Udsigt fra overnatningsstedet

Anmeldelser af Apex Grassmarket Hotel

4 out of 5
Apex Grassmarket Hotel
31-35 Grassmarket, Edinburgh, Scotland

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 610 af i alt 1055 anmeldelser" "
Bedømmelse på 8 − Udmærket. 298 af i alt 1055 anmeldelser" "
Bedømmelse på 6 − Okay. 85 af i alt 1055 anmeldelser" "
Bedømmelse på 4 − Dårligt. 45 af i alt 1055 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 17 af i alt 1055 anmeldelser" "

9,0/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kan klart anbefale hotellet
Vi blev opgraderet til værelse med udsigt til Edinburgh Castle. Dejligt stort værelse. Virkelig god morgenmad.
Overnattede 4 nætter i februar 2024
Svar fra Reception den 17. feb. 2024
Dear Guest,Thank you for sharing your positive experience with us. We're delighted to hear that you enjoyed your room upgrade with a view of Edinburgh Castle, as well as our spacious accommodations and delicious breakfast offerings. It was our pleasure to enhance your stay, and we hope to welcome you back for another enjoyable experience soon.Best regards,Dave Duty ManagerApex Grassmarket Hotel

6/10 Okay

Lisbeth

Rejste i en gruppe
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Hotellet ligger godt.
Overnattede 3 nætter i november 2023
Svar fra Reception den 28. nov. 2023
Dera Lisbeth,Thank you for staying with us and leaving your review.We are glad to hear you enjoyed our hotels location, however would like to express our sincere apologies we were unable to exceed your expectations. We hope you had safe journey,Regards,Judita

10/10 Fremragende

Per

Overnattede 5 nætter i november 2023
Svar fra Shekhar den 12. nov. 2023
Dear Per, Thank you for taking the time to share your wonderful feedback about your recent stay at Apex Grassmarket Hotel! We're delighted to hear that you had such a positive experience with us. Our central location overlooking the historic Grassmarket and just steps away from the vibrant Victoria Street is indeed a prime feature that our guests love. We're glad you found it convenient to explore the city from here. We're also pleased to know that you enjoyed the spacious and comfortable rooms, as well as our modern facilities. Our team takes great pride in maintaining a high standard of service and ensuring that all our guests have a pleasant stay. Your kind words about our attentive and friendly staff are much appreciated. We look forward to welcoming you back for another memorable visit.Warm regards,Shekhar,Night Receptionist

10/10 Fremragende

Ove Valentin

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Angelika | Reception Apex Grassmarket den 1. nov. 2023
Dear Ove,Thank you so much for taking the time to share your review of Apex Grassmarket Hotel. We are delighted to hear that you had a good stay with us!At Apex Grassmarket Hotel, we strive to provide our guests with a memorable and comfortable experience, and it is always gratifying to know that we have succeeded in doing so. We value your input, as it helps us continually improve our services.Once again, thank you for choosing Apex Grassmarket Hotel, and we look forward to welcoming you back for another wonderful stay in the near future.Warm regards,

10/10 Fremragende

Thomas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location. Friendly staff. High standard.
Very friendly and helpful staff. The hotel was in excellent condition and even the pool and changing areas were spotless and very inviting. Ever better is the location! With room view of Edinburg castle and numerous cosy restaurants, pubs etc. next to the hotel I can only recommend this hotel. 5 stars!
View from our room.
Edinburgh castle at night
Edinburg castle.
Overnattede 2 nætter i oktober 2023
Svar fra Cesar den 22. okt. 2023
Dear Thomas,Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience during your stay at our hotel.Our staff takes great pride in providing excellent service, and we're thrilled that their friendliness and helpfulness made your stay memorable. We also put a lot of effort into maintaining our facilities, and it's fantastic to know that you found the hotel to be in excellent condition.The view of Edinburgh Castle is truly special, and we're pleased you enjoyed it from your room. Your 5-star recommendation means the world to us, and we can't wait to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Kind regards,Cesar Ramon Duty ManagerApex Grassmarket Hotel

8/10 Udmærket

Tine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig god placering i nyen, fin lille pool, venlig personale
Overnattede 2 nætter i oktober 2023
Svar fra Cesar den 22. okt. 2023
Dear Tine,Thank you for your kind words! We're thrilled to hear that you appreciated our hotel's location, the little pool, and the friendly staff.Our central location in the city is certainly an advantage, making it convenient for our guests to explore and enjoy everything the city has to offer. We're pleased to know that you found our pool to be a nice addition to your stay, and we hope it provided a relaxing experience.Our staff takes great pride in delivering exceptional service, and your compliments about their friendliness mean a lot to us. If there's anything else you'd like to share or any specific ways we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind regards,Cesar Ramon Duty ManagerApex Grassmarket Hotel

10/10 Fremragende

Johan

Overnattede 1 nat i oktober 2023
Svar fra Reception den 18. okt. 2023
Dear Johan,Thank you for your perfect 10/10 rating! We're thrilled to know you had an outstanding experience during your stay. If you have any further feedback or if there's anything you'd like to share, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you again in the future.Best regards,Dave Duty ManagerApex Hotels

10/10 Fremragende

Keld

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Adeelah Asry den 18. sep. 2023
Dear Keld, Thank you for taking time to share your feedback. We look forward to the pleasure of welcoming you back on your next visit to Apex Grassmarket.Warm regards,Adeelah AsryNight Manager, Apex Grassmarket Hotel

8/10 Udmærket

Grethe

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Adeelah Asry den 22. jul. 2023
Dear Grethe, Thank you for taking the time to share your feedback with us! We hope to have the opportunity to welcome you back for another memorable stay soon.Warmest regards,Adeelah AsryNight Manager, Apex Hotels Ltd

10/10 Fremragende

Lasse

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2023
Svar fra Lauren | Reception den 9. apr. 2023
Thank you very much for taking the time to leave this positive review! We are glad to see you enjoyed your stay and we hope to welcome you back in the future.

10/10 Fremragende

Charlotte K.

Overnattede 3 nætter i november 2022
Svar fra Lee Walker, Front Office Manager den 28. nov. 2022
Thank you for your 10/10 review, we greatly appreciate it.Please don't hesitate to return.Kind regards,Lee WalkerFront Office Manager

8/10 Udmærket

Line

Synes godt om: Rengøring, service og personale, værelsets komfort
Super beliggenhed, dog ikke som forventet.
Rigtig god beliggenhed tæt på slottet. Dog en meget travle gade med mange gode barer og restauranter og derfor også meget støj. Yderst serviceminded personale og en fantastisk morgenmad. Dog skal man være opmærksom på at hotellet er slidt. Pletter, ødelagte håndtag og interiør gav mig ikke en 4 stjerners oplevelse desværre.
Overnattede 3 nætter i november 2022
Svar fra George M den 13. nov. 2022
Thank you for your feedback and we hope to see you again in the near future.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2022
Svar fra Anita den 28. apr. 2022
Thank you

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækker beliggenhed
Placeringen er rigtig god. Værelset var fint, men meget varmt og badeværelset blev oversvømmet når man var i bad. Morgenmaden var rigtig god og personalet dygtige og flinke.
Overnattede 3 nætter i marts 2022
Svar fra Bhumika den 18. maj 2022
Dear Laekker, Thankyou for choosing Apex Grassmarket for your stay and also for the feedback .We do apologize about the issues you faced during your stay. We hope to see you again in future and make your stay memorable as we can. Bhumika | Reception Apex Grassmarket

8/10 Udmærket

John, Atlanta

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property close to dozens of restaurants and shops. Great view of Edinburgh Castle.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

John, Atlanta

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property in a good neighborhood with lots of nearby shops and restaurants
Overnattede 1 nat i maj 2024

10/10 Fremragende

Keith

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very, very nice.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Debra

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Love the location!
Overnattede 4 nætter i marts 2024
Svar fra Paul / Assistant Night Manager den 26. maj 2024
Dear Debra,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Apex is very well located in the grassmarket. Staff is friendly and the vue on the castle is a must.
Overnattede 1 nat i maj 2024
Svar fra Paul / Assistant Night Manager den 26. maj 2024
Dear Michael,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Udmærket

Randy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was unusually warm when we were there, the room was very warm as the section of the hotel we were in didn’t have a/c. Otherwise a very nice place
Overnattede 2 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 26. maj 2024
Dear Randy,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature control. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

4/10 Dårligt

Scott

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We booked a castle view room, but still ended up in the ground floor. We could see the castle - but only just. The room was tiny, the bathroom was even smaller and we had no air conditioning (heating). The toilet ran the entire time (like a tap running) - not very green. The facilities in the room where non-existent, but it’s the first 4 star hotel I’ve stayed at that included a pedestal fan (did I mention no air conditioning) The web site says they have a laundry - but they only have a 3rd party laundry service (not the same thing). So I was charged £32 to clean 2 pairs of pants and 2 tee shirts. BUT, when the laundry was returned to the hotel I had to go down to reception to pay for it on my Cc ( they would not send it up to the room - or put it on the bill like every other hotel you’ve stayed at) We were there 4 days, the glass in the main front door was shattered already when we got there, and was still not fixed when we left - first impressions don’t matter, clearly. The location was incredible, but this is NOT a four star hotel
Overnattede 3 nætter i maj 2024
Svar fra Reception den 26. maj 2024
Hello Scott, thank you for your review.I am very sorry to hear about the issues relating to your recent stay with us. Can you please contact us directly? We would like to make this right for you.Warm RegardsDave Duty ManagerApex Grassmarket Hotel

10/10 Fremragende

Jin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and convenient
Overnattede 2 nætter i maj 2024
Svar fra Apex Grassmarket Hotel den 25. maj 2024
Dear Jin,Thank you for choosing our hotel for your recent stay. We’re thrilled to hear that your overall experience was excellent! Your feedback is greatly appreciated.We take pride in maintaining a clean and comfortable environment for our guests. It’s wonderful to know that you found our facilities to be clean and convenient. Your comfort is our priority, and we’re delighted that we met your expectations.We look forward to welcoming you back on your next visit. If there’s anything else you’d like to share or if you have any special requests, feel free to reach out.Sara ReceptionApex Grassmarket Hotel

6/10 Okay

Mccullough

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Bathroom was a bit hazardous with tub and shower so high to are down.
Overnattede 2 nætter i maj 2024
Svar fra Gergely den 23. maj 2024
Dear Mccullough, I am sorry to read the tub wasn't up to the standards we usually strive to provide for all our guests.Thank you again for your feedback, I will make sure the rest of the team are aware of your comments. Kind regards,Apex Grassmarket Front Desk

10/10 Fremragende

Denise, Georgetown

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property in the heart of Edinburgh, Scotland… We definitely stay there again!
Overnattede 3 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 23. maj 2024
Dear Denise,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

6/10 Okay

Celia

Rejste med partner
Synes godt om: Rengøring, service og personale
Excellent location in old town
Overnattede 2 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 23. maj 2024
Dear Celia,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Fremragende

Louise

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great breakfast
Overnattede 1 nat i maj 2024
Svar fra Paul / Assistant Night Manager den 22. maj 2024
Dear Louise,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Fremragende

Genevieve

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect place
Overnattede 2 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 22. maj 2024
Dear Genevieve,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Fremragende

Dawn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was an amazing experience! Staff was great and the room was clean and comfortable!
Overnattede 7 nætter i april 2024
Svar fra Paul / Assistant Night Manager den 21. maj 2024
Dear Dawn,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Udmærket

Jennifer

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unfortunately our room was facing Grassmarket and the castle. Although it was great to have a view of the castle, Grassmarket was very noisy until well into the wee hours. I think because of the castle walls sounds echo. I would suggest a room on the back side of the hotel.
Overnattede 4 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 21. maj 2024
Dear Jennifer,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We sincerely apologise for any inconvenience caused by the soundproofing of the rooms during your stay. We understand how important a peaceful night's sleep is, and we regret that the noise from the street disrupted your stay. Your feedback is valuable to us, and we will certainly look into ways to enhance the soundproofing to ensure a more restful stay for our guests.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 Fremragende

Melissa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 21. maj 2024
Dear Melissa,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Udmærket

Thomas, Powell

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient excellent staff
Overnattede 1 nat i maj 2024
Svar fra Paul / Assistant Night Manager den 21. maj 2024
Dear Thomas,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Udmærket

JANET

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really good location
Overnattede 1 nat i maj 2024
Svar fra Paul / Assistant Night Manager den 21. maj 2024
Dear Janet,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Fremragende

JORGE AGUSTIN

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice lobby and restaurant
Overnattede 2 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 21. maj 2024
Dear Jorge Agustin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Udmærket

Claudia

Synes godt om: Rengøring, service og personale, faciliteter
Gute Lage. Bar mittelmäßig
Overnattede 4 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 21. maj 2024
Dear Claudia,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Udmærket

Robin

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is a nice hotel in a great location! Within walking distance of the Royal Mile. Just know there is no AC. Had to keep the window open to keep the room cool. Also, the bathtub/shower is unusually high, making it difficult to get in & out without slipping.
Overnattede 7 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 21. maj 2024
Dear Robin,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great central place to stay
Overnattede 2 nætter i maj 2024
Svar fra Dave den 18. maj 2024
Dear James, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Fremragende

Abby

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location and great staff
Overnattede 4 nætter i maj 2024
Svar fra Dave den 18. maj 2024
Dear Abby, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Fremragende

Abby

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and awesome staff!
Overnattede 2 nætter i maj 2024
Svar fra Dave den 18. maj 2024
Dear Abby, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Fremragende

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We learned that we could not have been better located to the center of the city.
Overnattede 1 nat i maj 2024
Svar fra Dave den 18. maj 2024
Dear Kevin, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and view
Overnattede 4 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 21. maj 2024
Dear Brian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The Shower is challenging for us older people.
Overnattede 1 nat i maj 2024
Svar fra Dave den 18. maj 2024
Dear John, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was wonderful… except we were unprepared for the fact that there was no air conditioning!!!!!!!!!!! We had never heard of a hotel without air conditioning!!!!! We lucked out that the daytime temperature was cool and and the nighttime temps even cooler and the hotel has a fan in the closet. The bed was VERY comfortable. The bed linens were VERY nice also. The room was VERY clean. And had everything we needed. Staff was first class in every way! Would highly recommend for comfort and location and with the most beautiful view of the Edinborough Castle!
Overnattede 2 nætter i maj 2024
Svar fra Dave den 18. maj 2024
Dear John, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

6/10 Okay

Naser

Rejste med familie og småbørn
Synes godt om: Faciliteter
The Hotel needs to allow the travellers to use the Gym, swimming pool and sauna any time they need. My wife and I wanted to use the swimming pool and sauna at 6:00 a.m. which we were denied. I chose this Hotel because of the swimming pool and sauna.
Overnattede 3 nætter i april 2024
Svar fra Apex Grassmarket Hotel den 17. maj 2024
Dear Naser,Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you and your wife experienced regarding the restricted access to our gym, swimming pool, and sauna. We understand how important these amenities are to our guests and regret that our current operating hours did not meet your expectations.We aim to provide a comfortable and enjoyable experience for all our guests, and your input is invaluable in helping us improve our services.We hope you might consider staying with us again in the future, allowing us the opportunity to provide a more satisfactory experience.Best regards,Sara ReceptionApex Grassmarket Hotel

6/10 Okay

SUSIE

Rejste med partner
Synes godt om: Service og personale, faciliteter
Just an average hotel in a very busy area. Lots of shopping and close to many attractions but I was disappointed in the room (careful to read the amenities list as there is no a/c) and while room was clean felt the property was a bit frumpy and in major need of renovations. Also expensive for the quality of the hotel.
Overnattede 3 nætter i maj 2024
Svar fra Apex Grassmarket Hotel den 17. maj 2024
Dear Susie,Thank you for taking the time to share your feedback. We appreciate your comments and are sorry to hear that your stay did not meet your expectations.Our central location does indeed provide convenient access to shopping and attractions, but we regret that the room and property did not meet your standards. We apologise for any inconvenience caused by the absence of air conditioning and understand how important this amenity can be for a comfortable stay. Your comments regarding the overall condition of the property are noted.We strive to provide value and quality, and it's clear that we fell short during your visit. Your feedback is invaluable in helping us improve, and we hope you might consider staying with us again in the future to see the improvements we are making.Best regards,Sara ReceptionApex Grassmarket Hotel

10/10 Fremragende

Maryellen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location! Comfortable, clean and spacious room. Helpful, friendly staff. Would definitely return.
Overnattede 6 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 12. maj 2024
Dear Maryellen,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to everything
Overnattede 2 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 13. maj 2024
Dear Michael,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

2/10 Forfærdeligt

Debra

Overnattede 1 nat i maj 2024
Svar fra Dave den 18. maj 2024
Dear Debra, Thank you for your review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Fremragende

Julia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved where the hotel was located in Grass Market. The view of the castle from our room was absolutely amazing. Although there wasn't a lot of retail stores in the area, it was easy to hop on a bus or get an Uber. The restaurant selection in Grass Market was plentiful. And the staff was extremely accommodating . We will definitely stay there again.
Overnattede 3 nætter i april 2024
Svar fra Paul / Assistant Night Manager den 11. maj 2024
Dear Julia,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

6/10 Okay

Todd, Loveland

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Location was good…. Hotel very average. No air conditioning. Shower situation with VERY high tub to step over awkward and not safe. Lots of steps from street level to check-in very unusual and difficult.
Overnattede 3 nætter i maj 2024
Svar fra Paul / Assistant Night Manager den 10. maj 2024
Dear Todd,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature control. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 Fremragende

Brian

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location in Edinburgh. Awesome view of Edinburgh Castle. Lots of restaurants right across the street. Easy access to transportation and walkable to lots of tourist sites.
Overnattede 1 nat i maj 2024
Svar fra Paul / Assistant Night Manager den 14. maj 2024
Dear Brian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,