætter i maj 2024
Svar fra George Miliaras den 6. maj 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from the nearby bus stop. We understand the importance of a peaceful stay and will take your comments into consideration as we strive to improve our facilities. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Harry Jack

Overnattede 2 nætter i maj 2024
Svar fra OA den 26. maj 2024
Dear Harry, We would like to thank you for your thoughtful review.Our team is delighted and honoured that our best efforts and services made your stay at Apex Waterloo Hotel memorable and comfortable .We are looking forward to welcoming you again soon, in the meantime please do not hesitate to contact our team if further assistance is required with your next reservation. Kind regards, Ourango. A Aoex Waterloo Hotel 0131 523 1819

8/10 Udmærket

Marilyn

Overnattede 1 nat i april 2024
Svar fra George M den 21. maj 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us. We are pleased to hear that you had an enjoyable experience overall.Your feedback is valuable to us, and we will use it to continue improving our services and facilities. If there are any specific areas where you feel we can enhance your experience in the future, please don't hesitate to let us know.We hope to have the opportunity to welcome you back to Apex Waterloo Place Hotel in the future and provide you with an even better experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

6/10 Okay

Dorothy

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter
The staff were friendly but hopeless. With the exception of the night shift who were delightful
Overnattede 3 nætter i marts 2024
Svar fra George Miliaras den 29. apr. 2024
Thank you for bringing your experience to our attention. We apologize for any inconvenience caused by the inconsistency in service you encountered during your stay. It's disheartening to hear that the level of service provided by our staff did not meet your expectations.We will address your feedback with our team to ensure that all members are delivering the high standard of service we strive for consistently. Your comments will be shared with the night shift team to recognize their exemplary service and to further motivate them.We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel on your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Rae Anne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location.
Overnattede 2 nætter i april 2024
Svar fra George Miliaras den 29. apr. 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel's location to be convenient for your stay.If there are any additional comments or suggestions you would like to share, please feel free to let us know. We value your input and strive to ensure that every aspect of your stay meets your expectations.We hope to welcome you back to Apex Waterloo Place Hotel in the near future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Yuen Yee

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel staff was friendly and efficient, and the hotel was well located, within easy walking distance from the main train station. The rooms were clean and specious, and very comfortable.
Overnattede 1 nat i april 2024
Svar fra George Miliaras den 29. apr. 2024
Thank you for sharing your experience at Apex Waterloo Place Hotel. We are delighted to hear that you found our staff to be friendly and efficient, and that you enjoyed our convenient location near the main train station. It's wonderful to know that you found your room to be clean, spacious, and comfortable.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Udmærket

Debra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel within walking distance to everything. Staff was very nice. The only negative I have was that we requested wake up calls and either didn’t get it or was 20 mins late so set your alarm on your phone. I would highly recommend this hotel to anyone staying in Edinburgh.
Overnattede 3 nætter i april 2024
Svar fra George Miliaras den 28. apr. 2024
Thank you for sharing your experience with us, and we're delighted to hear that you enjoyed your stay at our hotel and found our location convenient and our staff welcoming.We sincerely apologize for any inconvenience caused by the delayed wake-up calls. Your feedback is invaluable, and we will address this issue with our team to ensure that we improve our wake-up call service for future guests. Your recommendation means a lot to us, and we truly appreciate your understanding and support.If there is anything else we can assist you with or if you plan to visit Edinburgh again in the future, please don't hesitate to reach out to us. We would love to welcome you back and ensure that you have a flawless stay with us.Thank you once again for choosing to stay at Apex Waterloo Place Hotel, and we look forward to the opportunity to host you again soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property! Walking distance from Calton Hill, Edinburgh Castle, and the Royal Mile.
Overnattede 5 nætter i april 2024
Svar fra George Miliaras den 27. apr. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and found our property to be conveniently located within walking distance of Calton Hill, Edinburgh Castle, and the Royal Mile.Exploring Edinburgh's iconic landmarks from our hotel's doorstep is indeed a fantastic experience, and we're glad that you had the opportunity to do so.We hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything more we can do to make your next visit even better, please feel free to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Emma

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location and beautiful property! The staff is so welcoming and accommodating!
Overnattede 4 nætter i april 2024
Svar fra George Miliaras den 26. apr. 2024
Thank you for your wonderful feedback regarding your recent stay at Apex Waterloo Place Hotel. We are thrilled to hear that you enjoyed our excellent location and found our property beautiful. It’s especially gratifying to know that our staff made you feel welcome and were able to accommodate your needs effectively.We strive to make every guest's experience memorable, and your kind words are a delightful affirmation of our efforts. We look forward to welcoming you back soon for another enjoyable visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

6/10 Okay

Himesh, Romford

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
I would have rated higher but wasn't happy with the mould on the bathroom grouting. Whilst I could have complained I didn't want that to overshadow what ended being a fabulous trip to Edinburgh What was great - front desk staff were helpful and attentive. The hotel is situated in an excellent location. Close to a shopping mall, access to plenty of restaurants and bars, less than 5 mins walk to Waverley train station, Princess street, North Bridge and Carlton hill. Bus stops and the hop on & off bus opposite the hotel. We didn't try the breakfast at the hotel, so I cannot comment but there are plenty café's close to the hotel. Overall, enjoyed my stay but the bathroom needs maintenance.
Overnattede 3 nætter i april 2024
Svar fra George Miliaras den 26. apr. 2024
Thank you for taking the time to provide a detailed review of your stay at Apex Waterloo Place Hotel. We are delighted to hear that you had a fabulous trip to Edinburgh and appreciated our central location, the proximity to key attractions, and the attentive service from our front desk staff.However, we sincerely apologize for the issue with the mould in the bathroom grouting. We understand how important a clean and well-maintained bathroom is to the overall guest experience, and it's clear we fell short in this aspect. We appreciate you bringing this to our attention, and we will ensure that our housekeeping and maintenance teams address this immediately to prevent similar issues in the future.We are glad that this did not detract too much from your overall experience, and it's wonderful to know that you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience that fully meets your expectations.Thank you again for choosing Apex Waterloo Place Hotel. We look forward to your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Rocky

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only stayed one night but was very friendly and very nice people the bar was great and staff were friendly and very helpful the free breakfast and free drink were also very nice would stay again
Overnattede 1 nat i april 2024
Svar fra George Miliaras den 26. apr. 2024
Thank you for sharing your experience from your recent stay at Apex Waterloo Place Hotel. We're delighted to hear that even during a brief visit, you found our staff friendly and helpful, and that you enjoyed the bar and the complimentary breakfast and drink. Our team strives to provide welcoming and attentive service to ensure every guest has a pleasant and memorable stay.We appreciate your kind words and are thrilled that you would choose to stay with us again. We look forward to welcomingyou back for another enjoyable visit. Whether it's for another quick trip or a longer stay, we're committed to making your experience delightful each time.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

2/10 Forfærdeligt

Pedro

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 2 nætter i april 2024
Svar fra George Miliaras den 14. maj 2024
ChatGPTSubject: Apologies for Any InconvenienceDear [Guest],Thank you for taking the time to share your feedback with us. We sincerely apologize for any aspects of your stay that fell short of your expectations.Your feedback is invaluable to us as it helps us identify areas where we can improve our services. Rest assured, we take your comments seriously and will address them promptly to ensure a better experience for our future guests.If there's anything specific you would like to discuss or if there's anything we can do to make amends for any shortcomings during your stay, please feel free to reach out to us directly.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Ballari

Overnattede 4 nætter i april 2024
Svar fra George Miliaras den 14. maj 2024
Thank you so much for your glowing review! We are thrilled to hear that you had a wonderful experience during your stay at Apex Waterloo Place Hotel.It's fantastic to know that you enjoyed our excellent location and that our staff provided friendly and helpful service throughout your visit. We strive to ensure that every guest feels welcome and well taken care of, so it's truly rewarding to receive such positive feedback.We appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Stewart, Winchester

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to everything so you can walk. Staff was very friendly and accommodating.
Overnattede 2 nætter i april 2024
Svar fra George Miliaras den 26. apr. 2024
Thank you for your positive feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you enjoyed our central location, making it easy for you to explore Edinburgh on foot. It's wonderful to know that our staff's friendliness and accommodating nature contributed positively to your experience.We strive to provide a welcoming and convenient base for our guests, and we're thrilled that we could enhance your visit. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Jason

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra George Miliaras den 26. apr. 2024
Thank you so much for your perfect rating of 5 out of 5! We are thrilled to know that you had an exceptional experience at Apex Waterloo Place Hotel. It's our highest priority to ensure that every aspect of your stay is enjoyable.We look forward to welcoming you back for another excellent visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Daniel, Waukee

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent all around, friendly helpful staff. Slight delay at check in but smooth otherwise and very nice room with a bit of noise because of the location but nothing bad
Overnattede 1 nat i april 2024
Svar fra George Miliaras den 26. apr. 2024
Thank you for taking the time to share your feedback on your recent stay at Apex Waterloo Place Hotel. We're pleased to hear that you found the overall experience excellent and that our staff were friendly and helpful. We apologize for the slight delay at check-in and appreciate your understanding and patience as we worked to ensure everything was set for your stay.We're glad that the room met your expectations, and while our central location does come with some ambient noise, we're happy to hear it didn't significantly impact your comfort.We look forward to welcoming you back for another pleasant stay, striving to make your next visit even smoother from start to finish.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

KELLY

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff. Perfect location close to everything a visitor would want, food, transportation, sights. Only negative at all was a very cold and unwelcoming lobby.
Overnattede 5 nætter i april 2024
Svar fra George Miliaras den 23. apr. 2024
Thank you for your valuable feedback and for highlighting the positives of your stay at Apex Waterloo Place Hotel, such as our perfect location and great staff. We're delighted to hear that you found convenience in our proximity to local dining, transportation, and sights.We apologize for your experience with the lobby atmosphere. We strive to create a warm and welcoming environment for all our guests, and it seems we missed the mark in this area. Your feedback is crucial for us, and we will certainly look into how we can improve the ambiance to ensure it is as inviting as the rest of our services.Thank you once again for choosing Apex Waterloo Place Hotel. We hope to have another opportunity to welcome you back, providing a more comfortable and enjoyable overall experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Bart

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel with luxury facilities on walking distance of the royal mile. Staff is very friendly en helpful. We (four brothers on a weekend away) really enjoyed our stay here.
Overnattede 3 nætter i april 2024
Svar fra George Miliaras den 27. apr. 2024
Thank you for your kind words and for choosing to stay with us at Apex Waterloo Place Hotel. We're delighted to hear that you and your brothers had an enjoyable stay with us and that you found our hotel to your liking.It's wonderful to know that you appreciated our luxury facilities and the convenient location within walking distance of the Royal Mile. Our team takes great pride in providing friendly and helpful service to all our guests, and we're thrilled that you felt well taken care of during your time here.We hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Bianca Estella van den

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect location, the staff was amazing, very friendly and interested. The room was superclean and was being taken care of daily. The only comment I can come up with is the music in the breakfast area. A little too loud. Would recommend this hotel to everyone though!
Overnattede 4 nætter i april 2024
Svar fra George Miliaras den 22. apr. 2024
Thank you for your wonderful review and recommendation of Apex Waterloo Place Hotel. We're delighted to hear that you enjoyed our perfect location, the friendliness and attentiveness of our staff, and the cleanliness of your room. Our housekeeping team works diligently to ensure that each guest's space is impeccably maintained daily.We appreciate your feedback regarding the music volume in the breakfast area. We aim to create a pleasant dining atmosphere, and your input is invaluable for fine-tuning every detail of our guests' experience. We will certainly look into adjusting the music volume to ensure a more comfortable environment.Thank you once again for choosing us and for your willingness to recommend our hotel. We look forward to welcoming you back for another delightful stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Lisa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic location, very comfortable bed and top class furnishings and fit out. Even a room with a sea view! Great staff very helpful and welcoming. Lovely top quality bathroom lotions etc and great complimentary tea/ coffee, herbal and refreshments .
Overnattede 2 nætter i april 2024
Svar fra George Miliaras den 21. apr. 2024
Thank you for taking the time to share such a glowing review of your stay at Apex Waterloo Place Hotel. We are thrilled to hear that you enjoyed our fantastic location, the comfort of your bed, and the quality of our furnishings, including the delightful sea view from your room.It's wonderful to know that our staff made a significant positive impact on your visit with their helpfulness and welcoming nature. Additionally, we are glad that you appreciated the top-quality bathroom amenities and the variety of complimentary teas, coffee, and other refreshments.We strive to provide a memorable experience for each guest, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Fremragende

Douglas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Front Desk Duty Manager den 21. apr. 2024
Thank you for your perfect rating of 5 out of 5! We're thrilled to know that your experience at Apex Waterloo Place Hotel met all your expectations. It's always our goal to provide outstanding service and a memorable stay.We look forward to welcoming you back for another excellent visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel